This place is so slow. The workers are very very very very very very slow. Wake up and get people to work
Atmosphere: 1
Food: 1
Service: 1
Patrick Wambach
This location takes forever. We specifically tried to order ahead of time using the app knowing this location is slow only to get an order placed for 3 donuts which should take about 2 minutes (more like 15 seconds) to carefully put them in a bag. The order took 12 minutes. Probably won’t be coming back anytime soon.
Dunkin needs to have a donut only line. They probably need to hire more people as well as this shows a pure lack of employee management. We had to ask to make our online order that was set as asap. Not good Dunkin. The donuts tasted good but now the kids are late for school.
Update 9/19 Ordered 3 donuts on way to this location. The app warned me that if I ordered it would be ready too early and that I should wait. I ordered anyway and set a stopwatch on my phone. When we arrived it had been 12 minutes. My kids went it store and it wasn’t ready. This time they were not even busy when we arrived. Why order ahead of time if we have to wait.
Atmosphere: 1
Food: 4
Service: 1
Elizabeth Fallacara
Great iced coffee
Kay B
I don’t normally go to dunkin. I came here at the request of someone else. Idk if this was ann off day or something but it was busy! Ordered flavored coffees, an isn’t and food. Got up to the drive through window and they read off a completely different order from mine. I told them my actual order and they looked puzzled and panicked. 10 minutes later while still at the window they give me my food, then I was sitting there and they asked what else I was waiting on. (My drinks) got them and drove off. Didn’t think to try them till I got home, but there was NO FLAVOR. I should’ve just stuck with starbs 😭😭😭
Atmosphere: 1
Food: 1
Service: 1
Joy B
I don’t normally go to dunkin. I came here at the request of someone else. Idk if this was ann off day or something but it was busy! Ordered flavored coffees, an isn’t and food. Got up to the drive through window and they read off a completely different order from mine. I told them my actual order and they looked puzzled and panicked. 10 minutes later while still at the window they give me my food, then I was sitting there and they asked what else I was waiting on. (My drinks) got them and drove off. Didn’t think to try them till I got home, but there was NO FLAVOR. I should’ve just stuck with starbs 😭😭😭
Charan
Been ignored twice coming to this location
Atmosphere: 1
Food: 2
Service: 1
Chloe Ann
I would like to formally commend Rashaun and Jauss for their exceptional, outstanding, and truly phenomenal customer service. Every time I visit, these two individuals consistently go above and beyond to provide a warm, courteous, and welcoming experience.
Their professionalism, kindness, and dedication do not go unnoticed, and it’s a pleasure to interact with them each time. They are shining examples of what excellent customer service should look like.
To upper management: I sincerely hope you will take a moment out of your busy day to recognize and commend Rashaun and Jauss. Individuals like them not only elevate your establishment—they make the world a better place.
Bob Myers
called there several times during the day no one answered the phone the following week I called several times 2 days no one answered the phone. I tried another store they picked up I ask about getting several dozen donuts ahead of tme or just walk in he say I could pre order but couldn't guaranteed they would get done. He said I work at the frank lolyd Wright store. Wow I just called there couldn't get threw.he said I know they are slamed...huh..I just hung up...dunk donuts suck. Just for people to lazy to make coffee at home
Rich Gulley
Order in drive-thru was messed up. Was given the wrong coffee and the cup was only about 2/3 full. I went inside and politely asked for a refund and the employees went from zero to mind boggling rude and was told to take my refund and leave. Not sure why your employees are all pissed off all the time but I'll never go back.
Ian Alexander
This place always will go above and beyond for their loyal and patient customers who can speak up if there's a problem and encourage the staff (who need raises) to have fun making the drinks. The manager operates this phenomenal customer service place to the highest quality and standard. Headquarters in the east coast would be proud! Thank you.
Completely empty store, and I did a mobile order 16 minutes prior. I had to wait 5 minutes after I got there for it, and my cup was half empty. Will not be coming back to this location.
Atmosphere: 1
Food: 1
Service: 1
Robert Young
Love donuts
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel
GJW184
Without doubt the most mismanaged restaurant in the country. After botching up- leaving out items & and serving undercooked bacon- I went back to get it squared away. They are both understaffed and poorly trained (inept) . Can you believe that the 2 blueberry muffins they left out of my first trip, were replaced with the wrong item (almond croissants) . My bad for not checking the bag. !!Avoid this one!!
Fukin Best
Unless you have all day to sit around and wait for your food, then don’t go here. I know this is a retirement area but come on now you guys can do a little bit better on getting out your drinks and food.
