Parking: They always make excellent coffee at this location. Wish I could say that about all locations, especially those nearby. They make my coffee perfectly. Thanks team!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Filet-O-Fish
Emmadi Kiran
Most appetizing meal
Kid-friendliness: Play zone for kids is simply awesome
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Mac
Michael Lee
Who doesn't love McDonald's. I do!
Atmosphere: 5
Food: 5
Service: 5
Amlande Perse
👉 By far, one of the most deplorable and pedantic customer service experiences I've ever had. And this is all because of a manager named Ashley who was working during the time of my visit at approximately 5:40pm on Thursday October 17, 2024.
I submitted a Mobile Pickup Order via my convenient McDonald's App and visited the store located at 15768 North Pima Road | Scottsdale, AZ 85260 and was greeted by a kind young man at the register (who's name I did not get the chance to retrieve, my apologies). Upon checking in, I asked the young man if he could make certain my modifications were in place for my mobile order and also if I could have his assistance with redeeming a coupon I was assigned via the McDonald's Survey website.
He apologized and said he could ask his manager (Ashley) for assistance considering that he was unfamiliar with how to apply the Survey Codes.
Just then a woman wearing a black polo approached the register and stated "Yes I can help you with that. The survey code requires that you purchase an item and we can give you one for completion of the survey." She had a very taciturn demeanor, seemed highly disinterested and most disingenuous—equally she possessed very little capacity of even pretending to smile.
I was very familiar with the apparatus of the Survey Coupons considering that I have redeemed multiple codes for completing surveys in the past.
All of a sudden, Ashley recants and says "Oh actually I CANNOT do anything for you because you have a mobile order!"
To my surprise, I responded "Oh that's interesting. I have redeemed multiple Survey Codes at various McDonald's locations, it's always worked before. I've even redeemed codes with a mobile order picked up from the Drive Thru."
Ashely persists with the same monotonous tone of defeatism while adding "Yeah, I don't know what's going on there, could be a franchise that you visited. I must follow our rules so my hands are tied."
I asked again, "So, just to make sure I am understanding this correctly; you are refusing to assist with something that I am telling I've been able to complete at multiple McDonald's locations throughout the Phoenix Metropolitan Area without complication(?)"
To which she insisted "Yes that's correct. You were only able to do that because you visited a franchise. We have separate rules that we must follow so my hands are tied".
Please note that Ashley's entire demeanor remained unshifted. Not only was she non-enthusiastic, seemingly annoyed, and unwilling to accommodate, she didn't smile not even once during this interaction. I simply wanted to make certain that individuals are aware of the fact that there are people in managerial positions who have the opportunity to enlighten a situation by providing activated customer service while being solutions-oriented; however if someone does not like their occupation then the display of such becomes obvious and they will not move in a direction that is in alignment with the mantra of said corporation. I do hope that one day Ashley may find a role with a company that is better suited for her; for it's highly apparent that she is not currently happy working at McDonald's.
Service: 1
Tim C
Not giving a five star for the food or atmosphere. Giving a five star for the great service. 11:42 a.m. just picked up my morning coffee as always great service as always. The kind you wouldn't receive from a different McDonald's.
Service: 5
Teuta Aliu
My kiddos love the indoor play area and the staff is amazing 👏 well done all around!!
Atmosphere: 5
Food: 5
Service: 5
Scott Keller
It is a McDonald's
Kyle
Spent 20 minutes waiting in the parking lot for a small order of 20 nuggets and a meal deal. I finally got my order, but then had to go back into the drive thru for another 10 minutes because they forgot to include any sauce. The employee gave me a couple sauces when I got to the window, and only reluctantly gave me more when I said I had 24 nuggets. Lol.
Previous visits are hit or miss - they usually get my order wrong 40% of the time by adding stuff to a plain burger order.
Service is usually cheerful, which is nice, but it'd be great if they could get the order consistency/accuracy higher.
