Horrible customer service. Got my order wrong three times and had to go through the drive through three times. The staff did not care or offer even an apology. I called the manager and she suggested I drive over there a fourth time to get my money back. Would not recommend, RIDICULOUS.
Atmosphere: 1
Food: 1
Service: 1
Azure Bibeault
Just something fast on way to work, disappointed that shamrock shake was sold out
Ordered a happy meal, didn’t double check their work, got the nuggets and nothing else. They said I had to come back in to get a refund. Theft by incompetence.
Atmosphere: 3
Food: 2
Service: 1
Marcus Garner
Typical fast food chain. But I’ve always gotten good service here.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Hash Browns, Egg Mcmuffin
Kaela Biddle
lady was rude when our son accidently spilled his soda then told us to keep the lids on our washable markers that comes off with wiping the table. she took 20 mins to clean up the spill and we both are managers at a mcdonalds in phoenix. its like she got upset for having to do a job she is paid for. we come here every week for a 4 hour visit.
Food: 4
Service: 1
chris lefty
How rude are you!!! While I appreciate the difficulty of your job, I try and be polite and patient. I felt like you could have taken a moment of your time to help me. I stood at the counter, needing help with something small. Yet you chose to ignore me. I made eye contact with all 3 of your staff and even over heard one of them say, "I'm not going to deal with that" to another staff member. Staff walked by me to help others even though I had been standing there first. I hope that you don't treat all of your customers like that. Also, you guys did a shit job on putting the burgers together.
J B
Worst McDonald's experience ever. Don't ever try to order from the app! They asked me to wait up front. I waited 20 min and then went inside. They had deleted my order and just let me sit and wait. It wasn't busy inside at all. The "manager" who wasn't even wearing a name tag got huffy with me when I asked how they were going to make it up to me. "What do you want me to do, sir?" I replied, "Do something to make me want to come back to this place!" By then I had been at the McDonald's for THIRTY TWO minutes. She came back with two coins for free Big Macs. I will NEVER return to that place.
Edit 2025: Ended up going back. Still not the best McDs by any means but not nearly as bad as it was before.
Jasmine
I have lived out here 10+ years and have never had a positive interaction here. From missing items to the perpetually broken ice cream machine and now the latte maker. I don't understand why this location can't get it right.
Atmosphere: 1
Food: 1
Service: 1
Erin Eppinger
When you go inside, you can fill up your own cup anymore ! They are stopping refills, too!
Atmosphere: 3
Food: 3
Service: 3
Kylee King
I wanna know why a manager cussed out customers thinking they were stealing? Ask your employees before you start assuming, i find it funny that this manager had a problem and then didn’t want to give the GM name or phone number and then chosen to hang up the phone number? just a thought coming from a former mcdonald’s manager. So i’ll ask here i need the GM name and phone number. Thank you.
Everything is great but the soda fountain area smells like restrooms
Atmosphere: 2
Food: 5
Service: 5
Brittany Mullett
The employees were cussing and touching their faces, none of the employees were polite at all. Kinda disappointing.
Atmosphere: 1
Food: 3
Service: 1
AFTON Filson
Always an issue at this location. I mean what should you expect from fast food? Often times missing items. Ordered delivery and they seal the bag so the driver can’t check it and was missing an entire meal.
Atmosphere: 2
Food: 2
Service: 2
Sara Richardson
Got ignored in the drive thru twice after being asked if it was a mobile order. When my husband said no they just ignored him after that. Like if we had to make a mobile order we would have if someone would have said that.
Service: 1
Becky Plett
got the meal deal double burger and nugget meal for only $5 US!
Horrible customer service. Got my order wrong three times and had to go through the drive through three times. The staff did not care or offer even an apology. I called the manager and she suggested I drive over there a fourth time to get my money back. Would not recommend, RIDICULOUS.
Atmosphere: 1
Food: 1
Service: 1
Just something fast on way to work, disappointed that shamrock shake was sold out
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Chicken Nuggets, Bacon Mcdouble
Ordered a happy meal, didn’t double check their work, got the nuggets and nothing else. They said I had to come back in to get a refund. Theft by incompetence.
Atmosphere: 3
Food: 2
Service: 1
Typical fast food chain. But I’ve always gotten good service here.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Hash Browns, Egg Mcmuffin
lady was rude when our son accidently spilled his soda then told us to keep the lids on our washable markers that comes off with wiping the table. she took 20 mins to clean up the spill and we both are managers at a mcdonalds in phoenix. its like she got upset for having to do a job she is paid for. we come here every week for a 4 hour visit.
Food: 4
Service: 1
How rude are you!!!
While I appreciate the difficulty of your job, I try and be polite and patient. I felt like you could have taken a moment of your time to help me. I stood at the counter, needing help with something small. Yet you chose to ignore me. I made eye contact with all 3 of your staff and even over heard one of them say, "I'm not going to deal with that" to another staff member. Staff walked by me to help others even though I had been standing there first. I hope that you don't treat all of your customers like that. Also, you guys did a shit job on putting the burgers together.
Worst McDonald's experience ever. Don't ever try to order from the app! They asked me to wait up front. I waited 20 min and then went inside. They had deleted my order and just let me sit and wait. It wasn't busy inside at all. The "manager" who wasn't even wearing a name tag got huffy with me when I asked how they were going to make it up to me. "What do you want me to do, sir?" I replied, "Do something to make me want to come back to this place!" By then I had been at the McDonald's for THIRTY TWO minutes. She came back with two coins for free Big Macs. I will NEVER return to that place.
Edit 2025: Ended up going back. Still not the best McDs by any means but not nearly as bad as it was before.
I have lived out here 10+ years and have never had a positive interaction here. From missing items to the perpetually broken ice cream machine and now the latte maker. I don't understand why this location can't get it right.
Atmosphere: 1
Food: 1
Service: 1
When you go inside, you can fill up your own cup anymore ! They are stopping refills, too!
Atmosphere: 3
Food: 3
Service: 3
I wanna know why a manager cussed out customers thinking they were stealing? Ask your employees before you start assuming, i find it funny that this manager had a problem and then didn’t want to give the GM name or phone number and then chosen to hang up the phone number? just a thought coming from a former mcdonald’s manager. So i’ll ask here i need the GM name and phone number. Thank you.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Everything is great but the soda fountain area smells like restrooms
Atmosphere: 2
Food: 5
Service: 5
The employees were cussing and touching their faces, none of the employees were polite at all. Kinda disappointing.
Atmosphere: 1
Food: 3
Service: 1
Always an issue at this location. I mean what should you expect from fast food? Often times missing items. Ordered delivery and they seal the bag so the driver can’t check it and was missing an entire meal.
Atmosphere: 2
Food: 2
Service: 2
Got ignored in the drive thru twice after being asked if it was a mobile order. When my husband said no they just ignored him after that. Like if we had to make a mobile order we would have if someone would have said that.
Service: 1
got the meal deal double burger and nugget meal for only $5 US!
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