This will be my last visit to this location. Went in last night at 5:15 with a party of four. My date and I arrived first. We asked the hostess for a table, and she pointed to a booth being cleaned and said "They're just cleaning that table and you'll be seated." (We are the only people waiting). A lady walks in after us and asks for a table of 6. Her party walks in after her in two groups. The hostess sees the table is clean, grabs some menus and....walks the table of 6 back to our booth. She walks back to her stand, and just stands there, doing nothing. We are literally 10 feet away, directly in her line of sight. I walk up and ask "Are we going to be seated? That was supposed to be our booth?" She stares at me and says "It depends if there are any tables or booths available." I ask her "Do you remember me? We walked in before that group of 6, you told us the booth was being cleaned and we'd be seated, and then you sat that group of 6." She just stared at me. It was funny, and a bit sad, but oh well.Then we were seated, told they've been out of green corn tamale bites for a few days (that's on the manager). Our waitress was the bartender, who did her best, but just had too much volume. We ordered 3 chimichangas, they all came out cooked completely differently, and the waitress never stopped by the rest of the meal. We were all out of water long before we were done eating. Food took about 25 minutes to come out.Obvious lack of management at this restaurant, and the entire experience was bizarre. I write this review in the hopes that this Macayo's is closed up and gone from this location before 2024 is over, although I don't think my review is necessary for that to happen. Macayo's was once a great restaurant chain (the Mesa location is still solid) but this place needs to drastically change, or close, and the reviews reflect that.
Blake
We recently visited Macayo's Mexican Food for Taco Tuesday, and unfortunately, it was an extremely unpleasant experience. Despite the place not being busy at all when we arrived around 7:45 pm, it took an excruciatingly long time for our waiter to visit with us and take our drink order. The wait for him to come back and take our food order felt like an eternity.After enduring what seemed like an eternity, our tacos finally arrived a 30 minutes later. Throughout the long wait, our waiter didn't bother to check on us or offer any updates on our order, leaving us feeling neglected and frustrated. When the tacos finally arrived, they were very disappointing—quite possibly the worst tacos we've ever had at Macayo's. Considering the lackluster quality of the meal, paying over $30 felt like a complete rip-off.At that point, we were already so fed up with the long wait and disappointing food that we didn't bother to complain. Regrettably, this experience has left a sour taste in our mouths, and we won't be returning to Macayo's in the future. There are plenty of other Mexican restaurants in the area that offer far superior food and service, making for a much more enjoyable experience overall.
Atmosphere: 2
Food: 1
Service: 1
B Clinton
The service here is so terrible it is amazing this place is in business.
Service: 1
Brian Foster
Very slow and understaffed.
Shawn
Surprised at reviews. Went on a Thursday night , not too busy. Food was served quick and hot, cocktails fairly priced and Texas Margarita was strong. Server was a nice guy, restaurant was clean.
Atmosphere: 4
Food: 5
Service: 5
Evan English
The people that work at this location are very friendly. The service is quick, but not overbearing. The margaritas are great and so is the food! I am from Tucson so I don't believe Macayo's invented the chimichanga, but I would still highly recommend this location!
Atmosphere: 5
Food: 5
Service: 5
Mike Staver
Don't know why I expect great food here. Average at best. The fajita bowl was not good. Service was OK. Atmosphere was good.
Atmosphere: 3
Food: 2
Service: 5
Elisha Felix
Have not had one good experience besides the pleasant workers at this restaurant. Really recommend supporting the new QC location more. They are having major supply issues that are impacting the overall experience.
DenJan
We had an excellent server! However, it seemed as though he was serving a great number of guests. We were not in a great hurry, but there seemed to be quite a good period of time between, “I'll be right back” and when he actually got back. I think it boiled down to being understaffed. Once again, the server was excellent! By the way, there was no mention by the server, of being understaffed.
Disappointed. Thankfully we weren't in a hurry, but it was pretty poor service and food. Very nice staff BUT, we ordered an app (carne asada fries) and it took 45 minutes. Had to ask several times for chips (from waiting so long for app). When they came they were dry and seemed like they had been sitting. Never had fries with ground beef chunks on them. Food finally came. Shrimp tacos had absolutely no flavor, couldn't taste any sauce and just flavorless. Chimichanga was good, bean burro was flavorless and all the food was dry. Not sure if had just been sitting too long? Or just overcooked. Again, staff was so nice but the food was not worth it and incredibility slow. The place was not crowded at all, had a party of us of 5 and it was 1130 in the morning on a saturday. My daughter goes there often and said it is usually better and better service Not sure if it was a kitchen issue or service issue.
Judy Wong
Macy, our server, was very attentive and friendly!Parking: Easy parkingKid-friendliness: Kid friendlyWheelchair accessibility: Wheel chair accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Crisp, Sopapillas, Original Shredded Beef Chimichanga, Chips and Salsa with Hot Sauce
Ray
Tamale balls were awful they tasted like pure sugar. Everything else is good service is good I do recommend this
Atmosphere: 3
Food: 4
Service: 5
Snipeoff
The staff was incredibly friendly and quick to correct a minor issue with our order. Great experience!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Original Shredded Beef Chimichanga
Wm Huff
What Mexican food is all about! Don't fill up too much & save room for flan!
