This place has the worst customer service that I have ever seen. I walked in and I got a head nod from an older employee with glasses. The other employee there waited about 3 minutes before acknowledging I was there. When he looked up at me there was an awkward silence. I wasn’t sure if I was supposed to order or not. Come on subway. Train your employees on customer service please.
Atmosphere: 1
Food: 1
Service: 1
Saharra Trujillo
I was putting in an order on the app.I DELIBERATELY changed the restaurant from one in Las Vegas to this one. Then when I hit send, the app changed it back.
There is no way to cancel in the app. Called the Vegas restaurant they said they couldn't help. Called the corporate number and they say to submit feedback online.
I don't need feedback. I need to cancel an order and be refunded.
I would've just made the same order at this restaurant near me but not anymore since I can't pay double for one sandwich.
I mentioned that this franchise might complain to corporate because they were cost money I would've spent with them because of this situation, and the lady at the counter said no, they aren't affected. So apparently it's all me. My problem. No one to help. I didn't even ask her to do anything but to consider complaining to corporate.
Know what? If people are going to act like that, I don't want you to have any of my money anyway.
Atmosphere: 1
Food: 1
Service: 1
chad hammerton
Waiting in line for 20 mins before someone helped me. No one in front of me. I see why they have a 3.4 star. Get better people. Wish I could have put zero.
Atmosphere: 1
Service: 1
Lizy Bohl
March 26, 2025 About 8:30pm I'm waiting for about 5 minutes for Someone to come ask my order in an empty line and there's a group of teenagers chatting it up and they clearly don't work there dressed in pjs, gothic clothes no uniform and hair not out up and then someone finally comes over and all the kids follow and they act like they're "training" knowing they're not. Very disappointed. Won't eat there again!!
Atmosphere: 1
Food: 1
Service: 1
shawna madrid
Very horrible experience I ordered my husband a sandwich online and when I went to pick it up at store there was a problem they said it was never ordered in but maybe was a glitch. If It’s a glitch they still should have honored making the sandwich as I showed her the receipt of payment and she still argued with me and said they never received the order. This is a blatant lie. I showed her the receipt of payment. I showed her the store where it was ordered. They said they never received it. I don’t believe it. very horrible. Customer service didn’t try to fix or remedy the problem didn’t offer to make a sandwich to make it right was very rude and didn’t care. This place will never get our money again..
Atmosphere: 1
Service: 1
Jeff Kennady
Great service answered my questions and just was absolutely so nice to talk to the people working there and the food was good 10/10
Atmosphere: 3
Food: 5
Service: 5
Baylie Westervelt
I just ordered through Postmates and my sandwich had a long brown hair in it. Disgusting.
Jeremy Christensen
Did a online order and nothing was right horrible subway don’t use this one
Atmosphere: 1
Food: 1
Service: 1
S M
Did an online order, got home and my sandwich which was only supposed to be meat and cheese…. Had lettuce, olives and ranch. How the eff do you even mess up a sandwich like that???!! It was literally just supposed to be bread, meat, and cheese and toasted. Instead I have a sandwich that I can’t eat because of a health issue
Atmosphere: 1
Food: 1
Service: 1
Kimberly Olave
1000 stars 🌟 🤩 The two girls that work on Sunday deserve an excellence in customer service! Good job subway!
This actually use to be a good subway, and now it’s the worst one I’ve been too. I stood there waiting for someone to acknowledge me for almost 5 min. Mind you, I’m holding a baby and have my 8 year old with me. I understand online orders are important, but so is the customer that is standing directly in front of you wanting to buy and eat some food. I still wasn’t helped for almost 10 minutes , while they sat behind their counter talking about online orders and I ended up walking out. Beyond disappointed because I do love subway sandwiches, but I will not be coming to this one, I’ll drive an extra 5 min to find a different one.
Atmosphere: 1
Service: 1
Bri Green
Had a doordash order that said it was ready for pickup at the store. I arrived at the store noticed the window light was off . Called doordash they stated that the order shows ready. I saw a worker in there cleaning and assumed I could pick up the order. I knocked on the glass, initially she just ignored me. I knocked again and shoes here the screen twice and she just kept mouthing from behind the counter that they were closed . Finally she came to the window and banged her finger behind the sign to insinuate that I couldn’t read the huge sign on the window and wouldn’t even open the door to or listen when I tried to show her the doordash order and I felt she was discriminating against me . Very rude , employee. I asked her name and she then lied and said she couldn’t give her name . Horrible and racist employee.
Damón C-M
They gave one of three subs ordered to someone else, and made me feel like I was a thief trying to scam a free $7.00 sub from them. VERY unprofessional, will never come to this store again.
Atmosphere: 2
Food: 2
Service: 1
Gene Estrada
Got very sick went back to complain and door's locked at 945 early then close time then my Uber driver pi CC king up his girl there said wasn't and lied to me in my face Said wasn't Uber but exactly same plates I'll be contacting authorities on this as mu safely was in incident
We went here at 8:50 and the second we walked in someone inside yelled at us "We are closed man" and started laughing at us. This is absolutely ridiculous behavior, and honestly the rudest experience I've ever had. How was I supposed to know that they don't close at 9, that they actually close like 20 mins before 9. If you close at freaking 8:30 you should probably mark that at your location. I will NEVER be back here.
