Oh my gosh, Katie and Gabby were soooo amaizing this morning! Their positivity, kindness, and joy just radiated. And they made this Rainey day so wonderful! Give these women a raise!!
Jon Anderton, MARBLELIFE of Phoenix
Katie was running the show despite being under helped. Move her up the ladder!
Atmosphere: 5
Food: 5
Service: 5
Mike L
I think they have moldy ice. Every iced drink I order here gives me terrible fatigue and I know I'm more sensitive to certain things. So just a word of caution.
Atmosphere: 5
Food: 5
Service: 5
Brittany Vicente
100%the Best Starbucks everything is always on point and the people are always soo nice ❤️
Atmosphere: 5
Food: 5
Service: 5
Jeff Harris
Great coffee ☕😁
Atmosphere: 5
Food: 5
Service: 5
C W
The employees here are… not trained in basic customer service. We ordered our usual drinks, made sure the order was correct on screen, and pulled up to the window. Turns out, the order was wrong. When we told the employee, she did replace the drink, but made sure to tell us to “make sure the order was correct on the screen next time”. Told her we did. She said make sure again. Insane. No sense of responsibility. We called the store, talked to the manager, and she said the EXACT SAME THING as the employee!!!! So now we know why the employees say ridiculous things. They basically want us to do their job for them. Won’t be coming back to this location again! Starbucks is going downhill.
Atmosphere: 3
Food: 4
Service: 1
JM
fast service!
Sharon Hobbs
Love the Starbucks
Atmosphere: 5
Food: 5
Service: 5
Travis Cook
Go to diutch bros!! My family of 5 has been coming to this location for years. My son went in to this location and was in the lobby no more than 2 minutes as he was cooling off from riding his bike. He was asked to leave because ‘ the lobby is for customers’. RUDE!! We have been customers for a very long time. A family of 5 spends $40 on drinks in one trip and we leave good tips.. he is 15 and was by himself, he isn’t a street walker or with lots of other friends creating a noise problem. Needless to say we won’t be back again. By the way I called this location when he got home 5 minutes later and she was just as rude to me on the phone
I was genuinely surprised to see one person doing all the work (Dani) and all the rest of the staff standing around and just talking. Dani was trying to make everyone's drink and there was about 5 more workers doing nothing but talking. Dani had ask one of them to make more coffee and it seems like the other girls didn't care she just kept talking to another coworker. I finally went up to her and told her to please do her job. She got super offended that I called her out not doing her job and just talking about a boy she liked.
Shadow135 Shadow135
Today I ordered two drinks. an older lady perhaps between age fifty to sixty with short blonde hair green eyes. Had an attitude. Her tone was very hostile for no reason, I decided to just ignore it. Got my drinks she didn’t say hi nor bye. Left for 5mins came back because the little ones wanted water. I asked for two ice waters she said “I can’t give you water unless you’re purchasing something.” I said yes I did I just left five minutes ago and you also forgot my straws. She said “ohh really well I don’t recall you must purchase something.” I just drove to the window because at this point she’s just being an a hole for no reason. Drove up to the window and she said “did I really take your order.” Keep in mind she the one who took my order and payment at time of service. whole time she talks with an attitude. I let her know “yes we left five minutes ago and you didn’t give me a receipt nor straws.” She said “I can’t give you water unless you make another purchase. At this point I’m thinking. wow I never gotten such rude customer service over some water. Only Starbucks that uptight over water when I already made two purchases. I said please give me your name she said it’s Rebecca. I let her know I’d be posting a nice review for people like her who have horrible customer service. She then said “OKAY DID YOU GET THAT NAME REBECCA” She said she was the Shift Manager loud and proud when that actually is very disappointing. I did get everything and also recorded the incident. I’m debating to make it go viral either way I’ll be reaching out to cooperate.
Atmosphere: 1
Food: 1
Service: 1
David Ryan
Quick service
Atmosphere: 5
Food: 5
Service: 5
Yo Yo
Fast service very friendly and great attitudes. Awesome start to any day.
