I’m writing to express my disappointment regarding the service I received at your store today 05/26 around 6 PM. I ordered my usual drink with 25% sugar—something I always get and really enjoy. However, today’s drink was significantly sweeter than usual, tasting more like 75% sugar.
I noticed the sugar level was clearly off, as I’m very familiar with how the drink should taste. I politely asked the staff member to remake it with less sugar, but she insisted that it was made correctly. When she eventually remade the drink, it tasted even sweeter, which felt intentional and dismissive of my request.
I was really disappointed with the experience, especially after driving 30 minutes to get the drink. I hope this feedback helps improve your team’s service and ensures consistency in your drink preparation going forward.
hiro
I am writing to express my disappointment with the service I received.The staff member I interacted with displayed an unprofessional attitude, which made my experience unpleasant. I like Tiger sugar drink,so I believe in constructive feedback, and I hope this can help improve customer service at your store. I would appreciate it if you could address this matter to ensure better service in the future.
Quan Long
I had an amazing experience at Tiger Sugar! I tried the Strawberry Mochi and the Black Sugar Boba + Pearl Milk with Cream Mousse — both were absolutely delicious.
One thing I really appreciate about Tiger Sugar is that they only use organic milk, which makes everything taste fresher and feel healthier compared to other places. The black sugar flavor was rich but not overly sweet, and the cream mousse added the perfect silky finish.
Highly recommend if you’re looking for a treat that’s both indulgent and made with better ingredients!
Nogi Tumutumu
I’m so happy they open one in Arizona😋 bought me 3 xl cups for myself, overall still the same taste and familiarity back home in Hawaii. Only thing different is the service. Female cashier with tons of earrings was quite rude. I got super annoyed and had to walk out and wait for my order. Not sure if it’s just a mainland thing but that was annoying. Anyways overall TIGER SUGAR forever my go too next to miss desserts in Arizona 🧋
Lucille Barten
The place is super cute and the cashier was really helpful! I really like their tapioca, it's got big ones and little ones that make for a fun texture :)
Ben K.
The service is terrible. Staff were so rude to us throughout the entire time, complaining, rolling eyes, body language telling she doesn’t want to serve us. Agree on some of the comments: the girl should be trained better or just quit.
Lavanya Lav
I don't know this time the tiger boba was not creamy at all..... Also it didn't taste usual.... I live in El paso but whenever I come to Phoenix I go for tiger boba.... This time it's a bad experience because it din meet the taste.... The texture, sugar everything was not right. I hope I get better next time
Yi-Ching Chiang
The drink quality is mediocre, but by U.S. standards, it’s acceptable. I appreciate that.
Ahmed H.
Terrible experience. They gave me the wrong drink, and when I called to address it, they told me there was nothing they could do.
Courtney Smith
Best brown sugar boba milks in the valley! I keep trying those at other shops and Tiger Sugar still makes the tastiest ones ever since they opened.
This place has delicious drinks. I try to stop in every time I'm in mesa. Highly recommend
Zer Mar
Was ok, decent place.
たぬき
Amazing brown sugar boba with pudding. The staff was friendly and quick. I never liked boba that much until coming here.
Atmosphere: 3
Food: 5
Service: 4
Kathyra K. PenKeeper
Tldr; the mango sago is to die for, server was a tiny bit rude, no seating, lots of nearby places to hang out, please try the mango sago
I came here with my friend sort of randomly and I am so glad we did, because that was by far the best jelly tea I've ever had. I got the Tiger Mango Sago and my friend got one of their peach jelly teas (I forgot which one). I was a little taken back that they didn't have any seating, but I guess that's pretty normal for boba places. The only thing I really had a problem with was the cashier/server. She was a little short with me and didn't really give off a welcoming air. But the tea was amazing so I didn't really care. We didn't stick around anyway. There's a lot of places nearby where you can take your tea to hang out. We ended up going to the mall around the corner.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Tiger Mango Sago
Bobs Burgers
Takeout only; nowhere to sit. So I went somewhere else. There's a good place across the street.
