Dunkin'

This store is horrible. The staff takes 20 minutes to give you your order - and then it’s screwed up!
Totally unacceptable!

Atmosphere: 1

Food: 1

Service: 1

The staff has been very polite to us. It's great to see young people getting trained in a wonderful business

Atmosphere: 5

Food: 5

Service: 5

It took 15 minutes for 1 iced tea in the drive thru. They helping people in the store and having the drive thru wait. Shouldn’t it be the other way around?

Atmosphere: 4

Food: 4

Service: 1

I placed an online order SPECIFICALLY asking for LESS ICE in my drink. I usually get less or no ice in my drinks because I have ice here at my workplace, so there really is no need to have ice. I payed $1.25 extra for a large drink to have less ice than usual. As soon as I get my order, there is more ice than Antarctica!! I work in fast food/customer service, it’s not that hard to fulfill a customers request, A simple request at that! There was not one, but TWO stickers stating LESS ICE!!! I guess no one has 20/20 vision anymore to miss this request!!! This is not the first time that this has happened, I usually turn a blind eye because hey you never know what happened. But for this to happen countless times is UNACCEPTABLE! Hey management maybe train your employees to do their job right!!! That’s what you pay them for anyways! So disappointed!
Don’t ever expect your drink to be made right

Food: 2

Service: 1

This is a review after the same experience going inside instead of the drive-thru. HORRENDOUS wait times 15+ mins for the person doing ice cream to make 2 smoothies and a shake. I never ordered because I walked out both times after 15 minutes. I wish I could leave zero stars because that’s what this place deserves. Stick to the drive-thru

Atmosphere: 1

Food: 4

Service: 1

This is one of the worst Dunkins in Tucsons radius. I would rather drive into town than stop at this one. The quality of menu items at this one are sloppily put together. (Not Dunkin standard). Most importantly the customer service is terrible. This visit was not the first, nor second time I dealt with the same younger dark haired female employee. She is rude for no reason and argumentative. (Other customers in the restaurant made remarks on her attitude). Their manager does nothing about it and took a complaint from another customer about the same employee while I was waiting. Makes it very unpleasant to visit this location.

Atmosphere: 2

Food: 3

Service: 1

I went to buy donuts at 8:30 since they close at 9:00 but I saw that they were already throwing away the donuts 😡

The staff was quite rude. We asked for easy ice in our drinks, but they filled the cups completely with ice. When we politely asked at the window if they could remake them with less ice, they gave us drinks that were barely half full. We went inside to address the issue, and they still seemed upset. It really wasn’t a big deal, they could have just made them correctly the first time. I was honestly shocked when she handed me back a half-full drink just because we asked for easy ice.

Atmosphere: 1

Service: 1

So many issues with customer service and order accuracy. The employees are always unpleasant and don’t accurately do orders. Today we went in and there was a girl with a donut shirt working that wouldn’t get off her cellphone. As well All the other workers were extremely slow chatting with each other. Our order ended up being screwed up and missing items and we had to come back.

Food: 2

Service: 1

Very friendly and professional customer service

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Surprise Me

As usual Dunkin are the best doughnuts and it's not the exception with this place.

Atmosphere: 5

Food: 5

Service: 5

The staff was super friendly.

Atmosphere: 5

Food: 5

Service: 5

I was excited to get some ice cream from this Baskin Robbins, but my experience was completely ruined when I found a metal washer in my ice cream. This is a major safety hazard and shows a serious lack of quality control. I can’t imagine what would have happened if a child or someone else had accidentally bitten into it.

Atmosphere: 1

Food: 1

Service: 1

The entire store was completely filthy. Ice cream was good at least but the state of the store was very concerning

Tried to order a mocha coffee, hot, they had no idea what I was talking about! It seems like Duncan is not the place for hot flavored coffee unless it's a special they have. I have this happen alot at different l9cations, it's chocolate people!

Food: 3

Service: 1

Recommended dishes: Donuts