Dillon's at Western Trails Ranch

How can the service get any worse. Unfortunately I used to put up with the service because the food was good, bar b q was excellent. However after our trip there yesterday I really think this place is in serious trouble. Food was terrible. Owner needs to take a serious look at this place.

Atmosphere: 3

Food: 2

Service: 1

Food was good but would have been better if it was hot. It was a busy day where they had a rodeo or something happening which was cool.

Atmosphere: 5

Food: 4

Service: 4

Let’s start with horribly slow service! Over 45 min before we got our food. The waitress was fairly attentive and kept my Diet Coke filled, so that was good. When the food arrived I noticed a small portion of fries with the cheeseburger. The burger was cooked to my liking and had a good flavor, but the bun to meat ratio was off. The bun overpowered the meat. Next time I’ll try the double cheeseburger and that should solve that issue, but I’ll make sure I’m hungry! Overall the meal was decent but I feel it was pretty overpriced for what I got. The atmosphere is really cool and they seem to have a lot going on including goat pens where the kids can feed the goats (for a nominal fee for the food). I think it’s worth a stop if you’re in the area. They get 3 from me.

Atmosphere: 5

Food: 3

Service: 2

Fun place ...live music and roping while eating dinner.

Atmosphere: 5

Food: 5

Service: 5

Came in with a group, and everyone was on it! Great service, friendly staff, and good food. They are always good when we go in there! Very laid back and welcoming. Great spot!

Atmosphere: 5

Food: 5

Service: 5

Huge portions of good food.

Atmosphere: 4

Food: 5

Service: 3

It was a very nice place to have a relaxing Saturday breakfast. It was awesome to see all the horses and cows also! Would highly recommend it to anyone in the area.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pulled Pork Sandwich

Kid-friendliness: My wife and I go with our five children all the time and we all love it

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Brisket

I have been here several times in the past and service and food was not as good as my recent trip. The food was amazing, got the burnt ends and two pretzel as appetizer, they were great. Picked up a burger for the main dish and it was also great, service was attentive and on point, they were very busy with a show going on and still checked on us through out!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Brisket, Pretzel

Parking: About 1/4 th of a mile from my house!!

Kid-friendliness: Kids friendly!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fries, Sauce

I'm leaving a review with hopes someone that can make changes reads this. I will start by saying that I love the atmosphere and service was decent. Places like this are a dying thing in the ever expanding phoenix area.

That said, the BBQ is such a let down. The brisket was dry and unseasoned with no bark and the bbq sauce tasted like hot slightly smoked ketchup. Now Dillons claims its KC BBQ, which should really kill it with their pork.....unfortunately again that is not the case.

With how much soul was missing from my BBQ, I really wonder if my meal was delivered on a Sysco truck.

I really hope something changes for the better, because I genuinely want this place to be around for a long long time.

Vegetarian options: Vegetarians are on the menu.

Kid-friendliness: My toddler loves it here.

Atmosphere: 5

Food: 1

Service: 4

Recommended dishes: Hamburgers

Good place to get out of the city with family or friends.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Brontosaurus Ribs

Love the Western atmosphere. Food is good I recommend it

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Baked Beans, Ribs Sausage and Fries with Coleslaw, Chicken Fried Steak, Side of Beans, Pulled Pork Sandwich, French Dip and Fries, Baby Back Ribs, Sausage, Beef Ribs, Hamburgers

We watched a little rodeo action before sitting down at the bar. The staff was amazing and a lot of fun. The food was great and the drinks were cold. What more could you ask for on a night out.

Atmosphere: 5

Food: 5

Service: 5

Great time with family and friends. Friendly service and atmosphere

Atmosphere: 5

Food: 3

Service: 4