How is it that I have gone multiple times looking to get a shake and the blenders are broken every time. This has gone on for 6 months. And even though a certain icecream is listed they are saying they don’t carry it? This is so beyond ridiculous. I will no longer be going here I would rather drive to green valley then waste my time here ??♀️
Atmosphere: 1
Food: 1
Service: 1
Yerimar (rojas_yerimar)
They are usually out of some common ice cream flavors, like it is vanilla, praline, cookies and cream… But we always get good customer service.
Atmosphere: 5
Food: 5
Service: 3
Dawn Talley
We ordered jamocha ice cream in a cup and chocolate chip in a sugar cone. We got jamocha almond fudge (I can't eat this due to allergies) and the chocolate chip was in a waffle cone (my husband can't stand waffle cones) the lighting was so poor at this location that you really couldn't tell what you were getting. I didn't discover the mix up until we got home since mine is on a cup, so glad I waited otherwise an er visit would be in my near future. He didn't give us a spoon fir the ice cream in the cup. He discovered his about 2 minutes away from the store. So much for an ice cream treat. Please pay attention to what your customers are ordering, we're ordering them for a reason.
Atmosphere: 1
Food: 1
Service: 1
Miranda Mechling
the employees here seem like they hate their jobs and don’t make the experience enjoyable, at all. i feel like they’re all young and just don’t care about their jobs.and for some reason, this location always seems to be A LOT slower than all others. the wait times are pretty rough.
Atmosphere: 1
Service: 2
Bambi Benitez
So I go this morning to get a dozen "assorted" donuts and drinks. Well my first mistake was asking for an assortment and not picking them out myself. The young girl, I think her name was Jessica gave me pretty much all the same type of cake donuts, no frosted, no sprinkles not much of any kind of assortment. So I went back up to ask if there was a price difference in the donuts and if that was why I didn't get that good of an assortment. The first thing she says, well we can't change them out. So I asked again what is the difference and I would have liked a little better of an assortment. She then said she would make me another box and to keep that one. Well out of nowhere this young guy comes and snatches the box out of my hands very rudely and tossed the box on another counter. I asked the girl why he took the box if she said I could keep it. to be clear I would have paid for the better assorted box, I wasn't trying to get free donuts. However, no one even gave me the chance to say that. I told the guy he was very rude and he started raising his voice and making a scene. I asked who the manager was, he pointed to another young lady. I told her he has poor customer service. She says I know and I will have a talk with him. First off all if she knew this why allow that, secondly she didn't even tell him to stop or anything. He kept arguing and raising his voice and she still didn't say anything. I will not go to this location ever again, I don't care if it is literally down the street from my house. I will go out of my way to somewhere else. This type of customer service is not acceptable and you need to put your employees through some sort of "back to basics" customer service training otherwise they shouldn't be working in that type of position.
Wendy Vesterdal
I like Mocha Cappuccino Blasts from Baskin Robbins, but this location almost always says they are out of the cappuccino mix that they use to make them. I have not been able to get one each of the last 4 times I have gone and ordered one. One of the times they told me all of their blenders were broken; that is a new excuse for them. For as much as they charge you would think they would at least put in a little effort to have decent customer service. The cappuccino blasts seem to be available less than half of the time. They are frequently out of many routine supplies such as straws that are long enough to use with large cups, vanilla ice cream, chocolate ice cream, etc. Customer service seems to be getting worse and worse over the past year.
Suzanne Gross
Manager is not paying attention. One guy scooping and cashiering, long lines, out of flavors, missing most of the flavor labels. Manager sits in the back or stands and chats while watching the one guy trying to manage the line and customers. Not that clean either…
Kelly King-McDonald
Purchased a hot coconut macaroon latte! Absolutely delicious!
August O'Niell
The only plus about this establishment is it's location. The young workers always seem as if they are still figuring out what their fingers and hands are for. It is always out of stock on basic items. Even simple things like the labels on the ice cream flavors are missing 90% of the time. However, the location is great which may be why it gets away with being sub-par in almost every way.
JD Mo
About 1/3 of the time the shakes are 90% milk, 1/3 of the time it 90% ice cream. And only correct 1/3 of the time.
Literally out of everything! Hot fudge, waffle cones, cups, and a couple of the ice cream buckets had a ton of freezer burn on it. Very disappointed for this being one of the only ice cream shops in sahuarita
Melissa Faber
This place is a JOKE . Does the owner of this location ever go in or look at the reviews !!! They are rude to customers and so extremely slow . I dont understand why this is allowed to continue .
Lisett
I ordered an ice cream cake in advance. They forgot! We waited an hour. As if we didn’t have dinner plans. Ruined everything. Never again. Sahuarita location. They also don’t answer the phone so you have to order in person so they can simply forget it anyway.
Lisett M
I ordered an ice cream cake in advance. They forgot! We waited an hour. As if we didn’t have dinner plans. Ruined everything. Never again. Sahuarita location. They also don’t answer the phone so you have to order in person so they can simply forget it anyway.
