This review is not for this location, only. Countless times, I've picked up orders and item(s) were missing. This rarely happens (with the same frequency) as other fast food companies. Taco Bell, the company, needs to implement a cross-check process (that actually works) to mitigate this issue. I'm sure most folks just get angry and do nothing. I'm sure the franchisee and the company don't mind extra income/profit, but it's extremely frustrating for the patron, and inefficient when employees have to do extra work to fix the problem.
Brenda B
Great customer service
Atmosphere: 5
Food: 5
Service: 5
Lacey Jerred
got my food didnt like it bring it back gave me a hard time with the time but i could not come back wen i was at work i feel like they just same me the same food it was nasty
Atmosphere: 1
Food: 1
Service: 1
Mike Robertson
I was online ordering my food from Taco Bell at this Broadway location. I just been to the grocery store at Fry's and it sit outside and waited on my ride to pick me up However my girlfriend was late from getting off work so she was running a little bit late. So I carried all my groceries over to the Taco Bell. I tried the door and it was locked so not wanting to leave my groceries sitting out on the sidewalk unattended I left them in view and run around to the drive-thru window to ask a question about my order and this is where the problem started. I tapped on the drive-thru window all three employees that were there were actually back there One (cook)was wiping off something and the other two, a young black man and a woman were just talking to one another. I could see them clearly. The closest employee to me(cook) ignored me finally after I tapped again he turned around then he yells over to the other employee, I assumed was the manager, and says there's a guy over here yelling at the drive-thru window. That was incorrect I didn't raise my voice I did not yell, check at the cameras. The black kid, looked in my direction toward the drive through window and told the (cook) employee No if he's not in the car he's not getting any service. So the kid that was cooking he turned around looked at me and was getting ready to relay that information. When the manager spoke again and said just tell him, and he made a cut off motion for his throat and the guy I turn around and looked at me and said no you're not in a car! I was stunned! not having time to sit there and debate with him I said WoW... I will send a review to the owner! At that time I walked around got my groceries went to Whataburger. Whataburger's doors were also locked However I walked over to the drive through window and ask if I could please order some food and they gladly said yes! Things aren't perfect in this world and I know that they may have been following some type of rule made to curb homeless people or vagrants from coming through the drive-thru. Tell me what the difference is though whether I'm in a car or whether I'm standing out there I have money I'm a paying customer and I'm not bothering anybody.I pay taxes and why am I discriminated against because I was standing insteD of sitting in a car?So if someone pulls up in a car, should they be banned from walking inside and ordering? Just sayin'
Joshua Ryan
I ordered a large sugar cookie freeze drink and instead of telling me they couldn't make it They gave me some disgusting medium blue fizzy drink that is just absolutely repulsive.
Instead of informing me they didn't have the materials to make the drink and then asking me what I would want instead they gave me the the literal LAST thing I'd ever want off the menu.
I absolutely hate this Taco Bell. It is the worst Taco Bell on the planet. I have ordered food from here three times and all three times they mess it up.
Atmosphere: 1
Food: 1
Service: 1
Sabin Chiniquy
Set for 10 minutes in the drive through window. Just for them to open and tell me that they have nothing ready. And it'll be 30 minutes before I can get food.
Atmosphere: 1
Food: 5
Service: 1
Victoria Pacheco
It taco bell. I mean your gonna get what you get. Guys who took and prepped order were nice but forgot my sauce, which is HIGHLY disappointing. But place is clean!
Joseph L
Still the best value for fast food anyplace! Tasty too as well as quick service
Atmosphere: 3
Food: 4
Service: 4
Jasmine Miller
THIS TACO BELL IS PHENOMENAL. Workers are incredibly friendly and the food is consistently made well and delicious!
Atmosphere: 5
Food: 5
Service: 5
Julianne Harmon
Robert is the best employee, of any establishment, that I have encountered in a long time! He is friendly, personable, knowledgeable and willing to help. Actually WANTING to interact with and help the guests…that is a skill that is hard to find nowadays. Hats off to Robert! Keep him around!
MOST GLORIOUS OF ALL ASTANLISHMENTS!! PRAISE THE LORD FOR TACO BELL!!!
Atmosphere: 5
Food: 5
Service: 5
Kevin Patterson
The staff does not pay attention to custom requests. I ordered a chicken taco with easy sauce. It had NO sauce. Went back and hour later, and ordered a burrito 🌯 supreme with no onions. However it has lots of onions. So buyer or eater, beware.
Atmosphere: 3
Food: 3
Service: 3
Rachael Moore
If this wasn't the closest one we would never go here. The night manager (not sure of his name) is the only employee that apparently knows how to do their job. The only time our orders are right is when he is working. It is so bad to the point we either go in to order or check it right when they hand it to us. 95% of the time it is missing something or made wrong. Just left there 10 mins ago and they messed up two tacos no lettuce and forgot 3 items from our order. They need to start hiring competent employees. I have worked fast food before, it's honestly one of the easiest jobs I've ever had. With both my husband and I working over 40hrs each a week, it would be nice to not have to have our orders messed up. We are exhausted and just wanting to feed our family a quick and easy meal. So, shout out to the night male manager, but the rest of you really need to get your stuff together. The incompetency is absolutely getting ridiculous.
Food: 3
Service: 2
Dave Henkel
The kiosk thing is the dumbest frickin thing n takes forever to find things to order. The worst offense though is the frickin name sake of the place! The tacos have less n less meat every time we go here. The tacos have no flavor besides lettuce cheese n shell. You cannot taste the meat anymore. Its ridiculous!!! Where's the BEEF!!! Wendy's has it!! Don't waste ur money here anymore!! Y'all have a good day!
