I usually don’t feel the need to leave reviews, but I feel like someone in leadership should realize that this BR location’s efficiency and bare minimum service are critically lacking. Throughout the last 4 weeks or so, I have noticed the drive thru line was noticeably slower. I attributed it to seasonal population increase at first, until recently: A few days back, I sat behind 2 cars before me in the line, both of which appeared to order one or two items (once they FINALLY, after at least 10 minutes of waiting, received their orders. I sat in the drive thru line for (this is rounding down) 20 minutes and as a result, I was late for work (As in, running to clock in, disrespecting a paying client’s time, apologizing profusely and risking my job late for work). I understand that i am privileged to even have the capacity to complain about this, and I could have chosen not to stop for coffee, but I work three physically demanding, often late night jobs. I left 15 minutes early for a 27 minute commute because I planned to hit the drive thru. There is no reason, other than a car breaking down in the line or a critically uncontrollable emergency, that anyone should wait that long when they are 1-2 cars away from the window. Additionally, they were not taking orders at the speaker, nor was the line staffed to take orders before hitting the window. I recognize staffing shortages happen. However, management is failing when they aren’t willing to step up and fill in for their establishment’s employee retention failures.
Service: 1
CJ
Nice shop that is not overly crowded with quick service and good servers.
Atmosphere: 4
Service: 4
Phillip Gaines
Super friendly staff. Great store for my FUEL fix!
Atmosphere: 5
Food: 5
Service: 5
Cynthia Shobe
Love the Mexi Mocha .. my go to!!
Atmosphere: 5
Service: 5
Emily Martina
I’m usually a fan of Black Rock Coffee, but my recent experience left a lot to be desired. I placed my order at the drive-thru, and after repeating myself three times, it seemed like the person taking my order still wasn’t quite getting it. I understand that mistakes happen, but it was frustrating to have to clarify multiple times for something so simple.
When I pulled up to the window, I mentioned that I had a reward for a free drink and intended to use it on one of my three drinks. The barista scanned my card, waved me off, and I had to remind her that I had two more drinks in the order. She seemed confused and even asked around to figure out who took my order, since it didn’t even show up in the system. She addressed me as ‘love’ several times throughout our interactions which made me vastly uncomfortable, i understand the importance of connecting with customers- but when addressing someone ‘friend’ or their name should suffice. When I finally got my drinks, they weren’t even what I ordered and weren’t the sizes I’d asked for.
I get that things can get busy, but the lack of attention to detail and the difficulty in getting the correct order was disappointing. this is probably the third time ive had an issue with this black rock location and it truly just left a bad taste in my mouth as a barista myself witnessing such a lack of leadership and carelessness
Atmosphere: 2
Service: 1
Danijela
Nice and clean spot with upbeat atmosphere!
Atmosphere: 5
Food: 5
Service: 5
Karl Nagy
“Great experience today I never really have been to a Black Rock before. The barista helping me, his name was Zack was super friendly and recommended me my new favorite drink. Will definitely be coming back!”
Atmosphere: 5
Food: 5
Service: 5
Andre Slewa
$6.00 for a matcha drink that tasted like a cup of whole milk with green food coloring... Gross. Also either the intercom doesn't work or the employees (who are white teenagers bc that's all they employ here) will purposely have you waiting in the drive through menu until you speak up. It's either that or the camera doesn't work. Or it could just be the employees are taught to be selective about who they greet and receive orders from ?
Atmosphere: 1
Food: 1
Service: 1
Thomas Macqueen
The coffee shop itself is nice, clean and the staff is friendly. The product is ok and a little overpriced. Additionally it’s impossible to focus when they have hip hop music blasting. I would come here more often because it’s a cool spot but impossible to focus on work.
The other thing I don’t understand about black rock is why they close at 7 PM. I would say they should least be open till 9 PM. Would be a great spot to go in the evening to hang out, relax and have a warm beverage.
This is why everybody in Phoenix goes to coffee rush .
Atmosphere: 3
Food: 3
Service: 4
Sevde Haner
This is the closest coffee shop to my house, so I stop by to get my coffee in the morning. This issue has happened SO many times, so I decided to leave this review and not go there again. My go-to drink is the caramel blondie, and every time I order this coffee, they hand me a different type of drink for some reason. This time, I got my drink and, on my way to work, I tasted it and it wasn’t the drink I ordered! I pulled around and told the barista that it wasn’t the right drink. They made it, but it took me 20 minutes to get the right one, and I was late to work! I was literally so fed up with it. It shouldn’t be that hard to make your signature drink correctly if you are a coffee shop.
Little known fact, Black Rock's Croissant's are actually the croissants Carl Wheezer is referencing in Jimmy Neutron... probably.
Atmosphere: 4
Food: 4
Service: 5
Colin R
Big bold bright and beautiful!When I'm visiting Phoenix I come here almost daily for coffee and work in my morning. It's spacious and bright and the coffee is good and the staff are fun and friendly. I am so glad this place is here!
Parking: Endless spots. No worries about parking here whatsoever.
