YouTube video: youtu.be/QIIil38e0SY – trust me!
OR
put “Bad Customer Experience at IHOP Chris Brenner” in the YouTube search bar to find it that way.
I will only respond to commenters who directly address a specific point(s) which has been made in the video.
Wow... and not in a good way unfortunately! Go there to satisfy your curiosity maybe. One of the 2 female servers who works closing shifts, saw me walk in at around 8:30 pm when they close at 10 pm. She gave me a belittling smile while saying, "Oh god... you gotta be out of here by 9:30" and then she turned around. I replied with, "good evening, [name]. Nice to see you too." She ignored me and kept her back facing me.
The next time I came in, she gave me crap for arriving at around 8:50 pm. She got pissed off and didn't hide it that I'm someone who could arrive between 8 and 8:30 pm and still not be walking out of there until sometime between 9:45 and 10 pm. How dare I, right? Maybe because I order 3 dishes and eat slowly because it's more comfortable and healthier. My right.
She wanted me out by 9:30 so I couldn't possibly prevent her from leaving as early as she could. Kitchen closes at 9:30, she can cash out at 9:30 and... if there's any customers left in the place preventing her from leaving, it better not be me! Wow... again.
I had told her that she was acting like someone who didn't enjoy her job very much. Her response, "I love my job! You're the only one I don't like." Can totally tell that she loves her job with how quick she was to deny it and her eagerness to leave as early as the system can allow.
She called me rude and condescending and stated that I need to show more respect. I mentioned the respect I show by proactively offering to pay before 9:30 pm so the cash out can happen ASAP. She gave an insulting whoop-dee-doo response to that. Well, I could easily have been rude and condescending towards her a few times when I was in the process of defending myself. It was retaliatory.
There's other restaurants that I frequent and I get along great with all the servers. No other server has treated me (bullied me) like that. Not one! Not even close.
#restaurant #ihop #newwestminster #badservice #badserver #worstserver #bullying
James Banks
We come here for game night. Taylor is an awesome waitress and Roger is a great chef!!
Atmosphere: 5
Food: 5
Service: 5
Mandy Gudeman
Roger cooked everything to perfection, so well that my kids cleaned their plates. Would recommend 100%
Vegetarian options: They have a reasonable amount of vegetarian options and they were delicious
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spinach and Mushroom Omelette with Buttermilk Pancakes
sophia
Taylor C is wonderful!! She’s so kind, helpful, and fast! One of the best servers I’ve ever had.
Atmosphere: 5
Food: 5
Service: 5
Rahman D.
Taylor our server was fantastic! She accommodated me and my friends when we came in during the evening and she was supper sweet and was such a pleasure
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken & Waffles
Sean Staley
Taylor C is an amazing server the service was great and so was the food I will be coming back
Atmosphere: 5
Food: 5
Service: 5
Angela Carpenter
Great 24 hr choice for an array of food choices. Served fast and hot!!! Had the build your own omelet and the next time had the crepes. Both excellent after-the-casino fare. AND A SPECIAL SHOUT OUT TO GINO for an entertaining served meal!
Atmosphere: 5
Food: 5
Service: 5
Michael Blake
Who enjoy Karen As our waitress.
Atmosphere: 5
Food: 5
Service: 5
Jeff Windau
Server Karyn was awesome!!
Atmosphere: 5
Food: 4
Service: 5
Kai Pittman
First time visiting this location and consider me impressed! The pancakes came out hot and the food was delicious. Our server Gina was very attentive and made sure our experience was amazing. Will be back again!
YouTube video: youtu.be/QIIil38e0SY – trust me! OR put “Bad Customer Experience at IHOP Chris Brenner” in the YouTube search bar to find it that way. I will only respond to commenters who directly address a specific point(s) which has been made in the video. Wow... and not in a good way unfortunately! Go there to satisfy your curiosity maybe. One of the 2 female servers who works closing shifts, saw me walk in at around 8:30 pm when they close at 10 pm. She gave me a belittling smile while saying, "Oh god... you gotta be out of here by 9:30" and then she turned around. I replied with, "good evening, [name]. Nice to see you too." She ignored me and kept her back facing me. The next time I came in, she gave me crap for arriving at around 8:50 pm. She got pissed off and didn't hide it that I'm someone who could arrive between 8 and 8:30 pm and still not be walking out of there until sometime between 9:45 and 10 pm. How dare I, right? Maybe because I order 3 dishes and eat slowly because it's more comfortable and healthier. My right. She wanted me out by 9:30 so I couldn't possibly prevent her from leaving as early as she could. Kitchen closes at 9:30, she can cash out at 9:30 and... if there's any customers left in the place preventing her from leaving, it better not be me! Wow... again. I had told her that she was acting like someone who didn't enjoy her job very much. Her response, "I love my job! You're the only one I don't like." Can totally tell that she loves her job with how quick she was to deny it and her eagerness to leave as early as the system can allow. She called me rude and condescending and stated that I need to show more respect. I mentioned the respect I show by proactively offering to pay before 9:30 pm so the cash out can happen ASAP. She gave an insulting whoop-dee-doo response to that. Well, I could easily have been rude and condescending towards her a few times when I was in the process of defending myself. It was retaliatory. There's other restaurants that I frequent and I get along great with all the servers. No other server has treated me (bullied me) like that. Not one! Not even close. #restaurant #ihop #newwestminster #badservice #badserver #worstserver #bullying
We come here for game night. Taylor is an awesome waitress and Roger is a great chef!!
Atmosphere: 5
Food: 5
Service: 5
Roger cooked everything to perfection, so well that my kids cleaned their plates. Would recommend 100%
Vegetarian options: They have a reasonable amount of vegetarian options and they were delicious
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spinach and Mushroom Omelette with Buttermilk Pancakes
Taylor C is wonderful!! She’s so kind, helpful, and fast! One of the best servers I’ve ever had.
Atmosphere: 5
Food: 5
Service: 5
Taylor our server was fantastic! She accommodated me and my friends when we came in during the evening and she was supper sweet and was such a pleasure
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken & Waffles
Taylor C is an amazing server the service was great and so was the food I will be coming back
Atmosphere: 5
Food: 5
Service: 5
Great 24 hr choice for an array of food choices. Served fast and hot!!! Had the build your own omelet and the next time had the crepes. Both excellent after-the-casino fare. AND A SPECIAL SHOUT OUT TO GINO for an entertaining served meal!
Atmosphere: 5
Food: 5
Service: 5
Who enjoy Karen As our waitress.
Atmosphere: 5
Food: 5
Service: 5
Server Karyn was awesome!!
Atmosphere: 5
Food: 4
Service: 5
First time visiting this location and consider me impressed! The pancakes came out hot and the food was delicious. Our server Gina was very attentive and made sure our experience was amazing. Will be back again!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Poblano Omelette
Restaurantji Recommends
Love coming here at breakfast for the pancakes 😋 Thank you so much to my waitress Gina M. for helping me with whatever I needed, see you soon girl ❤️
Atmosphere: 5
Food: 5
Service: 5
Gina is the best server ever! Always kind and fast!
Atmosphere: 5
Food: 5
Service: 5
Food came out delicious and in a timely manner. Gina was very nice and very efficient 10/10 would come back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fried Steak
Gina M. was super friendly and really attentive and the food was delicious.
Atmosphere: 5
Food: 5
Service: 5
I had a veggie omelette the other morning, as I didn’t want to eat anything unhealthy. My server Karyn, made a few suggestions, it was outstanding!
She was so personable and knowledgeable of the menu. I will be back!
Atmosphere: 5
Food: 5
Service: 5
Loading...