Tax Payer
disgusting watery milkshake. not sure how they can run out of chocolate ice cream either.
How is it that I have gone multiple times looking to get a shake and the blenders are broken every time. This has gone on for 6 months. And even though a certain icecream is listed they are saying they don’t carry it? This is so beyond ridiculous. I will no longer be going here I would rather drive to green valley then waste my time here ??♀️
Atmosphere: 1
Food: 1
Service: 1
They are usually out of some common ice cream flavors, like it is vanilla, praline, cookies and cream… But we always get good customer service.
Atmosphere: 5
Food: 5
Service: 3
We ordered jamocha ice cream in a cup and chocolate chip in a sugar cone. We got jamocha almond fudge (I can't eat this due to allergies) and the chocolate chip was in a waffle cone (my husband can't stand waffle cones) the lighting was so poor at this location that you really couldn't tell what you were getting. I didn't discover the mix up until we got home since mine is on a cup, so glad I waited otherwise an er visit would be in my near future. He didn't give us a spoon fir the ice cream in the cup. He discovered his about 2 minutes away from the store. So much for an ice cream treat. Please pay attention to what your customers are ordering, we're ordering them for a reason.
Atmosphere: 1
Food: 1
Service: 1
the employees here seem like they hate their jobs and don’t make the experience enjoyable, at all. i feel like they’re all young and just don’t care about their jobs.and for some reason, this location always seems to be A LOT slower than all others. the wait times are pretty rough.
Atmosphere: 1
Service: 2
So I go this morning to get a dozen "assorted" donuts and drinks. Well my first mistake was asking for an assortment and not picking them out myself. The young girl, I think her name was Jessica gave me pretty much all the same type of cake donuts, no frosted, no sprinkles not much of any kind of assortment. So I went back up to ask if there was a price difference in the donuts and if that was why I didn't get that good of an assortment. The first thing she says, well we can't change them out. So I asked again what is the difference and I would have liked a little better of an assortment. She then said she would make me another box and to keep that one. Well out of nowhere this young guy comes and snatches the box out of my hands very rudely and tossed the box on another counter. I asked the girl why he took the box if she said I could keep it. to be clear I would have paid for the better assorted box, I wasn't trying to get free donuts. However, no one even gave me the chance to say that. I told the guy he was very rude and he started raising his voice and making a scene. I asked who the manager was, he pointed to another young lady. I told her he has poor customer service. She says I know and I will have a talk with him. First off all if she knew this why allow that, secondly she didn't even tell him to stop or anything. He kept arguing and raising his voice and she still didn't say anything. I will not go to this location ever again, I don't care if it is literally down the street from my house. I will go out of my way to somewhere else. This type of customer service is not acceptable and you need to put your employees through some sort of "back to basics" customer service training otherwise they shouldn't be working in that type of position.
I like Mocha Cappuccino Blasts from Baskin Robbins, but this location almost always says they are out of the cappuccino mix that they use to make them. I have not been able to get one each of the last 4 times I have gone and ordered one. One of the times they told me all of their blenders were broken; that is a new excuse for them. For as much as they charge you would think they would at least put in a little effort to have decent customer service. The cappuccino blasts seem to be available less than half of the time. They are frequently out of many routine supplies such as straws that are long enough to use with large cups, vanilla ice cream, chocolate ice cream, etc. Customer service seems to be getting worse and worse over the past year.
Manager is not paying attention. One guy scooping and cashiering, long lines, out of flavors, missing most of the flavor labels. Manager sits in the back or stands and chats while watching the one guy trying to manage the line and customers. Not that clean either…
Purchased a hot coconut macaroon latte! Absolutely delicious!
The only plus about this establishment is it's location. The young workers always seem as if they are still figuring out what their fingers and hands are for. It is always out of stock on basic items. Even simple things like the labels on the ice cream flavors are missing 90% of the time. However, the location is great which may be why it gets away with being sub-par in almost every way.
About 1/3 of the time the shakes are 90% milk, 1/3 of the time it 90% ice cream. And only correct 1/3 of the time.
Restaurantji Recommends
Literally out of everything! Hot fudge, waffle cones, cups, and a couple of the ice cream buckets had a ton of freezer burn on it. Very disappointed for this being one of the only ice cream shops in sahuarita
This place is a JOKE . Does the owner of this location ever go in or look at the reviews !!! They are rude to customers and so extremely slow . I dont understand why this is allowed to continue .
I ordered an ice cream cake in advance. They forgot! We waited an hour. As if we didn’t have dinner plans. Ruined everything. Never again. Sahuarita location. They also don’t answer the phone so you have to order in person so they can simply forget it anyway.
I ordered an ice cream cake in advance. They forgot! We waited an hour. As if we didn’t have dinner plans. Ruined everything. Never again. Sahuarita location. They also don’t answer the phone so you have to order in person so they can simply forget it anyway.
disgusting watery milkshake. not sure how they can run out of chocolate ice cream either.