Not even worth a star. But very surprised this place is still even open. They are Always out of every flavor. Inventory is never done. It’s always dirty, and no one seems to keep up with the cleaning of the ice cream bins, freezer burn accumulates all over the ice creams. This is the worst ice cream business I’ve ever seen. The boss “owner” needs a lesson on how to run a business correctly.
FYI-I worked at a baskin Robbin’s and we always had multiple flavors of the most popular flavors in our back freezer. You don’t just buy a tub of vanilla and call it good.
Sue H
Ordered a birthday cake online, was charged for it, received a confirmation email, and a reminder email. When picking up was told no one made it. Manager and cake maker were called and said they didn't know about it even though the person in store found a record of the order. Had to scramble to look for a replacement last minute. Birthday girl was disappointed as she picked out the cake and designed it. Should of read all the bad reviews before ordering. Won't be coming here again.
Santa Claus
There’s seriously something wrong with the management here. Someone messed up this dude’s order and the manager yelled on the little tiny register girl on the phone to make her cry.you can hear them screaming on her. So unprofessional. Hope you have a great day kiddo It wasn’t your fault
Travel James
Ice cream was great guy was cool working counter.
Nicole Venero
Cam to get ice cream with my family before closing and was told they are closing early because of the fireworks.
Emily Antijunti
I went in an hour before close with my mom and she ordered first one scoop in a cup with whipped cream and then I ordered a small milkshake and I was told that the flavor I wasted was too hard to scoop?? These girls have one job and it’s apparently too hard??? So I picked a different flavor and she makes it and leaves some space at the top so I’m thinking she’s going to add whipped cream and that’s okay I wanted that but no she puts the lid and and never asked. Then I notice my mom also didn’t get the whipped cream she asked for. Then I pay she walks away and comes back a minute later to ask if I want a receipt I said no and then she said nothing and walked away again. Just really not impressed with the attitude from these girls for two very simple requests
Cody Kern
Dirty! 🤮 bathroom was disgusting. The smell alone was so horrid I had to walk out. Toilet was covered in urine and feces, it honestly looked like it hadn’t been cleaned in weeks. Ice cream was frozen with ice crystals all around it. I hardly ever leave a bad review I try to give benefit of the doubt but this is now my 2nd and last time ever at this place. Beware.
Kami Held
I was really disappointed with our visit to Baskin-Robbins tonight. From the moment we walked in, the experience was off. There were two employees working, and they were clearly arguing. One of them was already trying to close early, even though it wasn’t closing time yet. To make matters worse, a lot of the ice cream flavors were missing, which was frustrating.
The worst part, though, was the lack of basic hygiene. The girl who served our ice cream was playing with her hair, wasn’t wearing gloves, and never washed her hands before handling our order. That’s completely unacceptable, especially when dealing with food. Overall, it was an unpleasant experience, and I don’t see myself returning anytime soon.
Kenny N
Always a good day when you get a scoop from Baskin-Robbins
Aaron Corso
My wife, daughter and I stopped here Friday at 8:30, girl said we're only taking card as she was counting her drawer. Got our ice cream and sat down and started eating, 5 minutes later they shut the lights off. This was 8:48. Girl comes out and says we're closed and asked us to leave..Really?? We had to finish our ice cream in our car.... Terrible....
Friendly staff, floors need to be mopped more frequently.
Atmosphere: 3
Food: 5
Service: 5
James Stevens
All four of us linked our ice creams so the kid that helped us was not unfriendly he just wasn't very enthusiastic about his job. Ice cream supposed to be a fun treat.
Atmosphere: 4
Food: 5
Service: 4
Brett C
Sadly, the place has dropped in quality ever since there was new management, but despite that the staff are very friendly and trying their best, especially Jack who works the evenings every so often.
Atmosphere: 3
Food: 3
Service: 5
Wendy Koehly
This store deserves zero stars... We ordered a birthday cake to be picked up yesterday for a special birthday. We arrived to pick it up, was told they were out of the ice cream we asked to have in the cake, the employee called the manager, she promised it would be ready the next day and she'd come in to take care of this. We showed up at 6 pm to pick up the cake for dessert the employee looked at the order, went in the back room then returned to tell us the cake decorator quit and no one made it. This is the poorest customer service I've ever encountered, you give them a phone number on your order and no one can call and let you know what's going on. We wasted two trips, and the location isn't close to where we live. I hope anyone reading this thinks twice before ordering a cake from them maybe try Dairy Queen or Walmart for an ice cream cake.
