We chose Sugarlips for our wedding cake as they were listed as the preferred vendor for Garden Tuscana, the reception hall we had booked. I actually had another bakery in mind for our wedding and the cake was going to cost well over $1000. But through the preferred vendor package pricing at Garden Tuscana, I believe it ended up being $350 for a 4 tier cake, which was a no brainer! At first I thought to myself “I’ve never heard of this place.” But after one quick Yelp search, my mouth was watering. I was excited to try it out!
We booked a cake tasting prior to our wedding. They are very coordinated and had us input our preferred cake and fillings in advance of the meeting. The day of our meeting, they even had a private little seating nook and a welcome sign for us. It was really sweet (no pun intended). They gave us three half cupcakes (which are pretty big!) all topped with vanilla buttercream and the three mousses of our choice. I was also able to discuss vision with our consultant. Luckily, I had one picture I showed her which was pretty simple. Four layers in an ivory color and then the florist would really do all the rest. I’m very happy we did the cake tasting because some of them were ones we thought we’d like and then chose not go go with them and replace them with other flavors. They even gave us additional samples because we were so fickle. And beyond that, they had flavors on the menu that weren’t in stock the day we came, so my fiancé ordered them special and picked them up the following week so we could taste test them. Fortunately, our tasting was 3.5 months before the wedding which gave us a lot of time to choose.
Part of the reason it was so tough to narrow it all down was because we had 4 tiers plus a sheet cake! We were allowed to choose a separate flavor for each one. Knowing that we were going to take the top tier home, we opted to keep that flavor the same as the base flavor. We ended up with Marble Cake with Chocolate Mousse, Pink Champagne Cake with Coconut Mousse, Banana Cake with Strawberry Preserve, and Confetti Cake with Cream Cheese Frosting. It was delicious and I’m very happy we went with the multi-flavor options for our guests.
We received many compliments on the cake and some even shared that it was the best wedding cake they’ve ever had! One of my friends still tells me about it and said she even went back to Ohio and told everyone how amazing our wedding cake was. Hah! I’m SO happy we went with Sugarlips and honestly, they have much better cake than the original bakery I was going to select for our wedding. I know it’s pretty far out of the way, but next time I need a specialty cake, you can be sure I’ll head over to Mesa to get Sugarlips!
Atmosphere: 5
Food: 5
Service: 5
Glenda Martinez
I had a cake made for my son for his 17th Birthday A day after Christmas .thank you soo much Via email and in person Sugar lips was soo kind and did an amazing job job with the cake My son was soo happy .cake was delicious .Thank you soo much .May the new year be prosperous to you.😊
Atmosphere: 5
Food: 5
Service: 5
Angela Partida
Always have an amazing experience here. They created such a perfect cake for my now 9 year old! She loved it, I loved it. They never disappoint. Thank you for everything you all do.
Atmosphere: 5
Food: 5
Service: 5
Angela Le
Sam with Sugar Lips Cakery was always prompt with her communication, flexible with options and brought our vision to life. She was a joy to work with and her high energy and positive attitude made us feel special as her attentiveness to detail made sure we were happy with our choices. The cake and mini desserts were a hit!
We choose 2 mini cakes and the rest mini desserts.
Mini desserts: plain brownie bites, cheesecake bites w/ raspberry center, berry almond tart, guava dessert cups and mini cupcakes replicating the 2 cakes
Photo Credit: Jonathan Allison Photography
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cupcakes, Wedding Cake
Gemma Vigneaux
Yummy! I haven't been to your store yet but my bride brought us 6 different flavors of cupcakes. Omgness, so delicious and tasty. I can't wait to come and see your other flavors.
Food: 5
Cathy Mcmillan
Best cake and cupcakes in town give them a try
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cupcakes
emma adlman
AMAZING! They were so helpful and kind with helping me customize my cake! I loved it!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cupcakes
Nicole Randall
You guys made me gain weight ?
Atmosphere: 5
Food: 5
Service: 5
Nicole Beck
THE BEST!!!! Tastiest cakes in the WORLD!! And fabulous designs!
Atmosphere: 5
Food: 5
Service: 5
Joyce Woo
Today I bought a cupcake without the sprinkles. Diets are hard... ;)
I tinkle sprinkles.
Anyways, who doesn't like cupcakes? If you don't like cupcakes, I don't like you. Like seriously, remove me as a friend because I breathe, sleep, and eat cupcakes like whoa. So this super cute, shabby chic, pastel dream of a cupcakery is ridonkulously close to my house. How I have waited so long to stop by is beyond me. After discovering this cute shop, with the most adorable nook and decor, I stopped in two days in a row. In my defense, the second day was on Saturday during their Happy Hour, from 1PM-2PM, where cupcakes can be bought for a discount. Why waste calories on a Hot & Spicy when you can get something sugary, cute, and possibly has edible glitter!? Plus you'll be supporting your local cakery!
