I’ve been eating at this Subway for quite some time because my kid loves the meatball sub, so we come here often. Unfortunately, this location consistently has issues, and today was the last straw. The day prior to this visit, I ordered three footlong subs and also purchased a soft drink. When I went to fill the drink, every single flavor was either flat, missing carbonation, or had no syrup at all. The employees told me the owner was already aware of the issue but that there had been no progress in fixing it. I should have complained then, but I didn’t. The next day, I returned and ordered three footlong subs again. Based on the current promotion, I should have received a free sub since I had purchased three the day before. When I asked the employee at checkout about the free sub, she told me yes and said she took it off the bill. After checking my receipt, I was charged full price for all three subs, and they also used a $2 reward redemption from my account without fixing the promotion. When I asked them to resolve it, I was told they could refund the cost of one sandwich—which would have been fine—until she then said she had to physically take the sandwich back because of the refund. That makes absolutely no sense. The sandwich was already made, and the mistake was theirs. The end result was that I lost my free sub entirely. Between the broken drink machine that the owner apparently knows about, repeated checkout errors, and employees who clearly aren’t trained on how to handle promotions or customer issues, there seems to be a larger problem with ownership and training at this location. I would not recommend this Subway. I’ve had issues here on multiple occasions, and unless there are serious changes made, I won’t be returning.
Atmosphere: 1
Food: 1
Service: 1
Sammie Ross
This Subway is the best location in the area. The subs are always very full and very well made. Won't go to any other location!
Atmosphere: 5
Food: 5
Service: 5
Mary Thompson
I ordered online once, went in once. twice in a row now they have gotten my order wrong. . I started going here because the one in walmart sucks too. 1st time here was a walk in and they switched up the sandwiches and put wrong toppings on the wrong sandwich and the whole time the chick seemed to have an attitude and didnt know how to make a sandwich. 2nd time was online, I added avocado on mine (which they charge extra for) and they didn't put it on there! 😡 and of course I dont realize till i get home, ugh cmon subway. This is the 2nd location to disappoint me.
Atmosphere: 3
Food: 4
Service: 2
Glenda Patterson
Food tasted old and stale. Bread was ok. Cookies were hard. I won't go back to this one. I usually love Subway
Atmosphere: 1
Food: 1
Service: 4
Ruben Torres
This place has the worst customer service that I have ever seen. I walked in and I got a head nod from an older employee with glasses. The other employee there waited about 3 minutes before acknowledging I was there. When he looked up at me there was an awkward silence. I wasn’t sure if I was supposed to order or not. Come on subway. Train your employees on customer service please.
Atmosphere: 1
Food: 1
Service: 1
Saharra Trujillo
I was putting in an order on the app.I DELIBERATELY changed the restaurant from one in Las Vegas to this one. Then when I hit send, the app changed it back.
There is no way to cancel in the app. Called the Vegas restaurant they said they couldn't help. Called the corporate number and they say to submit feedback online.
I don't need feedback. I need to cancel an order and be refunded.
I would've just made the same order at this restaurant near me but not anymore since I can't pay double for one sandwich.
I mentioned that this franchise might complain to corporate because they were cost money I would've spent with them because of this situation, and the lady at the counter said no, they aren't affected. So apparently it's all me. My problem. No one to help. I didn't even ask her to do anything but to consider complaining to corporate.
Know what? If people are going to act like that, I don't want you to have any of my money anyway.
Atmosphere: 1
Food: 1
Service: 1
chad hammerton
Waiting in line for 20 mins before someone helped me. No one in front of me. I see why they have a 3.4 star. Get better people. Wish I could have put zero.
Atmosphere: 1
Service: 1
Lizy Bohl
March 26, 2025 About 8:30pm I'm waiting for about 5 minutes for Someone to come ask my order in an empty line and there's a group of teenagers chatting it up and they clearly don't work there dressed in pjs, gothic clothes no uniform and hair not out up and then someone finally comes over and all the kids follow and they act like they're "training" knowing they're not. Very disappointed. Won't eat there again!!
