Baskin-Robbins

3015 N Glassford Hill Rd, Prescott Valley
(928) 458-5600

Recent Reviews

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Frosty Hardison

We dropped in tonight for a little something. Service was great. They had a full selection. Everything was great until I tasted my cup of water. MOLD. Probably the ice machine but yes definitely a mold flavor. Doesn't anyone taste or sample their items any more, before they go out the kitchen door?

Atmosphere: 4

Food: 4

Service: 5

Andrew N.

Found a hair in my ice cream tonight. Male worker had filthy clothing on. Disgusting place. Did I report the hair in my ice cream to the 17 or 18-year-old workers. No I didn’t bother but I will contact corporate.

Atmosphere: 1

Food: 1

Service: 3

Donna Shepherd

I’m upset, I was charged $26 for 2 three scoops of ice cream with hot fudge and nuts, through door dash, only received one, only two scoops, dasher went back, arrived with another, again only two scoops. I will never order from this place again. Was ripped off, I had company and this shouldn’t be such a heavy price for incorrect order.

Food: 1

Service: 1

Karen Irwin

This store is always out of ice cream flavors. Today was no different. They were sold out of Blue Cookie Monster. In addition, after waiting more than 7 minutes for the car ahead of us, we drove to the window and our order wasn’t ready. The person who took the order only input 1 of 5 items. We were told he didn’t have enough time to enter the information. Terrible service. We just drove away. Someone isn’t managing this store efficiently.

Service: 1

Lilly layson

Always nice here

Atmosphere: 5

Food: 5

Service: 5

Zack Guzman

Eh it's good in a pinch but nothing special if I'm being honest. It's not my cup of tea but alot of ppl seem to like it.

Sir Bishop

Service was fast n professional.. ice cream was on point along with their coffee..

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Edible Image Cake, Oreo Layered Sundae, Standard Roll Cake, Mom's Makin' Cookies, Jamoca Almond Fudge, Oreo Cookies 'N Cream Polar Pizza, Very Berry Strawberry, Pralines 'N Cream, Gold Medal Ribbon, Reese's Peanut Butter Cup Sundae, Old Fashioned Butter Pecan, Peanut Butter 'N Chocolate and Reese's Peanut Butter Cup Polar Pizza, Unicorn Creature Creations, Chocolate Chip Cookie Dough Sundae, Single Warm Cookie Ice Cream Sandwich, Chocolate Chip Cookie Dough Polar Pizza, Monster Creature Creations, Banana Royale, Double Warm Cookie Ice Cream Sandwich, Reese's Peanut Butter Cup

J Tylenol

This is what $9.00 worth of ice cream looks like. 2 scoops. I will never go here again. The scoops were sampler size. F this place.

Peirce NOPE

Overall this was very good! Just the ice cream was a little to small the employee was nice and the room was decorative and it was amazing the ice cream was amazing ?

Atmosphere: 5

Food: 5

Service: 5

Cindy Dimmock

Ice cream favorless service so so for this price should have some favor

Pamela Castillo

And now today the 3rd of August 2023, again no waffle cones or bowls, and the girl, who thankfully didn't get my ice-cream, was hands all in the trash outside pushing it down to make room.didn't wash her hands

Eric I.

Almost didn't go because of the negative reviews. But it was good. Fast service, good ice cream.

Carol Baker

8 people buy ice cream. Barely any seating and a 4 top is being used by their managers or leadership to conduct a meeting. They didn't offer that table by to customers. They were wondering why Starbucks is doing better than them. I could give them a few reasons.

Sheila Remling Wohlrabe

Terrible service today make me leave the drive thru and wait out front forever. I ordered 1 scoop ice cream and a drink. I go in and go to the car no spoon or straw

Jim Carlisto

Worst run Baskin-Robbins in the history of the franchise. I have been there 4 times over the course of 5 months and they are always out of practically everything. Never have whip cream for a sundae, never have any variety of toppings (you would be lucky to even get one) and never have any basic flavors or the great ones like peanut butter and choclate. I feel bad for the employees for they take all the heat from disappointed clients like me.

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