Edit: Just found a big *** bone after biting into my nuggets right after posting this review 😂 Make sure you chew your food well if you plan on eating at this location!
Just you typical McDonald great service and location. FYI parking lot can be busy due to construction and near a entrance of the lot.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: French Fries
Kathy Weidenbaum
Got coffee at the drive through . The service was fast and friendly and McDonalds coffee is always consistently great!
Atmosphere: 5
Food: 5
Service: 5
Jeffrey “CJ” Taft
Doing normal things allowed in just about anywhere else in America the employees there found I was disturbing what they had going on. Police arrived within 10 minutes of me ordering food and arrests me along with trespassing and to never return again or else. 1 star for 1 female employee who always treated me equally. Rest of the staff very unpleasant to deal with. And the female I'm talking about is probably about 18 and no older made me feel human.
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Sausage Mcmuffin with Egg, Hamburger, Egg Mcmuffin, Strawberry & Crème Pie, Double Cheeseburger, Big Breakfast, Quarter Pounder w Cheese Extra Value Meal, Filet-O-Fish, Cheeseburger, Sausage Mcmuffin, French Fries, Double Quarter Pounder with Cheese, Quarter Pounder Hamburger, Oatmeal Raisin Cookie, Mcdouble, Twist Ice Cream Cone, World Famous Fries, Sausage
joel green
My usual spot before going in to work overnight, last night I got a mcdouble and asked for it with no pickles,, it was great and melty until I got to my last 3 bites that had pickles, I didn't ask for half pickles I asked for no pickles. It's not that hard to get an order right is it???
Atmosphere: 5
Food: 3
Service: 5
Jeffrey C
Great location for a McDonald's and they have chocolate soft serve ice cream cones not sure which other McDonald's actually carry that product staff is professional and proficient through the drive-thru it is kind of annoying when they get their load in the middle of the day they block off parking spots but true there's no other place for the truck to park you have to have inventory to sell to make the customer happy
20 minutes they forgot my order
Atmosphere: 1
Food: 1
Service: 1
No all day breakfast here.
Parking: They always make excellent coffee at this location. Wish I could say that about all locations, especially those nearby. They make my coffee perfectly. Thanks team!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Filet-O-Fish
Most appetizing meal
Kid-friendliness: Play zone for kids is simply awesome
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Mac
Who doesn't love McDonald's. I do!
Atmosphere: 5
Food: 5
Service: 5
👉 By far, one of the most deplorable and pedantic customer service experiences I've ever had. And this is all because of a manager named Ashley who was working during the time of my visit at approximately 5:40pm on Thursday October 17, 2024.
I submitted a Mobile Pickup Order via my convenient McDonald's App and visited the store located at 15768 North Pima Road | Scottsdale, AZ 85260 and was greeted by a kind young man at the register (who's name I did not get the chance to retrieve, my apologies). Upon checking in, I asked the young man if he could make certain my modifications were in place for my mobile order and also if I could have his assistance with redeeming a coupon I was assigned via the McDonald's Survey website.
He apologized and said he could ask his manager (Ashley) for assistance considering that he was unfamiliar with how to apply the Survey Codes.
Just then a woman wearing a black polo approached the register and stated "Yes I can help you with that. The survey code requires that you purchase an item and we can give you one for completion of the survey." She had a very taciturn demeanor, seemed highly disinterested and most disingenuous—equally she possessed very little capacity of even pretending to smile.
I was very familiar with the apparatus of the Survey Coupons considering that I have redeemed multiple codes for completing surveys in the past.
All of a sudden, Ashley recants and says "Oh actually I CANNOT do anything for you because you have a mobile order!"
To my surprise, I responded "Oh that's interesting. I have redeemed multiple Survey Codes at various McDonald's locations, it's always worked before. I've even redeemed codes with a mobile order picked up from the Drive Thru."