Like at all places, they have some really good stuff and stuff that isn't quite as good. Granted, I've only tried six cupcake flavors and a brownie so far but I must say that the Nutella gots me hooked! It's not too sweet and I think the topping might be whipped cream which is my favorite kind of cream to go on a cake. I'm not too crazy about the Pineapple Rum, the Salted Caramel was a bit too sweet for me even with the salt on top, and the Pink Champagne was decent. I have high hopes for the Red Velvet that I'm saving for breakfast tomorrow [Yeah, I'm the kind that eats a cupcake for breakfast.]! The cake itself can be a little dense but they're still moist. It's not quite fluffy but it's still delicious. Seriously y'all, come to Sugarlips to make your sugary lips even sweeter!
I just ran my first marathon today. Just kidding. I had two cupcakes for dessert. This place is gonna turn my bum into a Pokemon --- a Jigglypuff. :(
Sugarlips out did herself with this request!! The detail on every cupcake and the cake was amazing!! Everyone loved the strawberry cake. Way to go!!!!
Atmosphere: 5
Food: 5
Service: 5
Mattison Sharp
Sugarlips did it again! Great customer service, and great communication. The whole process was so easy. The cake was not only beautiful but also delicious and perfect for our beach theme. This place is the best!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cupcakes, Wedding Cake
Linda Sadusky
Tastiest cakes ever! And so much talent! Five stars plus!! Sugarlips Cakery definitely earned it!
Atmosphere: 5
Food: 5
Service: 5
Melissa D
I have used this bakery several times, including my wedding desserts and have spent thousands of dollars without any issues/concerns. I wish I had the same experience during this exchange.
I placed an order for my son’s 1st birthday cake with initial conversations starting on the phone on 7/20 with a completion date of 7/27. I sent over inspo pictures her on the 7/20 after our phone conversation and did not hear back from her until 7/22 at 3:55pm with a contact stating I had until 5:00pm to sign and pay. I called Sam to discuss the design on the contract as I had a few question about the design. She stated on the phone that she “needed me to pick what I wanted” and then she would send me a new contract to sign before 5pm. We reviewed my order and I confirmed with her that she still had the $137.00 credit on the account from a previous order. She confirmed that yes, the credit was still there. Once I received the new contract, I signed it immediately and sent it back to her. With the $137 credit on the account, and no mention of needing to pay when we spoke on the phone, I thought we were squared away. Apparently not. I got an email on 7/24 at 10:37am stating that because I did “not get the signed contract over and did not pay (mind you, there is $137 on the account) before 5pm (which I did and she claims I did not) they could not make my cake the way we discussed and that I had until 12pm that day to sign and pay for something less. No phone call, just an email. I have a full time job within a hospital system so responding to my personal email within an hour and a half during a work day is unachievable for me, and likely anybody with a job. I called Sam at 12:07pm to touch base and express my confusion and was met with a shocking amount of attitude and complete unwillingness to communicate through the issue. She literally started yelling. Literally yelling. Saying I was “unwilling to take any accountability” and she “didn’t know what I don’t understand about reading a contract and how there is confusion” and that the contract I signed for the cake is “no longer valid because it didn’t get signed till after 5” and that “she needed to start making the cake last night.” I told her that with the $137 on the account I must have misunderstood because her contract wasn’t clear to me that I owed additional money. She stated again “I don’t know how you can be confused.” I handle high value contracts daily as a profession so I am confident I understand how to read them. I stated that clearly we would not be coming to a resolution and I’d like the $137 credit back as I would not be using her services in the future and she told me “No, it’s store credit and that it says that in the contract.” I responded with “you mean the contract that you said is no longer valid?” To which she couldn’t respond.
Unfortunately for Sam, I draft and execute contracts for a living and after careful review, she is in breach of contract and has no signed documentation stating that she would not reimburse us for the $137.00 she feels she can keep.
I have already spoken with the BBB and look forward to their assistance in a resolution.
I also found another bakery that is incredibly kind and professional to make the same cake for almost half the cost. The new bakery also noted that Sam beginning the baking of the cake 4 days prior to my event is not a high quality approach for both cleanliness and taste.
The level of unprofessionalism and theft displayed by Sam the “owner” is something I’ve never experienced before. Stay clear of this place for any special occasions as Sam is clearly unfit to manage a business. I’d highly recommend she seeks professional assistance for her explosive behavior as her level of anger and escalation was unnecessary for the conversation. As a professional, I’d be quite literally embarrassed if I behaved so immaturely and treated a costumer that poorly, especially a repeat customer. A little collaboration and communication would
Atmosphere: 1
Food: 1
Service: 1
Nikol Meister
My wedding cake was exactly what I imagined! They have the perfect varity of flavors. The tasting experience was the best. The store is adorably decorated.
