I like Costco. Just never ever order appliances from them. Costco logistics never calls when they say they will. If there is an issue then you are out of luck. You can not contact them because they do it answer their phone and there is no email or chat contact. Even Costco customer service can't contact them. Avoid like Covid-19..
Charles E.
You can walk in the exit to go to customer service, or food court, yet if you have a bathroom emergency they will give you a crap for not going in through entrance, then argue with you about it. Then claim it's not a medical issue, despite telling them you take a medication that can cause you need to pee suddenly.
Leesa Bentley-Heaps
It’s Costco... nuff said. Great prices on lots (and I mean lots) of stuff!
Kelly M.
The stress of the lines, getting in , getting parking, getting groceries and than trying to get out. IT's a lot of stress and a lot of lines.
Ann J.
My family went to Costco Wednesday and I am sadden to see Costco doesn't seem to care about their customers like they use to. We were standing in line to check out and there were only 2 cashiers open and the lines were long. I went up to a Manager to ask if they can open up another cashier and they said no. I asked if Costco was trying to force us to use the self checkout and the answer was "pretty much Yes". What an insult. I pay for the Executive membership which isn't cheap and Costco is telling me I have to check myself out. I don't think so, I won't do it in any other store and won't do it at Costco. To Costco - Why do you not have cashiers open up when lines are long??? You use to have all registers open. If this keeps up we will drop our membership. We deserve better respect! And with Christmas coming up Costco will get really crowded lets open up more registers.
Ashley I.
Self check out now, items always stocked, quick turn around in food court, no hassle returns, always parking.
Kacee F.
Not as friendly as many other Costco's I have been to throughout America. Easy in and easy out. Hardly anyone on the floor to help. Many prices going up and lots more self check outs. No more limiting of items. Masks are required but not enforced for customers. Full food court is open.
Alondra L.
Best prices!! They always try to beat everyone else's prices and only it makes it better to obtain a costco membership. The lines may seem deceiving from how long they are but they move quickly. If you do have the costco credit card you can accumulate 4% which it can add up quickly! Love come coming to get my gas here.
Barbara Brockman Leos
Oh my went to renew my membership had three managers before it got done. Then had a cashier tell me I might want to get in another line because they were having problems. So I move she takes the next in line?? Then some Karen steps in front of me because I am standing on my 6ft circle & says my husband is coming!!
Julia G.
I live in Scottsdale, but I come to Prescott to go camping in my Toyota camper. I do appreciate this Costco location so I could get gas. I like to get the drink and hot dog to go too. And I love the samples at any Costco, for a small lunch. If I camp with others like in a MeetUp and they are going to have a potluck dinner, I will pick up a roast chicken for $5 to share as my potluck contribution, cos hardly anyone brings meat to a potluck.
It is so unfortunate that this is the only local Costco location. My husband and I will definitely not be renewing our membership. Today we had a horrible interaction with a cashier named Mary. She had a bad look on her face from the moment we walked up to her register. She never greeted us, and then when it was time to pay she didn't use the form of payment that we told her we wanted to use (a credit card that was not our Costco credit card). Simply put, Mary was rude. This was by far the worst interaction I have ever experienced at a Costco. Since this is the only location in Prescott, I will not be shopping there any longer.
Adrian D.
Why require masks, limit the number of people inside and talk about 6 feet apart when the exit greeters are taking one receipt from one customer and passing those germs onto the next person? Just putting people at risk. When I called and spoke to an assistant general manager she said corporate has said it is fine to touch receipts as long as their employees wash their hands. Which is great, for their employee's safety. Us customers who get handed a receipt back with the germs of who knows how many other people get screwed. Let's face it. Most of those exit greeters are useless. Whenever we have two receipts but one cart we play a game. We give the person checking receipts only one to see if they catch the fact that half the items are not included in the receipt. After 2 years and going at least once, if not twice a month, we have yet to be asked for the second receipt. The other times, when I have a cart full and the employee glances at the cart and receipt then marks it off, I assume they're using their magic vision to instantly check and confirm the total number of items. Meaning, it's a useless process. Costco only cares about their employee's safety and that's likely because they don't want to deal with a lawsuit. But their customers get screwed over. Not sure how anyone could steal anything, their employees watch the checkout lines like a hawk. So the need for these exit people to be passing germs and viruses from one person is non-existent.
Ken E.
I have shopped at this costco several times since the Covid outbreak. My only complaint is the cashiers attitudes. On each visit I felt like I was an inconvenience and I am NOT a problem customer. Past visits I did not ask for anything. Today I asked if I wanted a box for my small items and I first said no. I changed my mind when I saw a box setting at the end of the register. When I asked if I could change my mind and get a box the look I got was like I was the worst person ever. On each visit I never got a hello nor a thank you. The cash register crew was always to busy talking to each other. The other employees have all been great. The cashiers can use some customer service training.
