My wife, daughter and I stopped here Friday at 8:30, girl said we're only taking card as she was counting her drawer. Got our ice cream and sat down and started eating, 5 minutes later they shut the lights off. This was 8:48. Girl comes out and says we're closed and asked us to leave..Really?? We had to finish our ice cream in our car.... Terrible....
Atmosphere: 1
Food: 5
Service: 1
Peggy Glenn
Friendly staff, floors need to be mopped more frequently.
Atmosphere: 3
Food: 5
Service: 5
James Stevens
All four of us linked our ice creams so the kid that helped us was not unfriendly he just wasn't very enthusiastic about his job. Ice cream supposed to be a fun treat.
Atmosphere: 4
Food: 5
Service: 4
Brett C
Sadly, the place has dropped in quality ever since there was new management, but despite that the staff are very friendly and trying their best, especially Jack who works the evenings every so often.
Atmosphere: 3
Food: 3
Service: 5
Wendy Koehly
This store deserves zero stars... We ordered a birthday cake to be picked up yesterday for a special birthday. We arrived to pick it up, was told they were out of the ice cream we asked to have in the cake, the employee called the manager, she promised it would be ready the next day and she'd come in to take care of this. We showed up at 6 pm to pick up the cake for dessert the employee looked at the order, went in the back room then returned to tell us the cake decorator quit and no one made it. This is the poorest customer service I've ever encountered, you give them a phone number on your order and no one can call and let you know what's going on. We wasted two trips, and the location isn't close to where we live. I hope anyone reading this thinks twice before ordering a cake from them maybe try Dairy Queen or Walmart for an ice cream cake.
Lori Kemph
I settled on 2 stars because the young man behind the counter was very nice and they have a good product. But the place is filthy. I give it a zero for cleanliness.
Food: 4
Service: 4
Cara Copeland
Ordered a cake online on April 15 and received a call the afternoon before I was set to pick it up (April 27) saying “yeah sorry we don’t have the kit to make that so what do you wanna do?” When I said I wanted a refund, I was hit with “hmm not sure we can do that since you ordered online.” No manager has returned my call. I had to scramble on a Friday night to find a cake and decorate it for my son’s birthday. I rarely leave reviews unless service is exceptionable or deplorable and sadly this was the latter. Poor customer service and completely irresponsible not to check if the kits were in stock when the cake was ordered or maybe at least a FEW days in advance? I’ve ordered multiple cakes from here for years and stop in all the time for a scoop with family. Sadly, I will not be giving them anymore business. Guess I need to start a dispute on my credit card. Do better Baskins Robbins Anthem.
Atmosphere: 1
Food: 1
Service: 1
Cynthia Stewart
Ice cream had either freezer burn or something but was not right. Had tiny sand like gritty pieces throughout it. It was gross and hoping I don’t get sick from the couple of bites of tasting it. I was not comfortable eating it and previous reviews on another platform state freezer burn for their orders as well. Just disgusting!! I’ll be going to Carefree and getting Dairy Queen or the grocery store for future.
Food: 1
Savannah Meado
Owners need to clean this place and get fresh product in. Do not bother trying to talk to them as they seem to care less about customers. Just pass going here all together.
Atmosphere: 1
Food: 1
Service: 3
Cam Perry
Went here 11/3 at about7:30-8pm and there was a blonde and a brunette working at the front. Neither of them said anything to my husband and I when we walking in. The blonde continued to look over at us while the brunette completely ignored eye contact. There were two girls who came in minutes after we did. The brunette completely ignored that I was standing right there and when I said something she continued to ignore me and not help. She helped the two girls instead. My husband and I drove 40 minutes for a date and wanted ice cream from Baskin because he knows it’s my favorite place. We should’ve never even spent our money here after how the brunette treated us, but the blonde came in took our order. We should’ve left immediately. To the brunette: I hope one day you understand the humiliation and disgust it feels to have someone ignore you because they don’t like the way you look. I know a racist when I see one and I hope one day you open your eyes and grow up because you’re a disgusting, vile human being and you’re obviously young and have time to get over that ignorant way of thinking.
Very tasty ice cream! Love me some Baskin Robbins!!
Dripthany
I got one scoop and it was huge! I went on the 31st of July and there is a 31% discount there! The costumer service was great, they gave me a lot of samples and was really nice! 5 star experience!!!
