Chipotle Mexican Grill

Terrible customer service, undercooked rice and beans, and not accommodating for allergies. Other locations change the spoons and the guac/corn out as the cheese (dairy allergy) usually gets into all those buckets at the end. Don’t got to this location!!!

Dietary restrictions: Dairy allergy here. We’re not accommodating at all.

Atmosphere: 1

Food: 2

Service: 1

Every time I have got an order from this location the rice is never cooked all the way. The bowl is too expensive to get uncooked rice. Use a rice cooker or something or get a person that actually knows how to cook.

Atmosphere: 3

Food: 1

Service: 3

Two things wrong…

1) cooking this and not discarding it
2) serving this

Two missed opportunities to catch what kind of steak was in their bowl on 10/8/24…

Do better. Franchise is going downhill fast.

Food: 1

Service: 3

When I went in to pick up my order, the place smelled gross and disgusting and almost just completely ruined my appetite.
I started eating my food but my order was wrong and creamy white, even tho I didn't order any queso? The path of sickness continues. After a few bites of an unappealing burrito bowl, tried my guacamole and chips, but the guacamole literally had no taste. Only had a few bites of everything and now I'm am also sick. I DEFINITELY got food poisoning from this place. It's disgusting and because of THIS location I may never ever want Chipotle again. Worst chipotle I've ever been to . I was already having a terrible day so thanks for making it so much worse.

I’ve been to multiple chipotles in almost every state across the United States and this one was hands down the worst. Unfortunately it’s the one closest to my house.
The place is dirty. The food was all being scraped out of the bottom so who knows how long it’s been since they first made it. This is at 3pm as well not the end of the day. The workers were rude and didn’t want to give us anything other than rice and beans for a quesadilla side. The chips were nothing but crumbles. The trash cans were overflowing. Just not a good trip. I’ll be making the longer drive to the other one in Queen creek.

Atmosphere: 1

Food: 2

Service: 1

Just one of the worse franchises that has gone to crap over the years. I tried Chipotle over and over the last couple years but they have failed me. This will be my last time eating here ever.

Dirty, out of everything, kids working don’t care. Saw commercial for brisket of course out , some will be ready in 20 minutes, don’t they check and see it is running out?? Never again, i’m sure management won’ t respond.

Atmosphere: 1

Food: 1

Service: 1

Awful. We ordered through door dash or something like that and they didn’t give us our chips and salsa AND they didn’t put one of the topping on my burrito bowl. Oh and I got like half of the amount of food than I would if I were to go inside. This is not the dasher’s fault, they didn’t make the food. I’m so tired of chipotle being like this. It happens all the time. I might make the drive to the other Chipotle in queen creek. I’m so disappointed. Especially when their prices have gone up so much. I paid $13 for a small amount of rice and beans missing a topping. I’m very irritated.

After I posted this, I ate the food. The rice was either undercooked or overcooked. So many hard pieces of rice. Luckily I’m not a vegetarian- I ordered the veggie option, but there was a little bite of chicken in there. Be better, Chipotle.

Atmosphere: 2

Food: 2

Service: 1

The customer service at this chipotle is really sad and the food wasn’t even fresh. Won’t be coming back to this location.

Atmosphere: 1

Food: 2

Service: 1

Ordered online from the app. Cheese quesadilla came with hardly any cheese in it, could literally see through the folded* tortilla. It was also over cooked and crumbling. The phone system for chipotle forced us to use the app. The app would just close out the chat once we logged our complaint

Atmosphere: 2

Food: 1

Service: 1

Recommended dishes: Chicken Bowl

?? at first I was in love now it's like a bad relationship I go there to get food and things aren't as they should be last night they were out of dressing. I should have been told they were out of dressing when I ordered salad but I was only told that after they made it.

I spent $65 on burritos through uber eats ordered extra meat on both and literally came to me with no meat I see this is a known issue it's not ubers fault it's the stores fault this is ridiculous

Great fresh food and friendly staff!

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Burrito

Nope nope

Atmosphere: 1

Food: 1

Service: 1

This is not a good chipotle. It is inconsistent, it is not ever fresh tasting and the service is not good. Would not recommend.

Atmosphere: 3

Food: 2

Service: 2