Went in to get my regular order of a Gluten Free wrap deluxe original and my son’s order of turkey original on sourdough. This was at 4:45pm 9/20. The order came out as a GF bun I asked if it could be corrected to the GF wrap the young guy said yes. It came out as a normal flour tortilla wrap. I said this doesn’t look like the normal GF wrap. At that point I asked again could I have it made as a GF wrap. They then tell me they don’t have GF wraps only buns and pizza. So I asked if that is the case I’ll take the GF bun deluxe original that was made already. The young lady making the food became clearly agitated. So I said I’ll just get a refund and go elsewhere. I’ve been going to this Schlotzsky’s for 30 years way before my knowledge of me being wheat free. I have talked to the manager on several occasions and he has told me they always have the GF wraps. If that has changed that would have been easier to tell me at the start when I order the GF wrap.
Atmosphere: 1
Food: 3
Service: 1
Charles Griffiths
Increased from 4 to 5 stars. I think they have new management as operations are faster and better customer service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BBQ Chicken Pizza
Anitka Donahue
Great drive thru experience both times I went. Super friendly and helpful staff. They recommended their favorite sandwiches and did not disappoint!
Atmosphere: 5
Food: 5
Service: 5
gabriel s
Alejandro was awesome at the register explaining his favorite items on the menu for me. My first time here was amazing because of his personality and love for life! The sandwich was warm soft and delicious😋Can’t wait to try out some of the other menu items next time I’m in town🙏
Atmosphere: 5
Food: 5
Service: 5
Christian Bissing
Sorry dear fast food establishments, will not tip just for ringing up an order! Major Tip fatigue!
Atmosphere: 3
Food: 4
Service: 4
Neal Duncan
Great service and clean facilities.
Atmosphere: 5
Food: 5
Service: 5
Brittany Brown
Pizzas good
Atmosphere: 5
Food: 5
Service: 5
Matt Cavy
Used for catering work event. Food was prompt and delicious. Team communicated during the whole process. Will be using them again.
Food: 5
Service: 5
Michael Campbell Jr
Manager at this store is very rude sometimes, I go here at least once a week and always order the same thing. Turkey bacon sandwich but I change the toppings. Manager was training a new person and try’s to tell me I can’t make a custom sandwich that they don’t sell them that way. Well I used to be a manager at one of your locations and never Hurd anything like this. She then proceeded to tell me that she can’t serve me which was very rude and disrespectful as I drive a ways to go to this locations. I will not be returning to this location nor referring anyone to it.
Atmosphere: 1
Food: 1
Service: 1
Andrew Mendez
Just received my food from schlotzsky's on country Club and Juanita. Lady taking the order and cashier was very short and rude with us. Been going there for years first time we've been treated like that. 8/1/2025 8:23 p.m. probably will go somewhere else from now on.
This specific Schlotzsky's is awesome! Great and fast service. I've been to other locations that take 2 million years to acknowledge you then another 3 million to make the sandwich.
Atmosphere: 5
Food: 5
Service: 5
Tim Prestler
Awesome deli!!! Can’t wait to go back!!!
Robert Rodriguez
Great sandwiches!
Atmosphere: 5
Food: 5
Service: 5
Brody
The Service here was terrible! Very unfortunate experience as we were looking at the menu (bc he's never been here before) we were trying to decide. Nobody was behind us in line and we were taking a moment. Two women that were working today Monday, July 7th at 4pm, decided to have an attitude continuing to ask us what we wanted, as we asked for a moment the next lady SCREAMED at us again. We felt upset and decided this restaurant was no longer going to get our service. This is not how you treat your customers. We are very disappointed. Knowing that this is a genuinely large business I would have a manager or someone above whomever (the ladies who worked July 7th around 4pm) to look back at the schedule of who worked & ultimately look into these ladies & maybe finding someone with better customer service!
Went in to get my regular order of a Gluten Free wrap deluxe original and my son’s order of turkey original on sourdough. This was at 4:45pm 9/20. The order came out as a GF bun I asked if it could be corrected to the GF wrap the young guy said yes. It came out as a normal flour tortilla wrap. I said this doesn’t look like the normal GF wrap. At that point I asked again could I have it made as a GF wrap. They then tell me they don’t have GF wraps only buns and pizza. So I asked if that is the case I’ll take the GF bun deluxe original that was made already. The young lady making the food became clearly agitated. So I said I’ll just get a refund and go elsewhere. I’ve been going to this Schlotzsky’s for 30 years way before my knowledge of me being wheat free. I have talked to the manager on several occasions and he has told me they always have the GF wraps. If that has changed that would have been easier to tell me at the start when I order the GF wrap.
Atmosphere: 1
Food: 3
Service: 1
Increased from 4 to 5 stars. I think they have new management as operations are faster and better customer service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BBQ Chicken Pizza
Great drive thru experience both times I went. Super friendly and helpful staff. They recommended their favorite sandwiches and did not disappoint!
Atmosphere: 5
Food: 5
Service: 5
Alejandro was awesome at the register explaining his favorite items on the menu for me. My first time here was amazing because of his personality and love for life! The sandwich was warm soft and delicious😋Can’t wait to try out some of the other menu items next time I’m in town🙏
Atmosphere: 5
Food: 5
Service: 5
Sorry dear fast food establishments, will not tip just for ringing up an order! Major Tip fatigue!
Atmosphere: 3
Food: 4
Service: 4
Great service and clean facilities.
Atmosphere: 5
Food: 5
Service: 5
Pizzas good
Atmosphere: 5
Food: 5
Service: 5
Used for catering work event. Food was prompt and delicious. Team communicated during the whole process. Will be using them again.
Food: 5
Service: 5
Manager at this store is very rude sometimes, I go here at least once a week and always order the same thing. Turkey bacon sandwich but I change the toppings. Manager was training a new person and try’s to tell me I can’t make a custom sandwich that they don’t sell them that way. Well I used to be a manager at one of your locations and never Hurd anything like this. She then proceeded to tell me that she can’t serve me which was very rude and disrespectful as I drive a ways to go to this locations. I will not be returning to this location nor referring anyone to it.
Atmosphere: 1
Food: 1
Service: 1
Just received my food from schlotzsky's on country Club and Juanita.
Lady taking the order and cashier was very short and rude with us. Been going there for years first time we've been treated like that. 8/1/2025 8:23 p.m. probably will go somewhere else from now on.
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
This specific Schlotzsky's is awesome! Great and fast service. I've been to other locations that take 2 million years to acknowledge you then another 3 million to make the sandwich.
Atmosphere: 5
Food: 5
Service: 5
Awesome deli!!! Can’t wait to go back!!!
Great sandwiches!
Atmosphere: 5
Food: 5
Service: 5
The Service here was terrible! Very unfortunate experience as we were looking at the menu (bc he's never been here before) we were trying to decide. Nobody was behind us in line and we were taking a moment. Two women that were working today Monday, July 7th at 4pm, decided to have an attitude continuing to ask us what we wanted, as we asked for a moment the next lady SCREAMED at us again. We felt upset and decided this restaurant was no longer going to get our service. This is not how you treat your customers. We are very disappointed. Knowing that this is a genuinely large business I would have a manager or someone above whomever (the ladies who worked July 7th around 4pm) to look back at the schedule of who worked & ultimately look into these ladies & maybe finding someone with better customer service!
Atmosphere: 1
Food: 1
Service: 1
Food is always great 👍 there
Atmosphere: 5
Food: 5
Service: 5
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