I pulled into the drive-thru around 12:53 to pick up an DoorDash order that was just a 10-piece nugget combo, it took this location over 20 minutes to get the order out, absolutely ridiculous it should never take 20 minutes to get a single order out when they only had three cars ahead of me. I understand it's the middle of the night but 20 minutes for a single order is ridiculous.
JD
Food was good. Staff was really nice. Went through the drive through and service was fast.
Atmosphere: 5
Food: 5
Service: 5
Floyd Bailey
Takes time to order as you have to order via the touch screens. They did not have counter help. I've been there times and found inconvenient and not consistent orders. I now only go for a coffee.
Atmosphere: 3
Food: 4
Service: 2
Ashlee
While going through the drive-thru, I ordered a burger and a Coke. I received my drink, but then the employee asked me to move to the front to wait for my burger.. just a burger. I drive a large dually truck, which makes navigating tight spaces like drive-thru lanes and parking spots challenging. Additionally, there were no cars behind me, so I politely asked if it was necessary for me to move.
Instead of addressing my concern, the employee slammed the window shut and said, "Fine, do whatever you want." Her reaction felt unnecessarily rude and unprofessional. Shortly after, the manager came out and also asked me to move. I calmly explained again how difficult it would be to maneuver my truck into a parking spot and pointed out that there was no one waiting behind me.
Rather than understanding my situation or offering an alternative, the manager responded curtly, saying, "You can either move to the front or get your money back." His tone was dismissive, and the interaction left me feeling unheard and disrespected.
At that point, I decided to take my money back and leave.
It's disappointing to be treated that way as a customer, especially when I was simply trying to communicate a reasonable concern.
Atmosphere: 1
Food: 1
Service: 1
Robert johnson
Just a short 26 minute wait while cars behind me got there food and left. One lady in the morning is fabulous but the rest of the staff must hate there job they have no clue on what's happening and just ignore you. That meny people working and can't handle a drive through with less then 8 people in the lobby.
Atmosphere: 1
Food: 2
Service: 1
Dawn Horn-Rodriguez
I just went through the drive thru 12/8 1:30am. The girl working was amazing. She is one of the best employees I have ever come across..professional and courteous In every aspect of her job. I was extremely impressed. If she isn't a manager she should be. Move her up district level
Atmosphere: 5
Food: 5
Service: 5
J
If they mess up your order they will ask you to hold on to it and return it before they will give you what you actually ordered. I think this is pretty gross I was asked by Amy the manager tonight that I can go back when it’s convenient so I can get what I ordered but to hold on to this chicken sandwich so so I can return it. This is the first restaurant that will take food back into their kitchen. That is so gross. She said even if we have to hold on to it for 3 weeks to hold on to it because in order for them to give me what I ordered she needs the product returned. I am so grossed out by this location now I’m wondering if I had fries that were returned because they were cold. I don’t even know if the health department allows this.
Food: 2
Service: 1
John Larkin
I'm confused. I ordered a Sausage & Egg Mcgriddle & LG iced coffee yesterday. I paid $11.24. I ordered the same today at a different location & paid $8.64. Do different locations charge different prices?
Food: 5
Service: 5
Recommended dishes: Mcgriddles
Joshua James Bailey
Their staff is super friendly they're one of the few McDonald's I've been to around the southwest and Southeast that must have an owner that pushes a good culture, every time we go in there everyone that walks in the door is greeted with smiles and cheer, they walk around the table seeing if everything's okay and if they can take any trash for them, they call out the names properly, they go to the table numbers properly, it's clean every time, it's a great place to work dunkin' donuts... I'm sure that's everywhere but their food is quick and fresh...
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Hashbrown, McDonald's Big Mac, Chicken Sandwich Combo, Big Mac, Cheeseburger, French Fries
Stop prioritizing drive through orders over other orders. I sat outside for OVER 20minutes, while watching countless cars effortlessly go through the drive through. I get things get busy, but this carelessness only deepens and strengthens customer dissatisfaction in your performance and encourage our lack of sympathy for your busy shift.
Service: 1
Willieka Koonce
Went in the store and ordered and when my food came out the fries were cold. I told the woman that my fries were cold and she proceeded to reach in my bag touching all the other food to take out my fries and throw them in the trash with the worst attitude. Then when fresh fries were done she proceeded to drop the fries in my bag and all the fries fell out. I snapped at her and said why would you drop my fries in the bag like that. She was like oh I didn’t know I dropped them. I asked for the manager and she tells me that she’s the manager. Well Amy, it is no wonder the other employees have the attitude you have cause it’s starts from the top. Who ever owns this franchise you need to find other managers who won’t run your establishment in the ground. Look at all the other negative reviews. This place has a really bad attitude problem.
Atmosphere: 1
Food: 1
Service: 1
M
Ordered food in the app to save time. Arrived, was told it’d be 10 minutes for them to reboot their system. Then was told they couldn’t make any of my food because it was ONE minute after the cut off time for the specific food (because of their reboot)
Tried to cancel the order in the app and it says it cannot process my request.
So can’t cancel. Can’t get my food.
Horrible service.
location is also regularly closed during business hours (while still accepting mobile orders) to fumigate (should not have to as often as they do).
Employees don’t understand NO CHEESE or simple modifications. Or even that when someone orders a HAMBURGER they don’t want a cheese burger.
Atmosphere: 1
Food: 1
Service: 1
JuanCarlosVenegas
Ordered an oreo Mcflurry, got vanilla ice cream with no Oreos! How hard is it to make an Oreo Mcflurry…
Atmosphere: 1
Food: 1
Service: 1
Jacob Borchers
I took an order at 12:35 got to the payment window and told her to have a mcfabulous day and she yelled at me to just go. Why is everyone so angry here? Put me in a horrible mood. Thanks mcdonalds
I pulled into the drive-thru around 12:53 to pick up an DoorDash order that was just a 10-piece nugget combo, it took this location over 20 minutes to get the order out, absolutely ridiculous it should never take 20 minutes to get a single order out when they only had three cars ahead of me. I understand it's the middle of the night but 20 minutes for a single order is ridiculous.
