I enthusiastically recommend this location!! Venus and Marquis, thanks for getting it right :))
Jesika Loehr
I stopped into today and was blown away by the customer service! Venus and Antonio were the two team members working, and they were absolutely awesome-some of the best service I've experienced in a long time. They were friendly, attentive, and genuinely seemed happy to be there. It's clear they take pride in their work, and it made my visit all the better. Five stars all the way!
Rafael Barraza
Customer service is horrible Do not waste your time Staff there is very rude
Anjolie Flores
This location is dirty! The spoons that they direct you to use are also where everyone puts their used sample spoons đ€ź also there are only 24 flavors, not 31. The staff is mildly unhelpful, and the flavors available were blah, in my opinion đ€·
Frank Brazlawski
today I went the the dunking baskin store an picked up a quart of ice cream which on the menue board it said 7.29 which i had no problem because like the ice cream I also got one scoop cone the total for the two was al.ost 15dollars i asked why I was told the price went i I up 2 days ago not changed on menue board an a one scoop cone wase almost 4 dollars that's way too high the other thing was there was a big puddle of water on floor near the drive up window an all the employees would stand in it but not clean it up i mentioned it i was told the drain is clogged another thing I noticed was sauce bottles on floor under tables what happen to cleaning up after yourself
liz0422
I have been by the place roughly 5 times within a month period. They NEVER have what I want. Either they are out of the flavor ice cream, bananas or they are out of hot fudge. It doesnât matter what time of day I pop in, itâs always the same response âwe are out of âŠâŠ.â So I leave with nothing. Needless to say I will be going elsewhere.
Nohemy Pawspa
Horrible experience ordering a cake. I placed the order a week in advance, set a pick up time to coordinate with my son's birthday party that was being held at a place in the same plaza. Showed up at the approved day/time and no cake. They let me know that their cake maker had quit 2 days prior. So nobody thought to contact the people that had upcoming orders and let them no, there would be no cake. This was a custom cake for my sons party that was happening in 15 min. I get that things happen, but a call would have been nice. I ended up having to rush over to coldstone, and get an already made cake, and it made us late for our own party. So that was fun. Never ordering from here again, I will just go with coldstone.
Talon Owens
They had hardly anything in stock. The place was a mess. Workers weren't hygienic(the guy helping me kept having to pull up his pants and wasn't washing his hand.) I went in with orders for 5 people and because they had so little in stock we ended up leaving with just 1 of the orders. To top it all off, this took 30 min to accomplish. I wouldn't go back or recommend anybody to go to this location. You'll leave frustrated and disappointed.
Atmosphere: 1
Food: 1
Service: 1
I have a Hot wife
They had hardly anything in stock. The place was a mess. Workers weren't hygienic(the guy helping me kept having to pull up his pants and wasn't washing his hand.) I went in with orders for 5 people and because they had so little in stock we ended up leaving with just 1 of the orders. To top it all off, this took 30 min to accomplish. I wouldn't go back or recommend anybody to go to this location. You'll leave frustrated and disappointed.
Atmosphere: 1
Food: 1
Service: 1
Bambi Burke
Their portions are getting smaller and smaller. They donât offer any senior discounts anymore and theyâre always out of my flavor and never pick up the phone.?
Terrible. The manager canât do her job right and needs to be fired. Word to my mother
Atmosphere: 1
Food: 1
Service: 1
Jessica Yang
Came here on a Sunday afternoon with the whole family. A member in our large group has a severe nut allergy, and the staff took her allergy seriously and served her with a clean scoop and clean gloves. We appreciate you. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Ken Bond
Worst 31 flavors in North America is right here in Scottsdale. How can a 31 flavors only have 10 flavors of ice cream in the store? Not only that, how can you not have the iconic Jamocha Almond fudge in stock? How about we be honest with the public and rename the store to â10 flavors nobody likesâ.
Atmosphere: 1
Food: 1
Service: 1
James P Maldonado
Best Ice cream
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 1 Scoop Chocolate Chip
Chloe Turner
Former employee!!I couldnât work this location anymore and I had to quit. The new manager (Mariah) would make us reuse the creamer, milk and almond milk. Not only did they make us save the dairy products the donuts and bagels are DAYS old. The manager told me to just âheat it up in the ovenâ so it would make the bagel less hard. They also reuse cups and wash them to âsave more productâ so know that you probably drinking out of a used cup. Employees were treated horribly, if I got called in on my off day and I said no she would ignore me the day I come in. Cherry on top!! There is mold in the freezer, the racks just have mold spots. Please donât eat here anymore. It needs to be checked out.
