Martin very rude. I pulled up. Asked for 2 double cheeseburgers 1 medium fries and 1 large sprite and honey mustard sauce. When I pulled up to the window Martin said “did you order a number 9 and a double cheeseburger?” I said “no I order 2 double cheeseburger burgers with a side of fries and a drink” which he responded “that’s is a #9 with a an extra cheeseburger” I responded that it was fine and paid. When I got my food I got 2 cheeseburgers. Not double cheeseburgers. So I came back around the drive thru and explained myself to Martin again, and he asked me to pull up to the window, by that time, other cars had came and I didn’t have time to get my order fixed nor my money back.
Atmosphere: 1
Service: 1
Hector Richardson
It's not open 24 hrs that's a lie
Marissa H.
The manager on duty he's a very tall man is so rude and never helps bag any of the food just hands everything to you with no bags. I had to ask for bags and drink carriers. Everytime I go the semi truck is blocking the parking lot. The food there fine but service there absolutely sucks.
Atmosphere: 1
Food: 3
Service: 1
Cassandra Hineman
I am going to start off by saying that I'm floored that the area I'm in has actually produced some of the most mediocre manners and bad service I have experienced in quite some time. I pre ordered and paid on their app didn't receive my order for 40 min!! It was a mcgriddle and med iced coffee. Nobody acknowledged me or even apologized once i finally recieved just the cold.sandwhich!? I saw that other customers too had been skipped over. That is why I'm giving it 1 star. I looked on their progress screen my order number wasn't even there. When I asked about it they asked to take my order again. So that means even though I used the app to order and pay ahead, I still had to wait 40 Mins and order twice and they did.it unapologetically too!! Smh. As much as I'm charged for this food and service in Scottsdale of all places, this wasn't even the bare minimum . NOT RECOMMENDED
Atmosphere: 5
Food: 1
Service: 1
Aaron Leitz
Terrible. Overcharged. Talking stick on Indian bend is cheaper for the exact same order.
Atmosphere: 1
Food: 1
Service: 1
Timothy Morris
Slow Food Restaurant
Atmosphere: 5
Food: 5
Service: 1
T Olivas
If you're craving American comfort in a pinch, this McDonald's delivers every time without the gimmicks. It's not gourmet, but it's exactly what you want when you want it. 5 stars—
Atmosphere: 5
Food: 5
Service: 5
Corina Bojorquez
Mc loving it
Atmosphere: 5
Food: 5
Service: 5
Kimberly Pen̈a
Manager Alex was incredible and went above and beyond to fix the issue we had previously when our order was wrong...Ty the cashier was very sweet & welcoming also! Hands down one of the better McDonald's in the Phoenix area!
Atmosphere: 5
Food: 3
Service: 5
Trent Hammer
This is only in regards to the coffee. In regards to the regular food disregard this review. However, the coffee here consistently tastes burnt or like cigarettes. I can only guess this is due to them overheating the coffee and or not having fresh coffee.
The staff is quite lovely and helpful at this location. My gratitude goes to them and the people who train them.
This was my second AZ McDonald's and it was consistantly average. Better than many and slightly behind the best. A lot of places have come and gone over many decades.
Atmosphere: 3
Food: 3
Service: 3
Anonymous Anonymous
Came to McDonald’s on October 26 around 7:50 or 7:55. I am a delivery driver so I am used to being ignored at fast food places. I understand fast food places get busy but customer service has pretty much been lost. Waited at the register for about three minutes with no acknowledgment. About two or three people walked by and didn’t say, “hello sorry for the wait we will be right with you“. Went to the restroom and came back. Walked up to the register again and people walked by again and didn’t even look at me. Sat down and waited for over another two minutes before somebody finally acknowledged me and grabbed my order that was already ready and was just sitting behind the counter. Because of this not only is my customer not getting their order on time, but also that pushes me back in orders because I have to sit there and wait for nobody to acknowledge me when my food is already ready.
Service: 1
Jacob Stewart
Our table had not been cleaned and the floor under it was sticky. Our food was fresh but it appeared that there was a race or something to put it together as fast as possible since the sauce for my sandwich was only on the outer edge of the bread and the lettuce was not even in the sandwich but surrounding the outside. The server who brought out our food asked if we needed anything and I asked for a mayonnaise but he never returned. We only received 2 napkins and the only dispenser available which was right at the cashier station was empty. I could understand this if they were short on staff or really busy but there were plenty of workers that didnt seem busy and only half the lobby was filled. Our fries were super fresh and hot though!
Atmosphere: 2
Food: 4
Service: 2
Bruce Scott
October 21 2025. Complete and utter fail! I have been eating at this Mcdonalds since the late 70s. I am the first and only one in the drive thru. I order a double quarter pounder with cheese and pay at the second window. I am told to wait in spot 1. I do so and 10 minutes later a chubby black girl walks out and says what is yout order, I said that one, I hold up my receipt to show her and she says why dont you hand me the receipt. I ask her why dont you just hand me my food. she shoves the bag at me and tells me I was not in the right spot. I dont appreciate being treated like a petty criminal at a business I have supported for decades. It is sad that this location has become complety mismanaged. Perhaps there is some corporate oversight that can be provide for this location. clearly a 3.5 rating should not be acceptable for Mcdonalds Real Estate Corporation
Service: 1
Jim Dodds
Food and service is always quick and up to par here, and they get everything right too
Martin very rude. I pulled up. Asked for 2 double cheeseburgers 1 medium fries and 1 large sprite and honey mustard sauce. When I pulled up to the window Martin said “did you order a number 9 and a double cheeseburger?” I said “no I order 2 double cheeseburger burgers with a side of fries and a drink” which he responded “that’s is a #9 with a an extra cheeseburger” I responded that it was fine and paid. When I got my food I got 2 cheeseburgers. Not double cheeseburgers. So I came back around the drive thru and explained myself to Martin again, and he asked me to pull up to the window, by that time, other cars had came and I didn’t have time to get my order fixed nor my money back.
