If you're looking for a high-end cafeteria style meal with delicious food and zero service, this is your place. BYOW... bring your own wait-staff... and your patience. Enjoy standing in line and ordering off the big board. Hope you're not wanting a second drink... you'll have to go back up and stand in line and pay up front again.
Atmosphere: 1
Food: 4
Service: 1
Rosalie Gonzales
not the greatest
Atmosphere: 5
Food: 1
Service: 5
Evangeline Salas
When I looked up the website it seemed like a fine dining experience. I didn't realize that we had to order prior to being seated. We sat down with our menus and the server kept coming over to see if we were ready to order which was weird because we had to go up and order ourselves. Had the fish tacos, they were ok.
Atmosphere: 2
Food: 4
Service: 3
Tamicia Summers
I would actually give a negative star review. We decided to try this new place and we walked in at 4:45 pm on a Monday and there were 3 employees behind the bar taking inventory with 4 customers seated and two employees helping one customer with a take out order. We sat in the bar area for 10 minutes and the bartender came out of the bar area and brought food to a customer at the bar and clearly saw us but did not even offer to bring us a menu or take our order or acknowledge us. The total customer count was 6 and the total employee count was 5 that we could see. I guess taking inventory is more important than taking care of customers. MANAGEMENT BE ADVISED- WRONG MOVE (the bar only seats about 8 people!)
Jim Osman
Chula is great. Good food, casual atmosphere and good value. Service is quick and servings are large.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soft Shell Crab Sandwich, Grilled Tacos, Fish N Chips, Shrimp Cocktail and Oysters
N J
Fish dry and old. Hostess curt.
Food: 3
Service: 2
Matthew Laudone
I love all the Chula locations and this one is no exception. Great people great food and a really nice layout here. I appreciate that each location does things the others do not.
Atmosphere: 5
Food: 5
Service: 5
Anne McGurty
Wonderful place for a casual fish dinner.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Tacos
Johnathon Moore
Friendly staff. First time eating here. Salmon was excellent, broccoli was flat in presentation and too strong a taste. Reasonable portions for the price. Great atmosphere where you can hang at the bar, order fresh fish from the case, or enjoy a meal in house or on the patio. A good variety of a menu. Wait time for food served about 15 min from the time I ordered.
This is my favorite hidden gem seafood spot in Scottsdale (being from the East Coast). The staff is so nice and friendly, and the food is always outstanding and SO fresh. Chula is totally a vibe!
Atmosphere: 5
Food: 5
Service: 5
Monica K
I want to begin from the beginning.....
We made a reservation online a couple of days ago for 11am for Saturday, today, assuming it would be a busy day since this location is celebrating their 2 year anniversary and the menu offerings would bring seafood lovers in...especially with all day happy hour and $2 oysters.
We arrived at 10:55...walked up to the counter and advised the young lady at the counter we had a reservation for 11am. She looked at us as if we just landed our spaceship out front. Clearly, that meant nothing as she proceeded to tell us to sit where we want and, since we requested them, handed us the menu's of the day. No smile, no water, no "once you look at the menu, please come up to the counter to order", no courtesy. Why bother offering reservation options?
We have been to one of their other locations and were aware we had to order at the counter, however, what about first timers? Most places ask "is this your first time visiting our restaurant?" If someone says yes, then educate them!! Finally, when we realized we weren't getting any water, or anything else for that matter, I went up to the counter to order. Now, even though I had a reservation, I am waiting in line. When my order was finally being taken I requested 6 anniversary oysters and 6 reg oysters. The counter person said to me "Mame, we just have one kind of oysters". Really? Did she look at the anniversary menu that was emailed to everyone announcing this event? Doesn't seem that way. After I completed paying for my order I showed her the email and she said "Oh, those are the anniversary oysters." and rolled her eyes...as if I hadn't asked for those....are you kidding me?! Well, that's what I asked for and she so condescendingly said "we only have one kind of oysters". This led to me having to pay an additional $6+ tax for these special anniversary oysters. It should have been given complimentary since it was her error, not mine. I get it, it is a busy day, Saturday, the anniversary, but, there were very few people there at that time, what happens when it does get busy later in the day?
When the oysters came out, I counted them and there were only 11. When the server came out, I advised him and he then counted them and said "oh! I owe you one!". ya think? In addition, he did not bring any mignonette sauce which is indicated on the menu and a staple with raw oysters. 1/2 of our dozen order had the anniversary style on top but nothing was provided for the other 6. I watched while I ate, just about everyone who ordered the raw oysters, non-anniversary style, had to request the mignonette sauce. They shouldn't have to.
These are the reasons this is not a 5 star review.
Also to note, playing music while people are eating is understandable, as long as it is not loud, however, most people, while they are eating, drinking and relaxing, want to enjoy casual conversation and not have to talk over the music. If this were a club or sports bar, I would get it, it's not. Many customers are in their close to or at golden years...keeping it low would be appreciated.
Check out review on yelp from 8/5/23 Regarding last years anniversary..very similar.
The ambiance was pleasant, casual, and comfortable.
I say this with all due respect to the staff and owners. I have worked in this industry and I know what the expectations are of customers. When people are spending the money, especially for good seafood, they don't mind spending the money, however, they do have expectations......
SERVICE WITH A SMILE! KNOW THE MENU! CHECK THE ORDER BEFORE IT GOES OUT! DON'T BLAME THE CHEF! THE SERVER IS THE ONE BRINGING IT TO THE TABLE, HE NEEDS TO CHECK IT!