This place has the worst customer service that I have ever seen. I walked in and I got a head nod from an older employee with glasses. The other employee there waited about 3 minutes before acknowledging I was there. When he looked up at me there was an awkward silence. I wasn’t sure if I was supposed to order or not. Come on subway. Train your employees on customer service please.
Atmosphere: 1
Food: 1
Service: 1
I was putting in an order on the app.I DELIBERATELY changed the restaurant from one in Las Vegas to this one. Then when I hit send, the app changed it back.
There is no way to cancel in the app. Called the Vegas restaurant they said they couldn't help. Called the corporate number and they say to submit feedback online.
I don't need feedback. I need to cancel an order and be refunded.
I would've just made the same order at this restaurant near me but not anymore since I can't pay double for one sandwich.
I mentioned that this franchise might complain to corporate because they were cost money I would've spent with them because of this situation, and the lady at the counter said no, they aren't affected. So apparently it's all me. My problem. No one to help. I didn't even ask her to do anything but to consider complaining to corporate.
Know what? If people are going to act like that, I don't want you to have any of my money anyway.
Atmosphere: 1
Food: 1
Service: 1
Waiting in line for 20 mins before someone helped me. No one in front of me. I see why they have a 3.4 star. Get better people. Wish I could have put zero.
Atmosphere: 1
Service: 1
March 26, 2025 About 8:30pm I'm waiting for about 5 minutes for
Someone to come ask my order in an empty line and there's a group of teenagers chatting it up and they clearly don't work there dressed in pjs, gothic clothes no uniform and hair not out up and then someone finally comes over and all the kids follow and they act like they're "training" knowing they're not. Very disappointed. Won't eat there again!!
Atmosphere: 1
Food: 1
Service: 1
Very horrible experience I ordered my husband a sandwich online and when I went to pick it up at store there was a problem they said it was never ordered in but maybe was a glitch. If It’s a glitch they still should have honored making the sandwich as I showed her the receipt of payment and she still argued with me and said they never received the order. This is a blatant lie. I showed her the receipt of payment. I showed her the store where it was ordered. They said they never received it. I don’t believe it. very horrible. Customer service didn’t try to fix or remedy the problem didn’t offer to make a sandwich to make it right was very rude and didn’t care. This place will never get our money again..
Atmosphere: 1
Service: 1
Great service answered my questions and just was absolutely so nice to talk to the people working there and the food was good 10/10
Atmosphere: 3
Food: 5
Service: 5
I just ordered through Postmates and my sandwich had a long brown hair in it. Disgusting.
Did a online order and nothing was right horrible subway don’t use this one
Atmosphere: 1
Food: 1
Service: 1
Did an online order, got home and my sandwich which was only supposed to be meat and cheese…. Had lettuce, olives and ranch.
How the eff do you even mess up a sandwich like that???!!
It was literally just supposed to be bread, meat, and cheese and toasted.
Instead I have a sandwich that I can’t eat because of a health issue
Atmosphere: 1
Food: 1
Service: 1
1000 stars 🌟 🤩
The two girls that work on Sunday deserve an excellence in customer service! Good job subway!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This actually use to be a good subway, and now it’s the worst one I’ve been too. I stood there waiting for someone to acknowledge me for almost 5 min. Mind you, I’m holding a baby and have my 8 year old with me. I understand online orders are important, but so is the customer that is standing directly in front of you wanting to buy and eat some food. I still wasn’t helped for almost 10 minutes , while they sat behind their counter talking about online orders and I ended up walking out. Beyond disappointed because I do love subway sandwiches, but I will not be coming to this one, I’ll drive an extra 5 min to find a different one.
Atmosphere: 1
Service: 1
Had a doordash order that said it was ready for pickup at the store. I arrived at the store noticed the window light was off . Called doordash they stated that the order shows ready. I saw a worker in there cleaning and assumed I could pick up the order. I knocked on the glass, initially she just ignored me. I knocked again and shoes here the screen twice and she just kept mouthing from behind the counter that they were closed . Finally she came to the window and banged her finger behind the sign to insinuate that I couldn’t read the huge sign on the window and wouldn’t even open the door to or listen when I tried to show her the doordash order and I felt she was discriminating against me . Very rude , employee. I asked her name and she then lied and said she couldn’t give her name . Horrible and racist employee.
They gave one of three subs ordered to someone else, and made me feel like I was a thief trying to scam a free $7.00 sub from them. VERY unprofessional, will never come to this store again.
Atmosphere: 2
Food: 2
Service: 1
Got very sick went back to complain and door's locked at 945 early then close time then my Uber driver pi CC king up his girl there said wasn't and lied to me in my face Said wasn't Uber but exactly same plates I'll be contacting authorities on this as mu safely was in incident
Vegetarian options: Not good
Dietary restrictions: No response
Kid-friendliness: No
Recommended dishes: Auntie Anne's Footlong Pretzel
We went here at 8:50 and the second we walked in someone inside yelled at us "We are closed man" and started laughing at us. This is absolutely ridiculous behavior, and honestly the rudest experience I've ever had. How was I supposed to know that they don't close at 9, that they actually close like 20 mins before 9. If you close at freaking 8:30 you should probably mark that at your location. I will NEVER be back here.
Atmosphere: 1
Food: 1
Service: 1
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