Not happy with service and accountability. Called day before to make sure an item was in stock. Associate told me to be there the next day before 11 and will be fine. Well showed up at 9:30 am and out of stock only made 2 servings for the morning and was pretty much told tough. Didn’t really try to make it better. So I was able to purchase something more expensive to not really make it work for gift basket. If you are needing fresh pastries for clients I would suggest Rise or kneders instead!
Atmosphere: 1
Food: 1
Service: 1
Loretta Higgins
Food is always good
Atmosphere: 5
Food: 5
Service: 5
Ken Davidson
If this is the new and improved Panera there is much lacking. Almost every table was dirty. The coffee was cold my wife’s first grilled cheese didn’t even have melted cheese. My French dipper sandwich had a few crumbles of beef, no slices, just tiny pieces. The “a jus” was French onion soup, an odd, but acceptable, spin on the original. Nothing was served anywhere near hot. The only bright spot was the return of the Asian sesame chicken salad and it is still good, as are the baguettes. This location needs to pay some serious attention to cleanliness.
Atmosphere: 1
Food: 2
Service: 3
Laura Conversa-wail
The food is so good but it's so expensive for a takeout 😮
Food: 5
Service: 5
Amir Voixe
Grand Rising Universe; Lyrikle Voixe here. Owner Of Lyrikle Voixe LLC, From targeted to Respected, I approve of this location for gathering/studies/along side personal space for recalibration. The atmosphere is so welcoming/ environment full life & movement instead of stagnancy . My environment contributions to remind the workers here to not work too hard / it’s okay to operate in your own speed , simply by using one simple example phrase “Don’t Work Too Hard”. It places a smile upon their faces & alerts them to slow down which gives them sense of ease & peace. I come here daily to perform my own as graphic designer & content creator & recording artist. I stay out the way, while reminding them we’re all present & that’s the GIFT. Asè . Come to this location it’s peaceful. Clip of me content creating rite outside the shop . I Am Lyrikle Voixe (LLC)
Atmosphere: 5
Food: 4
Service: 5
Monica Alvarado
Absolutely disgusting service. My mother was simply trying to ask a question about the breakfast menu at 9 AM, and the associate Melissa at the Signal Butte location snapped back with, “Well, there’s the menu, read it,” before strutting off with the most disrespectful, nasty attitude imaginable.
I’m blown away that someone this rude, unfriendly, and downright miserable is even allowed to work in customer service. This grown woman acted like basic human decency was too much effort.
I pray for people like her, sadly I will never set foot in Panera again. Treating my mother — who is nothing but kind and polite — like that is absolutely unacceptable.
Do better.
Atmosphere: 1
Food: 5
Service: 1
Megan Knight
Clean, fast prep and the employees were all very nice.
Atmosphere: 5
Food: 5
Service: 5
Mimi Rodriguez
Overall the place was pleasant and staff were very nice
Atmosphere: 5
Food: 5
Service: 5
Pippi Longstocking
Autumn Squash soup does not have cheese in it..why did I have a glob of something that gave a cheese pull in mine. Ew, mystery glob ruined it for me, that soup was the only reason I ever came here for years.
A few friends wanted to meet for lunch at Panera Bread in Mesa. The atmosphere was fast-casual, and the service was friendly and efficient. I tried the French Ciabatta Dipper and was pleasantly surprised — it was actually pretty tasty. My wife had a soup, and we noticed the other couple ordered the same thing we did but received a free French baguette, while we didn’t. We didn’t say anything at the time, but after we left, it was clear it was an oversight on Panera’s part. Overall, the meal was fine, but a company that’s been around this long shouldn’t still be making these kinds of mistakes. Saluti
Barbara Rees
Loving that green tea
Atmosphere: 5
Food: 5
Service: 5
Maggie Mitchell
This is the second time I have ordered delivery from this location in the past two weeks, and both times, they have sent the wrong soup, wrong ingredients on the sandwich or the wrong sandwich all together. Tonight, my MIL took a bite of her sandwich and pulled out a long black hair from the middle of it. She’s now in the back yard throwing it up. We won’t be eating from this location again.
Food: 1
Curtis Allison
⭐⭐½ — Panera Bread (Local Visit)
Panera’s always been one of those “once every couple of weeks” stops for me — a good salad and a half sandwich, or sometimes soup and salad when you want something light and fresh.
I usually go for the Fuji Apple Chicken Salad, but this time it felt a little dry. My half sandwich looked more like a quarter — heavy on the crust, light on the filling — and the presentation just wasn’t there. It’s not about fancy plating, but when you’re paying for something “fresh-baked and crafted,” it should at least feel complete.
I went up to ask for a little extra dressing and got a bit of attitude from the woman behind the counter. I get it — she looked busy — but the “it’s already in there, sir” response while it clearly wasn’t just sums up the bigger issue.
More and more, it feels like restaurants we’ve grown up with are losing their rhythm. Whether it’s short staffing, tight budgets, or just burnout, the consistency and care are slipping. It shouldn’t take a $100 meal to feel like someone’s paying attention to the details.
Panera used to be that simple spot for soup, salads, and sandwiches done right. Lately, though, it’s starting to feel a bit more half-baked than fresh-baked.
Atmosphere: 3
Food: 3
Service: 4
Tonya Emery
It was easy to customize our order to accommodate my granddaughter who has food allergies. However, I ordered the Harvest Medley Chicken Salad and had to take my tray back up as there was no chicken on my salad. The guy in the back was helpful and did add chicken.
