YouTube video: youtu.be/QIIil38e0SY – trust me!
OR
put “Bad Customer Experience at IHOP Chris Brenner” in the YouTube search bar to find it that way.
I will only respond to commenters who directly address a specific point(s) which has been made in the video.
Wow... and not in a good way unfortunately! Go there to satisfy your curiosity maybe. One of the 2 female servers who works closing shifts, saw me walk in at around 8:30 pm when they close at 10 pm. She gave me a belittling smile while saying, "Oh god... you gotta be out of here by 9:30" and then she turned around. I replied with, "good evening, [name]. Nice to see you too." She ignored me and kept her back facing me.
The next time I came in, she gave me crap for arriving at around 8:50 pm. She got pissed off and didn't hide it that I'm someone who could arrive between 8 and 8:30 pm and still not be walking out of there until sometime between 9:45 and 10 pm. How dare I, right? Maybe because I order 3 dishes and eat slowly because it's more comfortable and healthier. My right.
She wanted me out by 9:30 so I couldn't possibly prevent her from leaving as early as she could. Kitchen closes at 9:30, she can cash out at 9:30 and... if there's any customers left in the place preventing her from leaving, it better not be me! Wow... again.
I had told her that she was acting like someone who didn't enjoy her job very much. Her response, "I love my job! You're the only one I don't like." Can totally tell that she loves her job with how quick she was to deny it and her eagerness to leave as early as the system can allow.
She called me rude and condescending and stated that I need to show more respect. I mentioned the respect I show by proactively offering to pay before 9:30 pm so the cash out can happen ASAP. She gave an insulting whoop-dee-doo response to that. Well, I could easily have been rude and condescending towards her a few times when I was in the process of defending myself. It was retaliatory.
There's other restaurants that I frequent and I get along great with all the servers. No other server has treated me (bullied me) like that. Not one! Not even close.
#restaurant #ihop #newwestminster #badservice #badserver #worstserver #bullying
ruby ann
We haven’t been here in a year or so and something has definitely changed. This time around, 5 stars ✨ all the way. Great service (Becky) and great food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: World-Famous Pancake Combo
Orna Charak
Dietary restrictions: I love their Gluten Free pancakes. Better than most other places.
Atmosphere: 4
Food: 4
Service: 5
Kay Clark
TOOK CARE OF MY DRAMA CLUB CAST AND CREW AND THE PRETTY GIRL WITH BLACK HAIR AND BLACK GLASSES IS SO SWEET IDK KNOW HER NAME THO☹️?thank you so much
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Toast Combo, Strawberry Banana French Toast, Ham Cheese and Sausage Omelet, Swedish Crepes, Happy Face Pancake Breakfast, Sandwich, Crepes, Salad, Stuffed French Toast, Silverware, World-Famous Pancake Combo, Double Blueberry Pancakes, Hash, Turkey Bacon, Chocolate Chip Pancakes, 2 Eggs, Country Fried Steak, Colorado Omelette, Strawberry Banana Waffle, Onion Rings
Itzayana Luviano
Good place for breakfast, lunch or dinner. They serve quickly and are friendly, they are very attentive to make sure everything is fine. Good place.
Kid-friendliness: Yes children's menu available and variety. ?
Wheelchair accessibility: Yeah
Atmosphere: 5
Food: 5
Service: 5
Tony Jacob
Worst service I ever had at a restaurant. So firstly they won’t split checks at this ihop forcing people to Venmo each other. Everyone at there table got there food except for me while everyone ate I had no food and our server didn’t come back to the table for 20 minutes. They just ended up putting it in a to go box. We never once got a refill on our drinks. There was pee all over the bathroom floor the urinal didn’t work and the men’s bathroom door didn’t close, they tried fixing it by taping the handle but it would keep the door closed. Seriously the worst ihop I have ever been to.
Atmosphere: 1
Food: 1
Service: 1
Dean Biegel
All good
Atmosphere: 5
Food: 5
Service: 5
cheryl van horn
Heidi was excellent...food was perfect. She was very helpful for our special order.
Atmosphere: 5
Food: 5
Service: 5
GinaJones1980
Our waitress Candace at the Queen Creek location was fantastic! She had a wonderful smile and friendly bubbly personality. The food was really good. They even sang for my son's 15th birthday.
Atmosphere: 5
Food: 5
Service: 5
Emily little
Food was absolutely terrible. Out of 5 of us 4 got sick. Definitely a waste of $60 and will not be going back again
I attend a network group at this location on Wednesday mornings. David and the rest of the staff are awesome.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: World-Famous Pancake Combo
Matty Sancho
Always enjoy coming to this location. Have to give Tammi a shout out, she was amazing! My family left full and happy, she had awesome service!
Atmosphere: 5
Food: 5
Service: 5
J D
The waitress we had was the best I have had in many years. It was so warm and friendly! The food was hot and quick. The only downfall was that after spending $30, i was still hungry after I ate. My pancakes were disgusting with whatever chunks of sugar they decided to surprise me with. Please change that decision!!!!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Hash, 2 Eggs
Lisa Prunty
Great service, staff was very friendly, fresh food. All around great store!
Atmosphere: 5
Food: 5
Service: 5
Gary Ramsey
Ordered a sude if ham. As a premiere breakfast restaurant, i expected more than a small piece of the type of ham the size abmnz appearance of a 1/2 piece of baloney.
