Cold Stone Creamery

If I didn’t have to give a 1 ⭐️ I wouldn’t. This Cold Stone doesn’t deserve it. I’m honestly a little traumatized from how rude and disrespectful the female employee was to me. I went in to get some ice cream and was met with hostility and anger. When the employee came out of the bathroom, after about 6-7 min of waiting for her, she glared at me and asked me “what do you want” “why are you here” I asked her if I could please order some ice cream and she proceeded to go in the back and get on the phone. After she came back out (still on the phone) she was acting very bothered by the fact that I was there at all. I felt embarrassed, like I was rudely interrupting something she was in the middle of. I’m going to assume maybe she was having a bad day, but still no excuse to be so unprofessional and ice cold towards me. And there’s quite a bit more but I’ll wrap this up so others actually read it and realize DO NOT GO TO THIS COLD STONE!!!!! RUDEST employee ever!!!! And I agree 100% with the other review that said BAD PORTION SIZES!! They are not a typical Cold Stone size, smaller using less ingredients.

Delicious! Shout to Mari for amazing service! I can tell you really care!

It's pretty to come for a pick up order, arrived at 4:30 pm, and as I'm writing this at 4:55 pm my small little order is still not ready....amazing

Best ice cream in the valley

Josh is the man! Super friendly, goes above and beyond. You can tell he is passionate about what he does. Loves ice cream, I love coming to this location for Josh. All smiles.

11$ for a cup small kid size. Said a flavor was dairy free, after I paid and ate it, I looked it up, it was not. So disappointed but glad they have a better store with better service and better flavors not too far away, and the prices are better!!!!! Will not be buying at this store again anytime soon.

Came in Jan 10, at 10.45pm we got there. First thing this girl by the cashier says to us at the door is you have to leave right at 12. On top of that they wouldn’t mix us anything, said they were cleaning the stone even 15 mins before they close.

Atmosphere: 1

Food: 3

Service: 1

This place was awesome! The service was perfect! Our server, Monique, was super nice. Five stars, will go here again.

Atmosphere: 5

Food: 5

Service: 5

The brown haired girl with glasses couldn't make a milk shake. Won't be coming back for this overpriced crap.

Atmosphere: 1

Food: 1

Service: 1

Delicious and the music is always the best!!! 2000s jams haha

It's pretty run-down, and the waffle cones are extremely disappointing. They have no flavor, and just are not good. The ice cream is okay, at best. Also one of the pictures will show you that it looks like somebody took a sledgehammer to the sink in the bathroom and then they glued it back together. Also it looks like the windows are rusty? Which is just plain weird.

Atmosphere: 1

Food: 2

Service: 3

I came in to check and see if they had sugar-free ice cream. The young lady was clearly new and didn’t know so she asked the other man who gave half an answer and then answered the phone. When I asked him again, he ignored me. She kept trying to tell me she thinks there’s no sugar, but she didn’t really know or she thought it might be half sugar. The point is was as rude as a person can get despite the fact that he was probably 16 years old. I won’t be back here ever.

Atmosphere: 1

Service: 1

I've been a regular customer at Cold Stone on Frank Lloyd Wright Blvd in Scottsdale and have generally had positive experiences. However, my recent visit just before closing left a lot to be desired.

We arrived about 5-10 minutes before closing time, where we encountered a less-than-welcoming atmosphere. It was clear that the employees were already in closing mode, with some of them audibly expressing frustration that they "should have locked the doors earlier" prior to our arrival. Throughout our visit, there were audible complaints among the staff about wanting to close earlier, which we overheard loud enough to be unsettling.

Despite this, we proceeded with our order and tried to be considerate of their closing procedures. However, there were three employees behind the counter who seemed unwilling to take our order promptly, which would have sped up the whole process and possibly alleviated some of the tension.

While preparing our ice cream, the employees continued to complain about wanting to close earlier, which made us feel unwelcome. When it came time to pay, there was an uncomfortable moment when they verbally expressed dissatisfaction with our tip amount.

While tipping is customary, I shouldn’t feel obligated to do so, especially when met with unwelcoming attitudes. When I do tip as a gesture of goodwill, employees should never complain about the amount.

We ensured to complete our transaction promptly, and we were completely out of the store by 10:00 PM, which was the closing time. Despite our efforts to be considerate, the overall customer service during this visit fell short of the usual standards. It's disappointing to leave an establishment feeling like an inconvenience, especially when I've been a customer for some time.

I hope this feedback encourages management to reinforce customer service values during closing hours to ensure every customer feels valued, regardless of the time they visit

Atmosphere: 2

Food: 5

Service: 1

This place is a SCAM. The owners pretended to hook up the rewards points to their system but you don't get any points for going here. They are scammers who don't want anyone to redeem points here. Worst owners ever. Also, the owners take all the tips from employees. So the hard workers get nothing!

Atmosphere: 1

Food: 1

Service: 1

If you’re having hvac issues that will affect the product you’re selling, give your customers proper notice or just close down for a day until it’s fixed. This is an ice cream shop, no one wants soupy ice cream in their bowls upon receipt. Completely unacceptable.

Atmosphere: 1

Food: 1

Service: 2