Food was good. Staff was really nice. Went through the drive through and service was fast.
Atmosphere: 5
Food: 5
Service: 5
Takes time to order as you have to order via the touch screens. They did not have counter help. I've been there times and found inconvenient and not consistent orders. I now only go for a coffee.
Atmosphere: 3
Food: 4
Service: 2
While going through the drive-thru, I ordered a burger and a Coke. I received my drink, but then the employee asked me to move to the front to wait for my burger.. just a burger. I drive a large dually truck, which makes navigating tight spaces like drive-thru lanes and parking spots challenging. Additionally, there were no cars behind me, so I politely asked if it was necessary for me to move.
Instead of addressing my concern, the employee slammed the window shut and said, "Fine, do whatever you want." Her reaction felt unnecessarily rude and unprofessional. Shortly after, the manager came out and also asked me to move. I calmly explained again how difficult it would be to maneuver my truck into a parking spot and pointed out that there was no one waiting behind me.
Rather than understanding my situation or offering an alternative, the manager responded curtly, saying, "You can either move to the front or get your money back." His tone was dismissive, and the interaction left me feeling unheard and disrespected.
At that point, I decided to take my money back and leave.
It's disappointing to be treated that way as a customer, especially when I was simply trying to communicate a reasonable concern.
Atmosphere: 1
Food: 1
Service: 1
Just a short 26 minute wait while cars behind me got there food and left. One lady in the morning is fabulous but the rest of the staff must hate there job they have no clue on what's happening and just ignore you. That meny people working and can't handle a drive through with less then 8 people in the lobby.
Atmosphere: 1
Food: 2
Service: 1
I just went through the drive thru 12/8 1:30am. The girl working was amazing. She is one of the best employees I have ever come across..professional and courteous In every aspect of her job. I was extremely impressed. If she isn't a manager she should be. Move her up district level
Atmosphere: 5
Food: 5
Service: 5
If they mess up your order they will ask you to hold on to it and return it before they will give you what you actually ordered. I think this is pretty gross I was asked by Amy the manager tonight that I can go back when it’s convenient so I can get what I ordered but to hold on to this chicken sandwich so so I can return it. This is the first restaurant that will take food back into their kitchen. That is so gross. She said even if we have to hold on to it for 3 weeks to hold on to it because in order for them to give me what I ordered she needs the product returned. I am so grossed out by this location now I’m wondering if I had fries that were returned because they were cold. I don’t even know if the health department allows this.
Food: 2
Service: 1
I'm confused. I ordered a Sausage & Egg Mcgriddle & LG iced coffee yesterday. I paid $11.24. I ordered the same today at a different location & paid $8.64. Do different locations charge different prices?
Food: 5
Service: 5
Recommended dishes: Mcgriddles
Their staff is super friendly they're one of the few McDonald's I've been to around the southwest and Southeast that must have an owner that pushes a good culture, every time we go in there everyone that walks in the door is greeted with smiles and cheer, they walk around the table seeing if everything's okay and if they can take any trash for them, they call out the names properly, they go to the table numbers properly, it's clean every time, it's a great place to work dunkin' donuts... I'm sure that's everywhere but their food is quick and fresh...
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Hashbrown, McDonald's Big Mac, Chicken Sandwich Combo, Big Mac, Cheeseburger, French Fries
Great location
Atmosphere: 5
Food: 4
Service: 4
Restaurantji Recommends
Stop prioritizing drive through orders over other orders. I sat outside for OVER 20minutes, while watching countless cars effortlessly go through the drive through. I get things get busy, but this carelessness only deepens and strengthens customer dissatisfaction in your performance and encourage our lack of sympathy for your busy shift.
Service: 1
Went in the store and ordered and when my food came out the fries were cold. I told the woman that my fries were cold and she proceeded to reach in my bag touching all the other food to take out my fries and throw them in the trash with the worst attitude. Then when fresh fries were done she proceeded to drop the fries in my bag and all the fries fell out. I snapped at her and said why would you drop my fries in the bag like that. She was like oh I didn’t know I dropped them. I asked for the manager and she tells me that she’s the manager. Well Amy, it is no wonder the other employees have the attitude you have cause it’s starts from the top. Who ever owns this franchise you need to find other managers who won’t run your establishment in the ground. Look at all the other negative reviews. This place has a really bad attitude problem.
Atmosphere: 1
Food: 1
Service: 1
Ordered food in the app to save time. Arrived, was told it’d be 10 minutes for them to reboot their system. Then was told they couldn’t make any of my food because it was ONE minute after the cut off time for the specific food (because of their reboot)
Tried to cancel the order in the app and it says it cannot process my request.
So can’t cancel. Can’t get my food.
Horrible service.
location is also regularly closed during business hours (while still accepting mobile orders) to fumigate (should not have to as often as they do).
Employees don’t understand NO CHEESE or simple modifications. Or even that when someone orders a HAMBURGER they don’t want a cheese burger.
Atmosphere: 1
Food: 1
Service: 1
Ordered an oreo Mcflurry, got vanilla ice cream with no Oreos! How hard is it to make an Oreo Mcflurry…
Atmosphere: 1
Food: 1
Service: 1
I took an order at 12:35 got to the payment window and told her to have a mcfabulous day and she yelled at me to just go. Why is everyone so angry here? Put me in a horrible mood. Thanks mcdonalds
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