Angry Crab Shack in Scottsdale by Talking Stick
Owner is horrible.
Sally the self proclaimed manager and owner (not sure if she really is) was unprofessional and rude.
We are from out of town but visited Angry Crab Shack many times before. This was our first time at this particular location. My children wanted McDonald's this time around because of the toy. Husband and I wanted seafood. Before getting the whole family down (5 of us including an infant) I ran inside to ask if outside food was acceptable, even mentioned it was McDonald's. There was no signage outside or at the check in desk BUT I wanted to safe than sorry.
The waitress I asked at the front desk said yes that would be fine. She was very nice and bubbly. I ran back outside and motioned for my husband and kids to get down.
As the nice waitress I asked about the food was seating us. A very rude woman came up from behind and an unwelcoming tone said very loudly with hand gestures NO OUTSIDE FOOD! I looked surprised. I informed her we asked and was told it was completely okay. I looked at the waitress and she was stunned, then appeared a bit worried. Nice waitress apologized and began to say she had told us otherwise to the 'owner' and before she could even finish the owner Sally gave everyone an unkind look and walked off.
One of my sons whom is AUTISTIC was noticeably frightened. Holding his happy mean he felt he had done something wrong.
My husband and I contemplated the kids eating in the vehicle with him to stay cool while I waited with our infant inside. But thats not what caring families do. We decided that this managers manners were beyond disrespectful. Even if this is the policy she had no right to come at us in a demanding tone as if we had done something wrong.We asked before entering the establishment and we're told yes.
My husband took our children back out to the car and I went up to the kind waitress and told her that we were sorry but we would not be giving this franchise business and that it wasn't her fault (even though she gave us incorrect information) but because of the vulgar way the manager handled it.
I then proceeded to ask the kind waitress the rude woman's name, she said Sally. And I kid you not Sally comes up and very loudly asks "WHAT DID YOU SAY". I responded by saying "I asked for your name." She responds "WHY". I then proceed with "Because I asked for YOUR name." I then asked if she was the manager and she confirmed she was. I explained as a manager its her job to let all employees know the rules and that her tone was rude and uncalled for especially since agian we asked prior to all coming in if we can bring in the kids McDonald's meals. When asked if she was also the franchise owner she said "Yes, I AM ONE of them!" My final response was, "Good to know, thank you."
This was a good loss of business. Even though my kids had a happy meal my autistic son loves Crab so we planned to get him a 1 pound steamed Crab bag and my husband and I were to share the Family Feast. WELL OVER $200 in food. I am not blaming all A.C.S. for poor service but definitely will not choose this location again or any other ran by Sally. All this could have been avoided if she just came up to us and in calm, friendly tone noted that we were misinformed and could unfortunately not bring our children's food in. We did not like the way she spoke to us, we did not like the way she looked and spoke to the kind waitress, and we especially did not like the way she made our autistic son and other son fear they were in trouble!!!
Bad management and ownership should not be rewarded. Speak kindly to your customers before jumping to conclusions. This isn't the first bad review for this location due to management. Please support one of the other 9 locations in the area.
Jeff Tenner
We waited 10 minutes NYE hanna got us sat and orders right away. The food was really good tasted fresh hannah refilled our drinks frequently and was in a good mood for being busy. Will come back and try more options next time
Atmosphere: 5
Food: 5
Service: 5
Josh Nowell
Food is to expensive and not enough or that good. But our waitress rocked.
Atmosphere: 3
Food: 4
Service: 5
Kevin Lloyd
Shrimp was very salty, the food honestly isn't worth the money. They forgot to add the sausage. I would never eat here again although we only had crab and Shrimp it was a very expensive disappointment.
Food: 1
Service: 3
Marc R. Mowery
Becky was very sweet and good at pushing the food. Lol I ordered the happy hour shrimp cocktai,l Scallop Bowl, and Gumbo to go and had the deep fried cornbread and ice cream dessert. It was a lot of food but I was ending a 12hr fast. Definitely a good meal. The scallops were huge but I wish I had asked for them to be seared. They come steamed from the menu.
Atmosphere: 5
Food: 5
Service: 5
Pedro Quijada
We eat here quite often, staff always friendly & just can't beat their weekly lunch specials!!!
Atmosphere: 5
Food: 5
Service: 5
Julie Dorris
The entire experience was very well thought out. They know what they are, and they embrace it. Even the table was prepped for a wild time!
Kid-friendliness: Everyone seems to write on the walls!
As long as you don't mind getting down and dirty as you eat, this place is for you. All things to protect yourself are provided. Bibs, gloves, crackers, and scissors. Sauces are mild to crazy hot. Some regular plates too. You won't be disappointed.
Really takes the fun out of the crab boil experience when you are nickle and dimed to create a meal. Want a potato? That will be 0.50, want a piece of corn? $1.00 meal comes in a bag and the whole meal is pretty much described as a pay to play meal.
Atmosphere: 4
Food: 3
Service: 4
Matt Wheeler
Seafood was absolutely amazing, sauce also absolutely amazing, Trifeca sauce at medium heat amazing. Can't wait to come back. Emma was great.
Love Angry Crab oysters. Service was friendly and attentive.
Atmosphere: 5
Food: 5
Service: 5
Crystal Burnett
Service was great the server was very attentive and the food was good !
Atmosphere: 5
Food: 5
Service: 5
Michael Eberhard
Lexi is the best server ever! If you are not sure what to eat, her suggestions are spot on! Trifecta hot wings for the win! Save room for the fried cornbread for dessert…
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shrimp Boil, Fish and Chips
Billy Williams
The staff was awesome super friendly and enjoyable 😉.. the was average Arizona seafood..too expensive. .. but delicious 😋..