Atmosphere: 1
Food: 1
Service: 1
A R
Horrible service here and zero manners. We’ll just happily choose another restaurant going forward.
This review is not for this location, only. Countless times, I've picked up orders and item(s) were missing. This rarely happens (with the same frequency) as other fast food companies. Taco Bell, the company, needs to implement a cross-check process (that actually works) to mitigate this issue. I'm sure most folks just get angry and do nothing. I'm sure the franchisee and the company don't mind extra income/profit, but it's extremely frustrating for the patron, and inefficient when employees have to do extra work to fix the problem.
Great customer service
Atmosphere: 5
Food: 5
Service: 5
got my food didnt like it bring it back gave me a hard time with the time but i could not come back wen i was at work i feel like they just same me the same food it was nasty
Atmosphere: 1
Food: 1
Service: 1
I was online ordering my food from Taco Bell at this Broadway location. I just been to the grocery store at Fry's and it sit outside and waited on my ride to pick me up However my girlfriend was late from getting off work so she was running a little bit late. So I carried all my groceries over to the Taco Bell. I tried the door and it was locked so not wanting to leave my groceries sitting out on the sidewalk unattended I left them in view and run around to the drive-thru window to ask a question about my order and this is where the problem started. I tapped on the drive-thru window all three employees that were there were actually back there One (cook)was wiping off something and the other two, a young black man and a woman were just talking to one another. I could see them clearly. The closest employee to me(cook) ignored me finally after I tapped again he turned around then he yells over to the other employee, I assumed was the manager, and says there's a guy over here yelling at the drive-thru window. That was incorrect I didn't raise my voice I did not yell, check at the cameras. The black kid, looked in my direction toward the drive through window and told the (cook) employee No if he's not in the car he's not getting any service. So the kid that was cooking he turned around looked at me and was getting ready to relay that information. When the manager spoke again and said just tell him, and he made a cut off motion for his throat and the guy I turn around and looked at me and said no you're not in a car! I was stunned! not having time to sit there and debate with him I said WoW... I will send a review to the owner! At that time I walked around got my groceries went to Whataburger. Whataburger's doors were also locked However I walked over to the drive through window and ask if I could please order some food and they gladly said yes! Things aren't perfect in this world and I know that they may have been following some type of rule made to curb homeless people or vagrants from coming through the drive-thru. Tell me what the difference is though whether I'm in a car or whether I'm standing out there I have money I'm a paying customer and I'm not bothering anybody.I pay taxes and why am I discriminated against because I was standing insteD of sitting in a car?So if someone pulls up in a car, should they be banned from walking inside and ordering? Just sayin'
I ordered a large sugar cookie freeze drink and instead of telling me they couldn't make it They gave me some disgusting medium blue fizzy drink that is just absolutely repulsive.
Instead of informing me they didn't have the materials to make the drink and then asking me what I would want instead they gave me the the literal LAST thing I'd ever want off the menu.
I absolutely hate this Taco Bell.
It is the worst Taco Bell on the planet. I have ordered food from here three times and all three times they mess it up.
Atmosphere: 1
Food: 1
Service: 1
Set for 10 minutes in the drive through window. Just for them to open and tell me that they have nothing ready. And it'll be 30 minutes before I can get food.
Atmosphere: 1
Food: 5
Service: 1
It taco bell. I mean your gonna get what you get. Guys who took and prepped order were nice but forgot my sauce, which is HIGHLY disappointing. But place is clean!
Still the best value for fast food anyplace! Tasty too as well as quick service
Atmosphere: 3
Food: 4
Service: 4
THIS TACO BELL IS PHENOMENAL. Workers are incredibly friendly and the food is consistently made well and delicious!
Atmosphere: 5
Food: 5
Service: 5
Robert is the best employee, of any establishment, that I have encountered in a long time! He is friendly, personable, knowledgeable and willing to help. Actually WANTING to interact with and help the guests…that is a skill that is hard to find nowadays. Hats off to Robert! Keep him around!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
MOST GLORIOUS OF ALL ASTANLISHMENTS!! PRAISE THE LORD FOR TACO BELL!!!
Atmosphere: 5
Food: 5
Service: 5
The staff does not pay attention to custom requests. I ordered a chicken taco with easy sauce. It had NO sauce. Went back and hour later, and ordered a burrito 🌯 supreme with no onions. However it has lots of onions. So buyer or eater, beware.
Atmosphere: 3
Food: 3
Service: 3
If this wasn't the closest one we would never go here. The night manager (not sure of his name) is the only employee that apparently knows how to do their job. The only time our orders are right is when he is working. It is so bad to the point we either go in to order or check it right when they hand it to us. 95% of the time it is missing something or made wrong. Just left there 10 mins ago and they messed up two tacos no lettuce and forgot 3 items from our order. They need to start hiring competent employees. I have worked fast food before, it's honestly one of the easiest jobs I've ever had. With both my husband and I working over 40hrs each a week, it would be nice to not have to have our orders messed up. We are exhausted and just wanting to feed our family a quick and easy meal. So, shout out to the night male manager, but the rest of you really need to get your stuff together. The incompetency is absolutely getting ridiculous.
Food: 3
Service: 2
The kiosk thing is the dumbest frickin thing n takes forever to find things to order. The worst offense though is the frickin name sake of the place! The tacos have less n less meat every time we go here. The tacos have no flavor besides lettuce cheese n shell. You cannot taste the meat anymore. Its ridiculous!!! Where's the BEEF!!! Wendy's has it!! Don't waste ur money here anymore!! Y'all have a good day!
Atmosphere: 1
Food: 1
Service: 1
Horrible service here and zero manners. We’ll just happily choose another restaurant going forward.
Food: 3
Service: 1
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