Lori Kemph
I settled on 2 stars because the young man behind the counter was very nice and they have a good product. But the place is filthy. I give it a zero for cleanliness.
Not even worth a star. But very surprised this place is still even open. They are Always out of every flavor. Inventory is never done. It’s always dirty, and no one seems to keep up with the cleaning of the ice cream bins, freezer burn accumulates all over the ice creams.
This is the worst ice cream business I’ve ever seen. The boss “owner” needs a lesson on how to run a business correctly.
FYI-I worked at a baskin Robbin’s and we always had multiple flavors of the most popular flavors in our back freezer. You don’t just buy a tub of vanilla and call it good.
Ordered a birthday cake online, was charged for it, received a confirmation email, and a reminder email. When picking up was told no one made it. Manager and cake maker were called and said they didn't know about it even though the person in store found a record of the order. Had to scramble to look for a replacement last minute. Birthday girl was disappointed as she picked out the cake and designed it. Should of read all the bad reviews before ordering. Won't be coming here again.
There’s seriously something wrong with the management here. Someone messed up this dude’s order and the manager yelled on the little tiny register girl on the phone to make her cry.you can hear them screaming on her. So unprofessional. Hope you have a great day kiddo It wasn’t your fault
Ice cream was great guy was cool working counter.
Cam to get ice cream with my family before closing and was told they are closing early because of the fireworks.
I went in an hour before close with my mom and she ordered first one scoop in a cup with whipped cream and then I ordered a small milkshake and I was told that the flavor I wasted was too hard to scoop?? These girls have one job and it’s apparently too hard??? So I picked a different flavor and she makes it and leaves some space at the top so I’m thinking she’s going to add whipped cream and that’s okay I wanted that but no she puts the lid and and never asked. Then I notice my mom also didn’t get the whipped cream she asked for. Then I pay she walks away and comes back a minute later to ask if I want a receipt I said no and then she said nothing and walked away again. Just really not impressed with the attitude from these girls for two very simple requests
Dirty! 🤮 bathroom was disgusting. The smell alone was so horrid I had to walk out. Toilet was covered in urine and feces, it honestly looked like it hadn’t been cleaned in weeks. Ice cream was frozen with ice crystals all around it. I hardly ever leave a bad review I try to give benefit of the doubt but this is now my 2nd and last time ever at this place. Beware.
I was really disappointed with our visit to Baskin-Robbins tonight. From the moment we walked in, the experience was off. There were two employees working, and they were clearly arguing. One of them was already trying to close early, even though it wasn’t closing time yet. To make matters worse, a lot of the ice cream flavors were missing, which was frustrating.
The worst part, though, was the lack of basic hygiene. The girl who served our ice cream was playing with her hair, wasn’t wearing gloves, and never washed her hands before handling our order. That’s completely unacceptable, especially when dealing with food. Overall, it was an unpleasant experience, and I don’t see myself returning anytime soon.
Always a good day when you get a scoop from Baskin-Robbins
My wife, daughter and I stopped here Friday at 8:30, girl said we're only taking card as she was counting her drawer. Got our ice cream and sat down and started eating, 5 minutes later they shut the lights off. This was 8:48. Girl comes out and says we're closed and asked us to leave..Really?? We had to finish our ice cream in our car.... Terrible....
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
Friendly staff, floors need to be mopped more frequently.
Atmosphere: 3
Food: 5
Service: 5
All four of us linked our ice creams so the kid that helped us was not unfriendly he just wasn't very enthusiastic about his job. Ice cream supposed to be a fun treat.
Atmosphere: 4
Food: 5
Service: 4
Sadly, the place has dropped in quality ever since there was new management, but despite that the staff are very friendly and trying their best, especially Jack who works the evenings every so often.
Atmosphere: 3
Food: 3
Service: 5
This store deserves zero stars... We ordered a birthday cake to be picked up yesterday for a special birthday. We arrived to pick it up, was told they were out of the ice cream we asked to have in the cake, the employee called the manager, she promised it would be ready the next day and she'd come in to take care of this. We showed up at 6 pm to pick up the cake for dessert the employee looked at the order, went in the back room then returned to tell us the cake decorator quit and no one made it.
This is the poorest customer service I've ever encountered, you give them a phone number on your order and no one can call and let you know what's going on. We wasted two trips, and the location isn't close to where we live. I hope anyone reading this thinks twice before ordering a cake from them maybe try Dairy Queen or Walmart for an ice cream cake.
I settled on 2 stars because the young man behind the counter was very nice and they have a good product. But the place is filthy. I give it a zero for cleanliness.
Food: 4
Service: 4
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