We chose Sugarlips for our wedding cake as they were listed as the preferred vendor for Garden Tuscana, the reception hall we had booked. I actually had another bakery in mind for our wedding and the cake was going to cost well over $1000. But through the preferred vendor package pricing at Garden Tuscana, I believe it ended up being $350 for a 4 tier cake, which was a no brainer! At first I thought to myself “I’ve never heard of this place.” But after one quick Yelp search, my mouth was watering. I was excited to try it out!
We booked a cake tasting prior to our wedding. They are very coordinated and had us input our preferred cake and fillings in advance of the meeting. The day of our meeting, they even had a private little seating nook and a welcome sign for us. It was really sweet (no pun intended). They gave us three half cupcakes (which are pretty big!) all topped with vanilla buttercream and the three mousses of our choice. I was also able to discuss vision with our consultant. Luckily, I had one picture I showed her which was pretty simple. Four layers in an ivory color and then the florist would really do all the rest. I’m very happy we did the cake tasting because some of them were ones we thought we’d like and then chose not go go with them and replace them with other flavors. They even gave us additional samples because we were so fickle. And beyond that, they had flavors on the menu that weren’t in stock the day we came, so my fiancé ordered them special and picked them up the following week so we could taste test them. Fortunately, our tasting was 3.5 months before the wedding which gave us a lot of time to choose.
Part of the reason it was so tough to narrow it all down was because we had 4 tiers plus a sheet cake! We were allowed to choose a separate flavor for each one. Knowing that we were going to take the top tier home, we opted to keep that flavor the same as the base flavor. We ended up with Marble Cake with Chocolate Mousse, Pink Champagne Cake with Coconut Mousse, Banana Cake with Strawberry Preserve, and Confetti Cake with Cream Cheese Frosting. It was delicious and I’m very happy we went with the multi-flavor options for our guests.
We received many compliments on the cake and some even shared that it was the best wedding cake they’ve ever had! One of my friends still tells me about it and said she even went back to Ohio and told everyone how amazing our wedding cake was. Hah! I’m SO happy we went with Sugarlips and honestly, they have much better cake than the original bakery I was going to select for our wedding. I know it’s pretty far out of the way, but next time I need a specialty cake, you can be sure I’ll head over to Mesa to get Sugarlips!
Atmosphere: 5
Food: 5
Service: 5
I had a cake made for my son for his 17th Birthday A day after Christmas .thank you soo much Via email and in person Sugar lips was soo kind and did an amazing job job with the cake My son was soo happy .cake was delicious .Thank you soo much .May the new year be prosperous to you.😊
Atmosphere: 5
Food: 5
Service: 5
Always have an amazing experience here. They created such a perfect cake for my now 9 year old! She loved it, I loved it. They never disappoint. Thank you for everything you all do.
Atmosphere: 5
Food: 5
Service: 5
Sam with Sugar Lips Cakery was always prompt with her communication, flexible with options and brought our vision to life. She was a joy to work with and her high energy and positive attitude made us feel special as her attentiveness to detail made sure we were happy with our choices. The cake and mini desserts were a hit!
We choose 2 mini cakes and the rest mini desserts.
Cake#1: white chocolate cake w/ espresso mousse iced w/ chocolate buttercream
Cake#2: lemon cake w/ strawberry mousse (has strawberry preserves) iced w/ vanilla buttercream
Mini desserts: plain brownie bites, cheesecake bites w/ raspberry center, berry almond tart, guava dessert cups and mini cupcakes replicating the 2 cakes
Photo Credit: Jonathan Allison Photography
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cupcakes, Wedding Cake
Yummy! I haven't been to your store yet but my bride brought us 6 different flavors of cupcakes. Omgness, so delicious and tasty. I can't wait to come and see your other flavors.
Food: 5
Best cake and cupcakes in town give them a try
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cupcakes
AMAZING! They were so helpful and kind with helping me customize my cake! I loved it!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cupcakes
You guys made me gain weight ?
Atmosphere: 5
Food: 5
Service: 5
THE BEST!!!! Tastiest cakes in the WORLD!! And fabulous designs!
Atmosphere: 5
Food: 5
Service: 5
Today I bought a cupcake without the sprinkles. Diets are hard... ;)
I tinkle sprinkles.
Anyways, who doesn't like cupcakes? If you don't like cupcakes, I don't like you. Like seriously, remove me as a friend because I breathe, sleep, and eat cupcakes like whoa. So this super cute, shabby chic, pastel dream of a cupcakery is ridonkulously close to my house. How I have waited so long to stop by is beyond me. After discovering this cute shop, with the most adorable nook and decor, I stopped in two days in a row. In my defense, the second day was on Saturday during their Happy Hour, from 1PM-2PM, where cupcakes can be bought for a discount. Why waste calories on a Hot & Spicy when you can get something sugary, cute, and possibly has edible glitter!? Plus you'll be supporting your local cakery!