The food is never phenomenal...
Atmosphere: 5
Food: 3
Service: 5
This will be my last visit to this location. Went in last night at 5:15 with a party of four. My date and I arrived first. We asked the hostess for a table, and she pointed to a booth being cleaned and said "They're just cleaning that table and you'll be seated." (We are the only people waiting). A lady walks in after us and asks for a table of 6. Her party walks in after her in two groups. The hostess sees the table is clean, grabs some menus and....walks the table of 6 back to our booth. She walks back to her stand, and just stands there, doing nothing. We are literally 10 feet away, directly in her line of sight. I walk up and ask "Are we going to be seated? That was supposed to be our booth?" She stares at me and says "It depends if there are any tables or booths available." I ask her "Do you remember me? We walked in before that group of 6, you told us the booth was being cleaned and we'd be seated, and then you sat that group of 6." She just stared at me. It was funny, and a bit sad, but oh well.Then we were seated, told they've been out of green corn tamale bites for a few days (that's on the manager). Our waitress was the bartender, who did her best, but just had too much volume. We ordered 3 chimichangas, they all came out cooked completely differently, and the waitress never stopped by the rest of the meal. We were all out of water long before we were done eating. Food took about 25 minutes to come out.Obvious lack of management at this restaurant, and the entire experience was bizarre. I write this review in the hopes that this Macayo's is closed up and gone from this location before 2024 is over, although I don't think my review is necessary for that to happen. Macayo's was once a great restaurant chain (the Mesa location is still solid) but this place needs to drastically change, or close, and the reviews reflect that.
We recently visited Macayo's Mexican Food for Taco Tuesday, and unfortunately, it was an extremely unpleasant experience. Despite the place not being busy at all when we arrived around 7:45 pm, it took an excruciatingly long time for our waiter to visit with us and take our drink order. The wait for him to come back and take our food order felt like an eternity.After enduring what seemed like an eternity, our tacos finally arrived a 30 minutes later. Throughout the long wait, our waiter didn't bother to check on us or offer any updates on our order, leaving us feeling neglected and frustrated. When the tacos finally arrived, they were very disappointing—quite possibly the worst tacos we've ever had at Macayo's. Considering the lackluster quality of the meal, paying over $30 felt like a complete rip-off.At that point, we were already so fed up with the long wait and disappointing food that we didn't bother to complain. Regrettably, this experience has left a sour taste in our mouths, and we won't be returning to Macayo's in the future. There are plenty of other Mexican restaurants in the area that offer far superior food and service, making for a much more enjoyable experience overall.
Atmosphere: 2
Food: 1
Service: 1
The service here is so terrible it is amazing this place is in business.
Service: 1
Very slow and understaffed.
Surprised at reviews. Went on a Thursday night , not too busy. Food was served quick and hot, cocktails fairly priced and Texas Margarita was strong. Server was a nice guy, restaurant was clean.
Atmosphere: 4
Food: 5
Service: 5
The people that work at this location are very friendly. The service is quick, but not overbearing. The margaritas are great and so is the food! I am from Tucson so I don't believe Macayo's invented the chimichanga, but I would still highly recommend this location!
Atmosphere: 5
Food: 5
Service: 5
Don't know why I expect great food here. Average at best. The fajita bowl was not good. Service was OK. Atmosphere was good.
Atmosphere: 3
Food: 2
Service: 5
Have not had one good experience besides the pleasant workers at this restaurant. Really recommend supporting the new QC location more. They are having major supply issues that are impacting the overall experience.
We had an excellent server! However, it seemed as though he was serving a great number of guests. We were not in a great hurry, but there seemed to be quite a good period of time between, “I'll be right back” and when he actually got back. I think it boiled down to being understaffed. Once again, the server was excellent! By the way, there was no mention by the server, of being understaffed.
Restaurantji Recommends
Disappointed. Thankfully we weren't in a hurry, but it was pretty poor service and food. Very nice staff BUT, we ordered an app (carne asada fries) and it took 45 minutes. Had to ask several times for chips (from waiting so long for app). When they came they were dry and seemed like they had been sitting. Never had fries with ground beef chunks on them. Food finally came. Shrimp tacos had absolutely no flavor, couldn't taste any sauce and just flavorless. Chimichanga was good, bean burro was flavorless and all the food was dry. Not sure if had just been sitting too long? Or just overcooked. Again, staff was so nice but the food was not worth it and incredibility slow. The place was not crowded at all, had a party of us of 5 and it was 1130 in the morning on a saturday. My daughter goes there often and said it is usually better and better service Not sure if it was a kitchen issue or service issue.
Macy, our server, was very attentive and friendly!Parking: Easy parkingKid-friendliness: Kid friendlyWheelchair accessibility: Wheel chair accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Crisp, Sopapillas, Original Shredded Beef Chimichanga, Chips and Salsa with Hot Sauce
Tamale balls were awful they tasted like pure sugar. Everything else is good service is good I do recommend this
Atmosphere: 3
Food: 4
Service: 5
The staff was incredibly friendly and quick to correct a minor issue with our order. Great experience!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Original Shredded Beef Chimichanga
What Mexican food is all about! Don't fill up too much & save room for flan!
Atmosphere: 4
Food: 5
Service: 4