I ordered online to “skip the line,” expecting faster service as advertised. When I arrived, I was completely ignored. The woman behind the counter saw me walk in but didn’t acknowledge me at all. Instead, she started making two acai bowls, chopping apples, strawberries, and other ingredients, all while my drink—already paid for and ready—sat just steps behind her. After about 10 minutes, I politely said, “Excuse me, I’m here for a pick-up for Bryanna.” She stared at me, then said, “Okay, I’ll be with you in a minute.” Despite this, she immediately grabbed 2 cups and began making two parfaits, rather than handing me my drink, which could have been done in less than 30 seconds.
I waited another 10 minutes before a different employee walked out, quickly grabbed my drink, handed it to me, and said, “Thank you” in under 30 seconds I was out the door. That’s how long it would’ve taken the first employee to just hand me my drink, with no extra steps involved—no checkout, no additional preparation. Yet, instead of doing the simple task of handing me my order, the first employee chose to ignore me and continue preparing four different items.
Not only did I not “skip the line” as promised, but I also never received even the smallest gesture of acknowledgment or courtesy. I patiently waited for her to finish making the bowls before asking for my order, but she instead decided to make 2 other items. The parfaits. While my drink sat untouched behind her. This was incredibly frustrating and disappointing. Especially since the reason for ordering online was so that I could walk in and have my order be done. Which it was, and all that needed to happen was her hand it to me.
The main issue here is that the employees need training. They need to learn to acknowledge customers when they arrive. And they need to learn to take five seconds to pass the order to a customer who’s already paid, since the order is already done.
Recommended dishes: Toxin Flush
Mark LoGiurato
Terrific place to get freshly made-to-order smoothies and bowls.
Recommended dishes: Peanut Butter Bowl, Almond Butter Bowl, Acai Bowl Banana Berry, Protein Power Bowl, Acaí Peanut Butter Bowl
Denell Savaya
Great experience, much better than other locations. The staff is always friendly and kind.
Vegetarian options: Vegan protein options
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mango Delight
jeff harris
Bowls and Smoothies are delicious. Staff is super friendly Store is always clean and welcoming but
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Açaí Na Tigela
Matt Looney
Friendly prompt service! Great juices and shots and the whole team there is awesome.
Atmosphere: 5
Food: 5
Service: 5
Angela
Wanted to like this place since some of the other chains I’ve been to have been good. However the staff is so incredibly rude and the bowls are SO watery and have no flavor. Go to a different spot or Wow Wow up the street this place is literally not it.
Atmosphere: 3
Food: 1
Service: 1
Katryna De La Cruz
ginger shots are bomb
Atmosphere: 5
Food: 5
Service: 5
joseph dearaujo
I love my juice every time and the service that I get is unbelievable
Atmosphere: 5
Food: 5
Service: 5
Angela Hay
Wanted to like this place since some of the other chains I’ve been to have been good. However the staff is so incredibly rude and the bowls are SO watery and have no flavor. Go to a different spot or Wow Wow up the street this place is literally not it.
Great, but it's gotten too expensive. Opting for a full meal over a protein shake. Used to come daily now once a week.
Atmosphere: 4
Food: 4
Service: 4
Courtney Campbell
Love refuses!!!
Atmosphere: 5
Food: 5
Service: 5
Jacqueline Block
AWESOME!I stopped in not knowing what to think and I ended up getting the GREATEST "Berry Banana Burst" smoothie ever. It was so thick and so delish! And the staff were so nice and helpful! Can't wait to try more items from here. This is the best place to get a great smoothie! Thank you so much!
Terrible Experience!
I ordered online to “skip the line,” expecting faster service as advertised. When I arrived, I was completely ignored. The woman behind the counter saw me walk in but didn’t acknowledge me at all. Instead, she started making two acai bowls, chopping apples, strawberries, and other ingredients, all while my drink—already paid for and ready—sat just steps behind her. After about 10 minutes, I politely said, “Excuse me, I’m here for a pick-up for Bryanna.” She stared at me, then said, “Okay, I’ll be with you in a minute.” Despite this, she immediately grabbed 2 cups and began making two parfaits, rather than handing me my drink, which could have been done in less than 30 seconds.
I waited another 10 minutes before a different employee walked out, quickly grabbed my drink, handed it to me, and said, “Thank you” in under 30 seconds I was out the door. That’s how long it would’ve taken the first employee to just hand me my drink, with no extra steps involved—no checkout, no additional preparation. Yet, instead of doing the simple task of handing me my order, the first employee chose to ignore me and continue preparing four different items.
Not only did I not “skip the line” as promised, but I also never received even the smallest gesture of acknowledgment or courtesy. I patiently waited for her to finish making the bowls before asking for my order, but she instead decided to make 2 other items. The parfaits. While my drink sat untouched behind her. This was incredibly frustrating and disappointing. Especially since the reason for ordering online was so that I could walk in and have my order be done. Which it was, and all that needed to happen was her hand it to me.
The main issue here is that the employees need training. They need to learn to acknowledge customers when they arrive. And they need to learn to take five seconds to pass the order to a customer who’s already paid, since the order is already done.
Recommended dishes: Toxin Flush
Terrific place to get freshly made-to-order smoothies and bowls.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Popeyes Açaí, Acai Mango Bowl, PB Açai Bowl
Service Excellent! No wait and was delicious
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Peanut Butter Bowl, Almond Butter Bowl, Acai Bowl Banana Berry, Protein Power Bowl, Acaí Peanut Butter Bowl
Great experience, much better than other locations. The staff is always friendly and kind.
Vegetarian options: Vegan protein options
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mango Delight
Bowls and Smoothies are delicious.
Staff is super friendly
Store is always clean and welcoming but
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Açaí Na Tigela
Friendly prompt service! Great juices and shots and the whole team there is awesome.
Atmosphere: 5
Food: 5
Service: 5
Wanted to like this place since some of the other chains I’ve been to have been good. However the staff is so incredibly rude and the bowls are SO watery and have no flavor. Go to a different spot or Wow Wow up the street this place is literally not it.
Atmosphere: 3
Food: 1
Service: 1
ginger shots are bomb
Atmosphere: 5
Food: 5
Service: 5
I love my juice every time and the service that I get is unbelievable
Atmosphere: 5
Food: 5
Service: 5
Wanted to like this place since some of the other chains I’ve been to have been good. However the staff is so incredibly rude and the bowls are SO watery and have no flavor. Go to a different spot or Wow Wow up the street this place is literally not it.
Atmosphere: 3
Food: 1
Service: 1
Restaurantji Recommends
Quick and Delicious!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Acai Superfood Bowl
Great, but it's gotten too expensive. Opting for a full meal over a protein shake. Used to come daily now once a week.
Atmosphere: 4
Food: 4
Service: 4
Love refuses!!!
Atmosphere: 5
Food: 5
Service: 5
AWESOME!I stopped in not knowing what to think and I ended up getting the GREATEST "Berry Banana Burst" smoothie ever. It was so thick and so delish! And the staff were so nice and helpful! Can't wait to try more items from here. This is the best place to get a great smoothie! Thank you so much!
Atmosphere: 5
Food: 5
Service: 5
Excellent!
Atmosphere: 5
Food: 5
Service: 5
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