Black Rock Coffee Bar

We got stranded in the drive thru line for 30 mins. We asked how long it would take to make 4 latte drinks and he said 10 mins...

Service: 1

Waited in the drive thru for 30 min with only 4 cars in front of us

Atmosphere: 1

Food: 1

Service: 1

Food and service is always unpredictable.

Atmosphere: 4

Food: 4

Service: 4

i don't really have any direct quarrels with this place, only came here once with a friend as part of a promotional deal for downloading the app. im only writing this review more because it was an entertaining and bizarre set of circumstances.
i came in about 15 minutes before the lobby closed with a friend. we just wanted to stop in and leave without being much of a bother. we placed our orders individually, and sat down to wait. the barista that helped us, as kind as she was, was balancing a workload that was just more than should be asked of a singular person. she was the only staff that we noticed, and after helping a drive-thru customer forgot about our drinks and started to prepare to close. it wasn't until the lights of the lobby turned off that i got up to ask if my drink was ready, but id missed it. she'd forgotten that I was still there, and that my order wasn't handed out. once i got mine i sat down again, still in the dark, to wait for my friends. when she mentioned the lobby was closed, we mentioned that we were still waiting on the other. again, it had been forgotten. only a few moments later we had the drinks and carried on with our days.
i can not overstate that im not upset at anyone involved, or at the circumstances. it is however dissapointing to see a company have one person attempt to manage closing down a store alone, which clearly can prove to be a challenge. whether this be management issues or companies looking to save money on labor, its clearly getting to a point where it affects consumers.
im not one to write reviews, but after realizing this event had sat in my mind after 2 weeks, it was something that i felt the desire to write out

Best Iced Mocha!

Great coffee but always understaffed in the mornings. Makes it really frustrating when you order ahead and it still takes 20 minutes for your coffee once you arrive.

the team here has never missed a beat! i always enjoy my coffee, every morning, same order, never have I had reason to complain

Coffee taste so much better than starburnt.

Great little coffee shop a wide variety of drinks and snacks and lots of comfortable

So many dogs! People with dogs love this place. Chill atmosphere inside and out. Staff took orders in drive thru line to speed the process. That was smart.

We dined inside. Ordered a bagel, cream cheese, sausage & egg sandwich, americano and latte. Everything was delicious. The bagel is a soft bread. Cream cheese, whipped. All very delicious.

Service inside was speedy and friendly.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Plain Salt Bagel

Phenomenal service. Fast and tasty.

Atmosphere: 5

Food: 5

Service: 5

Very good

Atmosphere: 5

Food: 5

Service: 5

I just had the best experience at my favorite location. Big props to Julia, she made my day! It takes one good interaction to make a day good, and Julia did exactly that for me! Love this location!

Atmosphere: 5

Food: 5

Service: 5

Coffee and service was great! Excellent spot to do some quiet reading and chillin' in the morning.

Atmosphere: 4

Service: 5

Always on point.

Atmosphere: 5

Food: 5

Service: 5