Atmosphere: 1
Food: 1
Service: 1
Barbara Fazio
Grabbed a quiet table outside and had tasty donuts and just okay, but very hot coffee
This place is so slow. The workers are very very very very very very slow. Wake up and get people to work
Atmosphere: 1
Food: 1
Service: 1
This location takes forever. We specifically tried to order ahead of time using the app knowing this location is slow only to get an order placed for 3 donuts which should take about 2 minutes (more like 15 seconds) to carefully put them in a bag. The order took 12 minutes. Probably won’t be coming back anytime soon.
Dunkin needs to have a donut only line. They probably need to hire more people as well as this shows a pure lack of employee management. We had to ask to make our online order that was set as asap. Not good Dunkin. The donuts tasted good but now the kids are late for school.
Update 9/19
Ordered 3 donuts on way to this location. The app warned me that if I ordered it would be ready too early and that I should wait. I ordered anyway and set a stopwatch on my phone. When we arrived it had been 12 minutes. My kids went it store and it wasn’t ready. This time they were not even busy when we arrived. Why order ahead of time if we have to wait.
Atmosphere: 1
Food: 4
Service: 1
Great iced coffee
I don’t normally go to dunkin. I came here at the request of someone else. Idk if this was ann off day or something but it was busy! Ordered flavored coffees, an isn’t and food. Got up to the drive through window and they read off a completely different order from mine. I told them my actual order and they looked puzzled and panicked. 10 minutes later while still at the window they give me my food, then I was sitting there and they asked what else I was waiting on. (My drinks) got them and drove off. Didn’t think to try them till I got home, but there was NO FLAVOR. I should’ve just stuck with starbs 😭😭😭
Atmosphere: 1
Food: 1
Service: 1
I don’t normally go to dunkin. I came here at the request of someone else. Idk if this was ann off day or something but it was busy! Ordered flavored coffees, an isn’t and food. Got up to the drive through window and they read off a completely different order from mine. I told them my actual order and they looked puzzled and panicked. 10 minutes later while still at the window they give me my food, then I was sitting there and they asked what else I was waiting on. (My drinks) got them and drove off. Didn’t think to try them till I got home, but there was NO FLAVOR. I should’ve just stuck with starbs 😭😭😭
Been ignored twice coming to this location
Atmosphere: 1
Food: 2
Service: 1
I would like to formally commend Rashaun and Jauss for their exceptional, outstanding, and truly phenomenal customer service. Every time I visit, these two individuals consistently go above and beyond to provide a warm, courteous, and welcoming experience.
Their professionalism, kindness, and dedication do not go unnoticed, and it’s a pleasure to interact with them each time. They are shining examples of what excellent customer service should look like.
To upper management: I sincerely hope you will take a moment out of your busy day to recognize and commend Rashaun and Jauss. Individuals like them not only elevate your establishment—they make the world a better place.
called there several times during the day no one answered the phone the following week I called several times 2 days no one answered the phone. I tried another store they picked up I ask about getting several dozen donuts ahead of tme or just walk in he say I could pre order but couldn't guaranteed they would get done. He said I work at the frank lolyd Wright store. Wow I just called there couldn't get threw.he said I know they are slamed...huh..I just hung up...dunk donuts suck. Just for people to lazy to make coffee at home
Order in drive-thru was messed up. Was given the wrong coffee and the cup was only about 2/3 full. I went inside and politely asked for a refund and the employees went from zero to mind boggling rude and was told to take my refund and leave. Not sure why your employees are all pissed off all the time but I'll never go back.
This place always will go above and beyond for their loyal and patient customers who can speak up if there's a problem and encourage the staff (who need raises) to have fun making the drinks. The manager operates this phenomenal customer service place to the highest quality and standard. Headquarters in the east coast would be proud! Thank you.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Completely empty store, and I did a mobile order 16 minutes prior. I had to wait 5 minutes after I got there for it, and my cup was half empty. Will not be coming back to this location.
Atmosphere: 1
Food: 1
Service: 1
Love donuts
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel
Without doubt the most mismanaged restaurant in the country. After botching up- leaving out items & and serving undercooked bacon- I went back to get it squared away. They are both understaffed and poorly trained (inept) . Can you believe that the 2 blueberry muffins they left out of my first trip, were replaced with the wrong item (almond croissants) . My bad for not checking the bag. !!Avoid this one!!
Unless you have all day to sit around and wait for your food, then don’t go here. I know this is a retirement area but come on now you guys can do a little bit better on getting out your drinks and food.
Atmosphere: 1
Food: 1
Service: 1
Grabbed a quiet table outside and had tasty donuts and just okay, but very hot coffee
Atmosphere: 1
Food: 2
Service: 2
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