Like at all places, they have some really good stuff and stuff that isn't quite as good. Granted, I've only tried six cupcake flavors and a brownie so far but I must say that the Nutella gots me hooked! It's not too sweet and I think the topping might be whipped cream which is my favorite kind of cream to go on a cake. I'm not too crazy about the Pineapple Rum, the Salted Caramel was a bit too sweet for me even with the salt on top, and the Pink Champagne was decent. I have high hopes for the Red Velvet that I'm saving for breakfast tomorrow [Yeah, I'm the kind that eats a cupcake for breakfast.]! The cake itself can be a little dense but they're still moist. It's not quite fluffy but it's still delicious. Seriously y'all, come to Sugarlips to make your sugary lips even sweeter!
I just ran my first marathon today. Just kidding. I had two cupcakes for dessert. This place is gonna turn my bum into a Pokemon --- a Jigglypuff. :(
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Sugarlips out did herself with this request!! The detail on every cupcake and the cake was amazing!! Everyone loved the strawberry cake. Way to go!!!!
Atmosphere: 5
Food: 5
Service: 5
Sugarlips did it again! Great customer service, and great communication. The whole process was so easy. The cake was not only beautiful but also delicious and perfect for our beach theme. This place is the best!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cupcakes, Wedding Cake
Tastiest cakes ever! And so much talent! Five stars plus!! Sugarlips Cakery definitely earned it!
Atmosphere: 5
Food: 5
Service: 5
I have used this bakery several times, including my wedding desserts and have spent thousands of dollars without any issues/concerns. I wish I had the same experience during this exchange.
I placed an order for my son’s 1st birthday cake with initial conversations starting on the phone on 7/20 with a completion date of 7/27. I sent over inspo pictures her on the 7/20 after our phone conversation and did not hear back from her until 7/22 at 3:55pm with a contact stating I had until 5:00pm to sign and pay. I called Sam to discuss the design on the contract as I had a few question about the design. She stated on the phone that she “needed me to pick what I wanted” and then she would send me a new contract to sign before 5pm. We reviewed my order and I confirmed with her that she still had the $137.00 credit on the account from a previous order. She confirmed that yes, the credit was still there. Once I received the new contract, I signed it immediately and sent it back to her. With the $137 credit on the account, and no mention of needing to pay when we spoke on the phone, I thought we were squared away. Apparently not.
I got an email on 7/24 at 10:37am stating that because I did “not get the signed contract over and did not pay (mind you, there is $137 on the account) before 5pm (which I did and she claims I did not) they could not make my cake the way we discussed and that I had until 12pm that day to sign and pay for something less. No phone call, just an email. I have a full time job within a hospital system so responding to my personal email within an hour and a half during a work day is unachievable for me, and likely anybody with a job. I called Sam at 12:07pm to touch base and express my confusion and was met with a shocking amount of attitude and complete unwillingness to communicate through the issue. She literally started yelling. Literally yelling. Saying I was “unwilling to take any accountability” and she “didn’t know what I don’t understand about reading a contract and how there is confusion” and that the contract I signed for the cake is “no longer valid because it didn’t get signed till after 5” and that “she needed to start making the cake last night.” I told her that with the $137 on the account I must have misunderstood because her contract wasn’t clear to me that I owed additional money. She stated again “I don’t know how you can be confused.” I handle high value contracts daily as a profession so I am confident I understand how to read them. I stated that clearly we would not be coming to a resolution and I’d like the $137 credit back as I would not be using her services in the future and she told me “No, it’s store credit and that it says that in the contract.” I responded with “you mean the contract that you said is no longer valid?” To which she couldn’t respond.
Unfortunately for Sam, I draft and execute contracts for a living and after careful review, she is in breach of contract and has no signed documentation stating that she would not reimburse us for the $137.00 she feels she can keep.
I have already spoken with the BBB and look forward to their assistance in a resolution.
I also found another bakery that is incredibly kind and professional to make the same cake for almost half the cost. The new bakery also noted that Sam beginning the baking of the cake 4 days prior to my event is not a high quality approach for both cleanliness and taste.
The level of unprofessionalism and theft displayed by Sam the “owner” is something I’ve never experienced before. Stay clear of this place for any special occasions as Sam is clearly unfit to manage a business. I’d highly recommend she seeks professional assistance for her explosive behavior as her level of anger and escalation was unnecessary for the conversation. As a professional, I’d be quite literally embarrassed if I behaved so immaturely and treated a costumer that poorly, especially a repeat customer. A little collaboration and communication would
Atmosphere: 1
Food: 1
Service: 1
My wedding cake was exactly what I imagined! They have the perfect varity of flavors. The tasting experience was the best. The store is adorably decorated.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wedding Cake
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