Please don’t ask me silly questions about my day, family, work, cars, weather. Just make my drink correctly. I was very clear about my order two times and they had to remake at the window and still got it wrong. It’s simply a nitro cold brew with cream. Young man needs to go to Dutch Bros and work if he wants to chit chat.
Atmosphere: 1
Food: 1
Service: 1
Steve Arnhold
We have been double charged 3 separate times at this store and my mother-in-law at least once. They have offered no refund or resolution and I have had to dispute the charges each time. We stop at Starbucks everyday/365 at various locations in Mesa since we moved here 4 years ago and this is the only store (Brown and Higley) we’ve ever had this kind of issue. Sure seems like this is intentional…..
Service: 1
Latoya I
Friendly service and delicious food and drink every time!
Atmosphere: 5
Food: 5
Service: 5
Katie
The lines a little intimidating but it’s always fast and they are super friendly
Employee kept touching her nose and then made cold drinks. My 1 drink order took 25 minutes.
Atmosphere: 2
Food: 3
Service: 1
Beth Whitaker
Update: 11.5.2024 unable to submit online to customer service due to capture not being accessible. Tried twice.
Placed a mobile app order. Same order from the day before. Same order from other times when traveling with the husband. Get to the window and the worker tries to hand us iced drinks. my husband, driving, looks at me and tries to hand it to me and after a beat I said not ours. He hands it back and she tried to hand another iced drink. He asked are you sure this is the right order and she said yeah, I have two coffees. We confirmed that my orders were not iced and, in fact, my coffee order says extra hot. She remakes the drinks correctly and gives attitude in handing the drinks to us. No apologies, nothing. Handed off and dipped. Wth? We didn't mess up and we didn't give any attitude. Just asked for what we ordered and paid for. Sigh
Atmosphere: 2
Food: 3
Service: 1
Christine Lawrence
Ethan was great I went in for a triple espresso for my daughter Andrea who is at banner rehab facility undergoing therapy and he and the other lady were amazing thank you to the both of you from myself and my daughter 😊 ❤ good things will come your way 😊
Atmosphere: 5
Food: 5
Service: 5
Happy Herrera
Great staff!
Atmosphere: 5
Food: 5
Service: 5
Harriet Herrera
Great staff!
Atmosphere: 5
Food: 5
Service: 5
Izzy Dreas
I gave 1 star as they gave me a Venti drink that's only 1/4 full! I order my drinks all the time without ice. And this time it was 1/4 full!
6 PERSONS WORKING , and inside wasn’t busy but I got my sandwich after 30mins
Atmosphere: 1
Food: 1
Service: 1
miguel otero
The best service ever!
Atmosphere: 5
Food: 5
Service: 5
Erica Edge
Didn’t receive the correct order and not a full drink.
Stacey Quinn
May drinks always come out quick and just as I’ve ordered. The staff is very pleasant and they clearly enjoy working together.
Kayla is a rockstar! After only a few weeks, she knows my order and has it keyed into the register before even finish approaching the counter. She cares enough to remember; now that’s good service.
The drive thru line is usually long…so I opt to go inside instead.
Atmosphere: 5
Food: 5
Service: 5
Natalia Porras
I've always had a fantastic experience at this particular Starbucks thanks to the friendly staff, especially Kyle! The atmosphere was inviting, and the drinks were top-notch. Highly recommend!
Please don’t ask me silly questions about my day, family, work, cars, weather. Just make my drink correctly. I was very clear about my order two times and they had to remake at the window and still got it wrong. It’s simply a nitro cold brew with cream. Young man needs to go to Dutch Bros and work if he wants to chit chat.
Atmosphere: 1
Food: 1
Service: 1
We have been double charged 3 separate times at this store and my mother-in-law at least once. They have offered no refund or resolution and I have had to dispute the charges each time. We stop at Starbucks everyday/365 at various locations in Mesa since we moved here 4 years ago and this is the only store (Brown and Higley) we’ve ever had this kind of issue. Sure seems like this is intentional…..
Service: 1
Friendly service and delicious food and drink every time!
Atmosphere: 5
Food: 5
Service: 5
The lines a little intimidating but it’s always fast and they are super friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Vanilla Bean Crème Frappuccino Blended Crème, Chocolate Cake Pop
Employee kept touching her nose and then made cold drinks. My 1 drink order took 25 minutes.
Atmosphere: 2
Food: 3
Service: 1
Update: 11.5.2024 unable to submit online to customer service due to capture not being accessible. Tried twice.
Placed a mobile app order. Same order from the day before. Same order from other times when traveling with the husband. Get to the window and the worker tries to hand us iced drinks. my husband, driving, looks at me and tries to hand it to me and after a beat I said not ours. He hands it back and she tried to hand another iced drink. He asked are you sure this is the right order and she said yeah, I have two coffees. We confirmed that my orders were not iced and, in fact, my coffee order says extra hot. She remakes the drinks correctly and gives attitude in handing the drinks to us. No apologies, nothing. Handed off and dipped. Wth? We didn't mess up and we didn't give any attitude. Just asked for what we ordered and paid for. Sigh
Atmosphere: 2
Food: 3
Service: 1
Ethan was great I went in for a triple espresso for my daughter Andrea who is at banner rehab facility undergoing therapy and he and the other lady were amazing thank you to the both of you from myself and my daughter 😊 ❤ good things will come your way 😊
Atmosphere: 5
Food: 5
Service: 5
Great staff!
Atmosphere: 5
Food: 5
Service: 5
Great staff!
Atmosphere: 5
Food: 5
Service: 5
I gave 1 star as they gave me a Venti drink that's only 1/4 full! I order my drinks all the time without ice. And this time it was 1/4 full!
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Chocolate Cake Pop
Restaurantji Recommends
6 PERSONS WORKING , and inside wasn’t
busy but I got my sandwich after 30mins
Atmosphere: 1
Food: 1
Service: 1
The best service ever!
Atmosphere: 5
Food: 5
Service: 5
Didn’t receive the correct order and not a full drink.
May drinks always come out quick and just as I’ve ordered. The staff is very pleasant and they clearly enjoy working together.
Kayla is a rockstar! After only a few weeks, she knows my order and has it keyed into the register before even finish approaching the counter. She cares enough to remember; now that’s good service.
The drive thru line is usually long…so I opt to go inside instead.
Atmosphere: 5
Food: 5
Service: 5
I've always had a fantastic experience at this particular Starbucks thanks to the friendly staff, especially Kyle! The atmosphere was inviting, and the drinks were top-notch. Highly recommend!
Atmosphere: 5
Service: 5
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