Always great service remembers yoy a d your order even if you haven't came often. Ery polite a d helps with elderly and great with kids GINA IS FANTASTIC THATS A TRUE CUSTOMER SERVICE WAITRESS .
Atmosphere: 5
Food: 5
Service: 5
Lauren Bolopue
Karyn was lovely and friendly, confirmed our orders and made a great recommendation
Atmosphere: 5
Food: 5
Service: 5
Barbara Arroyo
Gina was top notch!!!! Very friendly and quick!!!! Loved the great service we received. Highly recommend asking for her!!!! This gal should get a raise!!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Er
no one at the front, 2 people eating says a lot. couldn't find an employee for pick up. went to the bathroom and she is by the kitchen and tells me it is one of the bags on the table. no thank you for placing an order, no effort at all. I've been in customer service for 23 years I know she was putting together silverware for tables but hello and thank you for coming goes a long way. she couldnt even be bothered to be friendly, I guess she feels she is already paid so it doesn't matter. food was cold, going to Denny's next time.
Atmosphere: 2
Food: 2
Service: 2
Stephanie Egli
Karyn is amazing!!! Funny attentive ! Full of positivity!
Atmosphere: 5
Food: 5
Service: 5
Carlos Reyes
The guy at the front was very friendly and welcoming.
Atmosphere: 5
Food: 5
Service: 5
Shannon Stahl
Always have the absolute best service here Laura is so amazing always going above and beyond for me and my family she's definitely a huge reason we come fine here ! The staff here are great! Food is delicious!
Atmosphere: 5
Food: 5
Service: 5
scott nicholson
Just visited there always grea food and service Sam the manager is awesome .
Atmosphere: 5
Food: 5
Service: 5
Chris Brenner
YouTube video: youtu.be/QIIil38e0SY – trust me!
OR
put “Bad Customer Experience at IHOP Chris Brenner” in the YouTube search bar to find it that way.
I will only respond to commenters who directly address a specific point(s) which has been made in the video.
Wow... and not in a good way unfortunately! Go there to satisfy your curiosity maybe. One of the 2 female servers who works closing shifts, saw me walk in at around 8:30 pm when they close at 10 pm. She gave me a belittling smile while saying, "Oh god... you gotta be out of here by 9:30" and then she turned around. I replied with, "good evening, [name]. Nice to see you too." She ignored me and kept her back facing me.
The next time I came in, she gave me crap for arriving at around 8:50 pm. She got pissed off and didn't hide it that I'm someone who could arrive between 8 and 8:30 pm and still not be walking out of there until sometime between 9:45 and 10 pm. How dare I, right? Maybe because I order 3 dishes and eat slowly because it's more comfortable and healthier. My right.
She wanted me out by 9:30 so I couldn't possibly prevent her from leaving as early as she could. Kitchen closes at 9:30, she can cash out at 9:30 and... if there's any customers left in the place preventing her from leaving, it better not be me! Wow... again.
I had told her that she was acting like someone who didn't enjoy her job very much. Her response, "I love my job! You're the only one I don't like." Can totally tell that she loves her job with how quick she was to deny it and her eagerness to leave as early as the system can allow.
She called me rude and condescending and stated that I need to show more respect. I mentioned the respect I show by proactively offering to pay before 9:30 pm so the cash out can happen ASAP. She gave an insulting whoop-dee-doo response to that. Well, I could easily have been rude and condescending towards her a few times when I was in the process of defending myself. It was retaliatory.
There's other restaurants that I frequent and I get along great with all the servers. No other server has treated me (bullied me) like that. Not one! Not even close.
#restaurant #ihop #newwestminster #badservice #badserver #worstserver #bullying
James Banks
We come here for game night. Taylor is an awesome waitress and Roger is a great chef!!
Roger cooked everything to perfection, so well that my kids cleaned their plates. Would recommend 100%
Vegetarian options: They have a reasonable amount of vegetarian options and they were delicious
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spinach and Mushroom Omelette with Buttermilk Pancakes
sophia
Taylor C is wonderful!! She’s so kind, helpful, and fast! One of the best servers I’ve ever had.
Atmosphere: 5
Food: 5
Service: 5
Rahman D.
Taylor our server was fantastic! She accommodated me and my friends when we came in during the evening and she was supper sweet and was such a pleasure
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken & Waffles
Sean Staley
Taylor C is an amazing server the service was great and so was the food I will be coming back
Atmosphere: 5
Food: 5
Service: 5
Angela Carpenter
Great 24 hr choice for an array of food choices. Served fast and hot!!! Had the build your own omelet and the next time had the crepes. Both excellent after-the-casino fare. AND A SPECIAL SHOUT OUT TO GINO for an entertaining served meal!
