I ordered a kids superman (it was a scoop in a cup) and it came out to be a little over $8. I thought this was a bit much. It also wasn't too tasty but the 2 stars really comes down to the brownie hot fudge sundae I ordered. The brownie was thin and crispy, not like a brownie should be. Also, it was about a scoop of ice cream, maybe a bit more and the "hot fudge" was not hot at all. It was a cold fudge and he gave me like one pump. I ended up looking at it and asking if I could have a bit more fudge. He seemed a bit hesitant before saying okay but I was very surprised when I tasted it and the fudge was not hot fudge. It wasn't even the dark color that hot fudge usually has either. It was extremely disappointing. I would not go again and I would not recommend it.
Brandon Nelson
This takes the classic ice cream sandwich to a whole new level! The ice cream is rich and creamy and perfectly complemented by the melt in your mouth cookies. If you don’t love these it might be time to have your taste buds checked! These are pure perfection! 😋
Atmosphere: 5
Food: 5
Service: 5
R Call
If you are looking for a great company to cater a company event, don't miss out on Frozen Penguin! Their customer service is just as amazing as their ice cream sandwiches! I've had them cater events for my current employer and my last employer as well. Everyone loves when they come on site!! This has become one of our favorite summer traditions!
Vegetarian options: Upon Request
Dietary restrictions: Frozen Penguin was happy to accommodate dietary restrictions including those who needed gluten free, dairy free, vegan and vegetarian.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Brownies and Cookies, Pick Any Four Ice Cream Sandwiches, Chocolate Chip Cookies and Coffee Ice Cream, Ice Cream Sandwich with Peanut Butter Cookie Brownie and Sprinkles, Birthday Cake, Chocolate Chip Cookie Sandwich with Cookies and Cream Ice Cream, Brownie Raspberry Sugar Cookie Cookies&Cream
James McClaren
We just rolled through here to satisfy our young kid... $16 for a dippin dots and smallest ice cream? Felt like theft, I didn't really even know until they want your card. Greedy!
Atmosphere: 5
Food: 4
Service: 5
Mike Feldstein
Says open online, both doors locked at 11am on a weekday.. even weirder was an employee was inside but didn’t even acknowledge me. Weird spot.
Atmosphere: 1
Food: 1
Service: 1
Michelle Hernandez
This place is extremely overpriced which wouldn't be a big deal but the worker plunked an ice cream scoop directly on top of a child cone and refused to fill it correctly or push it in. Even when i asked nicely. For $7+ for a measly child cone i dont expect a literal empty cone with a tiny scoop sitting on top to fall at any incorrect tilt. Disgusting. I cannot believe how money grubbing and rude the manager/worker at this location is
Atmosphere: 3
Food: 3
Service: 1
Fabian Gonzalez
The brownie and ice cream combo is a must. The milkshake was a bit too runny for my babes liking
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Brownie Sundae with Strawberry Ice Cream and Hot Fudge
AZ Livin'
30 dollars for 4 scoops of ice cream ?. I'm mind blown but we were on a mini vacation and this was coming out of the aquarium so I wanted to treat my family. I would skip this place and find a cheaper option.
Atmosphere: 4
Food: 3
Service: 3
lori
We came to this place on a Wednesday morning and Savannah greeted us prior to being opened. My dad wanted a cup of coffee and she was so pleasant. It’s hard to find good people to help and friendly at that. She made our day. Will return because of her service! Thank you :)
Atmosphere: 5
Food: 5
Service: 5
Colin Elliott
Best ice cream in phoenix and the staff are always super friendly.
Absolutely amazing! The staff was super friendly and helpful. We were there on vacation and just happened to stop in for a treat after visiting the aquarium. It is a little expensive, but isn't everything these days? Also it was totally worth it! We got cookie sandwiches which were big enough for two people to share, the cookies were the perfect texture and ice cream was delicious. If only it wasn't so far away. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookie, Pick Any Four Ice Cream Sandwiches, Brownie
Casey Koon
The Ice Cream is Fantastic and this is because it's "BlueBell" brand ice cream. So much rich flavor and perfect consistency! It was a great date night! The staff was nice but could have been a little more outgoing. They are known for their homemade ice cream sandwiches with whatever flavor you pick and the cookie you decide on! ? We love it! Hit the spot! ?
Kid-friendliness: Tons of options for kids!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies & Cream, Cookie, Brownie, Birthday Cake, Chocolate Chip Cookie Sandwich with Cookies and Cream Ice Cream
Nicholas Gehringer
The shakes and ice cream sandwhiches were good. Ice cream sandwiches were a bit smaller than advertised. Service was good. Music was great.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Cookie
Lyle Kader
Staff was great, but $11 for 1 scoop of ice cream is highway robbery. You’ll get better prices at Disneyland.
