Food was cold, dry, and gross. I had chicken and fries. Second time I went it said it was open 24 hours and I sat at the drive-through for five minutes, drove around a couple times cause it looked like somebody was inside, but nobody came.
Pam Kavathas
Service is always so slow. We don't visit often at all but sometimes it is a fast meal. Tonight the Service was extremely poor.
Dustin Goss
I find it hard to believe there is only ever one person working there that's high off their rocker all the time...
James Carreno
Always great service and food. The personnel are always nice and accommodating.
Gene Estrada
Half full popcorn chicken box at 935 ordered waited 10 mins for this half box.. Came after work and no manager in store to help the crew give me a refund. Took about ten mins to come tell me I couldn't do it and would just give me a chicken box. Wasn't satisfied with the communication and horrible customer service from everyone except the young lady whom handed my my box at about 15 mins to resolve the half way filled order which I had a receipt too. Second visit was afternoon at 434 I arrived
Adrian Redding
This place was disgusting inside lobby. 80% of tables dirty. Floors & windows looked like they haven't been swept or cleaned in weeks. Soda station a mess. My appetite was lost just waiting for my order. This is a crappy managed fast food place in Queen Creek. I hope the kitchen area is complete opposite of the lobby. I can't believe how bad this place made me feel. Enough to leave this review. Someone has to care & do better. PLEASE!
Blanca Chavez
Adding description I have been at this place twice. Same slow experience. We ordered thru the drive thru. There was one car in front that was already paying. The parking lot looked decent. Inside possible one or two customers. The staff was decently nice. But my issue is that the service is way too slow. It looked as if there were only two people at 3:15pm on a Monday. The food was over-drenched in Mayo.
The other time I came there was a line in the drive through that was ridiculous. But we stayed due to the fact that we were stuck. I didn't give that one a poor rating seeing as I don't know how much people order, or if this day you were short staff. My food was decent but the workers were very nice and did apologize.
TJ MX397
For a newer restaurant, this appears to be going downhill fast. Was the only one in there (around noon), with one car in drive-thru, but it took awhile to even take my order. I filled drinks while waiting on my food and the drink area was filthy…like hadn’t been addressed all day type filthy. The floor was also very dirty. Food was up relatively quick but sourdough jack was cold and fries seemed/tasted old. For as much as this place costs these days ($39 for two meals and one additional burger), I kinda expect more.
Bigg Grizz
Took almost 15 minutes to get my food from the time I paid to the time I got my food. Food was barley warm. Don't know if I'll come back
J4yve
All I asked was for 8 piece nuggets meal, medium, with a drink. When I went to the window I waited for a minute or 2 before they opened it and quite literally TOSSED the bag of FOOD to me while saying nothing and just shut the window again. The fries were everywhere but in the cup and I ordered an eight piece and the box I opened only had four. Will probably never come back here unless it’s a last resort.
I like Jack In The Box, but this location gives me pause. It gives me pause because this is the 2nd time someone almost got their food before me eventhough they ordered AFTER me. I'm 1 person who ordered 2 things and they were multiple people that ordered multiple things. That doesn't make sense. I saw what I believed was my order sitting on the counter next to another order. I checked on my order and I was right, it was my order just sitting there. Glad I checked.
nicole Hk
Always the best customer service! Food is always piping hot and fresh I am never disappointed in the food or service here absolutely astounding quality of service! The employees are so welcoming and considerate , they nicely asked me to turn the truck off because of the sound I appreciate the hospitality they provide most definitely my favorite jack in the box! The day crew always delivers excellent service!
Kevin M. Burns
Love Jack
Angela Robinson
This rating is for the sweet manager Kylah. She's gone above and beyond for customers every time I come in. Not even just for me. She is all about phenomenal customer service. Food is always made right when I see her there, it's hot and beautifully assembled.
Tory Trejo
They gave me half order of fries instead of full fries forgot half of my order so disappointed
Food was cold, dry, and gross. I had chicken and fries. Second time I went it said it was open 24 hours and I sat at the drive-through for five minutes, drove around a couple times cause it looked like somebody was inside, but nobody came.
Service is always so slow. We don't visit often at all but sometimes it is a fast meal. Tonight the Service was extremely poor.
I find it hard to believe there is only ever one person working there that's high off their rocker all the time...
Always great service and food. The personnel are always nice and accommodating.
Half full popcorn chicken box at 935 ordered waited 10 mins for this half box.. Came after work and no manager in store to help the crew give me a refund. Took about ten mins to come tell me I couldn't do it and would just give me a chicken box. Wasn't satisfied with the communication and horrible customer service from everyone except the young lady whom handed my my box at about 15
mins to resolve the half way filled order which I had a receipt too. Second visit was afternoon at 434 I arrived
This place was disgusting inside lobby. 80% of tables dirty. Floors & windows looked like they haven't been swept or cleaned in weeks. Soda station a mess. My appetite was lost just waiting for my order. This is a crappy managed fast food place in Queen Creek. I hope the kitchen area is complete opposite of the lobby. I can't believe how bad this place made me feel. Enough to leave this review. Someone has to care & do better. PLEASE!
Adding description
I have been at this place twice. Same slow experience.
We ordered thru the drive thru. There was one car in front that was already paying. The parking lot looked decent. Inside possible one or two customers. The staff was decently nice. But my issue is that the service is way too slow. It looked as if there were only two people at 3:15pm on a Monday. The food was over-drenched in Mayo.
The other time I came there was a line in the drive through that was ridiculous. But we stayed due to the fact that we were stuck. I didn't give that one a poor rating seeing as I don't know how much people order, or if this day you were short staff. My food was decent but the workers were very nice and did apologize.
For a newer restaurant, this appears to be going downhill fast. Was the only one in there (around noon), with one car in drive-thru, but it took awhile to even take my order. I filled drinks while waiting on my food and the drink area was filthy…like hadn’t been addressed all day type filthy. The floor was also very dirty. Food was up relatively quick but sourdough jack was cold and fries seemed/tasted old. For as much as this place costs these days ($39 for two meals and one additional burger), I kinda expect more.
Took almost 15 minutes to get my food from the time I paid to the time I got my food. Food was barley warm. Don't know if I'll come back
All I asked was for 8 piece nuggets meal, medium, with a drink. When I went to the window I waited for a minute or 2 before they opened it and quite literally TOSSED the bag of FOOD to me while saying nothing and just shut the window again. The fries were everywhere but in the cup and I ordered an eight piece and the box I opened only had four. Will probably never come back here unless it’s a last resort.
Restaurantji Recommends
I like Jack In The Box, but this location gives me pause. It gives me pause because this is the 2nd time someone almost got their food before me eventhough they ordered AFTER me. I'm 1 person who ordered 2 things and they were multiple people that ordered multiple things. That doesn't make sense. I saw what I believed was my order sitting on the counter next to another order. I checked on my order and I was right, it was my order just sitting there. Glad I checked.
Always the best customer service! Food is always piping hot and fresh I am never disappointed in the food or service here absolutely astounding quality of service! The employees are so welcoming and considerate , they nicely asked me to turn the truck off because of the sound I appreciate the hospitality they provide most definitely my favorite jack in the box! The day crew always delivers excellent service!
Love Jack
This rating is for the sweet manager Kylah. She's gone above and beyond for customers every time I come in. Not even just for me. She is all about phenomenal customer service. Food is always made right when I see her there, it's hot and beautifully assembled.
They gave me half order of fries instead of full fries forgot half of my order so disappointed
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