Atmosphere: 1
Food: 1
Service: 1
shawna madrid
Very horrible experience I ordered my husband a sandwich online and when I went to pick it up at store there was a problem they said it was never ordered in but maybe was a glitch. If It’s a glitch they still should have honored making the sandwich as I showed her the receipt of payment and she still argued with me and said they never received the order. This is a blatant lie. I showed her the receipt of payment. I showed her the store where it was ordered. They said they never received it. I don’t believe it. very horrible. Customer service didn’t try to fix or remedy the problem didn’t offer to make a sandwich to make it right was very rude and didn’t care. This place will never get our money again..
Atmosphere: 1
Service: 1
Jeff Kennady
Great service answered my questions and just was absolutely so nice to talk to the people working there and the food was good 10/10
I just ordered through Postmates and my sandwich had a long brown hair in it. Disgusting.
Jeremy Christensen
Did a online order and nothing was right horrible subway don’t use this one
Atmosphere: 1
Food: 1
Service: 1
S M
Did an online order, got home and my sandwich which was only supposed to be meat and cheese…. Had lettuce, olives and ranch. How the eff do you even mess up a sandwich like that???!! It was literally just supposed to be bread, meat, and cheese and toasted. Instead I have a sandwich that I can’t eat because of a health issue
Atmosphere: 1
Food: 1
Service: 1
Kimberly Olave
1000 stars 🌟 🤩 The two girls that work on Sunday deserve an excellence in customer service! Good job subway!
Atmosphere: 5
Food: 5
Service: 5
Rachelle Powers
This actually use to be a good subway, and now it’s the worst one I’ve been too. I stood there waiting for someone to acknowledge me for almost 5 min. Mind you, I’m holding a baby and have my 8 year old with me. I understand online orders are important, but so is the customer that is standing directly in front of you wanting to buy and eat some food. I still wasn’t helped for almost 10 minutes , while they sat behind their counter talking about online orders and I ended up walking out. Beyond disappointed because I do love subway sandwiches, but I will not be coming to this one, I’ll drive an extra 5 min to find a different one.
I’ve been eating at this Subway for quite some time because my kid loves the meatball sub, so we come here often. Unfortunately, this location consistently has issues, and today was the last straw.
The day prior to this visit, I ordered three footlong subs and also purchased a soft drink. When I went to fill the drink, every single flavor was either flat, missing carbonation, or had no syrup at all. The employees told me the owner was already aware of the issue but that there had been no progress in fixing it. I should have complained then, but I didn’t.
The next day, I returned and ordered three footlong subs again. Based on the current promotion, I should have received a free sub since I had purchased three the day before. When I asked the employee at checkout about the free sub, she told me yes and said she took it off the bill. After checking my receipt, I was charged full price for all three subs, and they also used a $2 reward redemption from my account without fixing the promotion.
When I asked them to resolve it, I was told they could refund the cost of one sandwich—which would have been fine—until she then said she had to physically take the sandwich back because of the refund. That makes absolutely no sense. The sandwich was already made, and the mistake was theirs. The end result was that I lost my free sub entirely.
Between the broken drink machine that the owner apparently knows about, repeated checkout errors, and employees who clearly aren’t trained on how to handle promotions or customer issues, there seems to be a larger problem with ownership and training at this location.
I would not recommend this Subway. I’ve had issues here on multiple occasions, and unless there are serious changes made, I won’t be returning.
Atmosphere: 1
Food: 1
Service: 1
This Subway is the best location in the area. The subs are always very full and very well made. Won't go to any other location!
Atmosphere: 5
Food: 5
Service: 5
I ordered online once, went in once. twice in a row now they have gotten my order wrong. . I started going here because the one in walmart sucks too. 1st time here was a walk in and they switched up the sandwiches and put wrong toppings on the wrong sandwich and the whole time the chick seemed to have an attitude and didnt know how to make a sandwich. 2nd time was online, I added avocado on mine (which they charge extra for) and they didn't put it on there! 😡 and of course I dont realize till i get home, ugh cmon subway. This is the 2nd location to disappoint me.
