Thought I’d try FG. Why the heck would anyone pay $21.43 for a little burger, fries and a shake that really wasn’t very good. Hiway robbery. And they don’t support military and first responders. I won’t be back.
Atmosphere: 4
Food: 3
Service: 4
Kiah Leonni
When I order online and it says 6-11 minutes and I walk in at the 22 minute mark and I still dont have my food, thats unacceptable. Yes its an estimate but estimates are within a reasonable amount of time, but that's almost quadruple the estimated time if it was a minimum of 6 min and at a max of 11 min, that's double the time already and I haven't even gotten my food yet !!!!!!! 6 Employees just standing around chit chatting while I continue to wait for my food. Wow!!! Bad management to train your employees to think that thats ok and bad on Five Guye for not putting the customer first in giving even anything near an accurate pick up time when ordering online. They are NOT busy, zero customers eating in and zero other customers waiting for their food, like I said, 6 employees standing around chit chatting. I got my food at exactly 27 min after I ordered...... when it said SIX to ELEVEN which is not even close.
Atmosphere: 1
Food: 5
Service: 1
Barbara Willis
Sorry, I hate to leave any bad reviews but I have to agree with atmosphere - I'm leaving here with a huge headache. Music is garbage and SO loud you can't enjoy your lunch - and a $40 lunch should at least be enjoyable. This is the second time this has happened at this location, we won't be back.
Atmosphere: 1
Food: 4
Service: 4
Dawn McKnight
In August I received the wrong burger and was told I would get a refund on my credit card. I have called twice and wach time was told they would talk to the person and they had a few refunds to give. It's now November 8th and I am still waiting on a refund. I would of been happy if they gave me a credit for another burger. I had never had Five Guys and don't eat out much, and I thought I would try them and now this experience leavea me not wanting to go back.
Atmosphere: 3
Food: 3
Service: 3
Jennifer S
I've been to over a dozen different locations. We look forward to the Cajun fries and the huge portion it has always included. This location is stingy!! Barely even filled the cup with all the crappy fry crumbs we collected in the bag. Super soggy and just not the quality of every single other location
Atmosphere: 3
Food: 1
Service: 3
Renee Reid
Food was cold Buns are cold fries no flavor
Atmosphere: 2
Food: 2
Service: 2
Ron Randall
I am a delivery driver. The app was down and they did not get the order for my customer. The manager was not helpful at all. Just said I can't do it and walked away even after door dash said to manually make the order. Tech is great when it works but horrible when it doesn't but customer is always required.
Atmosphere: 4
Food: 4
Service: 2
Carlos Reyes
I dont do reviews but im so mad, i ordered regular fries and they gave me small with no extra like five guys always does, they gave me like a small portion of burger king
Service: 1
Craig Fleming
Clean place
Atmosphere: 5
Food: 5
Service: 5
Amanda Chmielewski
Food was good as always. We ate here the 25th and ran into an employee with a bad attitude. She looks of Asian decent with thick black framed glasses. She was sweeping between 2 tables, 1 of which we were hoping to sit at. She glared at us both, mumbled and shook her head. Food was good, employee was trash
Food is great. They are good at making it quick. The only reason for 4 stars is because I would love if they would bring back the “make it a meal” for $5 more. The value was certainly there with that but now it’s just an overpriced Cheeseburger. I will say though I been going to this 5 guys more than Wendy’s and McDonald’s and I feel I’m paying less. Although I get more food at Wendy’s or McDonald’s. However 5 guys taste better and is a better fill up.
Steve Coates
Food ovrrall was good.. burger was a little dry
Atmosphere: 4
Food: 4
Service: 4
Mike Milrot
I just can't see myself spending $22 on a burger and frying a drink That's just insane
Atmosphere: 2
Food: 2
Service: 2
C H
I'm thankful there's finally a Five Guys out this direction, but the service here is horrible. I was coming here about once a week since opening to treat my kids to some quality fries, and it's gotten so bad in such a short time. The employees are dismissive. I ordered two large French fries, and they barely filled the cup, no topper on top of what's in the cup. For almost $20, I was only able to fill three of those little trays that come with the peanuts. Nothing left over in the bag after I emptied the two cups. It was insulting and the smallest portion I've ever seen. I went to go to the counter to ask if the portion sizes changed, but apparently being on their phone while you're on the prep line is more important. I didn't realize that was okay now! This is twice now that I've seen workers touching their phones while they're on the prep line. Not only is that gross, but it's unprofessional. I'm not sure what changed and why this is happening, but it's disappointing and people should know. Would love for this situation to be remedied, but I'm not sure that will happen. It's a shame, because it's good food otherwise.
Atmosphere: 2
Food: 3
Service: 1
Jessica Marie
Kudos to this amazing team! The staff was friendly and attentive, and I was greeted immediately upon entering. I had walked in with a strange request, and they fulfilled it without question. My food was quickly ready and delicious! Thank you and your team for making my night!!!