Oh my gosh, Katie and Gabby were soooo amaizing this morning! Their positivity, kindness, and joy just radiated. And they made this Rainey day so wonderful!
Give these women a raise!!
Katie was running the show despite being under helped. Move her up the ladder!
Atmosphere: 5
Food: 5
Service: 5
I think they have moldy ice. Every iced drink I order here gives me terrible fatigue and I know I'm more sensitive to certain things. So just a word of caution.
Atmosphere: 5
Food: 5
Service: 5
100%the Best Starbucks everything is always on point and the people are always soo nice ❤️
Atmosphere: 5
Food: 5
Service: 5
Great coffee ☕😁
Atmosphere: 5
Food: 5
Service: 5
The employees here are… not trained in basic customer service. We ordered our usual drinks, made sure the order was correct on screen, and pulled up to the window. Turns out, the order was wrong. When we told the employee, she did replace the drink, but made sure to tell us to “make sure the order was correct on the screen next time”. Told her we did. She said make sure again. Insane. No sense of responsibility. We called the store, talked to the manager, and she said the EXACT SAME THING as the employee!!!! So now we know why the employees say ridiculous things. They basically want us to do their job for them. Won’t be coming back to this location again! Starbucks is going downhill.
Atmosphere: 3
Food: 4
Service: 1
fast service!
Love the Starbucks
Atmosphere: 5
Food: 5
Service: 5
Go to diutch bros!! My family of 5 has been coming to this location for years. My son went in to this location and was in the lobby no more than 2 minutes as he was cooling off from riding his bike. He was asked to leave because ‘ the lobby is for customers’. RUDE!! We have been customers for a very long time. A family of 5 spends $40 on drinks in one trip and we leave good tips.. he is 15 and was by himself, he isn’t a street walker or with lots of other friends creating a noise problem. Needless to say we won’t be back again. By the way I called this location when he got home 5 minutes later and she was just as rude to me on the phone
Friendly staff and great coffee!
Restaurantji Recommends
I was genuinely surprised to see one person doing all the work (Dani) and all the rest of the staff standing around and just talking. Dani was trying to make everyone's drink and there was about 5 more workers doing nothing but talking. Dani had ask one of them to make more coffee and it seems like the other girls didn't care she just kept talking to another coworker. I finally went up to her and told her to please do her job. She got super offended that I called her out not doing her job and just talking about a boy she liked.
Today I ordered two drinks. an older lady perhaps between age fifty to sixty with short blonde hair green eyes. Had an attitude. Her tone was very hostile for no reason, I decided to just ignore it. Got my drinks she didn’t say hi nor bye. Left for 5mins came back because the little ones wanted water. I asked for two ice waters she said “I can’t give you water unless you’re purchasing something.” I said yes I did I just left five minutes ago and you also forgot my straws. She said “ohh really well I don’t recall you must purchase something.” I just drove to the window because at this point she’s just being an a hole for no reason. Drove up to the window and she said “did I really take your order.” Keep in mind she the one who took my order and payment at time of service. whole time she talks with an attitude. I let her know “yes we left five minutes ago and you didn’t give me a receipt nor straws.” She said “I can’t give you water unless you make another purchase. At this point I’m thinking. wow I never gotten such rude customer service over some water. Only Starbucks that uptight over water when I already made two purchases. I said please give me your name she said it’s Rebecca. I let her know I’d be posting a nice review for people like her who have horrible customer service. She then said “OKAY DID YOU GET THAT NAME REBECCA” She said she was the Shift Manager loud and proud when that actually is very disappointing. I did get everything and also recorded the incident. I’m debating to make it go viral either way I’ll be reaching out to cooperate.
Atmosphere: 1
Food: 1
Service: 1
Quick service
Atmosphere: 5
Food: 5
Service: 5
Fast service very friendly and great attitudes. Awesome start to any day.
Atmosphere: 5
Service: 5
Recommended dishes: Via Italian Roast
It's Starbucks ok coffee
Atmosphere: 3
Food: 3
Service: 5
Loading...