Lucy Barnett
We're from CA and we're visiting our Son Wife and kids in Chino Valley Absolutely Love the store Super Clean Everyone is helpful and friendly Excellent Customer Service I Most Definitely Recommend This Store
Jeff Burke
As of now, I will never set foot in @Costco Products & Reviews
I like Costco. Just never ever order appliances from them. Costco logistics never calls when they say they will. If there is an issue then you are out of luck. You can not contact them because they do it answer their phone and there is no email or chat contact. Even Costco customer service can't contact them. Avoid like Covid-19..
You can walk in the exit to go to customer service, or food court, yet if you have a bathroom emergency they will give you a crap for not going in through entrance, then argue with you about it. Then claim it's not a medical issue, despite telling them you take a medication that can cause you need to pee suddenly.
It’s Costco... nuff said. Great prices on lots (and I mean lots) of stuff!
The stress of the lines, getting in , getting parking, getting groceries and than trying to get out. IT's a lot of stress and a lot of lines.
My family went to Costco Wednesday and I am sadden to see Costco doesn't seem to care about their customers like they use to. We were standing in line to check out and there were only 2 cashiers open and the lines were long. I went up to a Manager to ask if they can open up another cashier and they said no. I asked if Costco was trying to force us to use the self checkout and the answer was "pretty much Yes". What an insult. I pay for the Executive membership which isn't cheap and Costco is telling me I have to check myself out. I don't think so, I won't do it in any other store and won't do it at Costco. To Costco - Why do you not have cashiers open up when lines are long??? You use to have all registers open. If this keeps up we will drop our membership. We deserve better respect! And with Christmas coming up Costco will get really crowded lets open up more registers.
Self check out now, items always stocked, quick turn around in food court, no hassle returns, always parking.
Not as friendly as many other Costco's I have been to throughout America. Easy in and easy out. Hardly anyone on the floor to help. Many prices going up and lots more self check outs. No more limiting of items. Masks are required but not enforced for customers. Full food court is open.
Best prices!! They always try to beat everyone else's prices and only it makes it better to obtain a costco membership. The lines may seem deceiving from how long they are but they move quickly. If you do have the costco credit card you can accumulate 4% which it can add up quickly! Love come coming to get my gas here.
Oh my went to renew my membership had three managers before it got done. Then had a cashier tell me I might want to get in another line because they were having problems. So I move she takes the next in line?? Then some Karen steps in front of me because I am standing on my 6ft circle & says my husband is coming!!
I live in Scottsdale, but I come to Prescott to go camping in my Toyota camper. I do appreciate this Costco location so I could get gas. I like to get the drink and hot dog to go too. And I love the samples at any Costco, for a small lunch. If I camp with others like in a MeetUp and they are going to have a potluck dinner, I will pick up a roast chicken for $5 to share as my potluck contribution, cos hardly anyone brings meat to a potluck.
Restaurantji Recommends
It is so unfortunate that this is the only local Costco location. My husband and I will definitely not be renewing our membership. Today we had a horrible interaction with a cashier named Mary. She had a bad look on her face from the moment we walked up to her register. She never greeted us, and then when it was time to pay she didn't use the form of payment that we told her we wanted to use (a credit card that was not our Costco credit card). Simply put, Mary was rude. This was by far the worst interaction I have ever experienced at a Costco. Since this is the only location in Prescott, I will not be shopping there any longer.
Why require masks, limit the number of people inside and talk about 6 feet apart when the exit greeters are taking one receipt from one customer and passing those germs onto the next person? Just putting people at risk. When I called and spoke to an assistant general manager she said corporate has said it is fine to touch receipts as long as their employees wash their hands. Which is great, for their employee's safety. Us customers who get handed a receipt back with the germs of who knows how many other people get screwed. Let's face it. Most of those exit greeters are useless. Whenever we have two receipts but one cart we play a game. We give the person checking receipts only one to see if they catch the fact that half the items are not included in the receipt. After 2 years and going at least once, if not twice a month, we have yet to be asked for the second receipt. The other times, when I have a cart full and the employee glances at the cart and receipt then marks it off, I assume they're using their magic vision to instantly check and confirm the total number of items. Meaning, it's a useless process. Costco only cares about their employee's safety and that's likely because they don't want to deal with a lawsuit. But their customers get screwed over. Not sure how anyone could steal anything, their employees watch the checkout lines like a hawk. So the need for these exit people to be passing germs and viruses from one person is non-existent.
I have shopped at this costco several times since the Covid outbreak. My only complaint is the cashiers attitudes. On each visit I felt like I was an inconvenience and I am NOT a problem customer. Past visits I did not ask for anything. Today I asked if I wanted a box for my small items and I first said no. I changed my mind when I saw a box setting at the end of the register. When I asked if I could change my mind and get a box the look I got was like I was the worst person ever. On each visit I never got a hello nor a thank you. The cash register crew was always to busy talking to each other. The other employees have all been great. The cashiers can use some customer service training.
We're from CA and we're visiting our Son Wife and kids in Chino Valley Absolutely Love the store Super Clean Everyone is helpful and friendly Excellent Customer Service I Most Definitely Recommend This Store
As of now, I will never set foot in @Costco Products & Reviews