Dear Tiger Sugar Manager,
I’m writing to express my disappointment regarding the service I received at your store today 05/26 around 6 PM. I ordered my usual drink with 25% sugar—something I always get and really enjoy. However, today’s drink was significantly sweeter than usual, tasting more like 75% sugar.
I noticed the sugar level was clearly off, as I’m very familiar with how the drink should taste. I politely asked the staff member to remake it with less sugar, but she insisted that it was made correctly. When she eventually remade the drink, it tasted even sweeter, which felt intentional and dismissive of my request.
I was really disappointed with the experience, especially after driving 30 minutes to get the drink. I hope this feedback helps improve your team’s service and ensures consistency in your drink preparation going forward.
I am writing to express my disappointment with the service I received.The staff member I interacted with displayed an unprofessional attitude, which made my experience unpleasant.
I like Tiger sugar drink,so I believe in constructive feedback, and I hope this can help improve customer service at your store. I would appreciate it if you could address this matter to ensure better service in the future.
I had an amazing experience at Tiger Sugar!
I tried the Strawberry Mochi and the Black Sugar Boba + Pearl Milk with Cream Mousse — both were absolutely delicious.
One thing I really appreciate about Tiger Sugar is that they only use organic milk, which makes everything taste fresher and feel healthier compared to other places.
The black sugar flavor was rich but not overly sweet, and the cream mousse added the perfect silky finish.
Highly recommend if you’re looking for a treat that’s both indulgent and made with better ingredients!
I’m so happy they open one in Arizona😋 bought me 3 xl cups for myself, overall still the same taste and familiarity back home in Hawaii. Only thing different is the service. Female cashier with tons of earrings was quite rude. I got super annoyed and had to walk out and wait for my order. Not sure if it’s just a mainland thing but that was annoying. Anyways overall TIGER SUGAR forever my go too next to miss desserts in Arizona 🧋
The place is super cute and the cashier was really helpful! I really like their tapioca, it's got big ones and little ones that make for a fun texture :)
The service is terrible. Staff were so rude to us throughout the entire time, complaining, rolling eyes, body language telling she doesn’t want to serve us. Agree on some of the comments: the girl should be trained better or just quit.
I don't know this time the tiger boba was not creamy at all..... Also it didn't taste usual.... I live in El paso but whenever I come to Phoenix I go for tiger boba.... This time it's a bad experience because it din meet the taste.... The texture, sugar everything was not right. I hope I get better next time
The drink quality is mediocre, but by U.S. standards, it’s acceptable. I appreciate that.
Terrible experience. They gave me the wrong drink, and when I called to address it, they told me there was nothing they could do.
Best brown sugar boba milks in the valley! I keep trying those at other shops and Tiger Sugar still makes the tastiest ones ever since they opened.
Restaurantji Recommends
This place has delicious drinks. I try to stop in every time I'm in mesa. Highly recommend
Was ok, decent place.
Amazing brown sugar boba with pudding. The staff was friendly and quick. I never liked boba that much until coming here.
Atmosphere: 3
Food: 5
Service: 4
Tldr; the mango sago is to die for, server was a tiny bit rude, no seating, lots of nearby places to hang out, please try the mango sago
I came here with my friend sort of randomly and I am so glad we did, because that was by far the best jelly tea I've ever had. I got the Tiger Mango Sago and my friend got one of their peach jelly teas (I forgot which one). I was a little taken back that they didn't have any seating, but I guess that's pretty normal for boba places. The only thing I really had a problem with was the cashier/server. She was a little short with me and didn't really give off a welcoming air.
But the tea was amazing so I didn't really care. We didn't stick around anyway. There's a lot of places nearby where you can take your tea to hang out. We ended up going to the mall around the corner.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Tiger Mango Sago
Takeout only; nowhere to sit. So I went somewhere else. There's a good place across the street.
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