Addicted to panera
Atmosphere: 5
Food: 5
Service: 5
Not happy with service and accountability. Called day before to make sure an item was in stock. Associate told me to be there the next day before 11 and will be fine. Well showed up at 9:30 am and out of stock only made 2 servings for the morning and was pretty much told tough. Didn’t really try to make it better. So I was able to purchase something more expensive to not really make it work for gift basket. If you are needing fresh pastries for clients I would suggest Rise or kneders instead!
Atmosphere: 1
Food: 1
Service: 1
Food is always good
Atmosphere: 5
Food: 5
Service: 5
If this is the new and improved Panera there is much lacking. Almost every table was dirty. The coffee was cold my wife’s first grilled cheese didn’t even have melted cheese. My French dipper sandwich had a few crumbles of beef, no slices, just tiny pieces. The “a jus” was French onion soup, an odd, but acceptable, spin on the original. Nothing was served anywhere near hot. The only bright spot was the return of the Asian sesame chicken salad and it is still good, as are the baguettes. This location needs to pay some serious attention to cleanliness.
Atmosphere: 1
Food: 2
Service: 3
The food is so good but it's so expensive for a takeout 😮
Food: 5
Service: 5
Grand Rising Universe; Lyrikle Voixe here. Owner Of Lyrikle Voixe LLC,
From targeted to Respected, I approve of this location for gathering/studies/along side personal space for recalibration. The atmosphere is so welcoming/ environment full life & movement instead of stagnancy . My environment contributions to remind the workers here to not work too hard / it’s okay to operate in your own speed , simply by using one simple example phrase “Don’t Work Too Hard”.
It places a smile upon their faces & alerts them to slow down which gives them sense of ease & peace.
I come here daily to perform my own as graphic designer & content creator & recording artist. I stay out the way, while reminding them we’re all present & that’s the GIFT. Asè . Come to this location it’s peaceful. Clip of me content creating rite outside the shop . I Am
Lyrikle Voixe (LLC)
Atmosphere: 5
Food: 4
Service: 5
Absolutely disgusting service. My mother was simply trying to ask a question about the breakfast menu at 9 AM, and the associate Melissa at the Signal Butte location snapped back with, “Well, there’s the menu, read it,” before strutting off with the most disrespectful, nasty attitude imaginable.
I’m blown away that someone this rude, unfriendly, and downright miserable is even allowed to work in customer service. This grown woman acted like basic human decency was too much effort.
I pray for people like her, sadly I will never set foot in Panera again. Treating my mother — who is nothing but kind and polite — like that is absolutely unacceptable.
Do better.
Atmosphere: 1
Food: 5
Service: 1
Clean, fast prep and the employees were all very nice.
Atmosphere: 5
Food: 5
Service: 5
Overall the place was pleasant and staff were very nice
Atmosphere: 5
Food: 5
Service: 5
Autumn Squash soup does not have cheese in it..why did I have a glob of something that gave a cheese pull in mine. Ew, mystery glob ruined it for me, that soup was the only reason I ever came here for years.
Atmosphere: 3
Food: 1
Service: 5
Restaurantji Recommends
A few friends wanted to meet for lunch at Panera Bread in Mesa. The atmosphere was fast-casual, and the service was friendly and efficient. I tried the French Ciabatta Dipper and was pleasantly surprised — it was actually pretty tasty. My wife had a soup, and we noticed the other couple ordered the same thing we did but received a free French baguette, while we didn’t. We didn’t say anything at the time, but after we left, it was clear it was an oversight on Panera’s part. Overall, the meal was fine, but a company that’s been around this long shouldn’t still be making these kinds of mistakes. Saluti
Loving that green tea
Atmosphere: 5
Food: 5
Service: 5
This is the second time I have ordered delivery from this location in the past two weeks, and both times, they have sent the wrong soup, wrong ingredients on the sandwich or the wrong sandwich all together. Tonight, my MIL took a bite of her sandwich and pulled out a long black hair from the middle of it. She’s now in the back yard throwing it up. We won’t be eating from this location again.
Food: 1
⭐⭐½ — Panera Bread (Local Visit)
Panera’s always been one of those “once every couple of weeks” stops for me — a good salad and a half sandwich, or sometimes soup and salad when you want something light and fresh.
I usually go for the Fuji Apple Chicken Salad, but this time it felt a little dry. My half sandwich looked more like a quarter — heavy on the crust, light on the filling — and the presentation just wasn’t there. It’s not about fancy plating, but when you’re paying for something “fresh-baked and crafted,” it should at least feel complete.
I went up to ask for a little extra dressing and got a bit of attitude from the woman behind the counter. I get it — she looked busy — but the “it’s already in there, sir” response while it clearly wasn’t just sums up the bigger issue.
More and more, it feels like restaurants we’ve grown up with are losing their rhythm. Whether it’s short staffing, tight budgets, or just burnout, the consistency and care are slipping. It shouldn’t take a $100 meal to feel like someone’s paying attention to the details.
Panera used to be that simple spot for soup, salads, and sandwiches done right. Lately, though, it’s starting to feel a bit more half-baked than fresh-baked.
Atmosphere: 3
Food: 3
Service: 4
It was easy to customize our order to accommodate my granddaughter who has food allergies. However, I ordered the Harvest Medley Chicken Salad and had to take my tray back up as there was no chicken on my salad. The guy in the back was helpful and did add chicken.
Atmosphere: 5
Food: 4
Service: 5
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