Great bread. Unfortunately terrible customer service. I called on two separate occasions to order bread. First time they answered and asked if I could wait. They placed the phone down on the counter. I could hear everything but they forgot to come back to me. Today I called and placed an order on the phone. Left my name, number and what I wanted. My husband went to pick it up and no order and they ran out as well. If you can’t go in person first thing, don’t bother.
Margaret Hansen
An unwelcoming place with a not-even-half-hearted effort to accomodate "dine-in" people. My sister and I stopped for a pastry and coffee, figuring we could sit inside. One table only, extremely limited beverages, and NO napkins. There's some outdoor tables, but not very inviting. Baked goods we ordered (maple scone, cinnamon claw, and poppyseed muffin) were perfectly average. In fact, the muffin was a bit odd--they used almond extract in the dough, but then glazed it with a very tart lemon glaze. IMH, these flavors don't dance well together. Ah, well. Then there's the help. Think "Soup Nazi" and you won't be far off the mark. Seem to have the attitude that customers are dumb sods that are more a bother than a blessing.
Atmosphere: 1
Food: 2
Service: 1
Morgan Sobral
The girls behind the counter Echo and Kathy is the only reason I go here. The bread can be overpriced sometimes but Echo and Kathy make the whole place light up and makes it such a warm welcoming atmosphere.
Atmosphere: 5
Food: 3
Service: 5
Steve L
Shopped at Breadsmith for years and had nothing bad to say. Since the new owners took over, it has been a different story. One of the breads we purchase is only available on certain days. No problem, except the last three times I’ve gone, the bread is not available. The first time, I was told the schedule for that bread had changed, even though the website and instore menu said I had the right day. Next time, I went on the day I was told only to find out it was not available. The last time, the owner tried to sell me another bread under the guise it was the bread I asked for. I’M DONE.
Atmosphere: 2
Food: 5
Service: 2
Olivia
There were 2 people behind the counter, the older assistant was extremely rude and ruined the experience. Will not be returning.
N V
A friend suggested this place and I’m glad I came. A very cute shop, comfortable, and great service. Lots of sweets and loafs of bread. Oh and free coffee and samples. Delicious selection. I will be back.
Parking: In the front of the shop, 15 minutes parking, on the side of the shop, and more parking further down the shop.
Wheelchair accessibility: Yes, on the side.
Atmosphere: 5
Food: 5
Service: 5
brad starr
Ever since Small Planet closed I’ve looked for something similar to the quality of their bread. I have seen breadsmith and decided to try it. I bought a French loaf and a whole wheat sliced. French wasn’t great, the crust was too hard. Whole wheat was wonderful! So I went back today early about 8:45 waited for my turn and wanted whole wheat. They had none. How disappointing, I would think this would be a staple of their inventory. It’s not convenient for me to make a trip there. I should have been told when the whole wheat would be back in stock, but I wasn’t. Because it takes me several days to go through a loaf I won’t be back for a while. I bought whole wheat from a grocery store that bakes in house. That bread is okay just not great. UPDATE: I just looked at the website… to my surprise under “ made daily “ is whole wheat!!! Yet they had none at 8:45 am
Atmosphere: 3
Food: 5
Service: 3
Ruby Slipper (Farrah Facet)
Some of the best breads made in town. If you're looking for true , look no further. My favorite lately has been the Honey Wheat!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Monkey Bread, Apple Pie Bread, Cranberry Orange, Raisin Cinnamon, Raisin Cinnamon Walnut, English Muffin Bread, Walnut Coffee Cake
Duane Velasquez
Best BREAD I've had in years. So glad we have a place for fresh bread! Amazing!!
Atmosphere: 5
Food: 5
Service: 5
Ruby Slipper
Some of the best breads made in town. If you're looking for true , look no further. My favorite lately has been the Honey Wheat!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Monkey Bread, Apple Pie Bread, Cranberry Orange, Raisin Cinnamon, Raisin Cinnamon Walnut, English Muffin Bread, Walnut Coffee Cake
Breadsmith has delicious and fresh baked bread! The lady that is there every time I go in is super helpful, patient, and sweet. I will continue to go there, when I am on that side of Tucson!
Atmosphere: 5
Food: 5
Service: 5
Tony Pullen
Everything is great here. I buy a lot of baguettes and IMO, the most authentic French baguette in Tucson.
Atmosphere: 5
Food: 5
Service: 5
Tracey E
The service here is the best! Super helpful, super pleasant. I'm still looking for a sourdough that competes with The Village Baker in Flagstaff...this one is too dense for me.
Atmosphere: 4
Food: 4
Service: 5
Danh747
Exceptional. Thank you for sharing you wonderful breads.
