This Starbucks used to be so great. I don’t know what happened to it the way I got treated yesterday was very shocking especially by a shift lead or manager.
Atmosphere: 1
Food: 1
Service: 1
Brandon Nault
I go in to purchase a Starbucks cup that is priced and on the shelf. I am told I cannot buy it because of a “launch” tomorrow, whatever that means. I wasted my time and they wouldn’t take my money. This place gets dumber by the day.
Atmosphere: 1
Food: 2
Service: 1
J B
If I can give 0 Stars for this store, I would!Worst Starbucks we have ever been to. Went to this store Sunday morning on Jan 28th and noticed the line at the drive through was long (6-7 cars ahead of us) so we decided to do a mobile order instead and got out of the line. My husband ordered two drinks and one bagel. He walks in to wait for our order. I am in the car with our 2 toddlers waiting. 15 mins later, my husband is still not out with our order. I watched those cars that were ahead of us in the drive through, plus other cars that had entered behind us passing us with their orders. And I watched others entering the building ordering through the barista's and exiting out with their orders in hand. By this time, my toddlers are crying. And I’m here wondering what is happening and why isn’t my husband coming out yet.After basically 30 mins of my husband still not out, I go inside with my two crying toddlers wondering what was going on. Our ONE bagel was still being “made”. By this time, I am furious, and asked to speak to the manager.This mangager basically couldn’t tell me why our ONE bagel took 30 mins to make. 30 freaking minutes!!! All she could say was I’m sorry, I know it must be frustrating! Do you, manager. Do you really know how frustrating it is having to wait 30 minutes for a bagel to be made with 2 crying toddlers?? Do NOT sit here and tell me you know!Then this guy comes in and sees me talking to the manager and tries to start it with me…(something I will not get into bc this guy had no right to jump in our conversation when he had no idea or clue as to what was going on!) - so if you’re reading this, you big bully - shame on you for trying to scold me or trying to think you had some right to jump in our conversation when you had no idea/clue as to what was going on. Bc you saw a woman speaking to a manager upset, you assumed you knew what was going on?!Here are some pointers for this store and management. Maybe have someone work the station where all your food order comes out of. Maybe it’ll help another customer from having to wait 30 minutes - especially when there are little kids in tow. If Dunkin’ Donuts can do it, why can’t this store??Obviously, someone forgot to do their job, and one of them is including this manager I spoke with this morning!This is the WORST service I have ever encountered! This is why I don’t ever go to this Starbucks anymore!!
T.D. A (TDAWORLD)
Get some coffee :)
Atmosphere: 3
Food: 3
Service: 3
Georgie Schneider
Hello I went to this location recently for the first time. I was there at 5:05 am on Saturday 10/28/23 just after they opened for the day. I don’t typically go to Starbucks, I usually either make coffee at home or get Dutch bros to be completely honest. I had a Starbucks gift card that was given to me from my employer as one of the very few perks/ showing appreciation. Not even a pizza party haha ? anyway I have a 45 min commute to work and was out of coffee creamer so decided to go to Starbucks and use my gift card for coffee and breakfast sandwich before having to be at work by 6am.I did not get the employees name, I saw two people working inside when I pulled through the drive through.So friendly, fast, answered my questions, and then I pulled up to pay and get my stuff and they said my order was on the house. I almost cried. Thank you girls so much. I will definitely be back. I Hope their manager appreciates them and they are treated well at work!! It seriously made my day.
Atmosphere: 5
Food: 5
Service: 5
Christina W.
Wildly understaffed. It can take up to 25 minutes to get a drink here in the morning (any day of the week.) Unless you have plenty of extra time, go find a new coffee spot. I don't think management has any interest in remedying this problem. Lots of frustrated customers each morning. Plenty of apathetic staff, too.
Jennifer J.
Always have had a great experience here, and the staff is always nice!! I've had trouble with a drink in the past but they were kind about it and made me a new one. I received a nice message on my drink today, which made my day as well! I salute the workers in there for working with customers who haven't had their coffee fix yet, especially in the mornings, it's wild.
Vanessa S.