Ashely persists with the same monotonous tone of defeatism while adding "Yeah, I don't know what's going on there, could be a franchise that you visited. I must follow our rules so my hands are tied."
I asked again, "So, just to make sure I am understanding this correctly; you are refusing to assist with something that I am telling I've been able to complete at multiple McDonald's locations throughout the Phoenix Metropolitan Area without complication(?)"
To which she insisted "Yes that's correct. You were only able to do that because you visited a franchise. We have separate rules that we must follow so my hands are tied".
Please note that Ashley's entire demeanor remained unshifted. Not only was she non-enthusiastic, seemingly annoyed, and unwilling to accommodate, she didn't smile not even once during this interaction. I simply wanted to make certain that individuals are aware of the fact that there are people in managerial positions who have the opportunity to enlighten a situation by providing activated customer service while being solutions-oriented; however if someone does not like their occupation then the display of such becomes obvious and they will not move in a direction that is in alignment with the mantra of said corporation. I do hope that one day Ashley may find a role with a company that is better suited for her; for it's highly apparent that she is not currently happy working at McDonald's.
Service: 1
Not giving a five star for the food or atmosphere. Giving a five star for the great service. 11:42 a.m. just picked up my morning coffee as always great service as always. The kind you wouldn't receive from a different McDonald's.
Service: 5
My kiddos love the indoor play area and the staff is amazing 👏 well done all around!!
Atmosphere: 5
Food: 5
Service: 5
It is a McDonald's
Spent 20 minutes waiting in the parking lot for a small order of 20 nuggets and a meal deal. I finally got my order, but then had to go back into the drive thru for another 10 minutes because they forgot to include any sauce. The employee gave me a couple sauces when I got to the window, and only reluctantly gave me more when I said I had 24 nuggets. Lol.
Previous visits are hit or miss - they usually get my order wrong 40% of the time by adding stuff to a plain burger order.
Service is usually cheerful, which is nice, but it'd be great if they could get the order consistency/accuracy higher.
Edit: Just found a big *** bone after biting into my nuggets right after posting this review 😂 Make sure you chew your food well if you plan on eating at this location!
They also got my order wrong yet again!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Just you typical McDonald great service and location. FYI parking lot can be busy due to construction and near a entrance of the lot.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: French Fries
Got coffee at the drive through . The service was fast and friendly and McDonalds coffee is always consistently great!
Atmosphere: 5
Food: 5
Service: 5
Doing normal things allowed in just about anywhere else in America the employees there found I was disturbing what they had going on. Police arrived within 10 minutes of me ordering food and arrests me along with trespassing and to never return again or else. 1 star for 1 female employee who always treated me equally. Rest of the staff very unpleasant to deal with. And the female I'm talking about is probably about 18 and no older made me feel human.
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Sausage Mcmuffin with Egg, Hamburger, Egg Mcmuffin, Strawberry & Crème Pie, Double Cheeseburger, Big Breakfast, Quarter Pounder w Cheese Extra Value Meal, Filet-O-Fish, Cheeseburger, Sausage Mcmuffin, French Fries, Double Quarter Pounder with Cheese, Quarter Pounder Hamburger, Oatmeal Raisin Cookie, Mcdouble, Twist Ice Cream Cone, World Famous Fries, Sausage
My usual spot before going in to work overnight, last night I got a mcdouble and asked for it with no pickles,, it was great and melty until I got to my last 3 bites that had pickles, I didn't ask for half pickles I asked for no pickles. It's not that hard to get an order right is it???
Atmosphere: 5
Food: 3
Service: 5
Great location for a McDonald's and they have chocolate soft serve ice cream cones not sure which other McDonald's actually carry that product staff is professional and proficient through the drive-thru it is kind of annoying when they get their load in the middle of the day they block off parking spots but true there's no other place for the truck to park you have to have inventory to sell to make the customer happy
Atmosphere: 5
Food: 5
Service: 5
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