bro gave me EXTRA EXTRA ice. And I was super nice to the employee too
Atmosphere: 1
Food: 1
Service: 1
Stephanie Foster
Customer service at an all time low.
Riley Monroe
The customer service was horrible none of them had straight answers or acted with any respect told me that the food was meant to be cold when i’ve ordered it a million times and it’s never been they were just to lazy to do there job very disrespectful can’t even hold eye contact
Atmosphere: 1
Food: 1
Service: 1
C S
Great place Great service.
fatima sefid
I always get a grilled cheese and a medium mango pineapple refresher and I've always gotten my drink and food right. For a while now when you ask for light ice, they won't fill up your drink all the way and also I got my grilled cheese sandwich with bacon today. I eat halal so it was traumatizing to bite into bacon! If this is due to new menu item change, please include it on the menu.
Curt Metzger
Food is good but seems like limited choices or always out even when there in morning
Atmosphere: 5
Food: 5
Service: 5
downward spiral
My matcha was literally milk with one scoop of matcha power…
Atmosphere: 1
Food: 1
Service: 1
Monica Taylor
at first there was an issue with our drinks the manager ally went above and beyond to fix it! awesome service and drinks
Atmosphere: 5
Food: 4
Service: 5
Gong Xi
Ordered the 6$ meal deal, food was good and service was fast!
When I come through the drive thru at 720a and get food but my drink is forgotten and I'm asked if I'm OK when I honked my horn to get someone's attention. No I'm not ok! I have places to go and things to do. How fast does America run? 🐌
Angelina Gabriel Velasquez
We ordered coffee for work today and it was kind of annoying that the drinks turned out like this. I'm sorry to leave this review but it's not what I ordered. The bagel we ordered didn't even come with cream cheese either
QueenBeee
It would’ve been better if the cashier would’ve smiled a bit. He looked bothered. The donut holes were a bit stale. But thanks to the lady working there because she was cool. Thank you!
Taylor Allen
Horrible Dunkin. The boys who were working are talking crap about customers and laughing at them right in front of customers at the window. They don’t know their menu, and didn’t listen when we asked for whip cream. They should be ashamed of themselves. Avoid until they can get new staff. This happened 2/1/25 at 10 AM
Stephanie Carter
I've been visiting this location on and off for years, but I stopped going about eight months ago because the croissants would become hard after being warmed, and the bagels were tough. There always seemed to be an issue when I visited.
The biggest problem has always been the hot chocolate. I specifically request mine with almond milk, but they never stir it properly. After eight months, I decided to give them another chance, hoping the issue had been resolved. Unfortunately, it wasn’t. I went through the drive-thru and clearly asked them to stir my drink. The employee assured me it was no problem, but when I received it, it was just as clumpy as before. I don’t want to chew my hot chocolate!
I took it back and requested a refund, explaining the issue to the manager. Instead of using this as an opportunity to coach her team and prevent the mistake from happening again, she simply poured it out. I told her I wouldn’t be returning—at least not for the hot chocolate. It was a disappointing experience.
On a positive note, the customer service was better than before, which might be due to a new manager. However, they are still making the same mistakes with the hot chocolate. The clumps were massive, and if I specifically asked them to stir it—especially after past experiences—they should have honored my request. Having to return was an inconvenience. I also mentioned my previous issues to the manager, and that should have been a teaching moment for her team. A good manager would take the opportunity to correct the issue rather than just dismissing it.
I really hoped for a better experience this time, but unfortunately, it was still disappointing.
Didn't get donuts I ordered was not happy
Atmosphere: 1
Food: 1
Service: 1
bro gave me EXTRA EXTRA ice. And I was super nice to the employee too
Atmosphere: 1
Food: 1
Service: 1
Customer service at an all time low.
The customer service was horrible none of them had straight answers or acted with any respect told me that the food was meant to be cold when i’ve ordered it a million times and it’s never been they were just to lazy to do there job very disrespectful can’t even hold eye contact
Atmosphere: 1
Food: 1
Service: 1
Great place Great service.
I always get a grilled cheese and a medium mango pineapple refresher and I've always gotten my drink and food right. For a while now when you ask for light ice, they won't fill up your drink all the way and also I got my grilled cheese sandwich with bacon today. I eat halal so it was traumatizing to bite into bacon! If this is due to new menu item change, please include it on the menu.
Food is good but seems like limited choices or always out even when there in morning
Atmosphere: 5
Food: 5
Service: 5
My matcha was literally milk with one scoop of matcha power…
Atmosphere: 1
Food: 1
Service: 1
at first there was an issue with our drinks the manager ally went above and beyond to fix it! awesome service and drinks
Atmosphere: 5
Food: 4
Service: 5
Ordered the 6$ meal deal, food was good and service was fast!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
When I come through the drive thru at 720a and get food but my drink is forgotten and I'm asked if I'm OK when I honked my horn to get someone's attention. No I'm not ok! I have places to go and things to do.
How fast does America run? 🐌
We ordered coffee for work today and it was kind of annoying that the drinks turned out like this. I'm sorry to leave this review but it's not what I ordered. The bagel we ordered didn't even come with cream cheese either
It would’ve been better if the cashier would’ve smiled a bit. He looked bothered. The donut holes were a bit stale. But thanks to the lady working there because she was cool. Thank you!
Horrible Dunkin. The boys who were working are talking crap about customers and laughing at them right in front of customers at the window. They don’t know their menu, and didn’t listen when we asked for whip cream. They should be ashamed of themselves. Avoid until they can get new staff. This happened 2/1/25 at 10 AM
I've been visiting this location on and off for years, but I stopped going about eight months ago because the croissants would become hard after being warmed, and the bagels were tough. There always seemed to be an issue when I visited.
The biggest problem has always been the hot chocolate. I specifically request mine with almond milk, but they never stir it properly. After eight months, I decided to give them another chance, hoping the issue had been resolved. Unfortunately, it wasn’t. I went through the drive-thru and clearly asked them to stir my drink. The employee assured me it was no problem, but when I received it, it was just as clumpy as before. I don’t want to chew my hot chocolate!
I took it back and requested a refund, explaining the issue to the manager. Instead of using this as an opportunity to coach her team and prevent the mistake from happening again, she simply poured it out. I told her I wouldn’t be returning—at least not for the hot chocolate. It was a disappointing experience.
On a positive note, the customer service was better than before, which might be due to a new manager. However, they are still making the same mistakes with the hot chocolate. The clumps were massive, and if I specifically asked them to stir it—especially after past experiences—they should have honored my request. Having to return was an inconvenience. I also mentioned my previous issues to the manager, and that should have been a teaching moment for her team. A good manager would take the opportunity to correct the issue rather than just dismissing it.
I really hoped for a better experience this time, but unfortunately, it was still disappointing.
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