I came in for two items 11/1/23 9 am morning. my card was having trouble being processed with their machine. the First Gentleman that helped me ran my card 6-7 times and then the (what I came to find out after) store manager jumped and ran my card another 5-6 times most of those came back with error and two declines after those multiple error. after standing there embarrassed after I had just used my card for gas not even 5 min ago, she offered me my drink saying she can't give food away, as I asked to run the card for just the sandwich. so she then takes the drink off and runs the sandwich and same error continues to appear. after she tells me they can't give food away when she offered me the drink she contradicts herslef and offers the sandwich. I said yes at first but I would have to go to another location for my drink or just go home, I was annoyed and embarrassed to sit and wait for a sandwich. I called the store asking for the manager which was Zoe and this is when I found out she was the store manager she then confirms it was their machine and that they had to restart after I left and had to go out of my way to go to another location which I had no problem. i told her how she lied about not giving food away but decide too just give me the sandwich after and all she had to say was she was trying to follow all "location policy" contradicting herself once again and had no problem to do so. At the end all she could say was sorry and contradicting herself after she confirmed the problem was with her location and her card reader. disappointed that the card reader wasn't prepared when they opened or was restarted when I was there and how the storage manager handled both situation in person and over the phone. I won't be going back anytime soon as long as she's there.
Zachary A.
Ordered through DoorDash but specifically asked for BLENDED, even says it on the receipt tagged to the cup, but there was no blending whatsoever! Not even iced lol not even cold just a regular drink. None of the crumble topping I ordered and charged extra for. Sad experience.
I come here all the time, and everyone is so nice! They make my drink just right every time. Their cup selection is amazing, and they will point you to the right direction if you're looking for a cup they don't have. A lot of people complain about the wait time and there are times I've waited a bit, but this is the only Starbucks in Queen Creek or at least I know of. So there's gonna be quite some traffic, especially rush hours. If you're on a time crunch, maybe could of just gone to other ones in San Tan Valley or plan ahead better.
Atmosphere: 5
Food: 5
Service: 5
Liliane El-Ters
They cater to one agenda....Cop haters, Christian
Atmosphere: 1
Food: 1
Service: 1
Jerry Hernandez
Great service by the Starbucks team on Rittenhouse and Ellsworth Rd. My wife and I usually get a vanilla ice coffee, custom made to our taste and the taste is always perfect.
Atmosphere: 5
Service: 5
Meline T.
Makes me hella sad leaving this but if I go here 10 times a week 9 out of the 10 times my drink is wrong. Spending 6 dollars daily is a lot to have my drink wrong all the time. I get it on my way to work so it just throws my day off because this is my pick me up.
Great service
Atmosphere: 5
Food: 5
Service: 5
This Starbucks used to be so great. I don’t know what happened to it the way I got treated yesterday was very shocking especially by a shift lead or manager.
Atmosphere: 1
Food: 1
Service: 1
I go in to purchase a Starbucks cup that is priced and on the shelf. I am told I cannot buy it because of a “launch” tomorrow, whatever that means. I wasted my time and they wouldn’t take my money. This place gets dumber by the day.
Atmosphere: 1
Food: 2
Service: 1
If I can give 0 Stars for this store, I would!Worst Starbucks we have ever been to. Went to this store Sunday morning on Jan 28th and noticed the line at the drive through was long (6-7 cars ahead of us) so we decided to do a mobile order instead and got out of the line. My husband ordered two drinks and one bagel. He walks in to wait for our order. I am in the car with our 2 toddlers waiting. 15 mins later, my husband is still not out with our order. I watched those cars that were ahead of us in the drive through, plus other cars that had entered behind us passing us with their orders. And I watched others entering the building ordering through the barista's and exiting out with their orders in hand. By this time, my toddlers are crying. And I’m here wondering what is happening and why isn’t my husband coming out yet.After basically 30 mins of my husband still not out, I go inside with my two crying toddlers wondering what was going on. Our ONE bagel was still being “made”. By this time, I am furious, and asked to speak to the manager.This mangager basically couldn’t tell me why our ONE bagel took 30 mins to make. 30 freaking minutes!!! All she could say was I’m sorry, I know it must be frustrating! Do you, manager. Do you really know how frustrating it is having to wait 30 minutes for a bagel to be made with 2 crying toddlers?? Do NOT sit here and tell me you know!Then this guy comes in and sees me talking to the manager and tries to start it with me…(something I will not get into bc this guy had no right to jump in our conversation when he had no idea or clue as to what was going on!) - so if you’re reading this, you big bully - shame on you for trying to scold me or trying to think you had some right to jump in our conversation when you had no idea/clue as to what was going on. Bc you saw a woman speaking to a manager upset, you assumed you knew what was going on?!Here are some pointers for this store and management. Maybe have someone work the station where all your food order comes out of. Maybe it’ll help another customer from having to wait 30 minutes - especially when there are little kids in tow. If Dunkin’ Donuts can do it, why can’t this store??Obviously, someone forgot to do their job, and one of them is including this manager I spoke with this morning!This is the WORST service I have ever encountered! This is why I don’t ever go to this Starbucks anymore!!