I enthusiastically recommend this location!! Venus and Marquis, thanks for getting it right :))
I stopped into today and was blown
away by the customer service!
Venus and Antonio were the two
team members working, and they
were absolutely awesome-some of
the best service I've experienced in
a long time. They were friendly,
attentive, and genuinely seemed
happy to be there. It's clear they take pride in their work, and it made my visit all the better. Five stars all the way!
Customer service is horrible Do not waste your time Staff there is very rude
This location is dirty! The spoons that they direct you to use are also where everyone puts their used sample spoons đ€ź also there are only 24 flavors, not 31. The staff is mildly unhelpful, and the flavors available were blah, in my opinion đ€·
today I went the the dunking baskin store an picked up a quart of ice cream which on the menue board it said 7.29 which i had no problem because like the ice cream I also got one scoop cone the total for the two was al.ost 15dollars i asked why I was told the price went i I up 2 days ago not changed on menue board an a one scoop cone wase almost 4 dollars that's way too high the other thing was there was a big puddle of water on floor near the drive up window an all the employees would stand in it but not clean it up i mentioned it i was told the drain is clogged another thing I noticed was sauce bottles on floor under tables what happen to cleaning up after yourself
I have been by the place roughly 5 times within a month period. They NEVER have what I want. Either they are out of the flavor ice cream, bananas or they are out of hot fudge. It doesnât matter what time of day I pop in, itâs always the same response âwe are out of âŠâŠ.â So I leave with nothing. Needless to say I will be going elsewhere.
Horrible experience ordering a cake. I placed the order a week in advance, set a pick up time to coordinate with my son's birthday party that was being held at a place in the same plaza. Showed up at the approved day/time and no cake. They let me know that their cake maker had quit 2 days prior. So nobody thought to contact the people that had upcoming orders and let them no, there would be no cake. This was a custom cake for my sons party that was happening in 15 min. I get that things happen, but a call would have been nice. I ended up having to rush over to coldstone, and get an already made cake, and it made us late for our own party. So that was fun. Never ordering from here again, I will just go with coldstone.
They had hardly anything in stock. The place was a mess. Workers weren't hygienic(the guy helping me kept having to pull up his pants and wasn't washing his hand.) I went in with orders for 5 people and because they had so little in stock we ended up leaving with just 1 of the orders. To top it all off, this took 30 min to accomplish. I wouldn't go back or recommend anybody to go to this location. You'll leave frustrated and disappointed.
Atmosphere: 1
Food: 1
Service: 1
They had hardly anything in stock. The place was a mess. Workers weren't hygienic(the guy helping me kept having to pull up his pants and wasn't washing his hand.) I went in with orders for 5 people and because they had so little in stock we ended up leaving with just 1 of the orders. To top it all off, this took 30 min to accomplish. I wouldn't go back or recommend anybody to go to this location. You'll leave frustrated and disappointed.
Atmosphere: 1
Food: 1
Service: 1
Their portions are getting smaller and smaller. They donât offer any senior discounts anymore and theyâre always out of my flavor and never pick up the phone.?
Atmosphere: 1
Food: 1
Service: 2
Restaurantji Recommends
Terrible. The manager canât do her job right and needs to be fired. Word to my mother
Atmosphere: 1
Food: 1
Service: 1
Came here on a Sunday afternoon with the whole family. A member in our large group has a severe nut allergy, and the staff took her allergy seriously and served her with a clean scoop and clean gloves. We appreciate you. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Worst 31 flavors in North America is right here in Scottsdale. How can a 31 flavors only have 10 flavors of ice cream in the store? Not only that, how can you not have the iconic Jamocha Almond fudge in stock? How about we be honest with the public and rename the store to â10 flavors nobody likesâ.
Atmosphere: 1
Food: 1
Service: 1
Best Ice cream
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 1 Scoop Chocolate Chip
Former employee!!I couldnât work this location anymore and I had to quit. The new manager (Mariah) would make us reuse the creamer, milk and almond milk. Not only did they make us save the dairy products the donuts and bagels are DAYS old. The manager told me to just âheat it up in the ovenâ so it would make the bagel less hard. They also reuse cups and wash them to âsave more productâ so know that you probably drinking out of a used cup. Employees were treated horribly, if I got called in on my off day and I said no she would ignore me the day I come in. Cherry on top!! There is mold in the freezer, the racks just have mold spots. Please donât eat here anymore. It needs to be checked out.
Atmosphere: 1
Food: 1
Service: 1
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