YouTube video: youtu.be/QIIil38e0SY – trust me! OR put “Bad Customer Experience at IHOP Chris Brenner” in the YouTube search bar to find it that way. I will only respond to commenters who directly address a specific point(s) which has been made in the video. Wow... and not in a good way unfortunately! Go there to satisfy your curiosity maybe. One of the 2 female servers who works closing shifts, saw me walk in at around 8:30 pm when they close at 10 pm. She gave me a belittling smile while saying, "Oh god... you gotta be out of here by 9:30" and then she turned around. I replied with, "good evening, [name]. Nice to see you too." She ignored me and kept her back facing me. The next time I came in, she gave me crap for arriving at around 8:50 pm. She got pissed off and didn't hide it that I'm someone who could arrive between 8 and 8:30 pm and still not be walking out of there until sometime between 9:45 and 10 pm. How dare I, right? Maybe because I order 3 dishes and eat slowly because it's more comfortable and healthier. My right. She wanted me out by 9:30 so I couldn't possibly prevent her from leaving as early as she could. Kitchen closes at 9:30, she can cash out at 9:30 and... if there's any customers left in the place preventing her from leaving, it better not be me! Wow... again. I had told her that she was acting like someone who didn't enjoy her job very much. Her response, "I love my job! You're the only one I don't like." Can totally tell that she loves her job with how quick she was to deny it and her eagerness to leave as early as the system can allow. She called me rude and condescending and stated that I need to show more respect. I mentioned the respect I show by proactively offering to pay before 9:30 pm so the cash out can happen ASAP. She gave an insulting whoop-dee-doo response to that. Well, I could easily have been rude and condescending towards her a few times when I was in the process of defending myself. It was retaliatory. There's other restaurants that I frequent and I get along great with all the servers. No other server has treated me (bullied me) like that. Not one! Not even close. #restaurant #ihop #newwestminster #badservice #badserver #worstserver #bullying
We haven’t been here in a year or so and something has definitely changed. This time around, 5 stars ✨ all the way. Great service (Becky) and great food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: World-Famous Pancake Combo
Dietary restrictions: I love their Gluten Free pancakes.
Better than most other places.
Atmosphere: 4
Food: 4
Service: 5
TOOK CARE OF MY DRAMA CLUB CAST AND CREW AND THE PRETTY GIRL WITH BLACK HAIR AND BLACK GLASSES IS SO SWEET IDK KNOW HER NAME THO☹️?thank you so much
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Toast Combo, Strawberry Banana French Toast, Ham Cheese and Sausage Omelet, Swedish Crepes, Happy Face Pancake Breakfast, Sandwich, Crepes, Salad, Stuffed French Toast, Silverware, World-Famous Pancake Combo, Double Blueberry Pancakes, Hash, Turkey Bacon, Chocolate Chip Pancakes, 2 Eggs, Country Fried Steak, Colorado Omelette, Strawberry Banana Waffle, Onion Rings
Good place for breakfast, lunch or dinner.
They serve quickly and are friendly, they are very attentive to make sure everything is fine. Good place.
Kid-friendliness: Yes children's menu available and variety. ?
Wheelchair accessibility: Yeah
Atmosphere: 5
Food: 5
Service: 5
Worst service I ever had at a restaurant. So firstly they won’t split checks at this ihop forcing people to Venmo each other. Everyone at there table got there food except for me while everyone ate I had no food and our server didn’t come back to the table for 20 minutes. They just ended up putting it in a to go box. We never once got a refill on our drinks. There was pee all over the bathroom floor the urinal didn’t work and the men’s bathroom door didn’t close, they tried fixing it by taping the handle but it would keep the door closed. Seriously the worst ihop I have ever been to.
Atmosphere: 1
Food: 1
Service: 1
All good
Atmosphere: 5
Food: 5
Service: 5
Heidi was excellent...food was perfect. She was very helpful for our special order.
Atmosphere: 5
Food: 5
Service: 5
Our waitress Candace at the Queen Creek location was fantastic! She had a wonderful smile and friendly bubbly personality. The food was really good. They even sang for my son's 15th birthday.
Atmosphere: 5
Food: 5
Service: 5
Food was absolutely terrible. Out of 5 of us 4 got sick. Definitely a waste of $60 and will not be going back again
Atmosphere: 4
Food: 1
Service: 2
Restaurantji Recommends
I attend a network group at this location on Wednesday mornings. David and the rest of the staff are awesome.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: World-Famous Pancake Combo
Always enjoy coming to this location. Have to give Tammi a shout out, she was amazing! My family left full and happy, she had awesome service!
Atmosphere: 5
Food: 5
Service: 5
The waitress we had was the best I have had in many years. It was so warm and friendly! The food was hot and quick.
The only downfall was that after spending $30, i was still hungry after I ate. My pancakes were disgusting with whatever chunks of sugar they decided to surprise me with. Please change that decision!!!!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Hash, 2 Eggs
Great service, staff was very friendly, fresh food. All around great store!
Atmosphere: 5
Food: 5
Service: 5
Ordered a sude if ham. As a premiere breakfast restaurant, i expected more than a small piece of the type of ham the size abmnz appearance of a 1/2 piece of baloney.
Atmosphere: 3
Food: 2
Service: 4
Loading...