Food is 3 stars - not bad, nothing to write home about. This review is going to center on the consistently bad service I've gotten here and in particular, the bad service I got here tonight. When I went in to order my food, I noticed there were two guys waiting to be served. Twice, employees told them "we'll be right with you". The second time, I had already been waiting for 2 minutes behind them. They had still not ordered, because the employees didn't prioritize them. I guess if you come in to eat, you aren't worth as much as a person who comes through the drive through. ¯\_(ツ)_/¯
Another minute goes by, a manager then informs the two guys ahead of me that again, "we'll be right with you". At that point, I added that we've been here for a while now. This manager, Amanda, then looked at me and stated "you're not the only one here you know". Incredible. This was a direct insult and has come to be emblematic of my experience with this location. Not that the rest are better, but managers of the other locations have never been rude or insulting to their customers, or argue with them.
It is my hope that corporate sees this, and works with their store level management to turn things around, because as things are going right now, it won't be long before Panda is wondering 'why are we going bankrupt?'. That last part may be conjecture, because there are lots of people in the area and then there are those like me who walk in expecting a better experience than last time, only to see our already low expectations for service have been defeated yet again.
People like Amanda should not be working in customer service / hospitality positions if they are going to be rude to people.
Atmosphere: 2
Food: 3
Service: 1
Melissa Bumann
Can you say SLOW SERVICE?
Atmosphere: 2
Food: 4
Service: 2
Daniel Briggs
Why open at 9 am and then start prepping the food?
Atmosphere: 1
Food: 2
Service: 1
Michael Winters
I had a fun night at this location tonight. I ordered through the app at 5:40. Told me my food would be ready at 5:55. I got a text at 5:58 that my food was ready. I got there at 6:10. Asked for my food. They asked for my confirmation code. I showed it to them. They then went to look for the order. And started making it. At that point I knew they gave my food away. Jennifer tells me she is making the food right now. And they need shrimp. Give me 4 minutes. Then disappears. I talk to Chris and another lady and ask for a manager once it gets to 6:25. They go walk away and ignore me. Then they start talking to each other. Chris comes over and finally says someone picked up your order. I said thanks for the confirmation. He said they showed us the confirmation code. Which isn’t possible because I have the confirmation code. And then he said yeah we gave it away without checking. I asked Chris and Jennifer for a manager. Twice at this point. And they kept looking around and going uhhhh. Finally I asked for their name. And was told it was Edwin. Edwin would not come talk to me. Jennifer ignored me multiple times. The other lady ignored me multiple times. Awful experience. I got my food at 6:35.
Atmosphere: 1
Food: 1
Service: 1
Gwendolyn Benally
Food was amazing 🤩 was hot and freshly made.
Atmosphere: 3
Food: 5
Service: 3
Payton Anderson
Store closes 45 minutes earlier than posted times
Starr
Hot freshly made food, good friendly customer service. Was a great and quick experience will definitely be trying their apple pie egg rolls next time!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chow Mein and Orange Chicken, Cream Cheese Rangoon, Plate, Beijing Beef, Orange Chicken, The Original Orange Chicken
Karen Hamstra
We had terrific servers!
Atmosphere: 4
Food: 4
Service: 5
Annette Beadle
Food was fresh and hot. I enjoyed my meal very much.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Rice, Teriyaki Chicken
Chandler Miner
Not the most attentive staff with the drive through. Ordered a plate of orange chicken and sesame chicken with a side entree of Beijing beef. Instead got a plate of orange chicken and Beijing beef with a side enteee of walnut shrimp. Be sure to check your order before you leave
Always order mobile order to skip the line always wait 20 min every time
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: Fried Rice, Orange Chicken
Jake Stoner
Drive through is a joke. Employees are often rude and excessively long wait times at drive thru, no communication whatsoever!!! You can tell sometimes the employees just dgaf!!! And it’s probably managements fault because they aren’t paid nearly enough to care especially for how hard they’re overworked!!! Do better!
Atmosphere: 2
Food: 4
Service: 2
Oscar Canchola
The food looked old and mushy. I asked for the fresh side of the bowl but they said no. They want to sell you the old food instead of switching it out.
