Charleys Cheesesteaks

Their sucks. Customer service is zero and the manager not even speaks english.

Atmosphere: 1

Food: 1

Service: 1

DELICIOUS!!!

Atmosphere: 5

Food: 5

Service: 5

Hispanic lady with the glasses was extremely rude to my wife after messing up our order. The 2 guy cooks had to step in and defend my wife. Worst thing is that my 8 year old daughter had to witness this. Happened on 1/23/26 around 7:15 pm

Shame shame shame

Service: 1

Don’t waste your time or money. Either the franchise has taken a turn for the worse or this is location is just bad. Bland, slow, pricey

I had the same experience that a lot of other customers shared in the reviews regarding very low quantity on a large order of fries and dismissive rude attitude when I brought this up. This was definitely not the case in the past! The box doesn’t even have a single layer of fries for a large order.

Atmosphere: 1

Food: 1

Service: 1

I’ve been to this location multiple times and the level of customer service is close to nonexistent. There is no acknowledgement to anyone in line if they’re busy.

The thing that I’ve noticed on multiple occasions is a person who handles food, then he goes into the back room and comes out with a box and drops it onto the floor. Every time that I’ve seen this he never removes or replaces his gloves. So, he is preparing food, grabs a dirty box of frozen food from the back, places it when it needs to be and then continues to prep more food, again all without removing or replacing his gloves. That is beyond unsanitary and I’ve stopped going there because of it.

Atmosphere: 2

Food: 3

Service: 1

I love Charleys!!

Atmosphere: 3

Food: 5

Service: 5

stood at the kiosk to order a sandwich and a bug was crawling on the counter… walked away so fast

Atmosphere: 1

Food: 1

Service: 1

I’ve been a regular customer at this Charleys location for quite some time, often stopping by once a week since I work in the mall. My usual order is the small chicken Philly with a side of fries, and I’ve always appreciated the convenience and consistency. However, my recent experience was disappointing enough to make me reconsider continuing to visit.

This time, I decided to upgrade my fries to a large. What I received, however, was essentially the same portion I get every other week with my regular meal. When I brought this up to the staff, I was told they had added a “few extra fries,” but the portion looked no different at all. In the past, when I’ve ordered a large fry, it came in a noticeably larger quantity—often served in two separate containers. This time, there was no such distinction, and when I asked for clarification, I was met with a dismissive attitude.

To make matters worse, one of my colleagues recently ordered sandwiches from this same location on two separate occasions—and both times, the orders were incorrect. This ongoing lack of consistency and accountability has made what was once a convenient lunch option into a frustrating experience.

I hope management takes this feedback seriously. It’s disappointing to feel dismissed as a loyal customer, especially when food options within Fashion Square are already limited. At a time when customer service and quality should be prioritized, it’s unfortunate to feel like neither is being upheld here. I truly hope improvements are made, but until then, I’ll be taking my business elsewhere.

Atmosphere: 4

Food: 3

Service: 1

Got the old school Philly, the canned cheese can be good, here no so much. The rat meat was scarce, well I just call it that. It said steak. Lemonade are mid

Atmosphere: 1

Food: 2

Service: 3

Was not given all of my order, missing several items and I tried calling the store several times with no answer. I tried calling customer service. They don’t even allow you to do that they make you go online. This is ridiculous that I cannot speak to someone to have something taken care of when there is an issue. Will not be doing this again

I ordered a combo meal the lady that took my order was nice but not so much for the cook I got a steak and cheese which was ready super fast the steak could have been cooked a little longer, hardly any fries my peppers were so huge I had to place them on the side decided to also get bacon which looked raw idk this might have been the worst that I have had from the company. I was showing the cook the pepper which was hidden under the cheese she says it’s a pepper as if I didn’t know what it was I’m like I know it’s not chopped up. Anyway I won’t be back but loved the mall

Was like pulling teeth to place my order and get my order correct...

Totally of bullshit every time I order from them no meat on the Sandwich honestly very unhappy this is happening to me a few time

Employees were fine but the restaurant ran out of cheese which is bad since a lot of their food require cheese

Atmosphere: 2

Food: 3

Service: 3

Recommended dishes: Fries