I had the best experience at the Nespresso store in Fashion Square, all thanks to Denise. She is genuinely fantastic at what she does. She’s super knowledgeable, incredibly friendly, and made the whole process so easy and fun. She took the time to help me figure out exactly what I needed, explained everything in a way that actually made sense, and never once made me feel rushed or pressured.
One thing I appreciated the most was her honesty. She didn’t just try to sell me the most expensive option — she told me what would actually work best for me, even if it meant recommending something simpler or cheaper. That kind of honesty is rare, and it made me trust her instantly.
You can tell she really cares about the people she helps and loves what she does. Her energy alone makes you excited to buy coffee. If you go to the Fashion Square Nespresso store, ask for Denise — she’s seriously the best. I left feeling confident in my choice and way more educated about espresso than when I walked in.
Atmosphere: 5
Food: 5
Service: 5
Jane Blum
I am a senior and long time Nespresso user. I went into Nespresso at Fashion Square twice this week. I was trying to decide if I should switch from original to vertuo. Day one I had Kayla J.who took the time to listen to what my concerns were and spent time helping me decide what she thought would be the best option for me. She was WONDERFUL! I came back the next day to buy the machine she had recommended and was lucky enough to get Mary who price matched my machine and was also delightful! I love my new machine and it has addressed the issues I was having. Kudos to Kayla and Mary who are rock stars!
Service: 5
Chloe Langer
Dillon was incredible and so helpful when we were tasting our coffee!
Atmosphere: 5
Food: 5
Service: 5
Behnam
Unprofessional staffs that treat you based on your race! I was there for couple of minutes but they ignored me. Do not go to their store!
Atmosphere: 1
Service: 1
Hana Fernandez
Amazing service from Angie! Felt like I was visiting a friend :) will be back soon<<3
Atmosphere: 5
Food: 5
Service: 5
Nunyaaa Gnzl
For the life of me I can’t remember the gentlemen’s name but he was such a sweetheart(younger with glasses dark hair) when we came in staff was super friendly gave us some yummy coffee anyways he went above and beyond for my husband and myself to get us an amazing deal and overall super satisfied he was a cool guy will definitely be going back to him for taking care of these coffee addicts 🥰
Atmosphere: 5
Food: 5
Service: 5
Abdulmuhsen Aldhaye
Fast and helpful staff
Atmosphere: 5
Food: 5
Service: 5
Jenna Roller
I walked into the Scottsdale store intending to pick my first machine off a shelf, grab some pods, and checkout. What I experienced was so much more! From the moment I entered the store, Maria walked up with a smile and the sweetest welcome. She gave me a tour of the machines and guided me on making my first Nespresso coffee. She even had milk and ice at the ready because she remembered how I said I prefer my coffee. I had the Maple Pecan; it was delicious! The entire experience was very personable: she offered guidance based on what I was looking for and I never once felt pressured to make a certain choice or spend a certain amount of money. Maria, thanks for making this newbie feel welcome! I appreciate you!
Atmosphere: 5
Food: 5
Service: 5
Doris Cheung
I had such a great experience at the Nespresso store in Scottsdale Fashion Square, thanks to Hannah. She went above and beyond to make my visit feel warm and personal. I was hesitant to try the ginseng flavor since it’s often too bitter for me, but Hannah kindly encouraged me to give it a taste, reassuring me that I didn’t need to finish the whole mug — especially since I had just sampled their PSL flavor. I really appreciated her thoughtful approach.
What stood out the most was how attentive she was and how welcomed she made me feel. In the past, my visits to Nespresso felt like a quick “stop and go,” but Hannah encouraged me to relax, enjoy the space, and take my time. She even shared her own favorite flavors and explained the differences between blends, adding a personal touch that made the experience so much more enjoyable.
Thanks to Hannah, I left not only with new flavors to try but also with a much greater appreciation for the boutique itself. It’s rare to find such genuine hospitality in a retail setting, and she absolutely made my day.
