I have been going to this restaurant for the past few years, on 6/20 my bf & I ordered the #3 & 4 tacos. We called the next day due to us throwing up the food & we asked for a refund. The manager Brenda told me to go in the night-time to get my cash refund. Why I don’t understand why, but she did explain saying because the morning shift employees wouldn’t know since the night shift employees were the one who assisted us. But if you guys all work together, then I don’t understand why they can’t all communicate with one another? Any who, I went in the night-time as she specifically said over the phone. When I got there, this young brown skinned lady had no clue about a refund since they failed to notify her. So she called Brenda the manager over the phone, & the manager was trying to lie saying she told me to go in the day time which wasn’t true at all. So we were going back & forth as to why she had said prior to when I called to go in the night. Anywho, they were going to give me a cash refund of $22 something & I was a bit taken-back as to why I was getting a shorter amount then what I paid for since they did charge my card $45.51 so when I asked the employee why? She stated because I got the #3 & 3 tacos & I told her No, I got the #3 & 4 tacos. So when she was inputting the meal on her system it was giving her the $22 (I don’t recall the exact amount but it was around $20 something) so I asked her did you guys overcharge me because on my end it’s showing that you guys charged me $45.51 so she was going back & forth with the manager Brenda. Brenda then proceeded to tell her, that if she finds my receipt & if it says the amount that the cashier got she will only give me that amount back. Which I found hilarious because I was explaining to them that they literally charged me a different amount. So to save us the hassle, I informed they can either give me the correct refund back OR I will dispute it through my bank. After I said that, Brenda decided to look for the receipt & I was CORRECT about the amount. So after 20 minutes of going back & forth with them, they gave me my correct refund amount & they did say they OVERCHARGED ME. So to anyone who goes here, please make sure they are charging you the correct amount. For the chefs & other employee who was pale & had black hair looking at me like I was lying & had the face of mamonas. I definitely wasn’t lying :)
matt heacock
Food is always excellent but like other places, the prices keep going up and the portions keep getting smaller.
ML
Jalisco's is the BEST Mexican food around Old Town Scottsdale 😋!
Fig1717
I ordered the sope and taco, honestly I’m confused. Last time I ordered the sope they prepared it for me but this time they just put everything on the plate for me to do. Which isn’t a big deal just confused why it’s different this time.
imo this place is too expensive for the quality. My coworkers love it so I don’t have a choice sometimes to come here
Only place I have come across that tries (sign above hot sauce bar) to charge for more than 1-2 little cups of salsa.
Debbra Rogers
Street tacos - carnitas - red hot sauce - the best!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tacos Carne Asada Tacos Al Pastor, Salsas
Debbra Rogers
Order the street tacos - carnitas and get the hot sauce. So good!
Ely Romo
Great carne asada burritos definitely recommend!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Carne Asada Burrito
Christopher Stepniewski
Truly authentic and more than fair priced Mexican food!
Atmosphere: 5
Food: 5
Service: 5
Mason Smith
Delicious tacos with kind staff, absolutely amazing overall. 25$ for the 9 taco special perfect to split with some Horchata.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tacos Carne Asada Tacos Al Pastor
Great place all around. Not expensive, and the food tastes great!
Atmosphere: 5
Food: 5
Service: 5
Abby Penner
I got papas lokas and my husband got a carne asada taco and a bean and cheese burrito. The staff members were wonderful, fast, and helpful! The food was so yummy and authentic. I would absolutely go back!
I don't know what happen to this place use to be the place I went todos to get food from my family and I. We spend a good 60$ on everything. But when we went to open our food the grease was coming out from the foil.. witch makes no sense toe never have had this issue!!! My tacos are so greasy and my burrito as well the meat has no flavor. What happened guys????
Atmosphere: 2
Food: 1
Service: 3
Mike Davis
Great food and service. Quiet spot with great grub.