Atmosphere: 2
Food: 1
Service: 1
Nicholis Hodgman
Never have things ready. Always missing most items. I asked when it would be ready they said actually 2 minutes 30 minutes later I just left. Must be poor management
Food is 3 stars - not bad, nothing to write home about. This review is going to center on the consistently bad service I've gotten here and in particular, the bad service I got here tonight. When I went in to order my food, I noticed there were two guys waiting to be served. Twice, employees told them "we'll be right with you". The second time, I had already been waiting for 2 minutes behind them. They had still not ordered, because the employees didn't prioritize them. I guess if you come in to eat, you aren't worth as much as a person who comes through the drive through. ¯\_(ツ)_/¯
Another minute goes by, a manager then informs the two guys ahead of me that again, "we'll be right with you". At that point, I added that we've been here for a while now. This manager, Amanda, then looked at me and stated "you're not the only one here you know". Incredible. This was a direct insult and has come to be emblematic of my experience with this location. Not that the rest are better, but managers of the other locations have never been rude or insulting to their customers, or argue with them.
It is my hope that corporate sees this, and works with their store level management to turn things around, because as things are going right now, it won't be long before Panda is wondering 'why are we going bankrupt?'. That last part may be conjecture, because there are lots of people in the area and then there are those like me who walk in expecting a better experience than last time, only to see our already low expectations for service have been defeated yet again.
People like Amanda should not be working in customer service / hospitality positions if they are going to be rude to people.
Atmosphere: 2
Food: 3
Service: 1
Can you say SLOW SERVICE?
Atmosphere: 2
Food: 4
Service: 2
Why open at 9 am and then start prepping the food?
Atmosphere: 1
Food: 2
Service: 1
I had a fun night at this location tonight. I ordered through the app at 5:40. Told me my food would be ready at 5:55. I got a text at 5:58 that my food was ready. I got there at 6:10. Asked for my food. They asked for my confirmation code. I showed it to them. They then went to look for the order. And started making it. At that point I knew they gave my food away. Jennifer tells me she is making the food right now. And they need shrimp. Give me 4 minutes. Then disappears. I talk to Chris and another lady and ask for a manager once it gets to 6:25. They go walk away and ignore me. Then they start talking to each other. Chris comes over and finally says someone picked up your order. I said thanks for the confirmation. He said they showed us the confirmation code. Which isn’t possible because I have the confirmation code. And then he said yeah we gave it away without checking. I asked Chris and Jennifer for a manager. Twice at this point. And they kept looking around and going uhhhh. Finally I asked for their name. And was told it was Edwin. Edwin would not come talk to me. Jennifer ignored me multiple times. The other lady ignored me multiple times. Awful experience. I got my food at 6:35.
Atmosphere: 1
Food: 1
Service: 1
Food was amazing 🤩 was hot and freshly made.
Atmosphere: 3
Food: 5
Service: 3
Store closes 45 minutes earlier than posted times
Hot freshly made food, good friendly customer service. Was a great and quick experience will definitely be trying their apple pie egg rolls next time!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chow Mein and Orange Chicken, Cream Cheese Rangoon, Plate, Beijing Beef, Orange Chicken, The Original Orange Chicken
We had terrific servers!
Atmosphere: 4
Food: 4
Service: 5
Food was fresh and hot. I enjoyed my meal very much.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Rice, Teriyaki Chicken
Not the most attentive staff with the drive through. Ordered a plate of orange chicken and sesame chicken with a side entree of Beijing beef. Instead got a plate of orange chicken and Beijing beef with a side enteee of walnut shrimp. Be sure to check your order before you leave
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Always order mobile order to skip the line always wait 20 min every time
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: Fried Rice, Orange Chicken
Drive through is a joke. Employees are often rude and excessively long wait times at drive thru, no communication whatsoever!!! You can tell sometimes the employees just dgaf!!! And it’s probably managements fault because they aren’t paid nearly enough to care especially for how hard they’re overworked!!! Do better!
Atmosphere: 2
Food: 4
Service: 2
The food looked old and mushy. I asked for the fresh side of the bowl but they said no. They want to sell you the old food instead of switching it out.
Atmosphere: 2
Food: 1
Service: 1
Never have things ready. Always missing most items. I asked when it would be ready they said actually 2 minutes 30 minutes later I just left. Must be poor management
Atmosphere: 1
Food: 1
Service: 1
So sweet ❤️ yummy yummy ??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Side Chow Mein, Fried Rice, Teriyaki Chicken, Bowl, Plate, Orange Chicken, Chow Mein
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