Atmosphere: 5
Food: 5
Service: 5
Nasseem Madani
Customer service phone number never has people available to chat and takes more than 15-20 minutes EVERY SINGLE TIME and the only reason why I have to call is because the code you guys email NEVER works!! I don't understand how this company is this unorganized!
My partner (Asian) loves their pods but I (black male) will never step foot in this store again. These folks do not like black people and prejudge the moment you step in. I came from the gym (did not stink at all tho!) and was stopping by to grab my dude some pods. They allowed 3 people who came in after me to be served before my partner noticed and we left. Absolutely disgusting behavior. Do better.
Eric Hedberg
All we wanted was descaling solution. We spoke to someone, they said they would grab it from the back. Asked us to try some coffee. All the boxes of coffee on the wall appeared to be facades. We waited 10 mins, nothing. Asked again, we were told there were people ahead of us. Just a pack of descaling solution: take my money. Waiting. We left after 25 mins. It is coffee, and yet they managed to channel the worst parts of a car dealer, cell phone store, and the Apple Store and somehow we felt we were not good enough to be served so we could clean their product we own to continue to drink their coffee.
Atmosphere: 1
Food: 1
Service: 1
Shari Edwards
This was a have to stop. The employees are so nice, great coffee, and atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Eddie
What an amazing 70 minutes foot massage from Lina! Perfect !
And Nina was excellent with the 120 lymphatic massage . Awesome massage.
Ask for Nina or Lina, perfect pressure and excellent technique. What a clean and professional massage place.
Atmosphere: 5
Service: 5
Jodi Gallovich
We were excited to visit the Scottsdale Fashion Square Mall location. We were not aware that we needed to sign into a cue. We were looking at book by an empty register. The employee came up and told us we needed to move as she was going to check out another customer and then proceeded to grab the book we were looking at out of our hands and said, “I’ll take that too. Mentioned what happened to another employee as we attempted to give it another try. He said, “welcome to the weekends here”.” What a shame. The entire situation could have been handled so differently.
I had the best experience at the Nespresso store in Fashion Square, all thanks to Denise. She is genuinely fantastic at what she does. She’s super knowledgeable, incredibly friendly, and made the whole process so easy and fun. She took the time to help me figure out exactly what I needed, explained everything in a way that actually made sense, and never once made me feel rushed or pressured.
One thing I appreciated the most was her honesty. She didn’t just try to sell me the most expensive option — she told me what would actually work best for me, even if it meant recommending something simpler or cheaper. That kind of honesty is rare, and it made me trust her instantly.
You can tell she really cares about the people she helps and loves what she does. Her energy alone makes you excited to buy coffee. If you go to the Fashion Square Nespresso store, ask for Denise — she’s seriously the best. I left feeling confident in my choice and way more educated about espresso than when I walked in.
Atmosphere: 5
Food: 5
Service: 5
I am a senior and long time Nespresso user. I went into Nespresso at Fashion Square twice this week.
I was trying to decide if I should switch from original to vertuo.
Day one I had Kayla J.who took the time to listen to what my concerns were and spent time helping me decide what she thought would be the best option for me. She was WONDERFUL!
I came back the next day to buy the machine she had recommended and was lucky enough to get Mary who price matched my machine and was also delightful!
I love my new machine and it has addressed the issues I was having.
Kudos to Kayla and Mary who are rock stars!
Service: 5
Dillon was incredible and so helpful when we were tasting our coffee!
Atmosphere: 5
Food: 5
Service: 5
Unprofessional staffs that treat you based on your race! I was there for couple of minutes but they ignored me. Do not go to their store!