Good service
I have been going to this restaurant for the past few years, on 6/20 my bf & I ordered the #3 & 4 tacos. We called the next day due to us throwing up the food & we asked for a refund. The manager Brenda told me to go in the night-time to get my cash refund. Why I don’t understand why, but she did explain saying because the morning shift employees wouldn’t know since the night shift employees were the one who assisted us. But if you guys all work together, then I don’t understand why they can’t all communicate with one another?
Any who, I went in the night-time as she specifically said over the phone. When I got there, this young brown skinned lady had no clue about a refund since they failed to notify her. So she called Brenda the manager over the phone, & the manager was trying to lie saying she told me to go in the day time which wasn’t true at all. So we were going back & forth as to why she had said prior to when I called to go in the night. Anywho, they were going to give me a cash refund of $22 something & I was a bit taken-back as to why I was getting a shorter amount then what I paid for since they did charge my card $45.51 so when I asked the employee why? She stated because I got the #3 & 3 tacos & I told her No, I got the #3 & 4 tacos. So when she was inputting the meal on her system it was giving her the $22 (I don’t recall the exact amount but it was around $20 something) so I asked her did you guys overcharge me because on my end it’s showing that you guys charged me $45.51 so she was going back & forth with the manager Brenda.
Brenda then proceeded to tell her, that if she finds my receipt & if it says the amount that the cashier got she will only give me that amount back. Which I found hilarious because I was explaining to them that they literally charged me a different amount. So to save us the hassle, I informed they can either give me the correct refund back OR I will dispute it through my bank. After I said that, Brenda decided to look for the receipt & I was CORRECT about the amount. So after 20 minutes of going back & forth with them, they gave me my correct refund amount & they did say they OVERCHARGED ME.
So to anyone who goes here, please make sure they are charging you the correct amount. For the chefs & other employee who was pale & had black hair looking at me like I was lying & had the face of mamonas. I definitely wasn’t lying :)
Food is always excellent but like other places, the prices keep going up and the portions keep getting smaller.
Jalisco's is the BEST Mexican food around Old Town Scottsdale 😋!
I ordered the sope and taco, honestly I’m confused. Last time I ordered the sope they prepared it for me but this time they just put everything on the plate for me to do. Which isn’t a big deal just confused why it’s different this time.
imo this place is too expensive for the quality. My coworkers love it so I don’t have a choice sometimes to come here
Only place I have come across that tries (sign above hot sauce bar) to charge for more than 1-2 little cups of salsa.
Street tacos - carnitas - red hot sauce - the best!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tacos Carne Asada Tacos Al Pastor, Salsas
Order the street tacos - carnitas and get the hot sauce. So good!
Great carne asada burritos definitely recommend!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Carne Asada Burrito
Truly authentic and more than fair priced Mexican food!
Atmosphere: 5
Food: 5
Service: 5
Delicious tacos with kind staff, absolutely amazing overall. 25$ for the 9 taco special perfect to split with some Horchata.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tacos Carne Asada Tacos Al Pastor
Restaurantji Recommends
Great place all around. Not expensive, and the food tastes great!
Atmosphere: 5
Food: 5
Service: 5
I got papas lokas and my husband got a carne asada taco and a bean and cheese burrito. The staff members were wonderful, fast, and helpful! The food was so yummy and authentic. I would absolutely go back!
Atmosphere: 5
Food: 5
Service: 5
My favorite taco shop!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tacos Carne Asada Tacos Al Pastor, Salsas, Carne Asada Burrito
I don't know what happen to this place use to be the place I went todos to get food from my family and I. We spend a good 60$ on everything. But when we went to open our food the grease was coming out from the foil.. witch makes no sense toe never have had this issue!!! My tacos are so greasy and my burrito as well the meat has no flavor. What happened guys????
Atmosphere: 2
Food: 1
Service: 3
Great food and service. Quiet spot with great grub.
Atmosphere: 5
Food: 5
Service: 5
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