Atmosphere: 5
Food: 5
Service: 5
Skye L
$20+ for a brownie sundae and a cookie sundae. Nothing special and they were closing at 6pm on a Friday.
I ordered a kids superman (it was a scoop in a cup) and it came out to be a little over $8. I thought this was a bit much. It also wasn't too tasty but the 2 stars really comes down to the brownie hot fudge sundae I ordered. The brownie was thin and crispy, not like a brownie should be. Also, it was about a scoop of ice cream, maybe a bit more and the "hot fudge" was not hot at all. It was a cold fudge and he gave me like one pump. I ended up looking at it and asking if I could have a bit more fudge. He seemed a bit hesitant before saying okay but I was very surprised when I tasted it and the fudge was not hot fudge. It wasn't even the dark color that hot fudge usually has either. It was extremely disappointing. I would not go again and I would not recommend it.
This takes the classic ice cream sandwich to a whole new level! The ice cream is rich and creamy and perfectly complemented by the melt in your mouth cookies. If you don’t love these it might be time to have your taste buds checked! These are pure perfection! 😋
Atmosphere: 5
Food: 5
Service: 5
If you are looking for a great company to cater a company event, don't miss out on Frozen Penguin! Their customer service is just as amazing as their ice cream sandwiches! I've had them cater events for my current employer and my last employer as well. Everyone loves when they come on site!! This has become one of our favorite summer traditions!
Vegetarian options: Upon Request
Dietary restrictions: Frozen Penguin was happy to accommodate dietary restrictions including those who needed gluten free, dairy free, vegan and vegetarian.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Brownies and Cookies, Pick Any Four Ice Cream Sandwiches, Chocolate Chip Cookies and Coffee Ice Cream, Ice Cream Sandwich with Peanut Butter Cookie Brownie and Sprinkles, Birthday Cake, Chocolate Chip Cookie Sandwich with Cookies and Cream Ice Cream, Brownie Raspberry Sugar Cookie Cookies&Cream
We just rolled through here to satisfy our young kid... $16 for a dippin dots and smallest ice cream? Felt like theft, I didn't really even know until they want your card. Greedy!
Atmosphere: 5
Food: 4
Service: 5
Says open online, both doors locked at 11am on a weekday.. even weirder was an employee was inside but didn’t even acknowledge me. Weird spot.
Atmosphere: 1
Food: 1
Service: 1
This place is extremely overpriced which wouldn't be a big deal but the worker plunked an ice cream scoop directly on top of a child cone and refused to fill it correctly or push it in. Even when i asked nicely. For $7+ for a measly child cone i dont expect a literal empty cone with a tiny scoop sitting on top to fall at any incorrect tilt. Disgusting. I cannot believe how money grubbing and rude the manager/worker at this location is
Atmosphere: 3
Food: 3
Service: 1
The brownie and ice cream combo is a must. The milkshake was a bit too runny for my babes liking
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Brownie Sundae with Strawberry Ice Cream and Hot Fudge
30 dollars for 4 scoops of ice cream ?. I'm mind blown but we were on a mini vacation and this was coming out of the aquarium so I wanted to treat my family. I would skip this place and find a cheaper option.
Atmosphere: 4
Food: 3
Service: 3
We came to this place on a Wednesday morning and Savannah greeted us prior to being opened. My dad wanted a cup of coffee and she was so pleasant. It’s hard to find good people to help and friendly at that. She made our day. Will return because of her service! Thank you :)
Atmosphere: 5
Food: 5
Service: 5
Best ice cream in phoenix and the staff are always super friendly.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Absolutely amazing! The staff was super friendly and helpful. We were there on vacation and just happened to stop in for a treat after visiting the aquarium. It is a little expensive, but isn't everything these days? Also it was totally worth it! We got cookie sandwiches which were big enough for two people to share, the cookies were the perfect texture and ice cream was delicious. If only it wasn't so far away. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookie, Pick Any Four Ice Cream Sandwiches, Brownie
The Ice Cream is Fantastic and this is because it's "BlueBell" brand ice cream. So much rich flavor and perfect consistency! It was a great date night! The staff was nice but could have been a little more outgoing. They are known for their homemade ice cream sandwiches with whatever flavor you pick and the cookie you decide on! ? We love it! Hit the spot! ?
Kid-friendliness: Tons of options for kids!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies & Cream, Cookie, Brownie, Birthday Cake, Chocolate Chip Cookie Sandwich with Cookies and Cream Ice Cream
The shakes and ice cream sandwhiches were good. Ice cream sandwiches were a bit smaller than advertised. Service was good. Music was great.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Cookie
Staff was great, but $11 for 1 scoop of ice cream is highway robbery. You’ll get better prices at Disneyland.
Atmosphere: 5
Food: 5
Service: 5
$20+ for a brownie sundae and a cookie sundae. Nothing special and they were closing at 6pm on a Friday.
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