Employee named Eden was rude place a regular small cone sugar cone like it said in the menu and was given a waffle cone so I asked him to charge me the regular cone which he said it was a cake cone and handed me the cone so I can switch it myself and after I said I was paying for it he gave me attitude and instead of him bringing me the order he had someone else bring it to me Hopefully Manager Laura can reprimand its employee for being disrespectful over all Baskin Robbins Nogales AZ is a joke
Claudia
I have stopped to buy ice cream and there’s always an excuse. No vanilla ice cream for a sundae or banana split, no bananas, no toppings and it’s during the week, imagine during the weekends!
Vivian Weaver
Went in to get ice cream around 9 o’clock on a Wednesday evening, stood in front of the ice cream counter for about six minutes while two guys were walking back-and-forth completely ignoring us and finally one of them says “oh are you here for some ice cream?” and we said yes, he told us to go over to the other counter and two minutes later, we were still standing there watching these two guys walk back-and-forth. There was no one at the drive through window they were waiting on. Needless to say, we walked out empty handed. Very poor customer service!
Marc Ahumada
Deplorable service. If the drive thru attendant does not know what customer service means maybe the job and him should part ways.
Ted Grego
Very orderly. At other shops it's kind of a free-for-all, stand here, stand there. order then wait to pay. One of the attentive servers directed us to place the order/pay/then wait by the counter. Best Mangonada ever. Well worth the trip.
Atmosphere: 5
Food: 5
Service: 5
Tony Verdin
Great place for a sweet reward.
Jeff Sargent
Glad it is here . Just need the Baskin Robbins menus in the drive thru
Leo Valenzuela
They have a limited variety of ice cream flavors, but they are very excellent.
Omi Wan
Horrible
Juan Carlos Abril
At first yes employees didn't pay attention or didn't know much but the service is getting better I love coming here
(Translated by Google) They have poor service, they serve in a bad mood and answer ugly, as if they were doing us customers a favor. They also do not have variety in the flavors of the ice creams, they do not have the basic strawberry, chocolate, cookie, or milkshake. I did not like(Original)Tienen mal servicio, atienden de mal humor y contestan feo, como si nos estuvieran haciendo un favor a los clientes. Tampoco tienen variedad en los sabores de las nieves, no tienen lo basico fresa, chocolate, galleta, ni la malteada. No me gustó
Cinsee
I hope this place gets better. Employees need to pay more attention to orders. They don't ask if your coffee is a hot or cold yet you ask for hot and they give you a cold coffee anyways.. then we went again in the evening asked for w scoops of ice cream.. labels of icecream flavors are not posted, I ask what flavor one was and she answered I don't know .. so I said give one scoop of a certain flavor well she just assumed I wanted 2 scoops of the same.. then we opened the fridge to buy a prepackaged pint and the container was really soft . Obviously they aren't at the right temp. Owner needs to keep an eye on his business. Employees don't seem to care and are not paying attention to their duties. I'll stick to Starbucks .. never disappointed with service at Starbucks.. Nogales Baskin Robbins is failing
Employee named Eden was rude place a regular small cone sugar cone like it said in the menu and was given a waffle cone so I asked him to charge me the regular cone which he said it was a cake cone and handed me the cone so I can switch it myself and after I said I was paying for it he gave me attitude and instead of him bringing me the order he had someone else bring it to me Hopefully Manager Laura can reprimand its employee for being disrespectful over all Baskin Robbins Nogales AZ is a joke
I have stopped to buy ice cream and there’s always an excuse. No vanilla ice cream for a sundae or banana split, no bananas, no toppings and it’s during the week, imagine during the weekends!
Went in to get ice cream around 9 o’clock on a Wednesday evening, stood in front of the ice cream counter for about six minutes while two guys were walking back-and-forth completely ignoring us and finally one of them says “oh are you here for some ice cream?” and we said yes, he told us to go over to the other counter and two minutes later, we were still standing there watching these two guys walk back-and-forth. There was no one at the drive through window they were waiting on. Needless to say, we walked out empty handed. Very poor customer service!
Deplorable service. If the drive thru attendant does not know what customer service means maybe the job and him should part ways.
Very orderly. At other shops it's kind of a free-for-all, stand here, stand there. order then wait to pay. One of the attentive servers directed us to place the order/pay/then wait by the counter. Best Mangonada ever. Well worth the trip.
Atmosphere: 5
Food: 5
Service: 5
Great place for a sweet reward.
Glad it is here . Just need the Baskin Robbins menus in the drive thru
They have a limited variety of ice cream flavors, but they are very excellent.
Horrible
At first yes employees didn't pay attention or didn't know much but the service is getting better I love coming here
Restaurantji Recommends
(Translated by Google) They have poor service, they serve in a bad mood and answer ugly, as if they were doing us customers a favor. They also do not have variety in the flavors of the ice creams, they do not have the basic strawberry, chocolate, cookie, or milkshake. I did not like(Original)Tienen mal servicio, atienden de mal humor y contestan feo, como si nos estuvieran haciendo un favor a los clientes. Tampoco tienen variedad en los sabores de las nieves, no tienen lo basico fresa, chocolate, galleta, ni la malteada. No me gustó
I hope this place gets better. Employees need to pay more attention to orders. They don't ask if your coffee is a hot or cold yet you ask for hot and they give you a cold coffee anyways.. then we went again in the evening asked for w scoops of ice cream.. labels of icecream flavors are not posted, I ask what flavor one was and she answered I don't know .. so I said give one scoop of a certain flavor well she just assumed I wanted 2 scoops of the same.. then we opened the fridge to buy a prepackaged pint and the container was really soft . Obviously they aren't at the right temp. Owner needs to keep an eye on his business. Employees don't seem to care and are not paying attention to their duties. I'll stick to Starbucks .. never disappointed with service at Starbucks.. Nogales Baskin Robbins is failing
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