Great bread. Unfortunately terrible customer service. I called on two separate occasions to order bread. First time they answered and asked if I could wait. They placed the phone down on the counter. I could hear everything but they forgot to come back to me. Today I called and placed an order on the phone. Left my name, number and what I wanted. My husband went to pick it up and no order and they ran out as well. If you can’t go in person first thing, don’t bother.
An unwelcoming place with a not-even-half-hearted effort to accomodate "dine-in" people. My sister and I stopped for a pastry and coffee, figuring we could sit inside. One table only, extremely limited beverages, and NO napkins. There's some outdoor tables, but not very inviting. Baked goods we ordered (maple scone, cinnamon claw, and poppyseed muffin) were perfectly average. In fact, the muffin was a bit odd--they used almond extract in the dough, but then glazed it with a very tart lemon glaze. IMH, these flavors don't dance well together. Ah, well. Then there's the help. Think "Soup Nazi" and you won't be far off the mark. Seem to have the attitude that customers are dumb sods that are more a bother than a blessing.
Atmosphere: 1
Food: 2
Service: 1
The girls behind the counter Echo and Kathy is the only reason I go here. The bread can be overpriced sometimes but Echo and Kathy make the whole place light up and makes it such a warm welcoming atmosphere.
Atmosphere: 5
Food: 3
Service: 5
Shopped at Breadsmith for years and had nothing bad to say. Since the new owners took over, it has been a different story. One of the breads we purchase is only available on certain days. No problem, except the last three times I’ve gone, the bread is not available. The first time, I was told the schedule for that bread had changed, even though the website and instore menu said I had the right day. Next time, I went on the day I was told only to find out it was not available. The last time, the owner tried to sell me another bread under the guise it was the bread I asked for. I’M DONE.
Atmosphere: 2
Food: 5
Service: 2
There were 2 people behind the counter, the older assistant was extremely rude and ruined the experience. Will not be returning.
A friend suggested this place and I’m glad I came. A very cute shop, comfortable, and great service. Lots of sweets and loafs of bread. Oh and free coffee and samples. Delicious selection. I will be back.
Parking: In the front of the shop, 15 minutes parking, on the side of the shop, and more parking further down the shop.
Wheelchair accessibility: Yes, on the side.
Atmosphere: 5
Food: 5
Service: 5
Ever since Small Planet closed I’ve looked for something similar to the quality of their bread. I have seen breadsmith and decided to try it. I bought a French loaf and a whole wheat sliced. French wasn’t great, the crust was too hard. Whole wheat was wonderful!
So I went back today early about 8:45 waited for my turn and wanted whole wheat. They had none. How disappointing, I would think this would be a staple of their inventory. It’s not convenient for me to make a trip there. I should have been told when the whole wheat would be back in stock, but I wasn’t. Because it takes me several days to go through a loaf I won’t be back for a while. I bought whole wheat from a grocery store that bakes in house. That bread is okay just not great.
UPDATE: I just looked at the website… to my surprise under “ made daily “ is whole wheat!!! Yet they had none at 8:45 am
Atmosphere: 3
Food: 5
Service: 3
Some of the best breads made in town. If you're looking for true , look no further. My favorite lately has been the Honey Wheat!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Monkey Bread, Apple Pie Bread, Cranberry Orange, Raisin Cinnamon, Raisin Cinnamon Walnut, English Muffin Bread, Walnut Coffee Cake
Best BREAD I've had in years. So glad we have a place for fresh bread! Amazing!!
Atmosphere: 5
Food: 5
Service: 5
Some of the best breads made in town. If you're looking for true , look no further. My favorite lately has been the Honey Wheat!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Monkey Bread, Apple Pie Bread, Cranberry Orange, Raisin Cinnamon, Raisin Cinnamon Walnut, English Muffin Bread, Walnut Coffee Cake
Restaurantji Recommends
We love your bread and will not buy grocery store bread ever again!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cranberry Orange, Raisin Cinnamon Walnut
Breadsmith has delicious and fresh baked bread! The lady that is there every time I go in is super helpful, patient, and sweet. I will continue to go there, when I am on that side of Tucson!
Atmosphere: 5
Food: 5
Service: 5
Everything is great here. I buy a lot of baguettes and IMO, the most authentic French baguette in Tucson.
Atmosphere: 5
Food: 5
Service: 5
The service here is the best! Super helpful, super pleasant. I'm still looking for a sourdough that competes with The Village Baker in Flagstaff...this one is too dense for me.
Atmosphere: 4
Food: 4
Service: 5
Exceptional. Thank you for sharing you wonderful breads.
Atmosphere: 5
Food: 5
Service: 5
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