Cholla Prime Steakhouse & Lounge

Food was cold , hamburger came raw and the service was horrible

Atmosphere: 2

Food: 1

Service: 2

I was blessed to gather with friends and family at Cholla located at Casino Arizona in Scottsdale. Call ahead for a reservation tell them Jon sent you, and remember they are only open for dinner. Cholla has become one of my favorite places for fine dining, the well-appointed nook will leave you wanting more and returning soon. If you have passed Cholla a million times and never looked in; you should, what’s behind the door will leave you in awe. At least stop in at the lounge for a drink and watch the game. First, the ambient lighting, cozy space and intimacy transforms your experience to memorable one; everyone in the restaurant was calm, rested and happy, including the staff. No one was in a hurry, this made our time there more enjoyable because we had more time together to talk, laugh and be as one. The artwork suited the restaurant. The vintage modern furniture is a perfect fit. The tables were perfectly appointed with everything you need. Next, the food is marvelous; from presentation to the last bite, we could not get enough. My personal favorite is the NY strip with au gratin potatoes and carrots. The ribs fall off the bone. The fillet minion is soft and juicy eat bite is unforgettable. The raspberry sorbet is a nice touch; Our group tends to order one of each dessert, and then we pass them around. The chocolate cake is decadent but my favorite is the key lime pie. I stopped sharing it at some point but they had plenty to go around. Btw, the bread and butter were superb and the daily chef’s choice is a fun surprise. Finally, the Cholla dining experience is one I will remember for many years; and will share it with others, to all the folks at Cholla thank you for a memorable experience; moreover, thank you for being part of our friends & family. For those of you still walking by and wondering what’s inside; open the door, I dare you.

Atmosphere: 5

Food: 5

Service: 5

My party of 4 was treated like absolute garbage at Cholla Prime Steak House. We had ONE drink at the casino while waiting for our reservation, even though the restaurant was basically empty. After being seated, no one even asked if we wanted drinks. We ordered appetizers and dinner, and when I asked if we could finally order drinks, we were told we needed to “slow down” and that we would not be served.
As a General Manager myself, I found this completely disturbing. They took our food order but never once asked about drinks, and then refused when we tried to order. Full disclosure — our group had only one drink each beforehand, we were not drunk, loud, or acting out in any way.
We asked for a manager, and while he was somewhat polite, we were still asked to leave — and unbelievably, the POLICE were called on us. For what? Trying to order drinks at a steakhouse?
I don’t know what has happened to this place, but this is absolutely no way to treat paying customers. Do yourself a favor and go to Wild Horse Pass where you’ll actually be respected

Atmosphere: 1

Food: 1

Service: 1

Waited extremely long before our meal was served. 2 tables that arrived 15 minutes after us received their meals ahead of us. Manager was not professional and gave an excuse that our steaks were cooked warmer than the two other tables which was incorrect. Their meat was also medium and were tomahawks which take longer than filet mignons . There was no apology or accountability. No offer of dessert or attempt to make it right. We were disappointed as we eat at fine dining steakhouses often and never encountered such an excuse for poor kitchen execution and service. A simple apology would have went a long way with my husband but your manager escalated the situation with a lack of professionalism and sticking to the steak temperature story. When we received our sorbet that was a cue for your kitchen to fire the steaks. They failed in their communication of what order to fire up and wouldn’t accept responsibility.

Atmosphere: 3

Food: 4

Service: 1

Service is impeccable. Food is unbelievable. Atmosphere is intimate. This place is truly a hidden gem.

Atmosphere: 5

Food: 5

Service: 5

Small but very nice need reservations

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Creme Brulee

This steakhouse is a great value. This is our third time there. The steaks are always good plus the sauces for the steaks are delicious. Some of the side dishes are better than others. Would not recommend the sautéed mushrooms or the au gratin potatoes. But all the other sides are good. Will definitely be back again.

the service was great servers were very friendly and, the food was outstanding, definitely a go there again

The food was good, but at the same time I have had better and I have had a whole lot worse. Our server was good for the most part. The thing i didn't not like was we have never been there before. So it seem like we were put on the back burner. Over the other guest. I would think that the server would came around more often then she did. We saw the runner more then we did our server.

Had an unexpected dinner emergency my partner and I had tickets to watch a show in the CAZ showroom. peeked in the Cholla steakhouse seeking a possible chance for a table for our dinner. we met this amazing hostess named Zoie at the door :) she was able to accommodate us with a table with minutes left before the show. We had the most incredible meal everything from atmosphere to service was impeccable. Thank you Zoie and staff you saved us from starving to death. We plan on going back for a romantic dinner in the near future .

Atmosphere: 5

Food: 5

Service: 5

We are regularly here for dinner but the service has diminished greatly the last couple of months. Servers are not trained to wait tables. We ordered a 2 nd drink before our dinner arrived and we had waited over 30 minutes to receive it. I had to go up and ask where it was. By the time it arrived we had already finished our dinner. Also the mini appetizer was brought out and before I could eat it our salad came out and was placed on the table. Timings were all off, we had to find the server for cracked pepper she literally dropped the food and ran away.

Overall it was exceptional service, friendly environment and great customer service. We would go back .

Service was excellent. Very good staff who are on top of everything and manage to anticipate your needs.

I've always had a good experience at this restaurant. This visit was no different however, the steak that I got did have more gristle to it than normal.

way too expensive. 30 minutes to get am appetizer (5 micro bison meatballs). the short ribs plate was super dry. the presentation even for the filet dish was not you are expecting for that price. I was expecting something for our 28th anniversary. nothing just the check.