Angry Crab Shack in Scottsdale by Talking Stick Owner is horrible. Sally the self proclaimed manager and owner (not sure if she really is) was unprofessional and rude. We are from out of town but visited Angry Crab Shack many times before. This was our first time at this particular location. My children wanted McDonald's this time around because of the toy. Husband and I wanted seafood. Before getting the whole family down (5 of us including an infant) I ran inside to ask if outside food was acceptable, even mentioned it was McDonald's. There was no signage outside or at the check in desk BUT I wanted to safe than sorry. The waitress I asked at the front desk said yes that would be fine. She was very nice and bubbly. I ran back outside and motioned for my husband and kids to get down. As the nice waitress I asked about the food was seating us. A very rude woman came up from behind and an unwelcoming tone said very loudly with hand gestures NO OUTSIDE FOOD! I looked surprised. I informed her we asked and was told it was completely okay. I looked at the waitress and she was stunned, then appeared a bit worried. Nice waitress apologized and began to say she had told us otherwise to the 'owner' and before she could even finish the owner Sally gave everyone an unkind look and walked off. One of my sons whom is AUTISTIC was noticeably frightened. Holding his happy mean he felt he had done something wrong. My husband and I contemplated the kids eating in the vehicle with him to stay cool while I waited with our infant inside. But thats not what caring families do. We decided that this managers manners were beyond disrespectful. Even if this is the policy she had no right to come at us in a demanding tone as if we had done something wrong.We asked before entering the establishment and we're told yes. My husband took our children back out to the car and I went up to the kind waitress and told her that we were sorry but we would not be giving this franchise business and that it wasn't her fault (even though she gave us incorrect information) but because of the vulgar way the manager handled it. I then proceeded to ask the kind waitress the rude woman's name, she said Sally. And I kid you not Sally comes up and very loudly asks "WHAT DID YOU SAY". I responded by saying "I asked for your name." She responds "WHY". I then proceed with "Because I asked for YOUR name." I then asked if she was the manager and she confirmed she was. I explained as a manager its her job to let all employees know the rules and that her tone was rude and uncalled for especially since agian we asked prior to all coming in if we can bring in the kids McDonald's meals. When asked if she was also the franchise owner she said "Yes, I AM ONE of them!" My final response was, "Good to know, thank you." This was a good loss of business. Even though my kids had a happy meal my autistic son loves Crab so we planned to get him a 1 pound steamed Crab bag and my husband and I were to share the Family Feast. WELL OVER $200 in food. I am not blaming all A.C.S. for poor service but definitely will not choose this location again or any other ran by Sally. All this could have been avoided if she just came up to us and in calm, friendly tone noted that we were misinformed and could unfortunately not bring our children's food in. We did not like the way she spoke to us, we did not like the way she looked and spoke to the kind waitress, and we especially did not like the way she made our autistic son and other son fear they were in trouble!!! Bad management and ownership should not be rewarded. Speak kindly to your customers before jumping to conclusions. This isn't the first bad review for this location due to management. Please support one of the other 9 locations in the area.
We waited 10 minutes NYE hanna got us sat and orders right away. The food was really good tasted fresh hannah refilled our drinks frequently and was in a good mood for being busy. Will come back and try more options next time
Atmosphere: 5
Food: 5
Service: 5
Food is to expensive and not enough or that good. But our waitress rocked.
Atmosphere: 3
Food: 4
Service: 5
Shrimp was very salty, the food honestly isn't worth the money. They forgot to add the sausage. I would never eat here again although we only had crab and Shrimp it was a very expensive disappointment.
Food: 1
Service: 3
Becky was very sweet and good at pushing the food. Lol
I ordered the happy hour shrimp cocktai,l Scallop Bowl, and Gumbo to go and had the deep fried cornbread and ice cream dessert. It was a lot of food but I was ending a 12hr fast.
Definitely a good meal. The scallops were huge but I wish I had asked for them to be seared. They come steamed from the menu.
Atmosphere: 5
Food: 5
Service: 5
We eat here quite often, staff always friendly & just can't beat their weekly lunch specials!!!
Atmosphere: 5
Food: 5
Service: 5
The entire experience was very well thought out. They know what they are, and they embrace it. Even the table was prepped for a wild time!
Kid-friendliness: Everyone seems to write on the walls!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Crab Cake Sandwich, Cajun Fries
As long as you don't mind getting down and dirty as you eat, this place is for you. All things to protect yourself are provided. Bibs, gloves, crackers, and scissors. Sauces are mild to crazy hot. Some regular plates too. You won't be disappointed.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Shrimp & French Fries, Crab Cake Sandwich, Potato Salad
Really takes the fun out of the crab boil experience when you are nickle and dimed to create a meal. Want a potato? That will be 0.50, want a piece of corn? $1.00 meal comes in a bag and the whole meal is pretty much described as a pay to play meal.
Atmosphere: 4
Food: 3
Service: 4
Seafood was absolutely amazing, sauce also absolutely amazing, Trifeca sauce at medium heat amazing. Can't wait to come back. Emma was great.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Love Angry Crab oysters. Service was friendly and attentive.
Atmosphere: 5
Food: 5
Service: 5
Service was great the server was very attentive and the food was good !
Atmosphere: 5
Food: 5
Service: 5
Lexi is the best server ever! If you are not sure what to eat, her suggestions are spot on! Trifecta hot wings for the win! Save room for the fried cornbread for dessert…
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shrimp Boil, Fish and Chips
The staff was awesome super friendly and enjoyable 😉.. the was average Arizona seafood..too expensive. .. but delicious 😋..
Atmosphere: 5
Food: 5
Service: 5
Food was great, service was attentive
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