Thought I’d try FG. Why the heck would anyone pay $21.43 for a little burger, fries and a shake that really wasn’t very good. Hiway robbery. And they don’t support military and first responders. I won’t be back.
Atmosphere: 4
Food: 3
Service: 4
When I order online and it says 6-11 minutes and I walk in at the 22 minute mark and I still dont have my food, thats unacceptable. Yes its an estimate but estimates are within a reasonable amount of time, but that's almost quadruple the estimated time if it was a minimum of 6 min and at a max of 11 min, that's double the time already and I haven't even gotten my food yet !!!!!!! 6 Employees just standing around chit chatting while I continue to wait for my food. Wow!!! Bad management to train your employees to think that thats ok and bad on Five Guye for not putting the customer first in giving even anything near an accurate pick up time when ordering online. They are NOT busy, zero customers eating in and zero other customers waiting for their food, like I said, 6 employees standing around chit chatting. I got my food at exactly 27 min after I ordered...... when it said SIX to ELEVEN which is not even close.
Atmosphere: 1
Food: 5
Service: 1
Sorry, I hate to leave any bad reviews but I have to agree with atmosphere - I'm leaving here with a huge headache. Music is garbage and SO loud you can't enjoy your lunch - and a $40 lunch should at least be enjoyable. This is the second time this has happened at this location, we won't be back.
Atmosphere: 1
Food: 4
Service: 4
In August I received the wrong burger and was told I would get a refund on my credit card. I have called twice and wach time was told they would talk to the person and they had a few refunds to give. It's now November 8th and I am still waiting on a refund. I would of been happy if they gave me a credit for another burger. I had never had Five Guys and don't eat out much, and I thought I would try them and now this experience leavea me not wanting to go back.
Atmosphere: 3
Food: 3
Service: 3
I've been to over a dozen different locations. We look forward to the Cajun fries and the huge portion it has always included. This location is stingy!! Barely even filled the cup with all the crappy fry crumbs we collected in the bag. Super soggy and just not the quality of every single other location
Atmosphere: 3
Food: 1
Service: 3
Food was cold Buns are cold fries no flavor
Atmosphere: 2
Food: 2
Service: 2
I am a delivery driver. The app was down and they did not get the order for my customer. The manager was not helpful at all. Just said I can't do it and walked away even after door dash said to manually make the order. Tech is great when it works but horrible when it doesn't but customer is always required.
Atmosphere: 4
Food: 4
Service: 2
I dont do reviews but im so mad, i ordered regular fries and they gave me small with no extra like five guys always does, they gave me like a small portion of burger king
Service: 1
Clean place
Atmosphere: 5
Food: 5
Service: 5
Food was good as always. We ate here the 25th and ran into an employee with a bad attitude. She looks of Asian decent with thick black framed glasses. She was sweeping between 2 tables, 1 of which we were hoping to sit at. She glared at us both, mumbled and shook her head. Food was good, employee was trash
Atmosphere: 4
Food: 5
Service: 2
Restaurantji Recommends
Food is great. They are good at making it quick. The only reason for 4 stars is because I would love if they would bring back the “make it a meal” for $5 more. The value was certainly there with that but now it’s just an overpriced Cheeseburger. I will say though I been going to this 5 guys more than Wendy’s and McDonald’s and I feel I’m paying less. Although I get more food at Wendy’s or McDonald’s. However 5 guys taste better and is a better fill up.
Food ovrrall was good.. burger was a little dry
Atmosphere: 4
Food: 4
Service: 4
I just can't see myself spending $22 on a burger and frying a drink That's just insane
Atmosphere: 2
Food: 2
Service: 2
I'm thankful there's finally a Five Guys out this direction, but the service here is horrible. I was coming here about once a week since opening to treat my kids to some quality fries, and it's gotten so bad in such a short time. The employees are dismissive. I ordered two large French fries, and they barely filled the cup, no topper on top of what's in the cup. For almost $20, I was only able to fill three of those little trays that come with the peanuts. Nothing left over in the bag after I emptied the two cups. It was insulting and the smallest portion I've ever seen. I went to go to the counter to ask if the portion sizes changed, but apparently being on their phone while you're on the prep line is more important. I didn't realize that was okay now! This is twice now that I've seen workers touching their phones while they're on the prep line. Not only is that gross, but it's unprofessional. I'm not sure what changed and why this is happening, but it's disappointing and people should know. Would love for this situation to be remedied, but I'm not sure that will happen. It's a shame, because it's good food otherwise.
Atmosphere: 2
Food: 3
Service: 1
Kudos to this amazing team! The staff was friendly and attentive, and I was greeted immediately upon entering. I had walked in with a strange request, and they fulfilled it without question. My food was quickly ready and delicious! Thank you and your team for making my night!!!
Atmosphere: 5
Food: 5
Service: 5
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