Atmosphere: 1
Service: 1
Amazing service from Angie! Felt like I was visiting a friend :) will be back soon<<3
Atmosphere: 5
Food: 5
Service: 5
For the life of me I can’t remember the gentlemen’s name but he was such a sweetheart(younger with glasses dark hair) when we came in staff was super friendly gave us some yummy coffee anyways he went above and beyond for my husband and myself to get us an amazing deal and overall super satisfied he was a cool guy will definitely be going back to him for taking care of these coffee addicts 🥰
Atmosphere: 5
Food: 5
Service: 5
Fast and helpful staff
Atmosphere: 5
Food: 5
Service: 5
I walked into the Scottsdale store intending to pick my first machine off a shelf, grab some pods, and checkout. What I experienced was so much more! From the moment I entered the store, Maria walked up with a smile and the sweetest welcome. She gave me a tour of the machines and guided me on making my first Nespresso coffee. She even had milk and ice at the ready because she remembered how I said I prefer my coffee. I had the Maple Pecan; it was delicious! The entire experience was very personable: she offered guidance based on what I was looking for and I never once felt pressured to make a certain choice or spend a certain amount of money. Maria, thanks for making this newbie feel welcome! I appreciate you!
Atmosphere: 5
Food: 5
Service: 5
I had such a great experience at the Nespresso store in Scottsdale Fashion Square, thanks to Hannah. She went above and beyond to make my visit feel warm and personal. I was hesitant to try the ginseng flavor since it’s often too bitter for me, but Hannah kindly encouraged me to give it a taste, reassuring me that I didn’t need to finish the whole mug — especially since I had just sampled their PSL flavor. I really appreciated her thoughtful approach.
What stood out the most was how attentive she was and how welcomed she made me feel. In the past, my visits to Nespresso felt like a quick “stop and go,” but Hannah encouraged me to relax, enjoy the space, and take my time. She even shared her own favorite flavors and explained the differences between blends, adding a personal touch that made the experience so much more enjoyable.
Thanks to Hannah, I left not only with new flavors to try but also with a much greater appreciation for the boutique itself. It’s rare to find such genuine hospitality in a retail setting, and she absolutely made my day.
Atmosphere: 5
Food: 5
Service: 5
Customer service phone number never has people available to chat and takes more than 15-20 minutes EVERY SINGLE TIME and the only reason why I have to call is because the code you guys email NEVER works!! I don't understand how this company is this unorganized!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
My partner (Asian) loves their pods but I (black male) will never step foot in this store again. These folks do not like black people and prejudge the moment you step in. I came from the gym (did not stink at all tho!) and was stopping by to grab my dude some pods. They allowed 3 people who came in after me to be served before my partner noticed and we left. Absolutely disgusting behavior. Do better.
All we wanted was descaling solution. We spoke to someone, they said they would grab it from the back. Asked us to try some coffee. All the boxes of coffee on the wall appeared to be facades. We waited 10 mins, nothing. Asked again, we were told there were people ahead of us. Just a pack of descaling solution: take my money. Waiting. We left after 25 mins. It is coffee, and yet they managed to channel the worst parts of a car dealer, cell phone store, and the Apple Store and somehow we felt we were not good enough to be served so we could clean their product we own to continue to drink their coffee.
Atmosphere: 1
Food: 1
Service: 1
This was a have to stop. The employees are so nice, great coffee, and atmosphere.
Atmosphere: 5
Food: 5
Service: 5
What an amazing 70 minutes foot massage from Lina!
Perfect !
And Nina was excellent with the 120 lymphatic massage .
Awesome massage.
Ask for Nina or Lina, perfect pressure and excellent technique.
What a clean and professional massage place.
Atmosphere: 5
Service: 5
We were excited to visit the Scottsdale Fashion Square Mall location. We were not aware that we needed to sign into a cue. We were looking at book by an empty register. The employee came up and told us we needed to move as she was going to check out another customer and then proceeded to grab the book we were looking at out of our hands and said, “I’ll take that too. Mentioned what happened to another employee as we attempted to give it another try. He said, “welcome to the weekends here”.” What a shame. The entire situation could have been handled so differently.
Service: 1
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