Crumbl - Scottsdale

This is a good store. Nice people. The portion sizes were ridiculously small this time, though. It's bad enough that they charge so much for cookies, but at least they're usually big. These cookies are the smallest I've ever seen besides the minis. The 6-pack box is usually almost full with 6 cookies. Look how empty the box is.
If this is the new standard for Crumbl, they've just lost a loyal customer.

Atmosphere: 5

Food: 2

Service: 5

Milan was amazing! super kind and helpful overall great employee. will definitely be returning!

Parking: numerous spots

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fresh Baked Cookies

Fantastic cookies! The mini additions are a huge plus!

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Semi Sweet Chocolate Chip

All the workers wierd asl😭

Atmosphere: 1

Food: 5

Service: 1

Recommended dishes: Single

Service is fast and smooth.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Dulce De Leche, Oreo

The cookies crumble in my mouth! Yummy stuff yall!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Semi Sweet Chocolate Chip

The cookies where like no other.

Kid-friendliness: Very friendly environment

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Peanut Butter Cookie Strawberry Cheesecake Cookie and Chocolate Chip Cookie

I came into your store in Scottsdale Az at 230pm on Friday the 25th and I frankly got terrible service.
What happened was I came in and the app wasn’t working because of the service in the area so I just decide to order in store, when I got in, a lot of the girls seemed to be very busy and one of them clearly was annoyed that I didn’t preorder before. As I got to the counter to get my four box, I asked the cashier if the banana cookie was any good, she seemed a little frazzled but before she got a word in, the girl who was upset about us coming in without a preordered item who was packaging the order said snappily “we don’t have that one”
The girl cashier visabily got uncomfortable and said said sorry. So I decide to just get the pink velvet instead and call it good
The girl packaging, now more agitated, put the box read and basically kinda threw whatever cookie in the box.
She came up, asked if it was okay and then closed the box.
I called Saturday to just tell someone about it because I needed to just tell someone what happened the the shift leader on hand was very lovely and said she can give me a refund as I explained what happened and she said she’ll message a manager to let them know that I should get a refund because of what happened. The shift manager also kept telling me that they get these calls alot and definitely wants to get to the bottom of it herself as she just doesn’t understand how it keeps happening. I called yesterday about it as I hadn’t received the refund and the manager on hand told me that’s out of the question and made me feel like I was a liar with saying that she’ll pull the cameras and see what happened as she wants to double check to see and if so she can train her staff better, if I still feel like pursing the matter I should know that she was there that day as well as the owner and she couldn’t imagine it happening(mind you the shift manager on Saturday told me that wasn’t the case)
She gave me the owners email and then quickly hanged up after I apologized for inconvenience her too
So, I usually never ever call or complain. I typically always try and strive to give anyone benefit of the doubt but I’ll frankly say this
I’ve never felt uncomfortable or unwanted in a store before
I however did reach out to the chat support and they told me they’ll open a report which unfortunately is a owned by a private owner so not much they can do but a huge apology and boulders which was great!
Yet I’ve never felt like I was an inconvenience who needed to be taken out quickly.
Which is strange for me as a I work in customer service and I’d never want to be treated the way I was treated by your store
I know yall will be fine without my business but frankly I will never be using your service again.
Very disappointed and very upset

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Churro Cookie

Fast and easy service through machines.

Atmosphere: 5

Food: 5

Service: 5

I LIVE FOR CRUMBLE

Parking: SO MUCH SPACE

Kid-friendliness: THEY HAVE COOKIES FOR CRYING OUT LOUD

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Double Chocolate Chip Cookie, Milk Chocolate Chip

Love Crumbl!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Double Chocolate Chip Cookie

They brought me cookies curbside and forgot the personalized message on the box. The employee brought the box back in to print the message and was instructed by Isabel to take chocolate chip cookies out of my box and give them to another customer who ordered them. YES, AFTER sending my cookies outside the store giving me my cookies in my car, they took them back! I have no more words. When I went into the store to complain, Isabel said that’s common practice and was very rude and disrespectful. There was absolutely NO CUSTOMER SERVICE or attempt to take responsibility and solve the problem, no offer for any comps, or future replacement, just a lot of yelling, sass and turning her back to me while I was talking. Definitely NOT how manager should act especially when the store made a huge mistake not too mention a health hazard. (Taking food from one customer and giving it to another)

Atmosphere: 1

Service: 1

❤️

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Single

I recently visited Crumbl Cookie and was very disappointed with my experience. The cookies were not fresh and tasted stale. The service was also quite slow, and the staff seemed disinterested in helping customers. For the price, I expected much better quality and service. I won't be returning anytime soon.

Atmosphere: 1

Food: 1

Service: 1

I really hate to put this place on blast, but my experience was beyond disappointing. I’d genuinely love to speak with an owner because the service was absolutely terrible, and it’s clear some changes need to be made. I initially said the cookies were good, but when I actually received them, they were cold, hard, and stale—not at all what I expected. This has been one of the worst experiences I’ve had at an establishment, and I hope they take this feedback seriously to improve for future customers.

Atmosphere: 1

Food: 1

Service: 1