Atmosphere: 1
Service: 1
It's not open 24 hrs that's a lie
The manager on duty he's a very tall man is so rude and never helps bag any of the food just hands everything to you with no bags. I had to ask for bags and drink carriers. Everytime I go the semi truck is blocking the parking lot. The food there fine but service there absolutely sucks.
Atmosphere: 1
Food: 3
Service: 1
I am going to start off by saying that I'm floored that the area I'm in has actually produced some of the most mediocre manners and bad service I have experienced in quite some time. I pre ordered and paid on their app didn't receive my order for 40 min!! It was a mcgriddle and med iced coffee. Nobody acknowledged me or even apologized once i finally recieved just the cold.sandwhich!? I saw that other customers too had been skipped over. That is why I'm giving it 1 star. I looked on their progress screen my order number wasn't even there. When I asked about it they asked to take my order again. So that means even though I used the app to order and pay ahead, I still had to wait 40 Mins and order twice and they did.it unapologetically too!! Smh. As much as I'm charged for this food and service in Scottsdale of all places, this wasn't even the bare minimum .
NOT RECOMMENDED
Atmosphere: 5
Food: 1
Service: 1
Terrible. Overcharged. Talking stick on Indian bend is cheaper for the exact same order.
Atmosphere: 1
Food: 1
Service: 1
Slow Food Restaurant
Atmosphere: 5
Food: 5
Service: 1
If you're craving American comfort in a pinch, this McDonald's delivers every time without the gimmicks. It's not gourmet, but it's exactly what you want when you want it. 5 stars—
Atmosphere: 5
Food: 5
Service: 5
Mc loving it
Atmosphere: 5
Food: 5
Service: 5
Manager Alex was incredible and went above and beyond to fix the issue we had previously when our order was wrong...Ty the cashier was very sweet & welcoming also! Hands down one of the better McDonald's in the Phoenix area!
Atmosphere: 5
Food: 3
Service: 5
This is only in regards to the coffee. In regards to the regular food disregard this review. However, the coffee here consistently tastes burnt or like cigarettes. I can only guess this is due to them overheating the coffee and or not having fresh coffee.
The staff is quite lovely and helpful at this location. My gratitude goes to them and the people who train them.
Atmosphere: 4
Food: 2
Service: 5
Restaurantji Recommends
This was my second AZ McDonald's and it was consistantly average. Better than many and slightly behind the best. A lot of places have come and gone over many decades.
Atmosphere: 3
Food: 3
Service: 3
Came to McDonald’s on October 26 around 7:50 or 7:55. I am a delivery driver so I am used to being ignored at fast food places. I understand fast food places get busy but customer service has pretty much been lost. Waited at the register for about three minutes with no acknowledgment. About two or three people walked by and didn’t say, “hello sorry for the wait we will be right with you“. Went to the restroom and came back. Walked up to the register again and people walked by again and didn’t even look at me. Sat down and waited for over another two minutes before somebody finally acknowledged me and grabbed my order that was already ready and was just sitting behind the counter. Because of this not only is my customer not getting their order on time, but also that pushes me back in orders because I have to sit there and wait for nobody to acknowledge me when my food is already ready.
Service: 1
Our table had not been cleaned and the floor under it was sticky. Our food was fresh but it appeared that there was a race or something to put it together as fast as possible since the sauce for my sandwich was only on the outer edge of the bread and the lettuce was not even in the sandwich but surrounding the outside. The server who brought out our food asked if we needed anything and I asked for a mayonnaise but he never returned. We only received 2 napkins and the only dispenser available which was right at the cashier station was empty. I could understand this if they were short on staff or really busy but there were plenty of workers that didnt seem busy and only half the lobby was filled. Our fries were super fresh and hot though!
Atmosphere: 2
Food: 4
Service: 2
October 21 2025. Complete and utter fail! I have been eating at this Mcdonalds since the late 70s. I am the first and only one in the drive thru. I order a double quarter pounder with cheese and pay at the second window. I am told to wait in spot 1. I do so and 10 minutes later a chubby black girl walks out and says what is yout order, I said that one, I hold up my receipt to show her and she says why dont you hand me the receipt. I ask her why dont you just hand me my food. she shoves the bag at me and tells me I was not in the right spot. I dont appreciate being treated like a petty criminal at a business I have supported for decades. It is sad that this location has become complety mismanaged. Perhaps there is some corporate oversight that can be provide for this location. clearly a 3.5 rating should not be acceptable for Mcdonalds Real Estate Corporation
Service: 1
Food and service is always quick and up to par here, and they get everything right too
Atmosphere: 3
Food: 5
Service: 5
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