Douglas Fant
Quality local ice cream shop with courteous staff - good malts!
My wife, daughter and I stopped here Friday at 8:30, girl said we're only taking card as she was counting her drawer. Got our ice cream and sat down and started eating, 5 minutes later they shut the lights off. This was 8:48. Girl comes out and says we're closed and asked us to leave..Really?? We had to finish our ice cream in our car.... Terrible....
Atmosphere: 1
Food: 5
Service: 1
Friendly staff, floors need to be mopped more frequently.
Atmosphere: 3
Food: 5
Service: 5
All four of us linked our ice creams so the kid that helped us was not unfriendly he just wasn't very enthusiastic about his job. Ice cream supposed to be a fun treat.
Atmosphere: 4
Food: 5
Service: 4
Sadly, the place has dropped in quality ever since there was new management, but despite that the staff are very friendly and trying their best, especially Jack who works the evenings every so often.
Atmosphere: 3
Food: 3
Service: 5
This store deserves zero stars... We ordered a birthday cake to be picked up yesterday for a special birthday. We arrived to pick it up, was told they were out of the ice cream we asked to have in the cake, the employee called the manager, she promised it would be ready the next day and she'd come in to take care of this. We showed up at 6 pm to pick up the cake for dessert the employee looked at the order, went in the back room then returned to tell us the cake decorator quit and no one made it.
This is the poorest customer service I've ever encountered, you give them a phone number on your order and no one can call and let you know what's going on. We wasted two trips, and the location isn't close to where we live. I hope anyone reading this thinks twice before ordering a cake from them maybe try Dairy Queen or Walmart for an ice cream cake.
I settled on 2 stars because the young man behind the counter was very nice and they have a good product. But the place is filthy. I give it a zero for cleanliness.
Food: 4
Service: 4
Ordered a cake online on April 15 and received a call the afternoon before I was set to pick it up (April 27) saying “yeah sorry we don’t have the kit to make that so what do you wanna do?”
When I said I wanted a refund, I was hit with “hmm not sure we can do that since you ordered online.”
No manager has returned my call.
I had to scramble on a Friday night to find a cake and decorate it for my son’s birthday.
I rarely leave reviews unless service is exceptionable or deplorable and sadly this was the latter.
Poor customer service and completely irresponsible not to check if the kits were in stock when the cake was ordered or maybe at least a FEW days in advance?
I’ve ordered multiple cakes from here for years and stop in all the time for a scoop with family. Sadly, I will not be giving them anymore business. Guess I need to start a dispute on my credit card. Do better Baskins Robbins Anthem.
Atmosphere: 1
Food: 1
Service: 1
Ice cream had either freezer burn or something but was not right. Had tiny sand like gritty pieces throughout it. It was gross and hoping I don’t get sick from the couple of bites of tasting it. I was not comfortable eating it and previous reviews on another platform state freezer burn for their orders as well. Just disgusting!! I’ll be going to Carefree and getting Dairy Queen or the grocery store for future.
Food: 1
Owners need to clean this place and get fresh product in. Do not bother trying to talk to them as they seem to care less about customers. Just pass going here all together.
Atmosphere: 1
Food: 1
Service: 3
Went here 11/3 at about7:30-8pm and there was a blonde and a brunette working at the front. Neither of them said anything to my husband and I when we walking in. The blonde continued to look over at us while the brunette completely ignored eye contact. There were two girls who came in minutes after we did. The brunette completely ignored that I was standing right there and when I said something she continued to ignore me and not help. She helped the two girls instead. My husband and I drove 40 minutes for a date and wanted ice cream from Baskin because he knows it’s my favorite place. We should’ve never even spent our money here after how the brunette treated us, but the blonde came in took our order. We should’ve left immediately. To the brunette: I hope one day you understand the humiliation and disgust it feels to have someone ignore you because they don’t like the way you look. I know a racist when I see one and I hope one day you open your eyes and grow up because you’re a disgusting, vile human being and you’re obviously young and have time to get over that ignorant way of thinking.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Very tasty ice cream! Love me some Baskin Robbins!!
I got one scoop and it was huge! I went on the 31st of July and there is a 31% discount there! The costumer service was great, they gave me a lot of samples and was really nice! 5 star experience!!!
Quality local ice cream shop with courteous staff - good malts!
Gr8 Ice cream... very clean
Sherbet was tasty. But weird aftertaste?
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