If I could give a Zero I would. Stood in line for about 10 min while Alexis and Aroura had a conversation with another employee. They all seen us in line and carried on with the conversation. I usually don't care, but take care of your customers first. Didn't give no customer service just rang me up and didn't help with the giftcard. I asked for extra caramel and the entire drink is just caramel, no coffee. Alexis seemed to have an attitude and no customer service experience at all.
Atmosphere: 1
Food: 1
Service: 1
Sammie Panus
Don't ask for an iced drink without the ice because you will not get a full drink, even though last week you got the same drink and it was full. And the week before.. and the week before. But today, no, now they wanna give attitude and turn away and pretend I'm not there when I just wanted my 13$ worth of drinks to be full. If they really want to lose a regular customer over 5 cents of drink then they can. The Starbucks by Walmart always gives me a full drink without ice. Always.
Sammie Robinson
Don't ask for an iced drink without the ice because you will not get a full drink, even though last week you got the same drink and it was full. And the week before.. and the week before. But today, no, now they wanna give attitude and turn away and pretend I'm not there when I just wanted my 13$ worth of drinks to be full. If they really want to lose a regular customer over 5 cents of drink then they can. The Starbucks by Walmart always gives me a full drink without ice. Always.
Brett Addams
Slow and poor service. Typical of this particular location. I went in with my son this morning, who wanted a cake pop, then had to wait nearly 10 minutes for them to bag it and give it to us. There is a "line", she said. That would be for drinks, you don't even heat a cake pop up just give him the cake pop and we can leave.
Anyways. This place sucks. If you're the woman I spoke to at the counter who made the "line" comment, I hope you eat cement.
Atmosphere: 1
Food: 2
Service: 1
Eric Hulse
Closing times are wrong they stop serving around 6:30 pm.
Atmosphere: 3
Food: 4
Service: 1
Coral Schlossberg
Rude customer service. While I’m ordering the two baristas are looking at one’s phone as if I was an inconvenience. You don’t expect to get treated like that at a Starbucks….
Atmosphere: 1
Service: 1
Denisse acosta
I use this location to grab coffee, it seems disrespectful to the customer who is waiting in line for their turn, go to another person who didn't wait in line, I stayed waiting and I already had more than 5 minutes waiting for my turn. The people who are there in the morning are quite slow when it comes to customer service. I think you should pay more attention to that point.
Atmosphere: 1
Food: 4
Service: 1
unamed
gave me an expired loaf
Brett Holub
Slow and poor service. Typical of this particular location. I went in with my son this morning, who wanted a cake pop, then had to wait nearly 10 minutes for them to bag it and give it to us. There is a "line", she said. That would be for drinks, you don't even heat a cake pop up just give him the cake pop and we can leave.Anyways. This place sucks. If you're the woman I spoke to at the counter who made the "line" comment, I hope you eat cement.
Atmosphere: 1
Food: 2
Service: 1
Lex Cinderella
Dont come to this location if you want to have a nice drink made the correct way...Came here this morning, Ashley and Alexis weren't welcoming they helped everyone before us even two people that came 5 minutes after us and aslo severed them before. If youre biased you shouldnt be worked there!!! Once we got to the register they didn't say we'll be right with you they just both made us wait for about 5 minutes. Then when ashley did decide to help us she was quite rude we asked for green tea and she said those don't come sweetened without asking if we wanted it sweeted. She then asked what size my boyfriend wanted he said the same size and my green tea and then she said we only do Trentas in that size when he asked for that size and then they proceeded to make our drinks fill everyone else's to the top but didn't even bother to finshed filling our drinks, she decided to put the biggest pieces of ice because they didn't bother to make our drinks the right way. My boyfriends drink is supposed to to be green tea but it tasted like black tea!!! These girls need to be retrained or they need to work with people who actually care and don't choose to be biased just picking and choosing who they wanna be nice too.... just so much disrespect!!! Won't be back here it's just a shame... just got home they didnt even care to take the bread out of the paper
Online said it opens at 6 am. I have been to this location multiple times at 7 am and they were open, but apparently they don’t open at 6am. Update your website. And now I have to call a number to cancel an order.
Rebecca Ann Z
Been here many times with good service but today - nope! 8 people in line; 5 people waiting for their drinks, with one young lady stuck making all the drinks by herself…There were 3 behind the counter. The guy at the register was very friendly to everyone (points!) but then this one dark-haired lady with it in a bun is just busy talking to non-customers and then steps outside of the counter to talk w other customers further back in line, then stepped outside for what looked like a break. As I was leaving, because the line was incredibly long and I had been in it for 15 minutes and still not to the counter, that same lady finally came back in as I was walking out with no drink. She appeared to have no sense of urgency yet the other two were working as fast as they could.
Rebecca Z
Been here many times with good service but today - nope! 8 people in line; 5 people waiting for their drinks, with one young lady stuck making all the drinks by herself…There were 3 behind the counter. The guy at the register was very friendly to everyone (points!) but then this one dark-haired lady with it in a bun is just busy talking to non-customers and then steps outside of the counter to talk w other customers further back in line, then stepped outside for what looked like a break. As I was leaving, because the line was incredibly long and I had been in it for 15 minutes and still not to the counter, that same lady finally came back in as I was walking out with no drink. She appeared to have no sense of urgency yet the other two were working as fast as they could.
Aaron Estrada
Jacob was great went the extra mile to help me today. Thank you so much!
