Dunkin’ needs to shut this location down and restructure it. Bring in a quality team that can handle high volume. You have a bunch of teenagers trying their best with zero leadership! The drive thru line takes forever. The staff doesn’t know how to make drinks, and they dont know how to count or assist customers with questions. When you walk into the store you are not acknowledged there is no urgency and all the employees look absolutely lost! @dunkindoughnut corporate you need to restructure the business model for this store. It’s a shame there is no other doughnut/coffee shop in the vicinity of this area, if there was this Dunkin would be out of business!
Atmosphere: 1
Food: 1
Service: 1
Kyle St John
This has been my experience multiple times coming here. Can I get donut 1? Sorry we are sold out Can I get donut 2? Sorry we are sold out Can I get donut 3? Sorry we are sold out
Someone needs to do better inventory management it’s 9am
Atmosphere: 3
Food: 1
Service: 2
jared larsen
Donuts were bad, dry and old, service was as slow as could possibly be.
Violet
Very sad.... I looooove dunkin', but all of my experiences at this specific location have been very disappointing. I went today, and j ordered a vanilla creme donut, usually delicious. I watched her grab the smallest one off of the tray, and it looked super flat. (almost like someone had sat on it) when I actually ate the donut, it was super dry and tasted like it had been sitting out a long time. Overall, it was very disappointing.
Atmosphere: 2
Food: 1
Service: 3
Recommended dishes: Dozen Donuts
npop
zero stars really, they are never consistent hence why i just had to say it today. i threw my entire order out because i knew trying to go in would cost me more time and energy than they are worth. woody was the only thing that kept me trying to come back and it been years, but since then….terrible management and i have the horror stories to back them! i have witnessed AS A CUSTOMER how they treat their staff cruelly yet obvious they don’t like them. it’s definitely a very hostile or bullying friendly environment. and that behavior also makes it way to customers, that’s why i had to stop coming in store and stick to the drive thru. if it’s not careless teens working it you get the lady (shena/selena/shela?)who taught them to be lackluster. sure you can have one or two stellar employees but at the end of the day this place is just a snake eating itself.
Atmosphere: 1
Food: 1
Service: 1
erica nealey
Went in, the girl with the black and red hair makes the worst drinks. Someone please train her. The picture below is supposed to be a Carmel Latte with an Add shot. It sucks because if I order when she is there my drink sucks. If she isn’t working my drinks are great. Retrain her. Not to mention just dropping the drinks on the counter and walking away.
Atmosphere: 3
Food: 3
Service: 1
Stephen Pilanen
I normally don’t post reviews but this is by far the worst dunkin I’ve been too. Our “warmed” breakfast wraps were cold, our drink order got messed up once, then we complained, and proceeded to get messed up again. It seemed no one knew what was going on.
Atmosphere: 1
Food: 1
Service: 1
Juanita Brown
Fast service on most days. Food is usually burnt. Coffee tastes terrible but the energy drink and donuts are good.
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Croissant
Angelica Ledger
Please actually be prepared to take orders and assist your customers don’t come on the damn intercom laughing oh I’m sorry about that wait after 5 minutes of waiting and saying hello after you already started taking my order then went silent …. THEN not even have my proper change to give me back regardless if it’s just three damn pennies have your employees set up for success and not failure please and thanks
I love this location for the friendly staff. I went in to the store one day and asked if it was possible they make my hash browns and bacon in a clean pan to avoid cross contamination from the delicious gluten they serve. Not only did they acquiesce, they were super nice about it! One of the employees even confessed they also live with a severe allergy and it made me feel like less of a cumbersome customer. I am always willing to wait for people & companies who go the extra mile to ensure I can safely eat their products. To top off the amazing customer service, the hash browns and snacking bacon don't get me sick when I go in and wait for my special (gluten free) order. I pass up a few other Dunkin locations just to come to this one because the staff are so sweet and careful with my food and drinks. ALWAYS ask your location about their prep practices and please be patient with the staff when requesting special orders that take time. They still have to service their drive through as well as delivery orders. I make sure I have the extra time before going in. You shouldn't rush safety. I'm very pleased with Dunkin's delicious offerings but the staff make it the reason I keep coming back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns
Lesley Watson
Customer service is great but the last several coffees had so much cream i could barely taste coffee. Today I asked for half the cream and it still tasted like cream. Also for only a cple food options for gluten free customers sad you always seem to be out of the egg pieces.
Niccole Zeman
I used to live by this Dunkin and frequent it often. I stopped by to dine inside today and if it wouldn’t have been for my kids wanting to eat I would have walked right out. The place is filthy. The bathroom was out of toilet paper and paper towels, the toilet lid was up and there was hairs, dried urine and feces splattered all over and dripping down the bowl onto the floor. The floors throughout look like they haven’t seen a mop or cleaner in months, the case the donuts were in had crumbs and fallen donuts. This place is horrendous….. someone needs to get in there and clean it ASAP.
Atmosphere: 1
Food: 3
Service: 5
Natalia López
Gabby is such an amazing worker! She always makes sure my mobile order is ready to go and she always has a great attitude in the morning. It definitely makes my day start better when she greets me because she is just so happy and uplifting! I’ve been to other Dunkin’ where they’re a little rough in the morning but Gabby knows customer service !