Atmosphere: 3
Food: 4
Service: 2
Food tasted old and stale. Bread was ok. Cookies were hard. I won't go back to this one. I usually love Subway
Atmosphere: 1
Food: 1
Service: 4
This place has the worst customer service that I have ever seen. I walked in and I got a head nod from an older employee with glasses. The other employee there waited about 3 minutes before acknowledging I was there. When he looked up at me there was an awkward silence. I wasn’t sure if I was supposed to order or not. Come on subway. Train your employees on customer service please.
Atmosphere: 1
Food: 1
Service: 1
I was putting in an order on the app.I DELIBERATELY changed the restaurant from one in Las Vegas to this one. Then when I hit send, the app changed it back.
There is no way to cancel in the app. Called the Vegas restaurant they said they couldn't help. Called the corporate number and they say to submit feedback online.
I don't need feedback. I need to cancel an order and be refunded.
I would've just made the same order at this restaurant near me but not anymore since I can't pay double for one sandwich.
I mentioned that this franchise might complain to corporate because they were cost money I would've spent with them because of this situation, and the lady at the counter said no, they aren't affected. So apparently it's all me. My problem. No one to help. I didn't even ask her to do anything but to consider complaining to corporate.
Know what? If people are going to act like that, I don't want you to have any of my money anyway.
Atmosphere: 1
Food: 1
Service: 1
Waiting in line for 20 mins before someone helped me. No one in front of me. I see why they have a 3.4 star. Get better people. Wish I could have put zero.
Atmosphere: 1
Service: 1
March 26, 2025 About 8:30pm I'm waiting for about 5 minutes for
Someone to come ask my order in an empty line and there's a group of teenagers chatting it up and they clearly don't work there dressed in pjs, gothic clothes no uniform and hair not out up and then someone finally comes over and all the kids follow and they act like they're "training" knowing they're not. Very disappointed. Won't eat there again!!
Atmosphere: 1
Food: 1
Service: 1
Very horrible experience I ordered my husband a sandwich online and when I went to pick it up at store there was a problem they said it was never ordered in but maybe was a glitch. If It’s a glitch they still should have honored making the sandwich as I showed her the receipt of payment and she still argued with me and said they never received the order. This is a blatant lie. I showed her the receipt of payment. I showed her the store where it was ordered. They said they never received it. I don’t believe it. very horrible. Customer service didn’t try to fix or remedy the problem didn’t offer to make a sandwich to make it right was very rude and didn’t care. This place will never get our money again..
Atmosphere: 1
Service: 1
Great service answered my questions and just was absolutely so nice to talk to the people working there and the food was good 10/10
Atmosphere: 3
Food: 5
Service: 5
Restaurantji Recommends
I just ordered through Postmates and my sandwich had a long brown hair in it. Disgusting.
Did a online order and nothing was right horrible subway don’t use this one
Atmosphere: 1
Food: 1
Service: 1
Did an online order, got home and my sandwich which was only supposed to be meat and cheese…. Had lettuce, olives and ranch.
How the eff do you even mess up a sandwich like that???!!
It was literally just supposed to be bread, meat, and cheese and toasted.
Instead I have a sandwich that I can’t eat because of a health issue
Atmosphere: 1
Food: 1
Service: 1
1000 stars 🌟 🤩
The two girls that work on Sunday deserve an excellence in customer service! Good job subway!
Atmosphere: 5
Food: 5
Service: 5
This actually use to be a good subway, and now it’s the worst one I’ve been too. I stood there waiting for someone to acknowledge me for almost 5 min. Mind you, I’m holding a baby and have my 8 year old with me. I understand online orders are important, but so is the customer that is standing directly in front of you wanting to buy and eat some food. I still wasn’t helped for almost 10 minutes , while they sat behind their counter talking about online orders and I ended up walking out. Beyond disappointed because I do love subway sandwiches, but I will not be coming to this one, I’ll drive an extra 5 min to find a different one.
Atmosphere: 1
Service: 1
Loading...