Richard Isaka
Friendly staff , clean and quick not to forget a variety delicious coffees, teas ,refreshners and food to choose from . They get my chai right every time ??.
If I could give a Zero I would. Stood in line for about 10 min while Alexis and Aroura had a conversation with another employee. They all seen us in line and carried on with the conversation.
I usually don't care, but take care of your customers first.
Didn't give no customer service just rang me up and didn't help with the giftcard.
I asked for extra caramel and the entire drink is just caramel, no coffee. Alexis seemed to have an attitude and no customer service experience at all.
Atmosphere: 1
Food: 1
Service: 1
Don't ask for an iced drink without the ice because you will not get a full drink, even though last week you got the same drink and it was full. And the week before.. and the week before. But today, no, now they wanna give attitude and turn away and pretend I'm not there when I just wanted my 13$ worth of drinks to be full.
If they really want to lose a regular customer over 5 cents of drink then they can. The Starbucks by Walmart always gives me a full drink without ice. Always.
Don't ask for an iced drink without the ice because you will not get a full drink, even though last week you got the same drink and it was full. And the week before.. and the week before. But today, no, now they wanna give attitude and turn away and pretend I'm not there when I just wanted my 13$ worth of drinks to be full.
If they really want to lose a regular customer over 5 cents of drink then they can. The Starbucks by Walmart always gives me a full drink without ice. Always.
Slow and poor service. Typical of this particular location. I went in with my son this morning, who wanted a cake pop, then had to wait nearly 10 minutes for them to bag it and give it to us. There is a "line", she said. That would be for drinks, you don't even heat a cake pop up just give him the cake pop and we can leave.
Anyways. This place sucks. If you're the woman I spoke to at the counter who made the "line" comment, I hope you eat cement.
Atmosphere: 1
Food: 2
Service: 1
Closing times are wrong they stop serving around 6:30 pm.
Atmosphere: 3
Food: 4
Service: 1
Rude customer service. While I’m ordering the two baristas are looking at one’s phone as if I was an inconvenience. You don’t expect to get treated like that at a Starbucks….
Atmosphere: 1
Service: 1
I use this location to grab coffee, it seems disrespectful to the customer who is waiting in line for their turn, go to another person who didn't wait in line, I stayed waiting and I already had more than 5 minutes waiting for my turn. The people who are there in the morning are quite slow when it comes to customer service. I think you should pay more attention to that point.
Atmosphere: 1
Food: 4
Service: 1
gave me an expired loaf
Slow and poor service. Typical of this particular location. I went in with my son this morning, who wanted a cake pop, then had to wait nearly 10 minutes for them to bag it and give it to us. There is a "line", she said. That would be for drinks, you don't even heat a cake pop up just give him the cake pop and we can leave.Anyways. This place sucks. If you're the woman I spoke to at the counter who made the "line" comment, I hope you eat cement.
Atmosphere: 1
Food: 2
Service: 1
Dont come to this location if you want to have a nice drink made the correct way...Came here this morning, Ashley and Alexis weren't welcoming they helped everyone before us even two people that came 5 minutes after us and aslo severed them before. If youre biased you shouldnt be worked there!!! Once we got to the register they didn't say we'll be right with you they just both made us wait for about 5 minutes. Then when ashley did decide to help us she was quite rude we asked for green tea and she said those don't come sweetened without asking if we wanted it sweeted. She then asked what size my boyfriend wanted he said the same size and my green tea and then she said we only do Trentas in that size when he asked for that size and then they proceeded to make our drinks fill everyone else's to the top but didn't even bother to finshed filling our drinks, she decided to put the biggest pieces of ice because they didn't bother to make our drinks the right way. My boyfriends drink is supposed to to be green tea but it tasted like black tea!!! These girls need to be retrained or they need to work with people who actually care and don't choose to be biased just picking and choosing who they wanna be nice too.... just so much disrespect!!! Won't be back here it's just a shame... just got home they didnt even care to take the bread out of the paper
Restaurantji Recommends
Online said it opens at 6 am. I have been to this location multiple times at 7 am and they were open, but apparently they don’t open at 6am. Update your website. And now I have to call a number to cancel an order.
Been here many times with good service but today - nope! 8 people in line; 5 people waiting for their drinks, with one young lady stuck making all the drinks by herself…There were 3 behind the counter. The guy at the register was very friendly to everyone (points!) but then this one dark-haired lady with it in a bun is just busy talking to non-customers and then steps outside of the counter to talk w other customers further back in line, then stepped outside for what looked like a break. As I was leaving, because the line was incredibly long and I had been in it for 15 minutes and still not to the counter, that same lady finally came back in as I was walking out with no drink. She appeared to have no sense of urgency yet the other two were working as fast as they could.
Been here many times with good service but today - nope! 8 people in line; 5 people waiting for their drinks, with one young lady stuck making all the drinks by herself…There were 3 behind the counter. The guy at the register was very friendly to everyone (points!) but then this one dark-haired lady with it in a bun is just busy talking to non-customers and then steps outside of the counter to talk w other customers further back in line, then stepped outside for what looked like a break. As I was leaving, because the line was incredibly long and I had been in it for 15 minutes and still not to the counter, that same lady finally came back in as I was walking out with no drink. She appeared to have no sense of urgency yet the other two were working as fast as they could.
Jacob was great went the extra mile to help me today. Thank you so much!
Friendly staff , clean and quick not to forget a variety delicious coffees, teas ,refreshners and food to choose from . They get my chai right every time ??.
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