Always great service remembers yoy a d your order even if you haven't came often. Ery polite a d helps with elderly and great with kids GINA IS FANTASTIC THATS A TRUE CUSTOMER SERVICE WAITRESS .
Atmosphere: 5
Food: 5
Service: 5
Karyn was lovely and friendly, confirmed our orders and made a great recommendation
Atmosphere: 5
Food: 5
Service: 5
Gina was top notch!!!! Very friendly and quick!!!! Loved the great service we received. Highly recommend asking for her!!!! This gal should get a raise!!!!!!!
Atmosphere: 5
Food: 5
Service: 5
no one at the front, 2 people eating says a lot. couldn't find an employee for pick up. went to the bathroom and she is by the kitchen and tells me it is one of the bags on the table. no thank you for placing an order, no effort at all. I've been in customer service for 23 years I know she was putting together silverware for tables but hello and thank you for coming goes a long way. she couldnt even be bothered to be friendly, I guess she feels she is already paid so it doesn't matter. food was cold, going to Denny's next time.
Atmosphere: 2
Food: 2
Service: 2
Karyn is amazing!!! Funny attentive ! Full of positivity!
Atmosphere: 5
Food: 5
Service: 5
The guy at the front was very friendly and welcoming.
Atmosphere: 5
Food: 5
Service: 5
Always have the absolute best service here Laura is so amazing always going above and beyond for me and my family she's definitely a huge reason we come fine here ! The staff here are great! Food is delicious!
Atmosphere: 5
Food: 5
Service: 5
Just visited there always grea food and service Sam the manager is awesome .
Atmosphere: 5
Food: 5
Service: 5
YouTube video: youtu.be/QIIil38e0SY – trust me! OR put “Bad Customer Experience at IHOP Chris Brenner” in the YouTube search bar to find it that way. I will only respond to commenters who directly address a specific point(s) which has been made in the video. Wow... and not in a good way unfortunately! Go there to satisfy your curiosity maybe. One of the 2 female servers who works closing shifts, saw me walk in at around 8:30 pm when they close at 10 pm. She gave me a belittling smile while saying, "Oh god... you gotta be out of here by 9:30" and then she turned around. I replied with, "good evening, [name]. Nice to see you too." She ignored me and kept her back facing me. The next time I came in, she gave me crap for arriving at around 8:50 pm. She got pissed off and didn't hide it that I'm someone who could arrive between 8 and 8:30 pm and still not be walking out of there until sometime between 9:45 and 10 pm. How dare I, right? Maybe because I order 3 dishes and eat slowly because it's more comfortable and healthier. My right. She wanted me out by 9:30 so I couldn't possibly prevent her from leaving as early as she could. Kitchen closes at 9:30, she can cash out at 9:30 and... if there's any customers left in the place preventing her from leaving, it better not be me! Wow... again. I had told her that she was acting like someone who didn't enjoy her job very much. Her response, "I love my job! You're the only one I don't like." Can totally tell that she loves her job with how quick she was to deny it and her eagerness to leave as early as the system can allow. She called me rude and condescending and stated that I need to show more respect. I mentioned the respect I show by proactively offering to pay before 9:30 pm so the cash out can happen ASAP. She gave an insulting whoop-dee-doo response to that. Well, I could easily have been rude and condescending towards her a few times when I was in the process of defending myself. It was retaliatory. There's other restaurants that I frequent and I get along great with all the servers. No other server has treated me (bullied me) like that. Not one! Not even close. #restaurant #ihop #newwestminster #badservice #badserver #worstserver #bullying
We come here for game night. Taylor is an awesome waitress and Roger is a great chef!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Roger cooked everything to perfection, so well that my kids cleaned their plates. Would recommend 100%
Vegetarian options: They have a reasonable amount of vegetarian options and they were delicious
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spinach and Mushroom Omelette with Buttermilk Pancakes
Taylor C is wonderful!! She’s so kind, helpful, and fast! One of the best servers I’ve ever had.
Atmosphere: 5
Food: 5
Service: 5
Taylor our server was fantastic! She accommodated me and my friends when we came in during the evening and she was supper sweet and was such a pleasure
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken & Waffles
Taylor C is an amazing server the service was great and so was the food I will be coming back
Atmosphere: 5
Food: 5
Service: 5
Great 24 hr choice for an array of food choices. Served fast and hot!!! Had the build your own omelet and the next time had the crepes. Both excellent after-the-casino fare. AND A SPECIAL SHOUT OUT TO GINO for an entertaining served meal!
Atmosphere: 5
Food: 5
Service: 5
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