Beyond disgusted. We ordered 2 large pizzas. I was so happy the food was hot, but quickly that happiness went away. We found not 1 but 2 long hairs in our pizza! A long black one and a gray one. I called and informed the manager. They offered to make me another one, but I'm grossed out and will never order again. Very disappointed. Hair nets need to be required when making food. To bite into pizza and have a string of hair in your mouth is beyond me! ?
Angie Zuniga
This location has a great set of people they are wonderful and so sweet and always working hard besides it being buisy the workers are always so nice especially Lenny he just gave me the best customer service the pizza was fresh and well made ❤️ the pizza was bussin ? definitely coming back here and recommend this location #1
Best management best workers very greatful for there attitudes never had a bad experience in there best papa John’s in maricopa county
Raul Rodriguez
Very bad service, they don't know the prices, they don't want to
Atmosphere: 1
Food: 5
Service: 1
Andrew R.
The pizza was great as it should be but we were given an already opened garlic sauce by one of the workers which looked aged. It spilled over half the pizza on our drive back so I ate the half that wasn't contaminated. When we returned to get a replacement pizza we were declined. It was only a small pizza. Unsatisfactory customer care at this location and very disappointing.
J W
Apparently unless you go there and make your order yourself they will mess it up. Ordering from them was a very expensive
Food: 1
Service: 1
Patrick Drake
Was just told that the missing sides of my order would not be delivered to me until the driver has another delivery to make due to only having one driver at that store. The store is less than 2.5 miles from my house... Lady answering the phone made no apology or offer to try to improve experience and became defensive when I asked when their mistake would be fixed. Terrible service! She made it very clear she gave 0 !!!
Food: 1
Service: 1
Lydia Knaub
Food hot and delicious as
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Pepperoni Pizza
stangcolts stangcolts
Store has burned me more then once on deliveries. This time it was well over an hour and the store is supposedly short handed, plus they lied to me on top of that at the 8:41 call. Hopefully they figure out their issues. I’d look elsewhere for dinner!
Manny Palomino
Awesome customer service from the team, and the pizza was
Manager of the store on 1225 W. Main street Mesa is amazing guy,going above and beyond service and hospitality. I really hope that you guys pay enough him as he is a star of your restaurants!!!
Atmosphere: 5
Food: 5
Service: 5
Maria Rubio
This location is the best, the customer service from Lenny and the team is amazing. They make you feel so welcomed! And the food is 10/10 always.
Atmosphere: 5
Food: 5
Service: 5
Jessica Cook
Lenny was very attentive. The pizza was hot melty and delicious. Lenny also gave me great info on how to make my order faster and easier for next time! Thank you, Lenny ?Vegetarian options: Their garden pizza is really good ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Stuffed Crust
Kimberly Williams
The most rude crude people you don't want to meet. They refuse and scream at customers because you call them after an hour and a half because they did not deliver your pizza made with cheapo ingrediants. Than they lie and refuse to deliver to Trans people and tell the staff not to take your orders to blame it on the customer to keep their job. Gee I wonder how they get away with that?
Chad Eggink
Papa John’s has been y go to for pizza night but the last couple of orders have been disappointing. This last one was the final straw. They left my pizza outside my drone door without letting me know it was there. So it was cold. The pizza looked disgusting. It was missing last of the order. When I called them to fix it they were short with me. In order to confirm I actually got my refund I went to the store. I talked to the same guy I was in the phone with. He called me a princess. There’s some consumer service! No more Papa John’s for my family.
Beyond disgusted. We ordered 2 large pizzas. I was so happy the food was hot, but quickly that happiness went away. We found not 1 but 2 long hairs in our pizza! A long black one and a gray one. I called and informed the manager. They offered to make me another one, but I'm grossed out and will never order again. Very disappointed. Hair nets need to be required when making food. To bite into pizza and have a string of hair in your mouth is beyond me! ?
This location has a great set of people they are wonderful and so sweet and always working hard besides it being buisy the workers are always so nice especially Lenny he just gave me the best customer service the pizza was fresh and well made ❤️ the pizza was bussin ? definitely coming back here and recommend this location #1
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Pepperoni Stuffed Crust
Best management best workers very greatful for there attitudes never had a bad experience in there best papa John’s in maricopa county
Very bad service, they don't know the prices, they don't want to
Atmosphere: 1
Food: 5
Service: 1
The pizza was great as it should be but we were given an already opened garlic sauce by one of the workers which looked aged. It spilled over half the pizza on our drive back so I ate the half that wasn't contaminated. When we returned to get a replacement pizza we were declined. It was only a small pizza. Unsatisfactory customer care at this location and very disappointing.
Apparently unless you go there and make your order yourself they will mess it up. Ordering from them was a very expensive
Food: 1
Service: 1
Was just told that the missing sides of my order would not be delivered to me until the driver has another delivery to make due to only having one driver at that store. The store is less than 2.5 miles from my house... Lady answering the phone made no apology or offer to try to improve experience and became defensive when I asked when their mistake would be fixed. Terrible service! She made it very clear she gave 0 !!!
Food: 1
Service: 1
Food hot and delicious as
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Pepperoni Pizza
Store has burned me more then once on deliveries. This time it was well over an hour and the store is supposedly short handed, plus they lied to me on top of that at the 8:41 call. Hopefully they figure out their issues. I’d look elsewhere for dinner!
Awesome customer service from the team, and the pizza was
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Manager of the store on 1225 W. Main street Mesa is amazing guy,going above and beyond service and hospitality. I really hope that you guys pay enough him as he is a star of your restaurants!!!
Atmosphere: 5
Food: 5
Service: 5
This location is the best, the customer service from Lenny and the team is amazing. They make you feel so welcomed! And the food is 10/10 always.
Atmosphere: 5
Food: 5
Service: 5
Lenny was very attentive. The pizza was hot melty and delicious. Lenny also gave me great info on how to make my order faster and easier for next time! Thank you, Lenny ?Vegetarian options: Their garden pizza is really good ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Stuffed Crust
The most rude crude people you don't want to meet. They refuse and scream at customers because you call them after an hour and a half because they did not deliver your pizza made with cheapo ingrediants. Than they lie and refuse to deliver to Trans people and tell the staff not to take your orders to blame it on the customer to keep their job. Gee I wonder how they get away with that?
Papa John’s has been y go to for pizza night but the last couple of orders have been disappointing. This last one was the final straw. They left my pizza outside my drone door without letting me know it was there. So it was cold. The pizza looked disgusting. It was missing last of the order. When I called them to fix it they were short with me. In order to confirm I actually got my refund I went to the store. I talked to the same guy I was in the phone with. He called me a princess. There’s some consumer service! No more Papa John’s for my family.
Atmosphere: 1
Food: 1
Service: 1