Brittany the manager is a real peice of work, she has under-trained employees practically running the store, I have been a loyal customer for quite some time simply for the fact that usually when I go in I'm met by a very polite young lady that brings a very welcoming vibe to the store but tonight what I experienced was far from that. Today I was served by a young man and I could tell that he didn't have much clue what he was doing due to the fact that there was at least 10 people waiting for their food, me and my wife ended up waiting over 30 minutes for our two pizzas and that's just unacceptable when your pizza gets out of those ovens within ten minutes, when I went to see how much longer the wait was going to be on my order I watched employees deliberately ignore this young lady several times, they were extremely disrespectful to her and offered little to no help. I could visibily see on her face the distress that everyone around her was putting her through....she was practically in tears and when I left the store I was saddened to see that this young woman was crying her eyes out at the back of the store, I don't know about you but I wouldn't want my teenage daughter working with these people or even at this location after seeing the way they treat their employees. This is the first time I've seen an employee essentially segregated from the other workers and I'm truly disappointed to see this kind of behavior from what is supposed to be a family friendly and welcoming franchise. if I could leave zero stars I would, don't dine in here if your expecting good service or positive attitudes.
Atmosphere: 1
Food: 1
Service: 1
Jon Wallain
Just went in to order a to go. Super nice servers
Atmosphere: 5
Food: 5
Service: 5
Phillip Delaney
Hard working staff. Pizza is low grade. Minimal toppings. I will never eat here again.
Food: 2
Service: 5
Kimberly
My husband and I order pizza and wings online a couple times a months. We've ALWAYS had constantly great food. It's hot and they make the pizza like they're eating it. From order to my door is only 30 mins.
Atmosphere: 5
Food: 5
Service: 5
Thomas Kessel
I have been to many Pizza Huts around the US and I have never had such great customer service as I have had at the one in Prescott Valley. The lady was so nice, helpful, and told us all about their specials and buffet. Their boneless wings are actually very good too! Normally I am not a huge Pizza Hut person but my family and I will be going often because this one is so much better and the staff is amazing!
Atmosphere: 5
Food: 4
Service: 5
Yousselyn Diaz
Our server Brittany was very friendly. Helpful. Great customer service.
Atmosphere: 5
Food: 5
Service: 5
Anthony Peters
It wasn't good anymore but Staff was 100%
Atmosphere: 2
Food: 1
Service: 5
Robert Broyles
Early Saturday morning my son's birthday party required 9 pizzas and the staff there made it a simple process, they had my order ready fast and didn't miss a thing on a pretty large mixed order of pizzas. A huge thank you to them all. Highly recommend using them !!!
Atmosphere: 5
Food: 5
Service: 5
Marcia Liptow
They will charge your credit card for an online order but when their system messes up and charges your card you are the one who has to wait and then drive up to the business to get a refund. Totally unacceptable and will not use them again. Buyer beware.
Will order here and take home Food is delicious. Atmosphere not the most inviting.
Atmosphere: 3
Food: 5
Service: 5
Tammy Coe
I'm not sure why my family doesn't visit here more often, its very clean and the young lady McKenna is an awesome person!!!!
Atmosphere: 5
Food: 5
Service: 5
TNG Specialties
Id like to start off saying that we eat here pretty frequently. Food is pretty good. Sometimes better than others, but good enough to keep coming back. This location is always clean and well kept. We were there this past Wednesday night and the service was great. Trinity and McKenna were working that night and they were on top of it as usual. Drinks were never empty. Buffet never ran out. Besides that, its just nice seeing younger workers these days that actually work with a positive attitude and a smile on their face. Definitely recommend stopping by for the buffet.
Atmosphere: 5
Food: 4
Service: 5
Crystal Marie Davalos
Thanks to the GM brittany i threw my baby shower there in 2023 and alssooo whenever i come back and visit my experience is always amazing!!