I usually don’t feel the need to leave reviews, but I feel like someone in leadership should realize that this BR location’s efficiency and bare minimum service are critically lacking. Throughout the last 4 weeks or so, I have noticed the drive thru line was noticeably slower. I attributed it to seasonal population increase at first, until recently: A few days back, I sat behind 2 cars before me in the line, both of which appeared to order one or two items (once they FINALLY, after at least 10 minutes of waiting, received their orders. I sat in the drive thru line for (this is rounding down) 20 minutes and as a result, I was late for work (As in, running to clock in, disrespecting a paying client’s time, apologizing profusely and risking my job late for work). I understand that i am privileged to even have the capacity to complain about this, and I could have chosen not to stop for coffee, but I work three physically demanding, often late night jobs. I left 15 minutes early for a 27 minute commute because I planned to hit the drive thru. There is no reason, other than a car breaking down in the line or a critically uncontrollable emergency, that anyone should wait that long when they are 1-2 cars away from the window. Additionally, they were not taking orders at the speaker, nor was the line staffed to take orders before hitting the window. I recognize staffing shortages happen. However, management is failing when they aren’t willing to step up and fill in for their establishment’s employee retention failures.
Service: 1
Nice shop that is not overly crowded with quick service and good servers.
Atmosphere: 4
Service: 4
Super friendly staff. Great store for my FUEL fix!
Atmosphere: 5
Food: 5
Service: 5
Love the Mexi Mocha .. my go to!!
Atmosphere: 5
Service: 5
I’m usually a fan of Black Rock Coffee, but my recent experience left a lot to be desired. I placed my order at the drive-thru, and after repeating myself three times, it seemed like the person taking my order still wasn’t quite getting it. I understand that mistakes happen, but it was frustrating to have to clarify multiple times for something so simple.
When I pulled up to the window, I mentioned that I had a reward for a free drink and intended to use it on one of my three drinks. The barista scanned my card, waved me off, and I had to remind her that I had two more drinks in the order. She seemed confused and even asked around to figure out who took my order, since it didn’t even show up in the system. She addressed me as ‘love’ several times throughout our interactions which made me vastly uncomfortable, i understand the importance of connecting with customers- but when addressing someone ‘friend’ or their name should suffice. When I finally got my drinks, they weren’t even what I ordered and weren’t the sizes I’d asked for.
I get that things can get busy, but the lack of attention to detail and the difficulty in getting the correct order was disappointing. this is probably the third time ive had an issue with this black rock location and it truly just left a bad taste in my mouth as a barista myself witnessing such a lack of leadership and carelessness
Atmosphere: 2
Service: 1
Nice and clean spot with upbeat atmosphere!
Atmosphere: 5
Food: 5
Service: 5
“Great experience today I never really have been to a Black Rock before. The barista helping me, his name was Zack was super friendly and recommended me my new favorite drink. Will definitely be coming back!”
Atmosphere: 5
Food: 5
Service: 5
$6.00 for a matcha drink that tasted like a cup of whole milk with green food coloring... Gross. Also either the intercom doesn't work or the employees (who are white teenagers bc that's all they employ here) will purposely have you waiting in the drive through menu until you speak up. It's either that or the camera doesn't work. Or it could just be the employees are taught to be selective about who they greet and receive orders from ?
Atmosphere: 1
Food: 1
Service: 1
The coffee shop itself is nice, clean and the staff is friendly. The product is ok and a little overpriced. Additionally it’s impossible to focus when they have hip hop music blasting. I would come here more often because it’s a cool spot but impossible to focus on work.
The other thing I don’t understand about black rock is why they close at 7 PM. I would say they should least be open till 9 PM. Would be a great spot to go in the evening to hang out, relax and have a warm beverage.
This is why everybody in Phoenix goes to coffee rush .
Atmosphere: 3
Food: 3
Service: 4
This is the closest coffee shop to my house, so I stop by to get my coffee in the morning. This issue has happened SO many times, so I decided to leave this review and not go there again. My go-to drink is the caramel blondie, and every time I order this coffee, they hand me a different type of drink for some reason. This time, I got my drink and, on my way to work, I tasted it and it wasn’t the drink I ordered! I pulled around and told the barista that it wasn’t the right drink. They made it, but it took me 20 minutes to get the right one, and I was late to work! I was literally so fed up with it. It shouldn’t be that hard to make your signature drink correctly if you are a coffee shop.
Service: 2
Restaurantji Recommends
Little known fact, Black Rock's Croissant's are actually the croissants Carl Wheezer is referencing in Jimmy Neutron... probably.
Atmosphere: 4
Food: 4
Service: 5
Big bold bright and beautiful!When I'm visiting Phoenix I come here almost daily for coffee and work in my morning. It's spacious and bright and the coffee is good and the staff are fun and friendly. I am so glad this place is here!
Parking: Endless spots. No worries about parking here whatsoever.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caramel Blondie Chiller, Breakfast Burrito
Such a great spot to stop on before or after work. Staff is always friendly and love my iced vanilla latte with oatmilk!
Great cold drinks.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mexican Mocha Chiller
Amazing, peopleMy drink was perfectAmazing customer service
Wheelchair accessibility: Yes
Atmosphere: 5
Service: 5
Recommended dishes: Bagels
Loading...