Fast friendly and clean
Atmosphere: 5
Food: 5
Service: 5
Dunkin’ needs to shut this location down and restructure it. Bring in a quality team that can handle high volume. You have a bunch of teenagers trying their best with zero leadership! The drive thru line takes forever. The staff doesn’t know how to make drinks, and they dont know how to count or assist customers with questions. When you walk into the store you are not acknowledged there is no urgency and all the employees look absolutely lost! @dunkindoughnut corporate you need to restructure the business model for this store. It’s a shame there is no other doughnut/coffee shop in the vicinity of this area, if there was this Dunkin would be out of business!
Atmosphere: 1
Food: 1
Service: 1
This has been my experience multiple times coming here.
Can I get donut 1?
Sorry we are sold out
Can I get donut 2?
Sorry we are sold out
Can I get donut 3?
Sorry we are sold out
Someone needs to do better inventory management it’s 9am
Atmosphere: 3
Food: 1
Service: 2
Donuts were bad, dry and old, service was as slow as could possibly be.
Very sad.... I looooove dunkin', but all of my experiences at this specific location have been very disappointing. I went today, and j ordered a vanilla creme donut, usually delicious. I watched her grab the smallest one off of the tray, and it looked super flat. (almost like someone had sat on it) when I actually ate the donut, it was super dry and tasted like it had been sitting out a long time. Overall, it was very disappointing.
Atmosphere: 2
Food: 1
Service: 3
Recommended dishes: Dozen Donuts
zero stars really, they are never consistent hence why i just had to say it today. i threw my entire order out because i knew trying to go in would cost me more time and energy than they are worth. woody was the only thing that kept me trying to come back and it been years, but since then….terrible management and i have the horror stories to back them! i have witnessed AS A CUSTOMER how they treat their staff cruelly yet obvious they don’t like them. it’s definitely a very hostile or bullying friendly environment. and that behavior also makes it way to customers, that’s why i had to stop coming in store and stick to the drive thru. if it’s not careless teens working it you get the lady (shena/selena/shela?)who taught them to be lackluster. sure you can have one or two stellar employees but at the end of the day this place is just a snake eating itself.
Atmosphere: 1
Food: 1
Service: 1
Went in, the girl with the black and red hair makes the worst drinks. Someone please train her. The picture below is supposed to be a Carmel Latte with an Add shot. It sucks because if I order when she is there my drink sucks. If she isn’t working my drinks are great. Retrain her. Not to mention just dropping the drinks on the counter and walking away.
Atmosphere: 3
Food: 3
Service: 1
I normally don’t post reviews but this is by far the worst dunkin I’ve been too. Our “warmed” breakfast wraps were cold, our drink order got messed up once, then we complained, and proceeded to get messed up again. It seemed no one knew what was going on.
Atmosphere: 1
Food: 1
Service: 1
Fast service on most days. Food is usually burnt. Coffee tastes terrible but the energy drink and donuts are good.
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Croissant
Please actually be prepared to take orders and assist your customers don’t come on the damn intercom laughing oh I’m sorry about that wait after 5 minutes of waiting and saying hello after you already started taking my order then went silent …. THEN not even have my proper change to give me back regardless if it’s just three damn pennies have your employees set up for success and not failure please and thanks
Restaurantji Recommends
There supply is limited on the munchkins
Atmosphere: 4
Food: 5
Service: 3
I love this location for the friendly staff. I went in to the store one day and asked if it was possible they make my hash browns and bacon in a clean pan to avoid cross contamination from the delicious gluten they serve. Not only did they acquiesce, they were super nice about it! One of the employees even confessed they also live with a severe allergy and it made me feel like less of a cumbersome customer. I am always willing to wait for people & companies who go the extra mile to ensure I can safely eat their products. To top off the amazing customer service, the hash browns and snacking bacon don't get me sick when I go in and wait for my special (gluten free) order. I pass up a few other Dunkin locations just to come to this one because the staff are so sweet and careful with my food and drinks. ALWAYS ask your location about their prep practices and please be patient with the staff when requesting special orders that take time. They still have to service their drive through as well as delivery orders. I make sure I have the extra time before going in. You shouldn't rush safety. I'm very pleased with Dunkin's delicious offerings but the staff make it the reason I keep coming back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns
Customer service is great but the last several coffees had so much cream i could barely taste coffee. Today I asked for half the cream and it still tasted like cream.
Also for only a cple food options for gluten free customers sad you always seem to be out of the egg pieces.
I used to live by this Dunkin and frequent it often. I stopped by to dine inside today and if it wouldn’t have been for my kids wanting to eat I would have walked right out. The place is filthy. The bathroom was out of toilet paper and paper towels, the toilet lid was up and there was hairs, dried urine and feces splattered all over and dripping down the bowl onto the floor. The floors throughout look like they haven’t seen a mop or cleaner in months, the case the donuts were in had crumbs and fallen donuts. This place is horrendous….. someone needs to get in there and clean it ASAP.
Atmosphere: 1
Food: 3
Service: 5
Gabby is such an amazing worker! She always makes sure my mobile order is ready to go and she always has a great attitude in the morning. It definitely makes my day start better when she greets me because she is just so happy and uplifting! I’ve been to other Dunkin’ where they’re a little rough in the morning but Gabby knows customer service !
Service: 5
Recommended dishes: Croissant
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