Simple, correctable things.....all of which will keep people coming back
If you're looking for a high-end cafeteria style meal with delicious food and zero service, this is your place. BYOW... bring your own wait-staff... and your patience. Enjoy standing in line and ordering off the big board. Hope you're not wanting a
second drink... you'll have to go back up and stand in line and pay up front again.
Atmosphere: 1
Food: 4
Service: 1
not the greatest
Atmosphere: 5
Food: 1
Service: 5
When I looked up the website it seemed like a fine dining experience. I didn't realize that we had to order prior to being seated. We sat down with our menus and the server kept coming over to see if we were ready to order which was weird because we had to go up and order ourselves. Had the fish tacos, they were ok.
Atmosphere: 2
Food: 4
Service: 3
I would actually give a negative star review. We decided to try this new place and we walked in at 4:45 pm on a Monday and there were 3 employees behind the bar taking inventory with 4 customers seated and two employees helping one customer with a take out order. We sat in the bar area for 10 minutes and the bartender came out of the bar area and brought food to a customer at the bar and clearly saw us but did not even offer to bring us a menu or take our order or acknowledge us. The total customer count was 6 and the total employee count was 5 that we could see. I guess taking inventory is more important than taking care of customers. MANAGEMENT BE ADVISED- WRONG MOVE (the bar only seats about 8 people!)
Chula is great. Good food, casual atmosphere and good value. Service is quick and servings are large.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soft Shell Crab Sandwich, Grilled Tacos, Fish N Chips, Shrimp Cocktail and Oysters
Fish dry and old. Hostess curt.
Food: 3
Service: 2
I love all the Chula locations and this one is no exception. Great people great food and a really nice layout here. I appreciate that each location does things the others do not.
Atmosphere: 5
Food: 5
Service: 5
Wonderful place for a casual fish dinner.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Tacos
Friendly staff. First time eating here. Salmon was excellent, broccoli was flat in presentation and too strong a taste. Reasonable portions for the price. Great atmosphere where you can hang at the bar, order fresh fish from the case, or enjoy a meal in house or on the patio. A good variety of a menu. Wait time for food served about 15 min from the time I ordered.
Atmosphere: 5
Food: 4
Service: 5
Almost thought I was in San Diego!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great place for a nice seafood lunch
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Tacos, Clam Chowder
This is my favorite hidden gem seafood spot in Scottsdale (being from the East Coast). The staff is so nice and friendly, and the food is always outstanding and SO fresh. Chula is totally a vibe!
Atmosphere: 5
Food: 5
Service: 5
I want to begin from the beginning.....
We made a reservation online a couple of days ago for 11am for Saturday, today, assuming it would be a busy day since this location is celebrating their 2 year anniversary and the menu offerings would bring seafood lovers in...especially with all day happy hour and $2 oysters.
We arrived at 10:55...walked up to the counter and advised the young lady at the counter we had a reservation for 11am. She looked at us as if we just landed our spaceship out front. Clearly, that meant nothing as she proceeded to tell us to sit where we want and, since we requested them, handed us the menu's of the day. No smile, no water, no "once you look at the menu, please come up to the counter to order", no courtesy. Why bother offering reservation options?
We have been to one of their other locations and were aware we had to order at the counter, however, what about first timers? Most places ask "is this your first time visiting our restaurant?" If someone says yes, then educate them!! Finally, when we realized we weren't getting any water, or anything else for that matter, I went up to the counter to order. Now, even though I had a reservation, I am waiting in line. When my order was finally being taken I requested 6 anniversary oysters and 6 reg oysters. The counter person said to me "Mame, we just have one kind of oysters". Really? Did she look at the anniversary menu that was emailed to everyone announcing this event? Doesn't seem that way. After I completed paying for my order I showed her the email and she said "Oh, those are the anniversary oysters." and rolled her eyes...as if I hadn't asked for those....are you kidding me?! Well, that's what I asked for and she so condescendingly said "we only have one kind of oysters". This led to me having to pay an additional $6+ tax for these special anniversary oysters. It should have been given complimentary since it was her error, not mine. I get it, it is a busy day, Saturday, the anniversary, but, there were very few people there at that time, what happens when it does get busy later in the day?
When the oysters came out, I counted them and there were only 11. When the server came out, I advised him and he then counted them and said "oh! I owe you one!". ya think? In addition, he did not bring any mignonette sauce which is indicated on the menu and a staple with raw oysters. 1/2 of our dozen order had the anniversary style on top but nothing was provided for the other 6. I watched while I ate, just about everyone who ordered the raw oysters, non-anniversary style, had to request the mignonette sauce. They shouldn't have to.
These are the reasons this is not a 5 star review.
Also to note, playing music while people are eating is understandable, as long as it is not loud, however, most people, while they are eating, drinking and relaxing, want to enjoy casual conversation and not have to talk over the music. If this were a club or sports bar, I would get it, it's not. Many customers are in their close to or at golden years...keeping it low would be appreciated.
Check out review on yelp from 8/5/23
Regarding last years anniversary..very similar.
The ambiance was pleasant, casual, and comfortable.
I say this with all due respect to the staff and owners. I have worked in this industry and I know what the expectations are of customers. When people are spending the money, especially for good seafood, they don't mind spending the money, however, they do have expectations......
SERVICE WITH A SMILE! KNOW THE MENU! CHECK THE ORDER BEFORE IT GOES OUT! DON'T BLAME THE CHEF! THE SERVER IS THE ONE BRINGING IT TO THE TABLE, HE NEEDS TO CHECK IT!
Simple, correctable things.....all of which will keep people coming back
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Korean Poke Bowl
Great new seafood place. Highly recommended.
Atmosphere: 5
Food: 5
Service: 5
Their Ceviche is amazing and the best I had!
Atmosphere: 5
Food: 5
Service: 5
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