Get some coffee :)
Atmosphere: 3
Food: 3
Service: 3
Hello I went to this location recently for the first time. I was there at 5:05 am on Saturday 10/28/23 just after they opened for the day. I don’t typically go to Starbucks, I usually either make coffee at home or get Dutch bros to be completely honest. I had a Starbucks gift card that was given to me from my employer as one of the very few perks/ showing appreciation. Not even a pizza party haha ? anyway I have a 45 min commute to work and was out of coffee creamer so decided to go to Starbucks and use my gift card for coffee and breakfast sandwich before having to be at work by 6am.I did not get the employees name, I saw two people working inside when I pulled through the drive through.So friendly, fast, answered my questions, and then I pulled up to pay and get my stuff and they said my order was on the house. I almost cried. Thank you girls so much. I will definitely be back. I Hope their manager appreciates them and they are treated well at work!! It seriously made my day.
Atmosphere: 5
Food: 5
Service: 5
Wildly understaffed. It can take up to 25 minutes to get a drink here in the morning (any day of the week.) Unless you have plenty of extra time, go find a new coffee spot. I don't think management has any interest in remedying this problem. Lots of frustrated customers each morning. Plenty of apathetic staff, too.
Always have had a great experience here, and the staff is always nice!! I've had trouble with a drink in the past but they were kind about it and made me a new one. I received a nice message on my drink today, which made my day as well! I salute the workers in there for working with customers who haven't had their coffee fix yet, especially in the mornings, it's wild.
I came in for two items 11/1/23 9 am morning. my card was having trouble being processed with their machine. the First Gentleman that helped me ran my card 6-7 times and then the (what I came to find out after) store manager jumped and ran my card another 5-6 times most of those came back with error and two declines after those multiple error. after standing there embarrassed after I had just used my card for gas not even 5 min ago, she offered me my drink saying she can't give food away, as I asked to run the card for just the sandwich. so she then takes the drink off and runs the sandwich and same error continues to appear. after she tells me they can't give food away when she offered me the drink she contradicts herslef and offers the sandwich. I said yes at first but I would have to go to another location for my drink or just go home, I was annoyed and embarrassed to sit and wait for a sandwich. I called the store asking for the manager which was Zoe and this is when I found out she was the store manager she then confirms it was their machine and that they had to restart after I left and had to go out of my way to go to another location which I had no problem. i told her how she lied about not giving food away but decide too just give me the sandwich after and all she had to say was she was trying to follow all "location policy" contradicting herself once again and had no problem to do so. At the end all she could say was sorry and contradicting herself after she confirmed the problem was with her location and her card reader. disappointed that the card reader wasn't prepared when they opened or was restarted when I was there and how the storage manager handled both situation in person and over the phone. I won't be going back anytime soon as long as she's there.
Ordered through DoorDash but specifically asked for BLENDED, even says it on the receipt tagged to the cup, but there was no blending whatsoever! Not even iced lol not even cold just a regular drink. None of the crumble topping I ordered and charged extra for. Sad experience.
Restaurantji Recommends
I come here all the time, and everyone is so nice! They make my drink just right every time. Their cup selection is amazing, and they will point you to the right direction if you're looking for a cup they don't have. A lot of people complain about the wait time and there are times I've waited a bit, but this is the only Starbucks in Queen Creek or at least I know of. So there's gonna be quite some traffic, especially rush hours. If you're on a time crunch, maybe could of just gone to other ones in San Tan Valley or plan ahead better.
Atmosphere: 5
Food: 5
Service: 5
They cater to one agenda....Cop haters, Christian
Atmosphere: 1
Food: 1
Service: 1
Great service by the Starbucks team on Rittenhouse and Ellsworth Rd. My wife and I usually get a vanilla ice coffee, custom made to our taste and the taste is always perfect.
Atmosphere: 5
Service: 5
Makes me hella sad leaving this but if I go here 10 times a week 9 out of the 10 times my drink is wrong. Spending 6 dollars daily is a lot to have my drink wrong all the time. I get it on my way to work so it just throws my day off because this is my pick me up.
They got my order right good stuff