Atmosphere: 5
Food: 5
Service: 5
Jerick Gharkhania
Prescott valley pizza hut is a very nice place to sit down and eat food is always hot and fresh the staff there are amazing and willing to to go the extra mile to help very clean too
Nice place
Atmosphere: 5
Food: 5
Service: 5
Brittany the manager is a real peice of work, she has under-trained employees practically running the store, I have been a loyal customer for quite some time simply for the fact that usually when I go in I'm met by a very polite young lady that brings a very welcoming vibe to the store but tonight what I experienced was far from that. Today I was served by a young man and I could tell that he didn't have much clue what he was doing due to the fact that there was at least 10 people waiting for their food, me and my wife ended up waiting over 30 minutes for our two pizzas and that's just unacceptable when your pizza gets out of those ovens within ten minutes, when I went to see how much longer the wait was going to be on my order I watched employees deliberately ignore this young lady several times, they were extremely disrespectful to her and offered little to no help. I could visibily see on her face the distress that everyone around her was putting her through....she was practically in tears and when I left the store I was saddened to see that this young woman was crying her eyes out at the back of the store, I don't know about you but I wouldn't want my teenage daughter working with these people or even at this location after seeing the way they treat their employees. This is the first time I've seen an employee essentially segregated from the other workers and I'm truly disappointed to see this kind of behavior from what is supposed to be a family friendly and welcoming franchise. if I could leave zero stars I would, don't dine in here if your expecting good service or positive attitudes.
Atmosphere: 1
Food: 1
Service: 1
Just went in to order a to go. Super nice servers
Atmosphere: 5
Food: 5
Service: 5
Hard working staff. Pizza is low grade. Minimal toppings. I will never eat here again.
Food: 2
Service: 5
My husband and I order pizza and wings online a couple times a months. We've ALWAYS had constantly great food. It's hot and they make the pizza like they're eating it. From order to my door is only 30 mins.
Atmosphere: 5
Food: 5
Service: 5
I have been to many Pizza Huts around the US and I have never had such great customer service as I have had at the one in Prescott Valley. The lady was so nice, helpful, and told us all about their specials and buffet. Their boneless wings are actually very good too! Normally I am not a huge Pizza Hut person but my family and I will be going often because this one is so much better and the staff is amazing!
Atmosphere: 5
Food: 4
Service: 5
Our server Brittany was very friendly. Helpful. Great customer service.
Atmosphere: 5
Food: 5
Service: 5
It wasn't good anymore but Staff was 100%
Atmosphere: 2
Food: 1
Service: 5
Early Saturday morning my son's birthday party required 9 pizzas and the staff there made it a simple process, they had my order ready fast and didn't miss a thing on a pretty large mixed order of pizzas. A huge thank you to them all. Highly recommend using them !!!
Atmosphere: 5
Food: 5
Service: 5
They will charge your credit card for an online order but when their system messes up and charges your card you are the one who has to wait and then drive up to the business to get a refund. Totally unacceptable and will not use them again. Buyer beware.
Service: 1
Restaurantji Recommends
Will order here and take home
Food is delicious. Atmosphere not the most inviting.
Atmosphere: 3
Food: 5
Service: 5
I'm not sure why my family doesn't visit here more often, its very clean and the young lady McKenna is an awesome person!!!!
Atmosphere: 5
Food: 5
Service: 5
Id like to start off saying that we eat here pretty frequently. Food is pretty good. Sometimes better than others, but good enough to keep coming back. This location is always clean and well kept. We were there this past Wednesday night and the service was great. Trinity and McKenna were working that night and they were on top of it as usual. Drinks were never empty. Buffet never ran out. Besides that, its just nice seeing younger workers these days that actually work with a positive attitude and a smile on their face. Definitely recommend stopping by for the buffet.
Atmosphere: 5
Food: 4
Service: 5
Thanks to the GM brittany i threw my baby shower there in 2023 and alssooo whenever i come back and visit my experience is always amazing!!
Atmosphere: 5
Food: 5
Service: 5
Prescott valley pizza hut is a very nice place to sit down and eat food is always hot and fresh the staff there are amazing and willing to to go the extra mile to help very clean too
Atmosphere: 5
Food: 5
Service: 5
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