The owners are so rude here you feel not welcome at all he even was saying my sons name as a joke I asked him to please remove some stuff from the cake and I also asked him to write happy birthday on it and wrote it so ugly
Eva Martinez
Horrible customer service, horrible attitude, I will never go back Zero service
Atmosphere: 1
Food: 1
Service: 1
Alberto Linares
I don’t have complains with the food it’s really tasty the 3 leches cake it’s stunning . BUT The owner customer service it’s sucks he even bully at you if you don’t say the right words he’s always with a grinch face and make feel like you’re not welcome there .
Atmosphere: 1
Food: 5
Service: 1
Maricela Reed
I love the pan dulce, it's not overly sweet like a everywhere else. The level of sweetness is perfect. I'm in Phoenix but will go all the way to mesa just for their pan.
Atmosphere: 5
Food: 5
Service: 5
Daniela Lizarraga
I bought them a cake for my daughter. For her birthday, I bought them a cake from the display case, one of those that are already ready. I asked them to put red letters on the dedication and they gave me the box already closed. It seemed strange to me. When I got home I opened it. and it had yellow letters that lack of professionalism I have bought from them for years but this is the last time I am going to buy from them and they serve you very reluctantly.
Harley Hernandez
The cakes are not bad. Don't trust their hours tho, we arrived 18 minutes before their posted closing hour and they were already closed.
Food: 3
Service: 1
Recommended dishes: Birthday Cake
Homemakers N Handymen
They took a last minute order from me and did an amazing job- beautiful work, good flavor; super friendly!
Atmosphere: 5
Food: 5
Service: 5
Liliana P.
Tres leches cakes the best
Martin Cortes
I am a very patient person, but ordering here over the phone is a nightmare. Every time I call, I get answered by a lady who always seems to have a negative attitude in her voice. On this last occasion, I called to place a cake order and she put me on hold. This is very common here, and I'm okay with it because I understand that it can be busy. However, to be put on hold for 24 minutes and then hung up on, I found disrespectful and rude. When I called again, she continued with the same attitude when I asked her why they hung up on me. I didn't mind being on hold for almost 30 minutes, but being hung up on did bother me.
She explained that if a customer comes in, they get priority. I guess I can understand that, but a customer on the phone is also a customer. She said she works alone, which I also understand, but it doesn't seem right for her to be rude. I asked her what was the best time to call when other employees are present, and she said she didn't know because the manager is never around and she is alone. Then he said he had to put me on hold again because a customer came in.
I have decided not to continue ordering here, and I advise others not to call to place an order because they will be put on hold. I suggest that they hire more staff to help her or ask the customer in person to wait a couple of minutes while you serve the customer on the phone.
Service: 1
ADRIAN RUIZ FLORES
Order bday cake (tres leches) Delicious!!! All my guest loved it, next time I'll grab a bigger cake. Thank you
I visited the place because it had been recommended to me, but what a surprise I was.The girl who serves was unfriendly, we asked and she answered reluctantly :(I honestly had high expectations for this place!
Atmosphere: 1
Food: 3
Service: 1
Teresa Soria
The cakes are very delicious but the owner is very rude as the customer talks to
Atmosphere: 1
Food: 5
Service: 1
Juana Nonthe
The king's thread was not cooked well
Erin Dudek
I have been getting cakes from here for 15 years all of my children's birthdays and special events family wedding cakes.... they are always spectacular. And the flavors are the best!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
Ruben Eli “cowboy0021”
Two times getting cakes here. Heard many bad reviews from this place for service but personally was really good. The cakes are incredible good. Plenty
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake, Tres Leches Cake
The owners are so rude here you feel not welcome at all he even was saying my sons name as a joke I asked him to please remove some stuff from the cake and I also asked him to write happy birthday on it and wrote it so ugly
Horrible customer service, horrible attitude, I will never go back
Zero service
Atmosphere: 1
Food: 1
Service: 1
I don’t have complains with the food it’s really tasty the 3 leches cake it’s stunning . BUT The owner customer service it’s sucks he even bully at you if you don’t say the right words he’s always with a grinch face and make feel like you’re not welcome there .
Atmosphere: 1
Food: 5
Service: 1
I love the pan dulce, it's not overly sweet like a everywhere else. The level of sweetness is perfect. I'm in Phoenix but will go all the way to mesa just for their pan.
Atmosphere: 5
Food: 5
Service: 5
I bought them a cake for my daughter. For her birthday, I bought them a cake from the display case, one of those that are already ready. I asked them to put red letters on the dedication and they gave me the box already closed. It seemed strange to me. When I got home I opened it. and it had yellow letters that lack of professionalism I have bought from them for years but this is the last time I am going to buy from them and they serve you very reluctantly.
The cakes are not bad. Don't trust their hours tho, we arrived 18 minutes before their posted closing hour and they were already closed.
Food: 3
Service: 1
Recommended dishes: Birthday Cake
They took a last minute order from me and did an amazing job- beautiful work, good flavor; super friendly!
Atmosphere: 5
Food: 5
Service: 5
Tres leches cakes the best
I am a very patient person, but ordering here over the phone is a nightmare. Every time I call, I get answered by a lady who always seems to have a negative attitude in her voice. On this last occasion, I called to place a cake order and she put me on hold. This is very common here, and I'm okay with it because I understand that it can be busy. However, to be put on hold for 24 minutes and then hung up on, I found disrespectful and rude. When I called again, she continued with the same attitude when I asked her why they hung up on me. I didn't mind being on hold for almost 30 minutes, but being hung up on did bother me.
She explained that if a customer comes in, they get priority. I guess I can understand that, but a customer on the phone is also a customer. She said she works alone, which I also understand, but it doesn't seem right for her to be rude. I asked her what was the best time to call when other employees are present, and she said she didn't know because the manager is never around and she is alone. Then he said he had to put me on hold again because a customer came in.
I have decided not to continue ordering here, and I advise others not to call to place an order because they will be put on hold. I suggest that they hire more staff to help her or ask the customer in person to wait a couple of minutes while you serve the customer on the phone.
Service: 1
Order bday cake (tres leches) Delicious!!! All my guest loved it, next time I'll grab a bigger cake. Thank you
Food: 5
Service: 5
Recommended dishes: Wedding Cake, Birthday Cake, Perfect
Restaurantji Recommends
I visited the place because it had been recommended to me, but what a surprise I was.The girl who serves was unfriendly, we asked and she answered reluctantly :(I honestly had high expectations for this place!
Atmosphere: 1
Food: 3
Service: 1
The cakes are very delicious but the owner is very rude as the customer talks to
Atmosphere: 1
Food: 5
Service: 1
The king's thread was not cooked well
I have been getting cakes from here for 15 years all of my children's birthdays and special events family wedding cakes.... they are always spectacular. And the flavors are the best!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
Two times getting cakes here. Heard many bad reviews from this place for service but personally was really good. The cakes are incredible good. Plenty
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake, Tres Leches Cake
Loading...