Starbucks

3198 Willow Creek Rd, Prescott
(928) 778-3717

Recent Reviews

Tyler Kirkpatrick

Order here most of the time and always have a good experience, order accuracy is 98%. Sometimes in store locations aren't as good but this is one of the better ones.

Atmosphere: 5

Food: 5

Service: 5

Denise Steidinger

Great coffee and convenient location!

Amanda

Very rude. And when they make mistakes they gaslight you.

Atmosphere: 1

Food: 1

Service: 1

Collin White

There is a female with colored hair here that is always rude and works very slow. My girlfriend and I have had a few interactions with her, and it seems like a few other reviewers have had run-ins with her as well. I mobile ordered 1 coffee, walked in 15 minutes later on my commute to work, and there was 4 people ahead of me also waiting for drinks, with another 3 in line. I waited around for 5 minutes but she was making 3 other people’s drinks and wasn’t in any rush. This place is always understaffed in the mornings so the baristas are often doing everything by themselves, however service does get pretty bad here even for having only 1 person. This Starbucks is walking distance from my house, and I would have gotten my order faster if I just door dashed from the Starbucks on 69. Doing that from now on.

Atmosphere: 1

Food: 1

Service: 1

Andy Lagasse

Over priced, under staffed. I've wondered how Starbucks stays in business.

Atmosphere: 2

Food: 2

Service: 2

Von Hignight

I love Kainina, Mandy, Victoria, Shayna! All my faves ?

Atmosphere: 5

Food: 5

Service: 5

Jake Woolard

This location is always understaffed. Feel bad seeing only one worker and long lines in the morning.

olivia leavva

Have gone to this starbucks a couple times and everytime i have been extremely disappointed by one specific employee, a very big lady with half black half blue very short hair, She has been extremely rude and even put her finger in her nose right before making drinks in frount of costumers, She was extremely rude when i asked a basic question and made me feel extremely uncomfortable to the point where i was afraid she was going to spit in my drink. Because of this employee i will never go to this starbucks again.

Azl

I think her name is Liz ? But I dread going here for my work pickups. Every single time I have to wait for my order that’s been sitting behind the pick up area glass for over 5 minutes. If I ask I’m told to wait till she gets the lines order. Not even joking she made a drink and took 3 peoples orders before she scooted my drinks over one time. And one time she didn’t even want to hand over my co workers drink because how could I possibly have two names and two separate mobile orders. I had to explain to her I pick up my co workers drinks for them so they put the mobile orders in and I grab them? I tried to think that the first couple times she acted like that maybe she was having a rough day but it’s literally every time.

Shannon Crowder-Lapin

Outstanding Service and Great drinks. We love going there.

Atmosphere: 5

Food: 5

Service: 5

Tracy Kukla

I hate going to this Starbucks. They have a huge issue on giving me extra Carmel. I watched the girl make my drink. It was mostly milk and maybe 2 Tablespoons of coffee. I dread going in there. I'm done. No more Starbucks and horrible customer service.

geoff moore

It's Starbucks and it's fast.

C C

I used to go to this Starbucks two or three times a week and had awesome service and consistent coffee products. The employees even new me by name and new what was going to order. They were very friendly and provided excellent customer service. Since this location was remodeled and new staff was added it has gone down hill in customer service. They would rather talk to themselves or other Fry’s staff than to get the coffee products made in a timely fashion. I’ve tried going there at least for or five times since the remodel and it has not improved. It takes a minimum 19 minutes or more to o get your drink. They work at a snails pace.

John Bonner

Fast accurate drive through

A T.

The worst costumer service ever for Starbucks, the both lady working there today march 7th around 9 am it's not nice, the Starbucks usually have best costumer service.

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