Firehouse Subs Queen Creek

Tracy is awesome

Atmosphere: 5

Food: 5

Service: 5

I went here tonight (Friday night) around 6:00 p.m.. There was one guy trying working the cash register not too efficiently and another guy frantically making all the orders for people in the restaurant and all the pick up orders. I was there for almost 30 minutes waiting. I felt really bad for these two guys because there should really be way more staff on a Friday night... But it was also frustrating as a customer to have to wait so long. Especially when there was only one person in line ahead of me when I ordered. Also, the guy at the cash register knows nothing about the app or how to use it, so he cannot help customers. For whatever reason he could not scan my coupon for a free cookie which would have used 4,000 points but instead he said it was trying to give me 4,000 points. I told him I thought that could possibly be happening because he was trying to charge me for it instead of using the coupon. It was such a hassle that I said never mind finally. I felt he should have just given me the cookie for free by that point. He was really nice, but he obviously needs training. Firehouse, please help these guys out. They don't deserve this and neither do your customers!

Atmosphere: 3

Food: 5

Service: 2

Best sub shop ever.

Atmosphere: 5

Food: 5

Service: 5

Great service and a great sandwich!

Atmosphere: 5

Food: 5

Service: 5

Friendly staff

Atmosphere: 5

Food: 5

Service: 5

Formerly staff and tasty sub sandwiches.

My husband got the club and I got the Italian as usual, my favorite. We like the freshness and how they cut it right there in front of you, best thing is the bread is never hard.

Atmosphere: 5

Food: 5

Service: 5

Fast and friendly service, subs are awesome.

Atmosphere: 5

Food: 5

Service: 5

The staff was friendly and helpful. The food came as ordered.

Atmosphere: 5

Food: 5

Service: 5

I have been to three different locations of firehouse including this one and ordered an underground sandwich with roast beef and turkey. I always forget the name but the workers always know what I’m talking about. After looking online it’s called - Engine Company. The girl at the register seem new and looked at their menu despite me mentioning it’s an underground sandwich. She turns to the boy with curly hair that’s about mid ear length and he says they don’t have that sandwich. I start to mention I’ve been to other firehouses (including this one) and he cuts me off saying “Well we don’t have it at this location” with an attitude. I have worked at a sandwich shop before and you are usually trained on underground sandwiches. If they weren’t sure maybe they should have gotten a manager and asked. Maybe do a fresher with customer services and not getting snippy with people.

Atmosphere: 2

Food: 4

Service: 2

Friendly staff and very good sandwiches

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hook \u0026 Ladder

A medium sandwich and a bag of chips is over 14 dollars, then they ask you to round up to the nearest dollar for donations, and then on top of that they ask you for a tip. That makes a sandwich and chips here without a drink over 14 dollars before optional add-ons. Too expensive for the unfriendly staff and food quality.

Atmosphere: 2

Food: 4

Service: 2

Always delicious sandwiches!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian

Stood at the counter for 10 minutes. The girl told me they were busy apparently too busy to take my order while they were making subs.

Atmosphere: 1

Service: 1

Firehouse changed their app points system and it’s so annoying that I am no longer going to firehouse anymore. It’s something so little to offset the CRAZY high prices they have, it’s so dumb to take points away if you don’t make a purchase within 3 months. And that birthday freebie that I go with many other paying family members is now taken away since I haven’t been in a while? Screw that, I get too bugged by stuff like that to continue going to Firehouse. At least Jimmy John’s has my back still 😏

Atmosphere: 1

Food: 1

Service: 1